Bighill Cycle is my favourite bike shop! I had them build my gravel bike and the staff were…read moreextremely helpful and knowledgeable and built my bike quickly and perfectly. The atmosphere is very welcoming and comfortable. All in all a great experience!

Without a doubt this is the best bike store in Cochrane. Absolutely outstanding customer service. I…read morewent in today with two small problems. The fellow at the front, (I didn't get his name), very quickly showed me a simple fix for my shoes. Yippee! Rex the mechanic fixed my cassette issue. It took him less than 2 minutes! It's not just me. Whenever the subject of bike shops comes up... Big Hill Cycle is applauded for its friendliness and customer service.

Coming here was a regretful experience. Staff stoped us at the front entrance and asked what we…read morewere doing here and upon learning we were looking to purchase skis, we were then allowed to set foot inside. We tried to ask some questions regarding the skis available, what to look for, sizing, etc, as we were beginners. Staff literally told us that we should be shopping at Sport Chek instead and left us alone. I believe they took one look at my wife and I decided we were not worth their time. Funny thing is friends recommended this store as they purchased from here as beginners and had received good customer service but we were not afforded the same treatment. Avoid this entitled and snobby shop at all cost and save yourself the humiliation. Edit: We went to Sport Chek, great customer service but inventory was low. Proceeded to go to Sporting Life and we got fully kitted for our next ski trip. Too bad, this was a sure sale for SkiWest. The level of service we received were miles different between them and others.

Awesome ski shop, located in a good place. Staff were excellent and very helpful!…read more Product selection is huge and well laid out. Shop local, shop Ski West!

I've been a loyal customer of "Play it Again, Sports" for almost all my sporting equipment needs,…read moreand I can honestly say it's the only store I trust. The main reason is the amazing staff, especially Zach, one of the managers. Zach is phenomenal--always helpful, knowledgeable, and friendly. I went in yesterday to buy skates for a Christmas gift and Zach was busy assisting customers, but he directed me to his colleague Dylan, who was equally fantastic. Dylan went above and beyond to locate the exact item I needed at another location since it was out of stock at the store I visited. She called the other store, arranged to hold it for me, and made the entire process seamless. When I arrived at the other store, Reid had the item ready and greeted me warmly. Every single staff member I interacted with at Westhills and Shawnessy were kind, knowledgeable, and genuinely eager to help. It's clear that customer satisfaction is their priority. I highly recommend "Play it Again, Sports" for anyone looking for sporting goods. You'll feel welcomed and well taken care of every time!

Good concept. Generally very good experience and has great reiews but their attitude and policies…read more lost a customer today. I should have noticed the golf bag missing the entire stand and the rusted out rivets at the bottom, returned asap. Was okay with store credit or return but when told the best they could do was store credit, I said they shouldn't sell broken equipment. Retort was that price reflected condition. When i suggested it didn't I was countered again. Left without either telling staff they would need the money when it went bankrupt. Buyer be ware. Was not expecting them to induce a confrontation.

I have been on a quest for new running shoes for a while now, so it just seemed normal for me to…read morecheck out Strides! Right by the door they had a bunch of runners 50% off, one just happened to be a pair that I had tried on at another store, in my size! So I grabbed those immediately. The man working came over and asked if I needed help. I told him what I was looking for and what kind of activities I needed my shoes for. He actually recommended looking into a court shoe, which they don't carry, so he suggested a couple stores to check out. I thanked him and said I was still going to try on the shoes I had picked up, since they were such a great deal! So I walked to the back and tried them on. He checked my big toe and asked how they felt. I already knew I liked them. I asked him what the difference was between those ones and the newer model. He said they only difference was that the new model was economically friendly, they would break down quicker. I asked about their running clinics. They have just started offering beginner clinics, for 8 weeks at $90. There are also marathon clinics for 18 weeks costing $160. This place carries a great variety of footwear, not just the usual brands. There is a very decent selection of clothing and running accessories. They have some exercise stuff too, including my highly recommended foam rollers for only $35! That is the cheapest I know about! When I went to pay for my shoes, I realized I had forgotten my wallet! He offered to hold them for me and even made a note that they were on sale, just in case he wasn't the one working when I came to get them. I ran and got my wallet and came back right away. Strides is a great place to go for any of your running needs! Their prices are competitive and their service excellent!

Because of this Covid-19 pandemic, I couldn't actually go to the store for a consultation, but…read moreJeremy (owner) happily assessed my foot/step over FACETIME! Showed me what I needed and offered great suggestions. These guys were incredibly accommodating, and even brought some pairs outside of the store so that I could try them on, while still respecting the social distancing! I couldn't be happier with their service, consultation and my new running shoes - I'll recommend anyone to go to strides first!

Great service! Miguel helped me find exactly what I was looking for. He was very kind and…read moreknowledgeable. Thanks to Miguel! :)

Awesome service, fella's knew I was coming from B.C. Wicked deal on rubber dumbbells, plate weights…read moreand barbell. The staff knew there stuff about fitness equipment and were on the ball regarding any questions I had.

Finally went back to spend that credit that we had from Christmas because they WOULDN'T GIVE OUR…read moreMONEY BACK. (Even with a receipt) One staff member was on the floor at the till. Had to wait in line for 10 minutes to ask her questions about a deck. She didn't know wtf she was talking about either. We will never step foot in this store again. Shaking head.

Worst place to visit!!!…read more The staff was very rude and unprofessional and had little knowledge about the products they sell. I have never experienced such bad customer service in my whole entire life! I will never step foot in this store again!!!

Aldo is another one of those 'hit or miss' stores for me. Sometimes I'll leave with multiple pairs…read moreof shoes, and sometimes I will try on pair after pair and leave with no bags in hand. I spent the better part of my trip to this mall looking for a pair of sexy boots. Unfortunately, this Aldo was no help to my quest. They had an EXTREMELY limited selection of boots in store. And just to be clear, I wasn't looking for WINTER boots, just fashion boots, so they SHOULD have had ample selection. I also didn't love the fact that I walked in, looked around, and walked out without so much as a single acknowledgement from the staff. BOOOOOOO! Overall, not a good experience. No shoes, no service, no stars.

Aldo Southcentre Store has an excellent staff. Customer service here is one off the best I have…read moreexperienced in Calgary retail field in the past couple years. In the store, I have been helped on couple of occasions by different staff members and they are very professional, very polite and extremely helpful. The bright young man that works there is an excellent addition to this international company.

Just got a call to the general info line forwarded to the owner of Trak--what a nice guy! He was…read moreextremely informative and clearly willing to go to extra effort to help me find a kayak for my particular needs. Good vibe.