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    Splash Pools & Spas

    1.5 (11 reviews)
    Closed • 10:00 am - 6:00 pm
    Updated a few days ago

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    Salesperson that gave us the quote.

    My husband and I went to splash on Philips highway on March 25, 2021. We looked at three pools that were above ground pools one that was 15 feet another one that was 18 feet and one that was 24 feet. We couldn't decide on if we wanted a 21 foot pool or a 18 foot pool. At this visit we were being helped by one of their sales personnel Shane Brown he gave us a quote on two pools a 21 foot pool and an 18 foot pool because we wanted to go home and double check the size of our backyard now that we've seen the pools in person. Today which is May 21, 2021 we went back to the store to purchase the pool based on the quote that we got however, now we are being told by the assistant store manager that the pools that are being displayed in the store is not what we were quoted. Instead he said we were given a quote for a pool that is not set up or displayed in the store and which we did not look at either. When asked how can this be as we looked at three pools, we decided we wanted one of those pools and we were given a quote for the pool that we saw, he stated that there's nothing he can do. So we are expected to pay $1000 more than our quote. This is outright prejudice, unethical and a rip off!!! This is really heartbreaking for our family. How can a business expect to treat customers like this? What is the purpose of a quote if it will not be honored?

    Decking

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    3 years ago

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    5 years ago

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    5 years ago

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    5 years ago

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    8 years ago

    Helpful 1
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    8 years ago

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    6 years ago

    Customer Service gets zero stars from me but I at least have to give them 1 to post this review!. End of story!

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    7 years ago

    The worst company I have ever dealt with. Did not fix the problem with my hot tub and they came out 4 different times!

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    9 years ago

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    8 years ago

    Helpful 3
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    13 years ago

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    Outdoor Dream

    Outdoor Dream

    1.0(8 reviews)
    0.3 mi•Craven, Southside

    Outdoor Dream Company Why is it so hard to get a service…read moretechnician to call us back? Do you actually have a technician to service south east Georgia? Is the only option to have a service technician come to our house has to be from Jacksonville Florida? Why is it an 1175 service call? 800 dollars for travel BEFORE a diagnosis is made. Really??!! I deeply regret buying from your company. Your company has zero intentions on honoring the warranty you offered. The template your invoice billed me on was for a vehicle NOT a spa. We asked for the chemicals promised, never got them. We asked for a service call technician to call us and never got that either. How can you claim to be a reputable company with such poor customer service? Your company is under investigation and I can clearly see why. Hopefully the BBB and Florida attorney general will stop your shady business practices.

    More Like Outdoor Nightmare. I met this group at the Jax Outdoor Show in March. The slimy sales…read moreguy, Marc tried to pressure sell me the floor unit then continuously bugged me with texts and calls for three months. I went in and made a deal predicated on getting the kitchen in two weeks. Seven weeks later no kitchen, no call backs, oh and guess what? Marc no longer works there. The only person whoever picks of the phone is the highly apologetic and completely ineffectual receptionist. I want my kitchen or I want my money back. The excuse caboose has left the station. I recommend customers avoid this contractor.

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    Outdoor Dream
    Outdoor Dream
    Outdoor Dream

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    Blue Haven Pools & Spas - Pool

    Blue Haven Pools & Spas

    3.5(24 reviews)
    6.7 mi•Greater Arlington

    We could not be happier with our experience with Blue Haven and our project manager, Jake. From the…read morevery beginning with the design of the pool with Mitch to the end with Jake , everything felt seamless, professional, and genuinely exciting--and the end result completely exceeded anything we imagined. Mitch designed the pool we envisioned in our head and Jake was absolutely phenomenal. He was attentive, detail-oriented, and truly cared about bringing our vision to life. Every single detail was executed to perfection. He kept us informed throughout the entire process, made sure timelines stayed on track, and handled everything with a level of professionalism that is incredibly rare to find. The pool itself looks like something out of a luxury resort. It is stunning. The design, the finishes, the layout--every aspect feels high-end and thoughtfully done. We added both a heater and a chiller, and it has completely elevated the experience, making the pool enjoyable year-round. It honestly looks so expensive and custom that guests are constantly blown away when they see it. What impressed us just as much as the final product was how clean and organized everything was. At the end of each phase--and especially upon completion--the area was spotless. There was no mess, no stress, just a beautiful finished product ready to enjoy. If you are considering building a pool, do yourself a favor and go with Blue Haven--and ask for Jake. This was hands down one of the best decisions we've made for our home. The quality, the service, the attention to detail--everything was top-tier. Nic at the very end teaching us about our equipment and who is still available months later for questions is an absolute cherry on top as well ! We HIGHLY recommend them... in fact we already have !!! This wasn't just a pool project--it was an experience, and it turned out better than we ever dreamed possible.

    It's been almost a year now with our pool and my family and I are happy with everything. They came…read moreout quoted us and the build was very smooth. They kept in communication through the builder app, letting us know each step of the process. I waited a year, to see how their warranty worked and they've been spot on. When ever we had issues they came right out and addressed any and everything. I don't usually leave reviews, but I live off them, so I have to give them their flowers. Gary From Florida

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    Blue Haven Pools & Spas
    Blue Haven Pools & Spas
    Blue Haven Pools & Spas - So frustrated. 5 weeks in, nothing done since Day 4. 
 This is not Blue Haven, it is Blue Hell! 
 Call someone else to build your pool!!!

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    So frustrated. 5 weeks in, nothing done since Day 4. This is not Blue Haven, it is Blue Hell! Call someone else to build your pool!!!

    Splash Pools & Spas - hottubandpool - Updated October 2026

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