The team at lifetime flooring did our floors in our home in Jacksonville. Everything exceeded our expectations. the team is professional, quality work and great pricing. I trust a company that has been around for a very long time and takes care of their clients. read more

I've been wanting to replace a lot of carpet spaces with tile and finally pulled the trigger for our master bedroom and closets. I couldn't be happier with the results. Greg stayed in touch through the process when I had questions with prompt responses and the office sent out a letter before they started the project with their staff and phone numbers. Highly professional. The installers themselves were kind when I was slightly micromanaging to ensure the house remained cleanish during their work. They take their time to properly prep the surface and while grouting. They did a much better job than our home builder! Excited to use them again when it's in the budget for the guest bedrooms. read more

Randy was so nice and took the time to help us go through many different types and brands of LVP. He also had snacks and toys to entertain our kiddos! I would definitely use them for future flooring needs. read more

We had luxury vinyl flooring installed by Souds (now Lifetime) and wanted to extend the same planks into two more rooms. We were very clear that the new floor needed to be the exact same planks or we didn't want them. Randy found the past order and both he and other staff confirmed it was the SAME PRODUCT. We paid half of the cost with an $1800 deposit. Since it was awhile since the first install, we understood there might be minor variation, but the new planks arrived with a "beveled edge" which makes the floor look very defined around each plank. Our existing floor has no bevel and a smooth continuous look. Randy said they ordered the same part number but it now comes beveled only. He should have checked on that and informed us before sending it to our house! But Randy blames their vendor (and us) and says Lifetime isn't at fault because they didn't know. Didn't know?? The devil's in the details and we trusted them! They messed up two rooms in our home! Finally they offered to take a few hundred dollars off the balance and claimed the total was their cost. He had a chance to make it right but instead lied to us. We actually have a much larger job in another part of the house we were going to use them for but no way now. read more

Lifetime Flooring - Existing floor with no bevel - Carpeting Near Me - Jacksonville, Florida

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I did not have the same experience as the previous poster. It's important when spending thousands of dollars to ask questions and point things in the contract out before actually signing them. In my experience with Lifetime Flooring, I had about 1000 sft installed of LVP flooring, it took 3 guys and 2 days. I had moved everything out of the areas except for a dining table, a buffet, my reclining sofa and an entertainment center. I knew I was responsible for plumbing in the toilet, that the baseboards would be scuffed (I had bought paint for that) that there could be scuff marks on the door frames and more marks on the bottom of the walls. They made sure to cut my doors down, install and inset the planks between the subfloor and the door frame, clean and level the slab, and shop vac after themselves. Sure they aren't responsible for some damages, but its all things related to installing a floor in an existing home. All of the baseboard 1/4 rounds have to be cut and pulled up and replaced, closet bi fold door metal hinges may not hold up to being uninstalled, your personal items are supposed to be removed from the work area, basic things. Maybe my experience is enhanced since this business changed ownership, but I have found that by simply grilling your sales person with questions like a steak on a BBQ, I'm going to have nice floors for the next 25 years. read more

Lifetime Flooring - The dog was not included in the sale. - Carpeting Near Me - Jacksonville, Florida

PLEASE STAY AWAY FROM THESE PEOPLE!!!!!!!!! They are by far the worst place to get flooring from, they are unprofessional, they lost my keys and when i say lost i say lost because when i went to go and pick them up they couldnt find them and i had to go back later in the day and waste my time to go and pick them up. Not only that but it took them over a month to get things done. Susan was the one who was in charge of the flooring and lets just say that she is irresponsible, thinks that she can have her people show up and not let you know( especially if your not going to be home) doesnt keep appointments nothing. While I will admit there were issues with my cell phone I had given them multiple numbers where they could contact me and yet they still avoided any directions I gave them. Not only that but they installed a backsplash for a friend of mine and i was in charge of making sure it got done, it was a shoddy job and i had to get them to come back and fix it. Please just stay away from this place at all costs. I want to save other people the pain i had to go through. They are terrible and will try to make up any excuse for something they do wrong. read more

Chris and his team did a wonderful job on our flooring and we are very happy with the end product. From start to finish the customer service was great, starting with Karen who walked us through the many selections and options we had, answering all of our questions. Next was the installation team who were professional, reliable, and did a great job. Lastly, lifetime flooring checks in along the way and made sure we were happy with the outcome-- and we are! Highly recommend this company for your flooring needs! read more

We hired Soud's to install new laminate and carpet in our condo in Baymeadows a year ago. Right after the installation it was gorgeous. Since this is our second home we were there for about 6 weeks then gone for 6 months. Upon our return we noticed some places in our laminate that were chipped, edges along seems that were raised and other flaws. Our place had been unoccupied so we were surprised. We later came to find the problem is called ledging. We contacted our sales person 3/15 and left several messages without their being returned. Without ever asking us they sent the installer to examine the flooring. He ended up coming twice. That was followed by silence. A couple of weeks later and a few phone calls and emails another employee came along with a rep from the distributor who ordered an inspection. Long story short it is 5/18. The report was Sent to them last week. I was promised an email with a proposal for resolution and the report on 5/16. Never arrived. I have called twice since then and emailed three times as we are heading back home in two weeks and I cannot get a response from Soud's. No return calls, no emails. Nothing. Considering their promises on their website I am, to say the least, disappointed. Update since I wrote this. Finally have an appointment for an installer to replace the laminate identified as chipped and ledging due to installer error. Still not satisfied as this will repair the most egregious problems but not the rest of the mess they call flooring. Too tired to fight them any longer. read more

My girlfriend recently used Souds to install hardwoods in her condo and they did a great job. Everyone, from the showroom staff, to the installers, were professional. The installers arrived on time, both days, and worked fast, almost finishing the job in one day (small one bedroom apartment putting hardwoods in living/dining room/bedroom). The floors look great and they sweated the details. All the finishing work is perfect, nothing left undone. They cleaned up everything in between the workdays so if your in a condo like us the neighbors won't complain. Overall great job. read more

Love my new carpet. They are very nice and professional. Easier to work with than a big box chain store. Carol has been great and installer Mike is awesome! read more

Company Post in the mint magazine about free in home estimates. Lady that answers the phone wants to argue that My better half and I did not want an estimate, We wanted an opinion. Yes We wanted your opinion of what wood would look good in our house and then an estimate of that wood. She did not want to come to our house for the estimate nor the opinion. If you don't want to come to our house, why do you offer in home estimates? Makes no since. The lady was very rude. I would recommend finding another company to provide estimate and install your floor. I will be finding another! read more

Their contract states they aren't responsible for any damage they do to your house. If I read this before hand I wouldn't have used them as they destroyed my house. Put multiple holes in the walls, broke my dishwasher, left the water line for my fridge dripping for days and 5 gallons of water was released into my walls. That was just the demo guys. The illegal immigrants they sent to do the tile had no idea what they were doing. I've been a carpenter for 20 years and now construction management for 10 years. There was hollow tile spots everywhere. 3 days after install I had 15 tiles pop up. The whole job from start to finish was a disaster and the manager doesn't seem to do any quality control on the subs he sends. They ended up ripping the whole first install up and redid it all. Two months of pure agony. I highly recommend not to use this company. It states clearly in their contract that they are not responsible at all for any damage they cause meanwhile the crew they send is unqualified and illegal immigrants who can't speak English. DO NOT USE! Check the picture of the contract I posted to this site read more

Soud's Quality Carpets replaced LVP and carpet in my entire downstairs....over 2500 sf. We chose Soud's because Corey was honest, fair, and a pleasure to work with, and the installation was perfect! The installation team was honest courteous, hard-working and finished the entire job in under 2 days. Amazing job and I would highly recommend them to anyone in the future. Thank you Soud's read more

We recently had our floors redone by Soud. Replaced 14 year-old contractor-grade carpet and linoleum with laminate and tile. Couldn't be more pleased with the transaction. Bruce, our salesperson, was great. And Mark and the Rick, the installation team, busted their butts to get the work done before Hurricane Irma came to call. Would highly recommend these folks to ANYONE! read more

Lifetime Flooring made re-flooring my house as easy as any upgrade I have ever done. I visited the store to look at floors. I was allowed, encouraged in fact, to take my favorite showroom samples home with me. While there I scheduled a home visit with Randy who promptly came out and took measurements and picked up the samples. I had an estimate in 24 hours and in no time my flooring was in. The installers were awesome. I had a lot going on and they graciously worked around my schedule. I will not hesitate to call Randy for any flooring needs. He handled everything and made this process a complete pleasure. read more

We have had a horrible experience with Souds carpet. Our newly installed carpet was fraying, and it took them 5 months to fix it. When they finally came to put in new carpet, they still installed it wrong. It is now fraying and we have two carpets that do not match in our living area. The owner now will not return our emails or phone calls to fix it. I would never recommend them, and I am surprised they are still in business with the manner they treat their customers. read more

Soud's Quality Carpets has done a very poor quality installation of tile in our home. They accepted the terms of a contract with us but once they received final payment -- despite their salesman saying "trust us" -- have not returned prepared to correct the floor quality to meet the standard established in the contract. Though we have tried repeatedly to work with them they still refuse to commit to honoring the terms of the contract. We now wish we had not used them to begin with. read more

Charlie Cook was incredibly helpful during the sales process. He took the time to explain the differences in the carpet and which ones would be best for us. When we had second thoughts on color or style, he did not pressure us in any way. When he came out to measure, be brought additional samples. the installation process was incredibly smooth. Haynes Flooring, Soud's installer, performed the install. A crew of three moved all the furniture, installed the carpet, did a great job of cleaning up and put all the furniture back, with out question. read more