Wow. Amazing customer service. I am a raving fan of this company!…read more It was the fall of 2019, and hubs and I had just purchased a condo that needed everything. Full renovation. For floors, we were pretty sure we wanted vinyl plank, and visited several places around town just in an effort to educate ourselves. We wanted something nice, something that really looked like wood since we had real wood floors in our previous home (which Mercury installed about 12 years prior, great experience with them at that time, too). We quickly discovered LVP, luxury vinyl plank. But even as we narrowed to that category, the options were seemingly endless. We called Cristal from Mercury who we had worked with on our previous wood floors, and she came right out to our new place with several options, just to work through what we wanted. Cristal is so knowledgeable and sweet! A real joy... she educated us AND she listens. Long story short, we stretched our budget as far as we could get it and chose a really nice high end LVP. We were happy! Delivery came on a Friday, and the install crew began work in a Monday. The install was expected to take a week. A few hours after work began, I got a call from Cristal. Problem with the flooring... her crew had discovered the problem fairly quickly, and opened about half the boxes in an effort to find flooring that didn't have "the problem". No luck... Cristal said she had already made contact with the manufacturer to find out if they could get replacement flooring expedited... flooring without "the problem" (the problem was most of the floor wouldn't snap together properly, and those pieces that did snap together would not seat together flush, left gaps between planks). I was very grateful to the install crew for stopping install and for Cristal jumping in to sort fixing everything quickly, but I was clearly worried about our condo renovation. You know how these things go... can't do the next thing until the first thing is done, and so on. And I was on a tight deadline... our current home was sold and we needed to move out by a certain date! By the next morning, Cristal called. The manufacturer finally called to say the entire manufacturing lot had "the problem", and they wouldn't be able to replace the flooring for upwards of 6 weeks. I gasped! She quickly told me not to worry, I could pick another floor and they would rush ship it. Hubs and I LOVED the floor we had chosen, but we had no choice... we had to pick a new one. Cristal came right over with samples... by then she knew exactly what we liked aesthetically. I looked over everything and quickly narrowed down to two... after a few more minutes, I decided. Cristal said she thought I would probably choose that one and it was more expensive than my original purchase. Great.... how much more? We had already stretched our budget. Cristal said no extra charge... Mercury would give me the new floor for the same price as the old floor, AND rush ship it. I was flabbergasted. They took a situation that was not their fault and made it the best they could. Like I said, amazing customer service. The new floor came a few days later, rush shipment as promised. But now the install crew was working on a new project (they were out of work for about a week after my project fell apart). But they came in after their other project, on weekends, late at night... whenever, to get my floor installed as quickly as possible and get my project back on its timeline. There were a few tense moments with the install crew, I will admit... there were moments I thought they might be cutting corners. But looking back, they weren't. We were all stressed to the max, and the crew was working triple time. They did a good job. And miraculously they got it done, and I was very grateful. Follow up work was done a couple weeks later by Michael... he did some tweaking to the floor and trim work after my cabinets were installed. Super attention to detail and doing a job the very best it can be done, even if it takes extra time or another visit. He was amazing! All in all, this was the best experience I've ever had with a service company. I ended up with a beautiful floor that is better than the original floor I chose. But I would not recommend going through the stress of this situation to my worst enemy! Im still in awe at how Mercury took a tough situation and bent over backwards to make it better, even though they did nothing to cause the problem. There is no other company I'll ever recommend for flooring... Mercury has a customer for life!

The installation team is top notch and does amazing work. We could not be happier with the outcome…read moreand wholeheartedly recommend Mercury for all your carpet and flooring needs.

After calling several people, even recommendations from friends, I got lucky and found John on the…read moreinternet. He worked my job in between another job and got my project done. He is meticulous and as talented as he is friendly, and most importantly my wife loves the laundry room update. Would definitely recommend him.

Tile Expert John has been absolutely amazing! Im giving 100 stars for his beautiful neat work and…read morewonderful charisma. If you need to upgrade your bathroom i highly recommend John

The ladies here were wonderful to work with to place our backsplash tile order. It was far less…read moreexpensive to go direct to the manufacturer than order the same tile through Wayfair (where I first saw it) Upon entering the showroom I was pleasantly greeted and was immediately led the specific tile I'd come in to see. I got a sample to take home and came back to order the following week. The order was ready for pick up the following day, and the quality of the tile was as expected. I wholeheartedly recommend this store and plan to shop there for my future tile needs. Besides their clean and simple showroom with large sample boards of all the tiles they readily stock, they also sell sealer, grout and tile tools in the side warehouse area.

This is THE GO TO PLACE for stone and tile, especially if you are looking online at Wayfair…read more,Lowe's, and the like. Bedrosian's has probably the tile you are looking at and at a better price. Great service from professionals. They will also have the grout that matches perfectly for a custom look. Do yourself a favor and go to Bedrosians before you buy. five stars!

They cleaned 4 area rugs and did an excellent job! plus they cleaned an upholstered love seat…read more Highly recommend!

Did not clean well carpet or tile. I will never go back. They have totally changed once was a great…read morecompany

Julio Sr. Did our Kitchen Backsplash, which was an intricate mosaic, and he did an incredible job!!…read more His attention to detail, making sure every piece was correctly placed, is obvious by the results. I really appreciate the pride he took in his work. I would use this service again in a heartbeat. I just want to say Thank You Julio, your work will be admired for a long time. Also he was very punctual and focused while working. After the job the area throughly cleaned and ready to use.

Amazing detail!! This is the company you want to paint your home!! I had a professional paint job…read moredone last year by another company. Julio and Julio makes their work look amateurish like I'm ready to have them paint the entire interior!! I am very happy I worked with this company to paint my mother in law suite and smaller bedroom.

Lynn V. I had an amazing experience with American Flooring…read more From the first consultation to the final installation their team was professional and friendly. My new bedroom flooring was beautiful. A special thanks to Maureen who went above and beyond to help me find the planks for my laundry room. I highly recommend American Flooring.

Return customer.... Now permanent customer!!!! They keep…read moregetting better and better !!! The installer had input to make the installation even better !!! Wow !! Thank you to the team at American Flooring !!!

We needed a part of recent floor installation repaired after being disappointed with the original…read moreinstallers work and attempted repair. Transitions were loose or falling off and the flooring was sliding and cracking. David's consultation and estimate gave us confidence to move forward and we're very pleased with the results! He was responsive and professional, within budget and worked quickly. It's such a relief to know this project is complete; thank you!

I highly recommend David to install your LVP. He did a great job for me. His was price was on…read moretarget and he was easy to communicate with. Very satisfied.

Today's five star rating goes to three outstanding professionals! Randy, Todd, and Erica…read more I found out through a home renovation project that my shower had to unexpectedly be redone. Having very limited time I had to go and select what was necessary so the project could continue and not held up any longer. Stressed well, that's an understatement however I first had the privilege of working with Randy who invoked Todd's opinion and ended with Erica @ check out. They truly made this stressful situation a Joy and I even left with a smile on my face because of them. Randy was extremely patient, I asked him if he was busy and if he could help. He spent the next 20 minutes walking up and down the aisles repetitively (at least four times) before I could finally decide on the tile. As we were looking for the shower flooring to match the fantastic tile- the only thing I knew - I wanted pebbles. This is where Todd came to help, the two of them tag team and got various samples. (I got one which got voted out very quickly for the right reason). Todd had an eye for this as does Randy and that truly made a difference because from what I said earlier, being extremely stressful now suddenly became exciting because of the tile and pebble flooring that Randy and Todd helped select. Upon leaving, I had the privilege of working with Erica who is so kind and patient as I asked many questions about how the contractor will come get everything the following morning. She maintained a smile and when I told her how great Randy and Todd were she handed me a card so I could do a yelp review. Little does she know I've been an elite yelper for Eight years Overall, I'm very happy with what I got, the prices were very reasonable and I got a good value for my money. I was actually surprised at how inexpensive the pebble flooring and tile were as I really thought it was gonna cost a lot more. Thank you, Floor & Decor for Randy, Todd, and Erica, what a great team you have

Excellent service, we had an issue with an online delivery and they helped us find a reasonable…read moresolution in a timely manner. They have tons of options for tile, lvp, vanities etc. They also have good sales and pricing is pretty good. We got help from Nicole at the service desk, she was super helpful, kind and knowledgeable!

Bryan was extremely helpful with the design of my two bathrooms. In addition, he managed my orders…read morefrom start to finish and was able to quickly resolve a problem with one of the vendors who was shipping my order. I would recommend him in a heartbeat. The prices were comparable to retail stores with my contractor's discount. The selection was great.

We were recommended to shop here to help pick out tiles for dad's porch and back lanai. His landing…read morehas loose tiles that are a trip hazard and I was thrilled to run out to Wholesale Tile Supply to pick out my favorites. Having just remodeled our kitchen- dad was confident I would find something that would compliment the look of his exterior. Next up- taking dad out with us to purchase! Lets see if he agrees with my assessment! They have a huge selection of various tiling options!

After shopping & searching for months on end, a couple years back we finally ran into this shop on…read morePhillips Highway.. Mark was there to greet us and help us with any questions that we had.. What I originally thought I wanted in the house, he talked me out of it and I'm glad he did.. His suggestions made a world of difference for the remodeling of the house.. We found the tile guy and had the downstairs done.. We loved the Eternity that we bought and wanted to continue it upstairs, but the tile guy that we had hired said it was impossible..So we put the upstairs on hold for a few and then our tile guy disappeared.. So long story short few years later we had multiple quotes and finally hired a great company (OceanOaks) to do the insulation for the upstairs using Eternity up stairs as well.. Kitchen & Flooring Concepts worked w/OceanOaks to facilitate the needs for the house..They delivered the product, along with all the items needed for installation.. Their driver whose name escapes me was absolutely a doll.. We still have the F.R.O.G (family room over garage) room and the guest bathroom to redo, so we will be going back for more flooring.. Flooring & Kitchen concepts are top-notch shop.. Highly recommend stopping in if you're doing some remodeling or even thinking about it..

From the owner: Kitchen and Flooring Concepts has a combined experience of over 6o years in Jacksonville…read morespecializing in all types of floor covering products for both Commercial and Residential clients. We handle hardwood, laminates, ceramic, porcelain and stone, as well as commercial and residential carpets and vinyl. If it pertains to floor covering, Kitchen and Flooring Concepts carries it. Our design capabilities for kitchen and bathroom remodeling is exceptional. Our state of the art design software is the best in the industry and allows us to customize any and all details of your kitchen or bathroom project. We offer turn key projects from demolition to installation and completion. We are the original one stop shop for all of your interior remodeling. We design cabinets, counter tops and flooring all in our Jacksonville showroom. We offer customer service that is hard to find anywhere in this industry. We work our projects from beginning to end. Our clients are our life blood and we will always make them our priority.