Great experience with First Coast! I recently purchased a new house with pool equipment I was…read moreunfamiliar with as it differed from prior house. I contacted the pool installer to see if they could come give me tutorial on the equipment they installed but couldn't even get a call back. I contacted at-least 5 other pool companies for a tutorial/inspection and quote for weekly service. One told me to take pictures and come to their store (not helpful), 1 setup appointment but were no show. The other 3 wouldn't return calls or emails. First coast contacted me back within hours of my request and came out 2 days later. The owner was super friendly and explained everything to me and answered all my questions. Ended up setting up a weekly service to get pool under control. I may end up taking it over myself once I understand it more but they are so friendly I may just keep the weekly service. They have been here twice now, pool is clean, equipment is working and provide a email service report each week with photo of pool, chemical readings and summary of the chemicals added and services rendered. Highly recommend this growing company if you need pool service!!

They took our pool from a black, leaf filled catastrophe and with a lot of TLC brought it back to…read morelike. Even rescued the ole pool pump. Great work!

Wonderful company. Great communication. Shows up on time And fixes the problems other pool…read morecompanies cannot. I've had leak problems for 3 months that no one else could fix until Scott showed up. I highly recommend this company!

I just moved to the area and was looking for someone to help with the pool maintenance as we…read moresettled in. Scott was quick to respond and came by the next day to give me an estimate. Not only did he let me know about what would be needed, he also gave me a lot insight into things that I didn't fully understand. Scott is always there when he says he will be, he goes out of his way to fix things, no matter how screwed up they are, and is a great guy overall. So happy to have found Scott, he's the man.

I bought my home almost 3 years ago and it came with an in ground pool, admittedly I wasn't…read morethrilled since I envisioned lots of money and hours spent maintaining it. I have to say I've been pleasantly surprised since it was a salt water pool it hasn't been near as bad as I thought. Due to a leaking sand filter I let the pool sit too long before replacing it with a cartridge filter and it got pretty nasty. I initially hired another pool company to install the new filter and clean the pool. They did fine on the install but the pool cleaning was inconsistent and they left out some details when quoting me a price. I decided I'd hire someone else to finish the job and get my pool looking like new again so I requested a quote from Tropical Sunshine Pools through yelp. I got a reply within 15 minutes and after a few messages back and forth Zach told me he'd be over between 5-7 to give me an estimate after looking at the pool. He ended up texting me around 1:30 and said he was ahead of schedule and could come by in the next 15 minutes so if I was available. I told him that was fine and he arrived right on time as promised. From the first few minutes we discussed everything I knew the pool was in good hands. He very patiently explained things to me and gave me some good tips that I wasn't aware of for future maintenance of my pool. He even showed me the ins and outs of my new cartridge system which the installer did not do. His final price was within the initial quote range and I'm very pleased with the final product. I now feel I have a reliable pool company to call should I need to do so again in the future. If you're in need of quality dependable pool service I highly recommend Tropical Sunshine Pools.

From the owner: Weekly pool cleaning and maintenance. Book a quote online. We are committed to excellence…read more Tropical Sunshine Pools is licensed, insured, and certified for residential pool service. We are eager to take on your pool project. Message us to schedule a free estimate.

Blue water came out to price and describe their treatment of our new pool and system. Knowledgeable…read moreand kind. Started treatment for me when I had messed up their contract and had not even paid them yet, but they trusted me which makes me trust them more! Having a newborn and a new pool is a lot to handle and Blue Water made it easy peasy. They send a pic and statistics every time so I know where our levels are. Plus, they don't mind coming to clean when I've got the dogs running around and I'm nursing my newborn. Real people!

We have been very happy with Amenity Pool Services! We've been using them for about a year now…read more They always show up on time, are friendly and professional and do a phenomenal job. Whenever there is an issue with our pool or the equipment , they respond fast, explain everything and get the issue fixed. We love the report that we get every week after they clean our pool. Lance has been cleaning our pool for a few weeks now. He always has a smile on his face, always friendly and professional. We've been very happy with his service. We highly recommend Amenity Pool Services! They definitely deserve 5 stars

Our 25-year-old pool and Lani were showing signs of age, so we decided that this was the year for a…read moremakeover. I remembered a co-worker had his pool resurfaced, so I asked him who had done it and he told me John Castleman, and he said he was very happy with his work. John came out to assess the job and give an estimate. He was very down to earth, listened to what we wanted and made some suggestions which were very helpful. We had a row of tile across the top of our pool that we were going to either replace or just get rid of, but John said they were in real good shape and suggested we just have him regrout it, which would save us money. He gave us a very competitive quote for the work. We went with this option, and it came out looking brand new! I had mentioned that I thought the pool might have a leak. John identified two leaks, one by the skimmer and one by the pool light that hadn't worked in the last 20 plus years. No wonder it didn't work. Not only were we resurfacing the pool, but we were rescreening our Lani, as we lost a couple screen panels with the hurricane last year. I pressure washed my Lani at least once a year, but there are areas I cannot reach. Our Lani structure is white, but after 25 years, the mold in those areas looks disgusting. So, before any work got started, I called Pressure Washing Alternatives to clean the Lani structure. In a couple hours, they made the structure look brand new. Cost $225. This has nothing to do with John Castleman Pools, but I thought it might help others in my situation. Our Lani was rescreened by Jacksonville Screen Inc, another fantastic company. John worked with me to make sure the pool resurfacing was done before the Lani was rescreened. This worked out really well. We added a heat pump to our pool. John coordinated the electrician to come out to add the service to handle this and took care of all of the plumbing changes to tie in the new heat pump with our system. He also installed a working pool light and a railing by our steps, (we are getting old). The whole project took about two months from the time we first spoke to John. It would have been faster, but we had to wait on the delivery of the heat pump. I was just hoping it could get scheduled by mid-summer, so I was pretty pleased with how fast it went. John suggested even though I have a heat pump, that I get a solar cover. He said it would cut down on the evaporation but also cut down on the amount of chemicals we'd have to use. Since I put the cover on the pool, I have not had to add any water, and have only had to add one Clorine tablet a week. John was good about cleaning up, never leaving a mess. He also checks back with me from time to time, and always answers my texts when I have questions. Our pool and Lani are now better than new. We were truly blessed to have John do this job for us.

I got 3 estimates for a pool resurfacing. Castlemans was the 4th. John informed me that I didn't…read moreneed to have the pool resurfaced because it still had 3-5 years left. He told me I could have the pool acid washed to make it look nicer but it was not a necessity. I asked for quotes on a refinish and an acid wash. The quote for a refinish was less than the other 3 quotes. We went with an acid wash and also installed a salt chlorinator and a new led pool light. Work was completed early, quality of work was superior. John patiently, professionally and kindly answered all questions. My interaction with John absolutely outstanding. If you're looking for quality work from an HONEST craftsman, call John. We will be using Castlemans pool when we resurface and will probably have him redo our cool deck.

Kolby has been with us for a few years now and he's extremely efficient. We have never had an issue…read morewith anything, he cleans our pool to perfection every time at a very fair price.

We contacted Poseidon when our pool pump bit the dust. Coby came to the rescue right away. He…read moreprovided accurate troubleshooting and left no stone unturned before determining that a pump replacement would be needed. He turned our greenish cloudy pond back to a blue backyard oasis. We decided to hire Poseidon for weekly cleanings and the pool has looked great ever since. They offered a great price for all services and provided us with peace of mind, knowing that the pool would be fully taken care of. Highly recommend this company!

Corey is the best! Helped me place my filter pump above the high water mark before a storm. Also…read moredid a lot of replumbing when I needed valve repairs etc. Always prompt and good communication. Great price too.

Excellent service. My pool pump died over a weekend. I called first thing Monday morning they…read morestopped by to look at my set-up, recommended a less expensive pump (original set-up was too much power for my small pool), and had it fully installed by Friday. The new install comes with peace of mind because of the warranty and local service. His crew also cleaned the pool, filter system, and generator while taking some time to answer questions. Great job! Would highly recommend.

Kerry Martin Pools (KMP) provided a good design but the operational execution of our 2025 pool…read morebuild was poor, causing months of avoidable disruption and extra expense. For a six-figure project, we expected significantly better-quality control and communication. What went wrong: * Utility damage handled negligently: During trenching, sprinkler lines were broken. Instead of temporarily capping/taping and repairing while exposed, crews backfilled over the damaged lines. That decision contaminated the irrigation with sand and buried the break, forcing us to locate and repair the line later at additional cost and time. Broken sprinkler are unavoidable during a pool construction but backfilling the trench with sand before repairs are made is a 100% preventable action. * Pool finish (marcite/plaster) was substandard: Initial plaster work showed uneven corners, rough surfaces, and irregular coloring. After plastering, the pool was filled and turned over as "complete" without the proper representative present to inspect and/or get homeowner sign-off. After extensive complaining, KMP agreed to redo the finish -- the pool was drained and refinished, but discoloration remained in one area and required a second drain/refinish. Multiple re-dos created unnecessary delays and inconvenience. Lawn was extensively damaged from acid wash dump. * Communication & scheduling failures: Crews often arrived without notice, and we received little or no scheduling updates. Homeowners should not have to wonder who will be in their yard or when work will occur. * Project timeline and value: The build stretched many months due to rework and preventable mistakes. For $100K+, the workmanship, oversight, and customer care were substandard. What they did right: * Sales/design team created a good design based on what we wanted. If KMP only provided designs, we would have rated them much higher. What KMP should improve: * Implement on-site protocols to protect, flag, and temporarily isolate damaged utilities during excavation. * Require mandatory quality inspections and homeowner sign-off prior to completing work and filling a pool. * Improve scheduling proactive communications for all activities (including the many subcontractors involved). Set expectations for what will be done and when. * Strengthen plaster/finish quality control and oversight of subcontractors. Bottom line: We would not hire Kerry Martin Pools again based on our experience. While the sales and design team performed well, the operational shortcomings -- preventable utility damage left unrepaired, sloppy plaster work requiring multiple re-dos, and inconsistent communication -- turned what should have been an exciting home upgrade into months of disruption and expense. There are reputable pool builders available in northeast Florida; we recommend researching alternatives carefully.

I gotta say Mike did an excellent job with helping us select what looks best for our pool and spa…read more We just had the pool finished and everything looks amazing! The quality is top-notch would definitely recommend if you're looking to get a pool!

This business doesn't have a valid license (it's public information check out sunbiz.com) and she…read moreisn't licensed to make pool repairs but she does it anyways. She also doesn't buy brand new parts but insteads gets them 2nd hand or from other clients pools. She doesn't give her employees proper training and will turn your pool green. Not only that, when it's time to make things right and work things out she'll just ghost you and turn her phone off. Don't hire her

Save your money, you are better off cleaning your pool yourself than hiring this company. No…read moreprofessionalism. Pool full of algae since I hired them. Saw a previous review so did some research and it seems this company does not even have a valid business license.

We had an issue with our pool equipment that this company was able to help us with. They were here…read morewithin one business day and made short work of a somewhat "interesting" issue. Alex was so incredibly qualified that the new part was seamlessly addressed and taken care of within less than thirty minutes. We are so grateful to everyone at this company for doing exactly what they said they would do at a very fair price. This is the standard of excellence all pool owners should experience. They are our forever company for any and all pool issues. Will definitely not deal with any other pool contractors. Take it from me, I guarantee that you will be more than happy with this amazing company. Diane S.

We had our 12 year old pool resurfaced and added a hand rail. Case Handy and his people were…read moreoutstanding! They discovered some additional issues and worked with us to solve them. We highly recommend Paragon Pools!