I had the displeasure of encountering a particular plumber at Splash Plumbing today May 13, 2026. His name was Jeff. The last 2 times their plumbers came, they were courteous and professional. This guy not so much. I had already been waiting for someone to come back after promising to call to reschedule for a time...they did not. I had to follow-up. Marisol, who was courteous and more professional, had dispatched Jeff while he was out finishing up another job. Perhaps he was not happy about that, maybe his boyfriend dumped him or he was just a nasty ass! Nonetheless, when he came, I asked Jeff was he already familiar with what was going on already and he stated he did not and I wanted him to be up to speed so he didn't have to start all over and go in blindly. He also stated that they didn't have time to speak to the other techs or they would never get anything done. What!!!!! Someone had been out 2xs so I know there are notes which would be helpful. Silly me for thinking logically. I asked a series of other questions and he got impatient and annoyed and told me that I was wasting time asking all these question and that he could just leave if I didn't want him to come in. I stated he didn't have to be rude and he hung up on me. Never cursed at him, called him out his name, or was I rude with him. I went out to speak to him and he would not engage me and was trying to leave. I stood in front of the van and he would not roll his window down to speak to me. I could see he was on the phone I'm sure telling his revised story that probably made me sound like the difficult customer. This guy acted like an uneducated, unprofessional imbecile! If I had known I was dealing with such, I would have made my sentences shorter and only used one syllable words! Then I had an epiphany... his energy was horrible, I don't even want him in my home! Without a word, I stepped away to let him leave...good riddance! I called Marisol at Splash and told what actually happened and she proceeded to dispatch someone else. My concern for asking the questions (which I had a right to ask) was I have dealt with service people with management companies and vendors sometimes do not come back in a timely fashion and I was attempting to alleviate further delay of repair. As it is, part of our water had been out for two weeks already limiting our bathroom use and I wanted whatever needed to be done to be done without having to keep coming back because people don't know what's going on. The one star is just for Jeff rudeness. When it became time to send out again to complete the job, I requested not to have Jeff come back. The others that came after were much better. read more