There will be two reviews posted - one for the custom work I had done and one for my monthly cleaning service, which I will post after this month, when I have a track record with them. Work performed: - Inspect pool condition and recommend repairs - Bid and install custom automation system - Bid and install custom lighting system - Replace filtration - Replace primary filter pump I contacted Splash for the work listed above and was very impressed with the response of both Hector and Scott. Highlights: - Pricing was competitive. Options were presented and I was allowed to choose. There was no overselling of the product and I felt comfortable with my decisions. - Work was completed on time, even with a holiday thrown in, and crew cleaned up after themselves. - The system, Pentair Easytouch 8, was installed without issue, as was the new Pentair pump and filtration. - The Intellibrite lighting system was installed without issue and worked mostly as intended ( See comment below) -Hector and Scott made themselves available for any questions I had regarding operation of the system and changes needed. I am thoroughly satisfied with the level of service I received from Splash. They made me feel like their #1 customer from day 1. When I needed work done outside their scope, they were able to point me to other contractors to ensure I was satisfied. Now my pool looks beautiful, heats properly and has amazing lighting! Great experience with quality of work, price and support! Thank you guys! Other thoughts - The Pentair interface is a little clunky and the Intellibrite system does not work exactly as explained in the product manual. This is in no way an issue with Splash, in fact, they spent considerable time on the phone with the manufacturer to help resolve the issue. Just another example of how they delivered above and beyond to make sure I was satisfied! read more

Such great service!!!! My rep was able to squeeze me in last minute for a cleaning and educated me while cleaning things out! Very Professional and knowledgeable!!!!! read more

What a great service I received from Hector from Splash Pool Service. He did an awesome job installing my new pump and filter with an more efficient motor. He explained everything and told me any questions just give him a call. Great price with rebates... Happy with customer from beginning to end. read more

Really nice guys, they worked hard and got my giant old pool heater out of the house which was not easy to do! New one works great! Thank you!! read more

Hector was very friendly and patient with my concerns. He was a huge help in getting my Screen Logic system to run properly. Thank you Splash Pool Service! read more

The best pool repair and service I have had in my 25 years as a pool owner. I had a pool pump and a filter replaced. After examining everything Hector gave honest advice and a very reasonable estimate. Hector also performed the repair service in a timely manner. He kept the appointments without delay. He was courteous, timely, efficient and very knowledgeable. Hector is a true professional. Friendly and courteous office staff with good communication. I am extremely happy and impressed. I recommend them without any hesitation. read more

Most recently we contracted with Scott at Splash Pool Service to bead blast and seal our pool and spa. It had been several years since we had this done and the blue tile was white-crusted with thick calcium deposits. Splash came out to provide an estimate and we scheduled with them to do the work a few weeks out. The technicians showed up early for their appointment to drain the pool & spa and to bead blast. Once that was completed and the pool filled, the tech came back out (arrived early again) to add the chemicals and to make sure we were pleased with the service. We were not only satisfied with the recent work we were impressed with the level of Jace's professionalism and service! Thanks again guys... I would highly recommend Splash and I've included their website below: http://splashpoolservice.net/ read more

Waited a few days for my scheduled estimate appointment but jace came on time as promised with a phone call to confirm. My pump was back working the next schedule appointment and just like that we were enjoying our pool. I very much appreciate the communication and on time service. read more

After struggling for two years to maintain a consistently clean pool, I finally decided to call Splash to help me with a equipment diagnosis. I learned that my filter system was too small for my pool! They suggested I replace the filter with the propper size and swap the pump for an energy efficient variable speed pump which is much more quiet and will lower my electric bill. I'm so glad that I made the decision to call Splash. I only wish I had done it sooner! read more

Submitted an estimate request right here on Yelp for a new pool filter and replacement Jandy valves. Within 2 hours somebody called back and set me up with an appointment. The morning of my appointment promptly received a call from Hector. Hector came out, gave me a super no-nonsense quote which was under my budget, and scheduled the work immediately. Hector showed up right on time and did an amazing job. Highly recommend. read more

I was desperately looking for a pool company that would be able to provide the latest in automation control. My system was very generic and I had to walk behind the jacuzzi and manually turn valves in different directions to operate the system. What a pain! Well after quite a bit of searching with no luck, I read some great reviews about these guys and saw that they can do Automation and upgrade your existing set up! Exactly what I wanted. They (Jace) explained to me what would be installed and how I would be able to operate my entire system from my iPhone. I would be able to turn on the jacuzzi from my office or at dinner so it's at the desired temp when I get home. Perfect. We also decided to upgrade my pool pump to a variable speed pump that operates quiet and is more energy efficient. The install when perfect. They are very professional, have integrity, and best of all, when I had questions or needed a brief "re-explanation", Jace , and the owner, Scott, were always available to get back to me and assist. (Even on weekends..) now that's great customer service. I love the system so much, that when they told me they could also install and tie in new, color LED pool lighting, I had to have it. They did an amazing job, and this is also now controlled through my phone. (See pic). So if you are are thinking about automation or cool lighting, definitely give them a call. read more

Splash - Multi color for more effect - Pool Cleaners Near Me - Henderson, Nevada

Contacted this company to check out my system which wasn't running great. They came out and were very honest and said it didn't need any repair, showed me how to make it work better and didn't charge me anything. When I do have a repair I will definitely be calling them back! read more

Have an original 20+ year old system that had been "patched" by home warranty companies over the years and it finally gave out. Had several estimates and my neighbor recommended Splash. Hector came out and very quickly found the problem was the pump and motor and it needed replacement as well as the valve and piping. He drained the pool did a chlorine bath and replaced the equipment with a energy efficient variable speed pump and showed me how to operate it completely! The whole time Hector kept in constant contact with me, even after hours! I highly recommend Splash to anyone that is looking for a fair price honest and reliable pool service!! read more

My wife and I moved into a new, semi-custom home with a pool in late November of 1997. Although we were recently retired (i.e., retired at age 50), this was our first pool. We didn't realize that it was akin to adopting and raising a child - been there, done that. My wife and I are both engineers and at first, had no problem with performing the weekly maintenance. After about 5 years, key elements of the pool's waterworks begin to wear out as did our enthusiasm for the "care and feeding" of a big hole full of water in our backyard. This is when we got lucky and discovered Splash Pools and Scott Thomas. Over the years we've engaged Scott and his crew to perform a number of major tasks pertaining to the pool - draining and acid washing, replacing bulbs in underwater lights and maintaining a somewhat complex automated cleaning system. We've never regretted this choice. The work has always been performed in a professional and timely manner at a fair price. Our pool celebrated its 16th birthday last year, and we decided in early summer to replace all of the equipment (electrical panel, pumps, filters, heater, actuator valves, blowers, and control system) with "state of the art" hardware. Elements of our old system were wearing out and selective replacement and repair was proving to be less than cost effective. Also, we wanted to take advantage of sophisticated, Wi-Fi based controls and multi-speed, energy efficient pumps. The project took about three weeks and is now complete - we couldn't be happier. If you are considering any mechanical and/or electrical work for your pool, give Splash Pool an opportunity to bid the job. I think you'll be happy with the results. read more

Typically ,I dont write reviews. I try to work out the problem with the company and that problem get corrected. But this is different. I have been a long time customer of this company and when I first contracted them to do chemicals, they did a very good job. Then they offered for a small price, an additional service to clean the skimmer basket and brush the steps. Since then I have had an lot of problems with them doing the work i`m paying them for. Every other week or so, there`s some problem!! First, it seemed they couIdn`t understand how the skimmer plate worked so, I gave verbal instruction to the pool guy. That didn`t seem to work, so finally I had to WRITE the instructions on how to service the skimmer and basket! I had to keep reminding them to brush the steps as well. I still had problems. Unbelievably, the pool guy was just here on Monday,July15, 2019 and today I went out to get something from the storage shed only to find I have algae growing in my pool! How can this be, if the proper chemicals were added in the correct amount on Monday? There`s no emergency contact number to call so if you have a problem like I have, YOU`RE SCREWED!!! Over the past year or so, these guys just do just enough to get by but, they are like clockwork when it comes to sending THE BILL. I say to you, the reader, beware of these guys, they are a pain the butt because you`ll have to spend YOUR TIME going behind them to correct their mistakes. I don`t know what`s happened to Splash Pools but, they just don`t seem to be able to pull their heads out of their rectums. Ronnie W read more

I have been a customer of Splash Pool Service for some time now. I feel very fortunate to have found Splash Pool Service using reviews such as this, and in doing so I find that I am extremely satisfied. Steve, my technician, is always prompt and I can attest that ever since I hired Splash Pool Service I have not experience any problems with my pool, which I continually had prior to then. I have had my pool pump replaced and most recently had them drain my pool and removed calcium build up. Simply stated, my pool looks like when I had it installed 13 years ago. These projects were completed within days of my request. Working with the owner, Scott, was extremely easy and I am impressed that he is genuinely committed to quality service. read more

Fixed loud noise coming from pool in less than 15 min! I love you Splash Pools! read more

I've been using Splash for over a year now. Our realtor first found them to fix our spa pump as we were going through a house purchase. They (Jace) did an amazing job so we continued to use them for our pool maintenance. Over the last year, Jace and the team have replaced our pool vac, taught us (multiple times) how to operate our pool pump and heater, and fixed wiring within our old(ish) system. Jace is super responsive and Sallee at their office is super helpful. Would strongly, strongly recommend Splash! read more

Scott, Jace, and everyone else I have delat with have been amazing. Great at cleaning the pool, but even better at diagnosing and fixing problems. Also, great communication with the owner Scott at all times. Office is easy to deal with as well. Would not hesitate to recommend them. read more

Splash pool got our pool in working order after another pool company destroyed our equipment and turned our pool green

This is the 4th time that i have used Splash Pool Repair. All repairs were done in a timely and professional fashion at a fair price. Jace, the person who did the repairs, some very complex, is extremely knowledgeable and technically adept on the pool systems. I will continue to use Splash pool Repair. read more

Jut moved to town and am now the proud owner of our first pool. Did some online checking and invited Splash Pool Service to give us a quote. Hector Pena, the technician, came out and we couldn't be more pleased. He provided great service, attention to detail, was accommodating and had lots of patience explaining the systems to us newbies. These folks are the best. Joe Gibson read more

I've used these guys for years. Repairs and maintenance. They are reliable and reasonable. Jace specifically is easy to communicate with. He does exactly what he says he will do. That is not easy to find these days. read more

Daaaaang I have a new pool service! I found these guys after my now "former" pool guy bailed on me. I'm thankful for the yelp reviews that really influenced my decision. I contacted them on a Sunday directly thru the Yelp app via message. I got a response back within 10 minutes. An appointment was scheduled for Monday and I received a call Monday to confirm. Wow. Then, in the allotted time window, THE GUY ACTUALLY SHOWED UP! And he was able to identify the issue immediately. I needed new filters. He removed them and promised me his coworker would come back out the next day and replace them. Then he quoted me a price and was out. Took about 15 minutes total. After hearing horror stories about pool companies and having my own recent pool guy falling out, I was a little skeptical about the guy coming out the next day to complete the job. Well, 8:15am the next day, ANOTHER GUY CAME OUT! And finished the job! Even went out of his way to make some recommendations and offered some tips. Anthony was his name. He knew what he was doing. So, now I have a new RELIABLE pool place! A bill is presented at the end and you pay online. Quite an efficient system these guys have. I am satisfied and will definitely be a repeat customer. I HIGHLY recommend! Summer can come now. Can chill by pool . read more

Excellent price and over the top service from the Splash Pool Team; again!. The air blower motor for the spa finally died after many years of service. These are the go-to people when you need fast and reliable service for your pool equipment. read more

We always use Splash for maintenance and repairs of our pool. This time we used them for bead blasting the tile in our pool, and boy is is beautiful now!! We highly recommend Splash for any pool service or repair that you need. Thanks for another great job Splash! read more

Did not show up wearing a mask. Didn't ask if he should go get one from his truck. Asked where the gate was and I was wearing a mask in my own home and went to unlock the gate. He came into my home after checking the panel in the backyard in still did not put a mask on. Charged me $45.00 for a house visit and ended up calling the tech line to get me reconnected. Nothing needed to be fixed. I just needed to know that I should have called the Tech line myself because my i-phone had had an upgrade and cancelled out my connection to Screen Logic. Thanks for putting me at risk for Covid 19 and charging me for it. read more

They were great to shock my pool but never came back for weekly service and had to get it shocked again. A $200 service by the way for no one to show up again. My pool turned so green that I had to call bother company. Very disappointed read more

Thank you Hector at Splash Pool for repairing pool issues. Your service is professional and timely. I highly recommended Splash Pool for your pool service needs or repairs. read more

Splash, and especially Hector, was amazing! Totally reasonable and unbelievably honest price was fair, service was perfect and accomplished when promised. I would never ever use anybody else. I have used them now several times and will always use the. read more

So unbelievably angry with this pool service!! First off I want to start by saying this is my first ever yelp review, but I felt compelled to warn people from having what happened to us happen to them. Our pool is only about a year old and we only used splash pools for about 3 months or so. We have a saltwater pool which they said they did no problem. After the first or second service we noticed salt residue at the bottom of the pool we figured it would take a little bit to dissolve so we didn't think much of it. After a couple weeks the salt still remained at the bottom of our pool. So we used our brush thinking this would do the trick, however no luck again. We then noticed terrible calc build up on our hot tub tile that we never had before. It was so thick and terrible that at this point we were very worried ( mind you for about 7 months we had a different pool company and never had these issues) we then called splash pools to have someone address this issue and the guy who came out told us "it's completely normal with saltwater pools" and we could do a one time vacuum and tile cleaning starting at $90!! Are you kidding me?? We contacted a different pool professional and he told us our chemicals were completely off, that the salt residue and calc build up on the tile was not normal, and in fact that they were not using good salt if at all salt to service our pool, which had now damaged our pebble tec!!! The damage is so bad that even after vacuuming this white crystal hard sticky stuff re-emerges every couple of days and it has done serious harm to our pebble tec. We are now forced to drain our pool and do an acid wash and get fresh new water in the pool to keep the damage from going any farther! Of course we have to eat these costs and pay over $500 for a mistake made by Splash Pools and having unqualified people dealing with saltwater pools!! Completely horrible experience!!! read more

Really appreciated their assistance. After several attempts from other folks to solve a check valve problem on my spa, Splash was able to quickly solve the issue. They also repaired the remote spa control assembly and were not afraid to run new cable through a conduit. Prices were fair and customer service was excellent. I will use them again in the future. read more

Earned a spot in my business speed dial section... These guys were quick to respond and pricing was on point. They took the opportunity to explain what was needed and what was not. I've had enough experiences with over-priced or shady pool repair services, that I am ever so grateful to have found a company that I feel I can trust. read more

Recently moved into a home with my first pool and after inspection, found it needed a couple new pumps, switches, etc. Reached out to Splash and my main contact, Hector, has been awesome! He came and did his own inspection, laid out what was wrong, then provided multiple options available to me. Shared the benefits and downfalls of each then gave his opinion on the matter. Didnt try to oversell things I didnt need and was extremely personable. Best aspect is the communication however. Anytime I had a question or concern I was able to speak to him within an hour or two in most cases. Decided to go with their maintenance service as well due to my great experience with Hector. Very relieved I went with Splash based on the horror stories I have heard regarding pools. read more

Scott the owner came out to review the situation. Three years ago, only the motor was replaced - not the whole pump. Bottom line, they replaced the pump, upgraded to a variable speed (NV energy credit helped lower price) and did the work quickly. Now everything is going swimmingly. Thanks Scott and Jayce. read more

If you're looking for a professional & reliable pool service look no further! I've rummaged through a handful of sub par pool companies in Las Vegas and finally found Splash. My last pool guy told me that we used our pool too much which caused our pool to turn cloudy and sometimes green. Really? Sorry, we use our pool in our house! LOL! What a joke! We then hired Splash and no murky water here anymore. Woohoo! So glad we found Splash! read more

I've used these folks a couple or three times for various repairs and maintenance and always found them to be friendly, the work gets done right and the prices are reasonable. I've been hesitant about pulling the trigger on a regular maintenance/cleaning package, but I'm pretty sure I'm going to now. read more

They are the best! Great service, very knowledgeable, and trustworthy. They often quote me one price and then end up figuring out it costs less than the quote. I strongly recommend them! read more

Splash Pools installed a Jandy full automation system and LED lights to my pool. Service was incredible. Great pricing and a pleasure to work with. Very professional and knowledgable of the pool system and automation. They also acid washed my pool with great expected results. AAA+++. I would highly recommend. read more

We had a leak and Scott went above and beyond to get things identified and resolved. We also installed a new pump and control box. They were very professional and expert at the work. read more