My pool of 20,000 gallons opened this year with a horrible infestation of mustard algae. After…read moretrying everything I knew, I requested help from several pool services. Columbus Pool Works responded with a very accurate estimate to restore the pool. In only three visits they balanced the chemicals in the pool and installed a new port on my Hayward filter. Shane C. and his assistant were punctual (informing me of their approach to the property), knowledgeable, attentive, and efficient. My pool opened June 23 and I couldn't be more pleased. I HIGHLY recommend this company.

From the owner: Welcome to Columbus Pool Works we are here to take care of your poolread more

I called spa direct with a problem I was having with my hot tub. Spoke with Steve and and Ralph…read more They both went above and beyond to try to help me . They were more than helpful help figure out my problem. You just don't see that kind of customer service these days. I was very impressed with their knowledge and service. He helped troubleshoot the issue by phone. AND it was past their closing time. Unfortunately, I purchased my tub from a company in Columbus. They sent a tech (in the loosest since of the word.) and charged me almost $700 to come and check it out. they replaced a fuse and off they went. Needless to say, a huge waste of money. I will give all of my future business to Spa Direct and credit is to Ralph. He is very knowledgeable and more than happy to help. Great Job!

I was in great need of a quick repair on my hot tub. I reached out to Ralph at Spas Direct and he…read moredelivered. First, Ralph tried to help me troubleshoot the problem over the phone at no charge and, when the issue could not be resolved, Ralph came out the very next day and fixed the problem. I do not normally write reviews, but because of the great customer service Ralph provided, I felt it only appropriate. No doubt Ralph and Spas Direct will be the ones I contact when I have any hot tub needs. Steve M.

I purchased my pool, (15 X 30) oval, from AAA Spa & Pools about 10 years ago. They have taken care…read moreof all of the pool needs. Servicing, Chemicals, and any problems that seem to arise. This is a company that stands up behind their warranties and they do what they say they will do. When the pool is having issues such as discolor or any other issues, AAA S & P can advise on what needs to be done to correct the problem. If there is an item that is required for the pool and it is not in stock, AAA S & P finds it and acquires it quickly. This is a pool company that can be trusted. Bob M.

I would highly recommend this company! I have had them service my hot tub that was bought from…read moreanother dealer who I had come out originally to fix my problem which they did not and I ended up having to close it down for the winter last year and was unable to use. I had several issues that were one after another. None of the ongoing issues were due to anything AAA did or didn't do. My hot tub is a few years older and has been moved to my current home which contributed to the issues I had along with normal wear and tear and the prior company not fixing the original problem correctly. My ongoing issues came within hours to days after the prior repairs but AAA Spa and Pool Service were always professional and responsive to me and getting my hot tub taken care of before the cold weather hit which can make fixing a hot tub outside the home difficult or almost impossible till warmer weather. The staff and technicians were all great and knowledgeable. I can't say enough good things about them!

Second year closing my pool. Showed up early and is friendly as can be.. thorough in making sure…read moreall was done correctly. Recommend to anyone.

Good luck getting this guy to show up. Will give you every excuse in the book. You would think for…read morea new company Dusty would appreciate people giving him an opportunity for business, I guess not. No call no show!!!

I have no idea whats goig on but this place has the worst customer service I have ever seen. How do…read moreyou have staff answering the phones when they know zero about the pool, motor, filter system, financing, cost, they know nothing which would be ok if the owner or someone that has the answers is at the store or available to take a call to answer questions. It took us 2 weeks to get answers before we ordered the pool. Now no one can tell us where the shipment is or give us the number to reach out to in order to get our answers. They won't issue a refund because its a special order! Excuse me it is a standard pool that you order all the time Im not sure how that is a special order. Now we are out $16,000.00 and still have no pool. Don''t go here it is not worth the stress.

Awful customer service. The representative that was present when I arrived acted like she'd never…read moreheard of a hot tub before. She told me to email their customer service for clarification. I did and received no response. I called a week later and I was told that they probably couldn't deliver since there were only two guys that could move the tub. I was told to provide my information (again) and someone hopefully would get back to me. That did not happen. How these people are still in business is beyond me, especially considering I called a competitor and they responded immediately and guaranteed delivery in ten days or less. AVOID THIS BUSINESS.

Family owned and operated. I love the drive thru service and I can grab salt too!!!!read more

Very nice staff, Angela was very helpful and patient with all patrons…read more We were buying pool , she was fielding questions . So busy ,but she was a pro. Definitely a good choice for pools and maintenance.

Sunburst just finished a 12x24 semi-above ground for my family. We had a great experience from the…read morefirst meeting at their office to my kids waving goodbye to their crew. Dan was super helpful to steer us to what would best fit our yard (we have a slope) and to make it work with power lines, etc. Other companies were quick to say "no" and saw our yard as a liability and too difficult to work with or too small a project. Crew were more than hard working - and eager to get the pool done for my family to enjoy during the final days of summer. They clearly know what they're doing, but also are helpful and kind to instruct me on new pool maintenance and how to work all the equipment. Highly recommend them! Pool and decking looks great!

great salesman not great on delivering . waisted diesel and time dealing with their hollow…read morepromises. not sure anyone does good business anymore