HORRIBLE CUSTOMER SERVICE!!! This review is mainly for the…read morestore located at 9018 Firestone blvd in Downey. However, it ties in to this store. My kid purchased an astronaut costume here, including the helmet. The box the helmet was in was defective and we realized when we got home the helmet had a scratch. Today we went to 9018 to exchange the costume for a different color and size. HUGE MISTAKE!!!! The girl at the front counter didn't know how to do exchanges so we had to wait around 20 minutes for someone who did. When he finally got there he said we could not exchange the helmet because the box was damaged. I explained to him we had bought it already damaged from the other store and he refused the exchange Clearly Spirit of Halloween does not adhere to not taking damaged items back too strictly, if not they wouldn't have sold us the damaged one to begin with. Never again will I shop here, I hope you train your people better and offer some customer service classes. They made me late for an appointment, tomorrow is the last day to exchange and I will be at work so I can't exchange it anymore. Horrible!!!!

I went in to pick up an order and the line was wrapped around the store. I had to wait in that…read moreline. Until a young lady came, took down my information, and told me to wait over by the registers. I waited. ONLY FOR an OLDER lady gave me a very hard time. I had my phone out and ready with the barcode ready to scan and she tells me that she needs to see my ID. I was carrying my baby back and forth only for her to NOT NEED MY ID, she handed my baby's costume, and then to tells me "next time go to customer service" very rudely . BUT that was customer service. I was THE ONLY Black African American in the store and she gave me very poor service and a very hard time while carrying a baby. AFTER I SPENT MY HARD EARNED MONEY.. I will NEVER RECOMMEND this store to any of my family nor friends. Life Is already hard!

With Halloween right around the corner we found our kids costumes here.. The staff doesn't follow…read moreyou around . The store is not big so it kinda seems that way. You turn the corner and an employee is there. It didn't bother us. They are quick with a response if you have a question.. pricey? Eh you pay for the quick in and out. On another note Uncle Sam is definitely on point. Check out the pic of all the taxes..

Any item you see in this store look it up on Amazon and it'll be half the price they upsell and lie…read moreabout everything being the "last one in stock" to make you try and buy it

Every year they do change locations so I can be a little hard to find where they are…read more I went a couple years most of the time they're very friendly But the last time I was a little bothered because the girl said if should we post a reveal, we would get 50% off of the items I chose a couple items and then after she mentioned that those items are not included They should have explained better cause I spend a while they're looking for something I want it and I did expect the 50% off since she said so So in the end, I left half the merchandise behind because then I didn't think it was worth So it was kind of wasting my time there But you can find some decent things for your costumes, but I do believe the previous years were actually better than last year, but that's just my opinion

Bought my kids Pokémon costume for 50% off Great deal. Place…read moreis clean and organized. Come check it out

Had pretty much everything I was looking for in stock. Prices are fair. Easy to exchange/return…read more Lots of great costumes and accessories. There are no dressing rooms.

If your looking for a costume this is the place. They have so many selection. OMG the place is…read moreHUGE. From floor to the ceiling. They have mask, party supplies, adult costumes, kids costumes, baby costumes, decorations and many many more. Price is crazy expensive for costumes but I guess that what it is. Mask was reasonable but that is the kids mask. The fitting room has ONLY two rooms. One small and one family. I don't want to be here come close to Halloween. Forget that!!! Sure it's so crazy around mid October. The staff is great here. Very helpful and friendly. But I'm sure once Halloween comes they will be so crazy to find them. Thy do have a bathroom which is the staff bathroom. The RETURN policy is exchange or credit ONLY.

First time visiting this store and worst customer service! Do not shop here. We were going to buy a…read morecostume when sticker price clearly said $44.99. An associate gave me the costume for my daughter to try on. She confirmed price for us. Went to register and person said it was actually $15.00 more. We asked if they can grant the price since it was mistake on their end. She refused to honor and said she will get in trouble even tho she is the manager. Costumes are over priced and poor service.

good service!! lots of variety of costumes and employees are helpful!! the lady at the cashier i…read morethink manager was super kind and gave us a discount ! must come they have lots of costumes last minute.

theres no store here!! wasted my time driving here!! this should be marked as closed!! tried the…read morenumber that was here on yelp and nothing dont waste ur time

This place was pretty cool! My kids and I enjoyed it. There is ample parking. If you enjoy…read moreHalloween any store that sells Halloween merchandise is fun, even if you don't find what you are looking for.

If you want quality, handmade, unique children's costumes- look no more!…read more I have used their Snow White, Minnie Mouse, Jessie, and Alice in wonderland costumes and I can guarantee the quality is there. I also love the small details each costume has, materials used, and overall construction of the costumes to provide a good fit, as opposed to a generic costume you would purchase at a big retail store. When out and about in the costumes, we always get nothing but compliments on it. It's also great to know that this is a family owned and operated business, because it shows the amount of care & detail they put into their craft. Below are some of the pictures of my baby in them. She absolutely adores Disney and we love dressing her up, so this spot is our go-to!

I've never been here before and I called about crowns, they just hung up on me…read more I walked twice and they ended my calls. Very rude.

temporary every year. I find them very heavy on women's costumes and kids. For men it is really…read morevampires, cowboys, and clowns, with some priests/monks. Prices have gone up, and I do appreciate that they allow returns before Halloween. Lots of masks and wigs, as well as accessories.

Love this store. Been coming here for years. They have a large selection and the closer to…read moreHalloween you get more stuff shows up. Always get a good laugh in at some items as well. Amazing masks, costumes for all ages including your fur children. Walk down every aisle, it's worth the steps.

This was our third time hiring Character Masters, and they absolutely delivered once again. We had…read morethe Grinch and Cindy Lou Who, and both performers were amazing. The Grinch performer completely stole the show -- he never broke character and had everyone laughing nonstop. At one point during the party, we had a small technical issue with the music and the Grinch yelled, "This DJ sucks!" It was perfectly timed and had the entire party cracking up. People are still talking about it! Character Masters continues to exceed our expectations every single time. Professional, entertaining, and unforgettable. We can't wait to book them again for our next party!

They communicated well the day of. They were delayed by ten minutes but they texted me and made up…read morethe time. Their performance was so good and the kids thought they were the real ones from the movie. It was so cute. I definitely recommend them.

Hippie long haired male manager, was super rude and decided to profile me while shopping with my…read morefamily, I ended up schooling him on basic management etiquette. Hope this man reassesses the way he speaks to customers. Never going back

Great selection, good prices and just fun to look around. Totally be back before Halloween and…read morewould recommend to friends