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    Spex

    4.5 (2 reviews)
    Closed 9:00 am - 12:00 pm
    Updated 2 months ago

    Services - Spex

    Eyewear fitting

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    5 months ago

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    Diane H.

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    11 months ago

    This is an extremely well run office with a knowledgeable and caring staff. I highly recommend this office!

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    Ask the Community - Spex

    Colonial Eye Care - Messed up bill

    Colonial Eye Care

    4.1(23 reviews)
    15.5 mi
    $$$

    I always have a wonderful experience. Everyone there treats you like family. The staff is very…read moreprofessional and courteous and the environment is always clean. There is a play area separated from the main lobby if you have small children who are impatient. They can read or play without becoming too loud. V. Smith

    (please read updated comments at the end of this review)…read more Friendly staff, plus a kind and respectful healthcare provider. Unfortunately, that's not where the saga ends. Their billing practices are flawed. In April of 2025 I tried this practice for an eye exam. They told me I had insurance coverage, which was a pleasant surprise. They collected my $90, and I was on my way. Months later I got a bill for an additional $210 (a violation of the No Surprises Act). I called the office, and the woman I spoke to told me the bill didn't look right, looked really messed up, and she would do some further research and get back to me promptly. I was very happy with how she handled the call, but I never heard back. I've since called on three separate occasions. On one of the occasions, I was told the practice outsources all their billing and they couldn't help me if they wanted to. I asked for a reasonable timeframe to hear back, and the woman told me 48 hours. That was grossly inaccurate. I'd call a fifth time, but this practice has clearly demonstrated that won't be effective. My time is valuable, and 19 weeks after my initial appointment this mess still hasn't been resolved. Perhaps someone will get back to me after reading this review. UPDATE: promptly after I posted this review, Caitlin from the practice called. She was polite, forthright, and literally used the phrase "We take ownership" for the mistakes that happened. Bottom line: these people are human, they made mistakes, and though they took too long to rectify the problem they ultimately made it right. I'll likely be going back to give the practice another try. Genuine, caring in healthcare, and taking responsibility - I have to respect that.

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    Colonial Eye Care - Dr. Guth our Residency Trained Pediatric Specialist.

    Dr. Guth our Residency Trained Pediatric Specialist.

    Colonial Eye Care
    Colonial Eye Care

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    Spex - opticians - Updated May 2026

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