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Eastern Eye Associates Optometrists

2.2 (10 reviews)
Closed • Closed

By appointment only

Services - Eastern Eye Associates Optometrists

Eye exams

Eye testing and diagnosis

Eyewear fitting

2 More Services

Laser vision correction

Retinal imaging

Eastern Eye Associates Optometrists Photos

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Colonial Eye Care - Messed up bill

Colonial Eye Care

4.2(24 reviews)
12.8 mi
•$$$

Love! My son has been seen by several doctors at the practice and all have been absolutely…read moreincredible. Always explaining things to him in terms he understands and answering any questions he may have. When another son (not a current patient) had an eye emergency, they got him in within 15 minutes of my calling, telling me not to worry about giving information over the phone as they could pull it from my other son. Once again the doctor we saw was incredible and ensured my son's vision was not in jeopardy. Recently I went for my own vision -- affected by a dysautonomic disorder and while many other eye doctors have dismissed me over the years, Dr. Pierce knew exactly what I was dealing with, still made sure it wasn't just my eyes and is working with me to to ensure I find a solution for my uncommon situation. Frankly surprised by the negative comments, however most seem to have the same complaint, billing issues, which frankly seem like issues with people not understanding the own coverage or what is and is not in network. I paid $90 for myself and my son at that joint appointment. That's $45 each. I also had every exam in the book as we were trying to ensure it was not a retinal issue or worse. When I've needed anything the women at the front have gone above and beyond. I needed my son's prescription sent to me to order his glasses as I prefer a style provided by an online provider, and since they were on the phone with other patients, I received a text message asking how they could help -- I had the script emailed to me in less than 5 minutes. Couldn't recommend Colonial Eye Care enough!

(please read updated comments at the end of this review)…read more Friendly staff, plus a kind and respectful healthcare provider. Unfortunately, that's not where the saga ends. Their billing practices are flawed. In April of 2025 I tried this practice for an eye exam. They told me I had insurance coverage, which was a pleasant surprise. They collected my $90, and I was on my way. Months later I got a bill for an additional $210 (a violation of the No Surprises Act). I called the office, and the woman I spoke to told me the bill didn't look right, looked really messed up, and she would do some further research and get back to me promptly. I was very happy with how she handled the call, but I never heard back. I've since called on three separate occasions. On one of the occasions, I was told the practice outsources all their billing and they couldn't help me if they wanted to. I asked for a reasonable timeframe to hear back, and the woman told me 48 hours. That was grossly inaccurate. I'd call a fifth time, but this practice has clearly demonstrated that won't be effective. My time is valuable, and 19 weeks after my initial appointment this mess still hasn't been resolved. Perhaps someone will get back to me after reading this review. UPDATE: promptly after I posted this review, Caitlin from the practice called. She was polite, forthright, and literally used the phrase "We take ownership" for the mistakes that happened. Bottom line: these people are human, they made mistakes, and though they took too long to rectify the problem they ultimately made it right. I'll likely be going back to give the practice another try. Genuine, caring in healthcare, and taking responsibility - I have to respect that.

Photos
Colonial Eye Care - Dr. Guth our Residency Trained Pediatric Specialist.

Dr. Guth our Residency Trained Pediatric Specialist.

Colonial Eye Care
Colonial Eye Care

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Eastern Eye Associates Optometrists - optometrists - Updated May 2026

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