Bought a love item there. The packaging was completely diffrent to the item that was in the box. I called customer service requesting to exchange the item for something closer to what I was looking for, I didnt even want my money back. Customer service responded by hanging up on me and ignoring my calls. I would advise others being careful purchasing any love items from them. read more

The employees were rude and following and staring at us the whole time we were in there so not recommend always the same every time I go in there its uncomfortable. read more

this spencer's is very cool good location. come with my kids and the workers always attentive and helpful and friendly. the store itself is pretty silly i gues it's what the teens are into these days. i find so many things i'd like to purchase the store has wide variety and shelves are packed read more

Very impressed with tonight's visit. I have been here before and like others (reviewing this place) I wasn't happy with how employees represented themselves/the company. Today I walked in and Christine immediately greeted us. Throughout our time in the store she checked on us and walked around. At some point there was a crowd of diversity- from different races to different ages. And I believe there were only two employees working but one just fixing the products. So I assume she does have to walk around and make sure there isn't customers with bad intentions inside. So I didn't take her doing her job personal. She rang us up and made conversation following my question. Christine had amazing customer service. I heard her interacting with customers, giving the younger crowd advice and checking in on everyone that was in the store. Glad to know that Spencer's is (hopefully) improving. read more

Handcuff hair bows? I'm there! Spencer's is great for a gag gift for a friend's birthday, a crazy belt buckle for someone you know or a blow up wife for a lonely young man. They have the craziest stuff for pretty good prices. I come here first when any of my dad's ancient friends have a birthday. read more

The store was clean and busy. I filled out a survey on the company website but it didn't have a space to recognize an employee. So shout out to Justice. He greeted me, let me know about store promotions and made friendly conversation. I appreciate great customer service, especially when it's busy. read more

The little 16 year old boy with the hat needs to learn some manners and not give the customers attitude. If I need help with something don't "ugh" don't roll your eyes and don't give me attitude. If you hate your job then quit don't take it out on customers who are being patient and polite and just want to shop. If you need help avoid the little guy in the hat and ask one of the other nicer workers there that seem happy to help you instead of giving you attitude. read more

Was in on a very un busy Monday, had an unfortunate encounter with an employee. I was going to buy lava lamps (plural) for a lamp hoarder who owns hundreds. So, I attempted to take a full pic of the lava lamp display, with the sale signage (to text him) when I was stopped by salesgirl, who said "Excuse me, you can't take picture in the store." I said "Really?" (riddled with disbelief and sarcasm) and she replied "It's a trademark mall policy." Well miss clerk, no idea what a trademark mall policy is, but it cost you somewhere under $100. From what I could see, lava lamps are among the pricier items in your store, so suit yourself. Don't tell your customers what they can't do, tell them what they CAN do. read more

Love this place they have everything from seasonal, joke , novelty bridal shower gift lots more, I've been going to Spencer's since I was a teenager. Now my daughter loves this place!! read more

Whoopie Cushions, Beer Pong, Incense Holders, Bar Stool's, Flask's, Vibe's, Jewelery & much, much more! I love this store so much. I always find a good gift for a friend, myself or even my Godmother, LoL! The staff always greets me when i come in and they always ask if they can help me find anything specific, and of course they always let me know about all the sales. Recently I went last night and the young lady (I believe her name was Tara) was so helpful. She everything about the specific product we asked about and even had suggestions of other great items! If you have never been there you have to go in at least once just for the fun of it! read more

Would give zero stars if I could. I was in this store last night. A group of older teenagers came in, and one of them asked about a specific style of naval piercing jewelry. The sales person said, "Oh, that's for people with super model type bodies". It was horrifying. Just direct the customer toward the item they are asking about! What gave this man, who was rather portly himself, the right to say something like that?! This guy was totally rude to a CUSTOMER. This kid looked totally normal and fit to me, but what if they weren't? Who cares?? They can wear whatever style jewelry that they want! I felt so bad for them. There goes a potential sale, out the door. Not to mention my lost business, because I put down everything in my arms and left. There's no way that I will ever spend a dime in that store again. I will also make sure to share this story with others. Train your staff to not be a**holes. read more

I love Spencer's, it's one of my favorite stores, but experience at this location is absolutely horrible. Multiple times I've gone in and been looking at something and a woman (didn't get her name, but she has blondish orangish hair - in a pony tail - seems middle aged) tells us to leave. Experience one I was looking at a shirt to check sizing and how the shirt actually looked, she took the shirt from me and told me if I wasn't buying anything I had to leave. My second experience, my friends and I were looking around and talking (yes slightly loud, but we were still looking at things to buy) and she yelled across the store "if you're just hanging out and not buying anything you have to get out". Every time Spencer's has lost my business and my happiness with the store. read more

I am WAY too old for this store - but that doesn't mean you are! :) A wonderful crapola store, full of loud music, wacky t-shirts, collectibles, naughty merchandise, piercing paraphernalia and did I mention loud music? The t-shirts are the most entertaining part for me. I would steer clear if Hot Topic is too much for you. But it is a fun place to pop into and kill time to admire all the wacky stuff people spend their money on. Also for being geared towards teenagers, those prices are no joke. $22 for a t-shirt, seriously? read more

SPENCER GIFTS, Journey's and Hot Topic used to run neck and neck with regards to finding cool, off the wall stuff. Some may still say that it is close...however I would say that SPENCER GIFTS is coming out on top these days. T-shirts, books, mature goods and erotic merchandise...yes, this place is really cool. Even if you are not looking to make a purchase it can be a cool spot to "kill time" at the mall. This particulate location in Sun Valley Mall is a typical SPENCER'S experience; that alone is good for a solid 3 or 4 stars on Yelp. SPENCER GIFTS is a cool spot that you should check out. read more

To each their own that go into this store. Seems that people either hate it or love it, and I am on team LOVE !! This store is perfect if you are looking for silly gifts, playboy merchandise, fun stuff to spice up your sex life, bachelorette party items, body jewelry and more. The only downfall I have with this store is how jam packed it is. It's really hard to maneuver around the store if there are a ton of people there. However if there are a ton of people in there, they must be doing something right as a business ! read more

The employees avoided me the entire time. They looked away, walked away, it was quite funny. I ended up leaving after I browsed around, not a peep from anybody working there. Nothing special, I'd avoid this store like the employees avoided me. read more

Spencers Gifts has been number one for jokes and gags in my book for as long as I can remember(It was always the store that mom tried to avoid on outings to the mall). I love it here, this place is exactly how I would imagine my twisted mind would look like if I set up shop. I would spend my entire paycheck here if my wife would let me, but sadly I'm limited to sales and promotions. It's ok though, even the sales and clearance areas are pretty awesome, I can still find funny shirts, sexy gifts, and a menagerie of pranks at a decent price. Come here at your own discretion, not for the easily offended or faint of heart, lol. read more

Spencer Gifts - Time for a drink - Gift Shops Near Me - Concord, California

Service was not very good, I walked into this store and bought a few posters and new wallet by the time I walked up to the cash register I waited an additional 2-3 minutes until a female employee saw me and asked if I was ready and I said yes. I ran my card twice then their scanner was taking an additional 2 minutes to authorize my card. The girl asked if I wanted a bag and I'm just like uhhyes please obviously because I'm at a mall and need to carry my stuff! It was just ridiculous because these two employees a guy and a girl both were talking about their personal lives and don't say hi or pay attention to any of their customers in store. Just terrible customer service overall I was at register 2 Cashier # 3202938 Store #02067 Trans1069 read more

My son & I was running late, they close 9pm we were at the opposite end of the mall! I called the guy he waited extra 7-8 minutes to sell us black light! Made my son's night. Thx.. you the man. read more

Spencer Gifts - Gift Shops Near Me - Concord, California

I bought some ear tunnels there that completely trashed my ears. Upon receiving them the woman at the counter yold me not to use tea tree oil and to enjoy my new plugs. Tea tree oil is safe to use and she had very small tunnels which kind of made me think she may have not known what she was talking about. I wore the jewlery for a few days and one day my ears were getting SUPER irritated almost as if they were burning. They began oozing puss and had an open sore type of feel and look to them. It has been over two weeks since this incident and my ears are still not the same and I'm worried if I can even get them back to normal now. Iv put some oil on them and have been letting them rest and they've gone down in puffiness quite a bit. When I wear my other plugs there is no irritation which I was I am 100 percent certain it was from these tunnels because my stretched ears have been healed for years and have never had this issue before trying Spencer's jewelry. I am confident I can bring them back to normal but upset that I have to downsize and wasted 17 dollars on some shitty advice and some jewlery that burned the fuck out of my ears. Cant believe this shit read more

Went in with the bf. No greeting, whatever. I was looking at ear jewelry and this broad right next to me would look at me but never said a word or asked if I wanted to see anything. Asked her to open the case, she sounded exasperated while asking some guy to open it. He comes over and seems annoyed that I took one single minute to compare plugs. The bf was looking at belts right by the first lady and asked how much belts are. She didn't respond to him. Nice work ethic. Go up to pay, broad number two actually acknowledges me but immediately asked the guy to let her go at 8 instead of 8:30. He said no. She kept asking and he kept saying no. She was distracted so my credit card swipe timed out after I already put my wallet away. I was ignored for the rest of the transaction. I had to go back in search of some all black plugs in a 9/16. Shittiest selection ever, mostly acrylic garbage. No greeting this time either, by the way. Three employees and a security guard are standing in the middle of the store talking shit about their manager. All of them look at us multiple times and no one says anything. I'm thoroughly looking at these jewelry cases clearly needing assistance but they would rather say rude things about their superior. Never going back, yay! read more

I walked in and the employees just ignored me. Later on, what looked to be the manager (lady with glasses) nervously greeted me very awkwardly. She looked at me like a criminal or something, then walked away. I dismissed this the first time, but this happened every time I visited, over several months. I felt racially profiled as a Latina girl, the way they came off was really off putting. They acted so weird and something just seemed off. I would not recommend this place, especially to racially diverse people and would not visit here ever again. read more

Love the store but Daniel came to me at 10:59:59 on the dot and says we are now CLOSED. I know you are working long hours at X-mas but come on bro be happy you have a job. I am sure the boss does not want you pushing people out the door when they are actually looking to buy stuff. I understand 11:05 - 11:10 but not 11pm to the second. And it was very firm "WE ARE NOW CLOSED"..... But again love the store, great t-shirts and gag gifts. Would be a 5 star if not for Daniel. I went back the next day and Crystal was a sweetheart. She was very helpful. read more

Great store for gag gifts,every time I've been in the employees are all helpful and friendly and the store is always neat and tidy. Good job Spencers. read more

Every time I go to the mall, I always pass by this store but I never go into it. Today, I went in with my friend (he likes the store). I went in with him to see what the store was like and I lost my interest very fast. I started to fall asleep and got really bored, probably because the store was soo dark. They sell weird and very inappropriate products at the back of the store. *WARNING* This place is not for young kids. No greetings from any of the employees. Never going ever again. read more