This place really hasn't been working out for me because of the racist administration. The security guards and the manager were acting illegally.
Here's the story. Around 8 months ago on December, I sold a customer an item which was in good condition. Come 8 months later to now, he came back August 10, 2014 to complain. The customer wanted his money back, and I asked the customer to return the product to me so he could be compensated. He showed me the item, and I checked it for problems. There were no issues with the electronic. Instead, he physically damaged the item, and I still asked him again about his complaint. There were no functionality issues, but he still wanted his money back. Nothing warranted a return, and the warranty I provided him only lasted for a month. So, I couldn't really do much for him. So, I told him that there was nothing I could do. But something bad happened immediately after.
Next, I called 911 for the police to handle this issue because he was interrupting my business by bad-mouthing about how I handled his situation. This was wrong because I did what I could politely for him, and I couldn't do much for his case. So, I waited for the police for about four hours. A security guard of the market arrived, I told him the story but he didn't want to listen. Surprisingly, the guard ordered that I give back his money of which he paid 8 months ago. There is no rational reason that I should return his money back, which is why I concluded that the guard was favoring the customer's side. I am not trying to be discriminatory, but one can only hypothesize the reasons for this security guard's unjust behavior. Both the guard and the customer were communicating with a language other than English, and I can barely speak English too. It was as if I was actually being intimidated by both the customer and the official.
So, the guard commanded me to return the customer's money which is generally illegal. I didn't want to abide to the security man, so he had to call in his manager. The manager came and I also told him the story. Like I told both the customer and the manager, I just could not provide him the compensation that he wanted. It has been 8 months since his purchase while his warranty expired, and the product we brought in saw that it was functioning as intended. There were even witnesses that saw the electronic working well. STILL, even the manager did not want to help my situation.
This was just the beginning of the manager's wrongdoings. He even let the security guard go up to the nearby stand and purposely broke several items that did not even belong to his. He did this to try to scare me, and I asked him why he did this. He said and I quote, "So what? You don't care!" I was scared for my life. He was threatening me with physical threats. He broke more than $20 of the neighbor's goods, and he only paid back the tradesman a little bit for the damages. He then told the tradesman nearby to shut it.
So, the guard, customer, and manager all wanted me to give back the customer's money. They couldn't take it anymore, so they surrounded me and ordered me to give back his money. Still, I held my ground and denied his request. Then, I called 911 and waited for the police. The security guy said that the police were never going to come. Also, the customer was still spreading rumors all over the market with lies. This was just plain wrong. The security guard was supposed to do what's right, but he was supporting the customer's side like he was his brother.
A lot of time has passed, and nothing positive was heading towards my way. I couldn't take it anymore, so I just gave the customer a product that was $50 more valuable AND he ordered me to give him $10 cash. This was the most ridiculous thing that I ever had to do for a customer. I had lost money and been violated of my respect. Basically, the administration and customer has hustled me illegally, and actually stole from me. They left after I gave him what they wanted, and because of the customer's rumors my business for the rest of that day was ruined for me. It wasn't my fault, I handled the situation professionally, but was conned by the administration. I need to be compensated for this act of thievery.
What the admin did was wrong because they were heavily in favor of the customer. The administration is supposed to look at both sides without bias, and to act accordingly and professionally based on facts. They acted against the correct information, and I feel violated because they did the wrong thing. I hope the administration learns from my story, and I hope to be compensated soon! read more