Their service, knowledge and pricing exceeded expectations. It's an auto repair shop you can trust.read more

Drove 4 hours to watch some grandkids and everything was fine until it wasn't. Started hearing a…read morehuge roar from the engine even when the motor was off. At my SIL's recommendation, I submitted a request to see when Highway 78 Auto could look at it. Took it in this morning and the tech looked at it immediately and pretty much had a good idea what it was. Danielle was super sweet and offered to take me to my daughter's home. A few hours later and Danielle called and said it was ready! Wow! It's hard to find great service like this anymore. Now I know why SIL only trusts this shop to work on his vehicles. Thanks so much for restoring my faith that good, old-fashioned service at a fair price still exists!

5/09/25: Family owned shop. Moe and his cousin Beau were very friendly, knowledgeable, and…read moreprofessional. The shop was very clean and they have very fair prices. I had the brake pads replaced on my wife's SUV at a great price. They also have great oil change/inspection combo deals. They are very trustworthy, will advise of recommended services, but no pushy sales. They have a nice waiting area. The shop is easily accessible from SH 78. I recommend this shop.

Tires & Oil changes is not all that is available, they offer plenty of auto repair services as…read morewell. I have had rotors & brakes replaced. Recently had new struts too! They are very honest and will either provide the parts & labor, or just the labor if you bring your own parts... Was able to get some work done here for a fraction of what other shops were trying to charge!

Absolutely the BEST in North Texas! Responds quickly, Professional communication and Great Service…read more Makes you feel valued, acknowledges right upon arrival. Always puts me at ease and explains what needs to be done. Staff is friendly the atmosphere relaxed. For the service provided it's reasonable affordable. I can't stress enough the staff is amazing.

Amazing find for a local business that exceeded my expectations from the minute of arrival to…read morechecking out. The quality service from the wonderful technician who explained everything that needed to be done and recommendations for the next. My customer experience visit was top notch!! So nice to find a place that I can recommend with confidence and I'll definitely be back again.

I've brought three different vehicles to Integrity 1st over the years, and they've consistently…read moretaken great care of me. The front staff is always friendly, and they tend to get work done pretty quickly, which I really appreciate. Most recently, I brought in my Kia EV9 and my VW Atlas for alignments. The EV9 was handled smoothly, although I did have to call to check whether it was ready. Not a big deal, just something to note. The Atlas visit is what really reminded me why I trust this shop. During their inspection, they noticed the oil filter and drain plug were leaking from an oil change I had done at Take 5 only two hours earlier. I'm extremely thankful they caught it. If I hadn't brought it in the same day, I could have ended up with a major engine problem. The only other minor issue I've ever had was a couple of years ago when my Pacifica's strut replacement was delayed, probably because of parts availability. Otherwise, every experience has been solid. Overall, Integrity 1st has earned my trust with their honesty, attention to detail, and friendly service. I'll keep bringing my vehicles here.

I am writing to formally express my dissatisfaction with the service I received at Integrity 1st…read moreAutomotive in Murphy, Texas regarding repairs to my Honda Ridgeline. I initially visited Discount Tire to have my tires rotated as part of my 5,000-mile maintenance. During the service, Discount Tire broke a lug nut/stud and advised me to take my vehicle to Integrity 1st Automotive to have it repaired. When I brought my vehicle to Integrity 1st, I was informed that there were several additional maintenance items that needed attention. Some of these items I was already aware of and planned to have addressed by my regular mechanic when he returned from out of town in mid-August. However, I was told by Integrity 1st that my vehicle had a very serious oil leak that could not wait and needed to be repaired immediately. Based on their recommendation and the urgency they communicated to me, I authorized them to repair the oil leak and paid the amount charged for that service. I specifically understood that the oil leak had been repaired. After my regular mechanic returned, I took my vehicle to him to have the rack and pinion repaired. Because he does not perform front-end alignments, he recommended that I take the vehicle elsewhere for the alignment. I then returned to Integrity 1st Automotive for the alignment and was quoted $120, which I authorized. At that time, I was extremely surprised when I was again told that my vehicle had a very bad oil leak. I immediately questioned how this was possible since Integrity 1st had previously told me that the oil leak was serious, needed immediate attention, and had been repaired. I was then told that the previous repair addressed a different or lower leak and that this additional leak had not been seen at the time. This explanation is very concerning to me. When I authorized the original repair, I did so because I was specifically told that I had a serious oil leak that could not wait. I was never advised that only one portion of the leak was being repaired or that another oil leak might still remain. Had that been explained to me, I would have made a different decision regarding the repair. My regular mechanic, who has serviced my vehicle for approximately 15 years and specializes in Honda and Acura vehicles, was already aware of a very slow oil leak. His professional opinion was that it did not require immediate repair and could be monitored until it became significant enough to address. This is very different from what I was told by Integrity 1st. My primary concern is simple: If I paid Integrity 1st Automotive to repair what I was told was a serious oil leak, why was I later told by the same shop that I still had a very bad oil leak? I would like a detailed explanation of exactly what oil leak was diagnosed during my first visit, what repair was performed, what parts and labor I was charged for, and why the current leak was not identified at that time. I would also like Integrity 1st Automotive to review the charges associated with the original oil leak repair and determine what refund or corrective action is appropriate. I trusted the professional recommendation I was given and authorized the repair based on the urgency communicated to me. Unfortunately, this experience has caused me to question whether the repair I paid for was necessary, complete, and properly explained. I hope Integrity 1st Automotive will take this complaint seriously and make a reasonable effort to resolve this matter.

Worked around our schedule and met my wife at her office. Repaired the 2 chips. Less than 10…read moreminutes. Great reviews. My insurance company recommended Safelite. Twice as expensive. Thanks Blue Star!

I gave them a chance to make it right but they ignored…read more I messaged them on a Sunday night. I had gotten a chip on a rental that was due back the next afternoon. I explained to them that I need to fix the chip so I don't have to go through a claim process with my credit card, because who wants to really go through claim processes? Nobody. He said no problem we can get this fixed for you in the morning before you return it. He came at 7am and sent me before and after photos. The "after photo" he texted me appeared as if there was no more visible chip so I figured mission accomplished. When I got in the car I was shocked. This was not fixed at all and actually looked worse than before because of the drilling he did. (Photos attached) So now I'm going through the claim process that I was trying to avoid and out hard earned dollars that they refused to refund.

-Tyler Vea Came in…read morefor an inspection and couldn't have had a smoother experience. From the moment I walked in, the staff was genuinely friendly and welcoming. The waiting area was comfortable and the whole process was easy and stress-free. You can tell this place actually lives up to its name. Will definitely be back for future service. Highly recommend!

Do not take your vehicle to this shop, they lack integrity. We took our BMW 430i here for a oil…read morehousing replacement and left with a damaged engine due to improper installation which was confirmed by BMW. We have attempted several times to obtain their insurance information but they keep giving us the run around stating they do not have it and need to obtain it from corporate. Needless to say, we will be seeking litigation.

5 star service! Was in and out quick, great quality and great people. Tint looks great!read more

It's been about a week or two since I had my new car tinted at Alta Mere. I purchased the highest…read morelevel package with the highest IR and UV rating. I have been running my air conditioner on the lowest setting which keeps my vehicle cool and comfortable even though it is very hot outside. I am very pleased with the results. Prior to this installation I had to run the air near high quite often to cool down the interior. Thanks so much for installing this tint on my car. Will be back with my next car purchase to get the same great service again.