I am NOT the type of person to go out of my way to leave negative reviews about companies, let alone on multiple platforms, but my experience with SpeedX has been so unbelievably frustrating that I feel obligated to warn other customers!
I ordered Halloween costumes from SHEIN on October 10, specifically to give myself PLENTY of time to receive everything before Halloween. It's now October 28, Halloween is THREE DAYS AWAY, and I STILL HAVE NOT RECEIVED MY PACKAGE!
SpeedX has supposedly attempted delivery THREE TIMES (October 22, 25, and 27), yet repeatedly marks my package as "undeliverable" due to a missing apartment number. Here's the ridiculous part: MY FULL ADDRESS AND APARTMENT NUMBER ARE CORRECT! Their own virtual assistant even confirmed the correct address!
I've been HOME for the past 10 DAYS, and NOT ONCE has a driver called, emailed, or attempted to contact me for directions. I've sent multiple emails, made numerous phone calls, and provided detailed instructions explaining exactly how to locate my apartment. Their automated phone system repeatedly disconnects my calls, and their virtual assistant couldn't even update my delivery instructions!
Instead of resolving the issue, they keep sending my package back to their processing facility. I don't drive, and the facility is too far away for me to retrieve it myself.
To make matters worse, SHEIN informed me that I may have to wait until NOVEMBER 3 to request a refund if my package still hasn't arrived. NOVEMBER 3?! HALLOWEEN WILL ALREADY BE OVER! What am I supposed to do with Halloween costumes AFTER Halloween?!
I ordered these items IN ADVANCE specifically to avoid this exact situation, only to end up dealing with an absolute delivery nightmare anyway!
The most upsetting part isn't even the delay anymore. It's the COMPLETE LACK OF COMMUNICATION, accountability, and meaningful assistance. I've done everything possible on my end, yet nobody seems capable of resolving a simple delivery issue.
I shouldn't have to spend DAYS chasing down a company, contacting customer service, and practically begging to receive something I've already paid for!
PLEASE, PLEASE, PLEASE, if you're ordering anything for a holiday, birthday, wedding, vacation, or important occasion, AVOID SPEEDX whenever possible! I genuinely would not want anyone else to experience this level of stress and disappointment.
This has completely ruined my confidence in their delivery service. I rarely write reviews like this, but customers deserve to know what they could potentially experience.
ZERO communication. ZERO accountability. REPEATED failed deliveries. NO meaningful resolution. STILL NO PACKAGE!
IF I COULD GIVE ZERO STARS, I ABSOLUTELY WOULD! read more