BEWARE I came for a oil change and never received one . Went to a mechanic today I didn't have a…read moredrop of oil in my car or even a new oil filter they are scammers

Came in for an oil change and was assisted by Miguel he did an outstanding job servicing my truck…read moreif I could give him more stars I would.

This was my first time here! I went in for an oil change and Darnell, the guy helping me, was super…read morenice. I got the basic and it was only $53 plus tax, which is pretty decent for a drive thru oil change. They're super accommodating and you can stay in your car the whole time. The shop appears to be clean and organized. I didn't even have to wait at all for my car to be serviced, and they topped off my antifreeze, windshield wiper fluid, and power steering fluid. Will definitely come back again sometime!

I've never had an issue here with friendly service each visit. It's never been crowded where I've…read morehad to wait long

These people tried to Sell me a Battery and then when my oil change was done my battery was dead…read morefor some reason and I couldn't leave the shop they got mad and never gave me a jump start my Service today was horrible because I refused to buy a battery for my 2024 car.

Been getting oil changes there for years. Yesterday was told my battery needed immediate…read morereplacement. Told would be $250. Took my car to my mechanic today....the battery is in great shape. Won't be back at Jiffy Lube

Honesty goes a long way!!! Thank you Zig and Guy for your awesome customer service and honest…read morerecommendations.

Now, this is what I'm talking about! The place I went to get an oil change was super busy. Came…read morehere and wow the manager I assume came. Does this ever happen? Super professional Greeted me very kindly and explained how his garage works. And his staff is on top of things! He explained how my mom's car worked and if it needed anything else. This was amazing! They were attentive and completely checked her car out thoroughly. Even tire pressure, who knew? This is a hidden gem! They even showed me how my mom's cat didn't need much antifreeze and since I had one they pored it on also. This is what I am talking about! Early in the morning and I'm out in 10 minutes? I am not only amazed but highly recommend this spot to anyone needing an oil change! I am a highly satisfied customer and the best review I can give is a 5 star. And you all know I never give that!

I went to the place in Alsip, in 122nd and Pulaski. the employee that took care of me refused to…read moretake my Groupon, even though I asked him to type in the code manually like most Valvoline places if they can not scan the code. I pleaded with him and he still refused, very unprofessional!! He open my glove comportment to get to a filter, he was having a hard time getting to it, so the F bomb was said many times. After everything I had in the glove department fell out, I told him I would put it back in. But he insisted to put all my stuff in. As I left, I saw half my stuff all over the floor under the glove compartment. Beware!! Terrible service!!

Unsafe, dishonest, and negligent service -- avoid this location…read more I had one of the most disturbing customer service experiences I have ever had at Pep Boys Western Avenue, and it centers on one employee: Johnny W. My car was towed to this location because a tire purchased from Pep Boys in September 2024 developed a sidewall bubble, a known safety defect that can cause sudden blowouts. Johnny W acknowledged the tire needed replacement but gave me constantly changing timelines -- first Wednesday, then Friday, then Monday -- without providing any tracking, order number, or real explanation. When I asked for basic order or shipment information, Johnny repeatedly refused to investigate. He told me this was not his normal store and he could not see my warranty in the system. I offered to provide my Pep Boys invoice and warranty by email, and he stated he did not want to "try to figure out the email password" to access it. In other words, he refused to verify a valid Pep Boys warranty even when I had the documentation. I also asked about a store-to-store transfer, since I confirmed the exact tire was available at other Pep Boys locations. Johnny explicitly refused, stating he was not willing to arrange pickup because the tire was "11 miles away." Instead, he chose to order from the warehouse -- the slowest possible method -- leaving me without my vehicle in freezing weather. A manager at another Pep Boys location (Mike at Brickyard Mall) later confirmed that store-to-store transfers are routine and usually take only a few hours, and he personally arranged the transfer that Johnny would not. Johnny was dismissive and uncooperative on the phone and even disconnected my call when I asked for an update. When I later arrived in person with my sister and brother-in-law, his demeanor changed completely -- suddenly my car was ready and the tire had been installed, information he had not previously shared. Johnny also failed to address my seized metal valve caps that prevent adding air to my tires, despite agreeing earlier that this would be inspected. This experience was unsafe, deceptive, and deeply unprofessional. Do not use this location.

Will Rip You Off, Untrustworthy,…read more 2 things first, I don't really write reviews, whether good or bad service. Second, I had a second car during this time. In 2021, I took a recently used car to them for an inspection. They inspected the car and said I needed to replace the Control Arm, Stabilizer Bar Control Link, the sway bar link, and control arm. I leave and the car seems fine. As before, I have a second car, so I drive one for 1-3 months and switch out cars. In 2023, I hear noises coming from the side of the car that should have been replaced in 2021. I take it back to them and tell them of the issue, they say its a strut issue, so I have them replace the struts. When I left I the noise was worse. I like an idiot, believed them and the car was safe to drive. Now in 2025 I get a noise from the tire on the other side and decided to take it to a new mechanic. I asked the new mechanic to find the new noise, and let me know what the noise I was hearing on the parts that should have been replaced in 2021. When they look at it and show me. Pep Boys put on a used fiberglass control arm, when the other side was metal. It looked like they didn't replace the sway bar link and bushings. What they did was take the old ones I had and use them to attach the fiberglass control arm. The reason I believe this is that there is no way I could have destroyed the sway bar link and bushings in 4 years, as these were destroyed. Long story short I had to replace the control arm with a metal one, I got new sway bar links and bushings. Please don't trust these people with your car if you value your car. They may charge you for new parts and use used ones. They let me leave their shop knowing my care wasn't fixed correctly. Go somewhere else.

I purchased a coupon from Groupon for the Valvoline on 60th and Pulaski for an oil change. I was…read morethe first customer 01/22/2022 8 a.m.When the guy lifted the door and I told him I have a coupon he says the system is down but then says I have to wait on the manager to come (whenever that is) and he would not service my car the franchises are a mess these companies dont want to take their own coupons this is unacceptable

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Chicago.

We have been coming to this location since it was previously a Mobil franchise. The main reason we…read morekept returning was because the person in charge was always kind, attentive, and pleasant. When my daughter bought her new car, she naturally started coming here as well because of that same positive experience. A couple of years ago, the location became a Strickland Brothers franchise, but the same manager was still there, and that's what mattered to us. The service and professionalism we valued remained consistent. Yesterday, all of that changed. The usual manager was not there, and instead the person who claimed to be in charge was rude, condescending, and disrespectful. I won't get into the details of our exchange, but the young man's tone was confrontational and completely unprofessional. It actually hurts me to write this review because I value the places I frequent and I am a loyal customer. This was my "for sure" place -- the place where I knew I would get results, great service, and leave satisfied. Unfortunately, that trust is now gone, and I will be looking for a new place to service my car. It's disappointing that a place we trusted for years could lose a loyal customer because of one unprofessional employee. It matters

2020 Jeep Gladiator. Stripped and over tightened drain plug. 4000 mi later I changed the oil again…read moremyself. Had to use bolt extractor and a heat gun with a 24" breaker bar to remove drain plug. The oil filter (cartridge type) was twisted and partially collapsed. It was the cheapest Chinese filter. An actual Jeep/Mopar filter is only $6.99. I'm not sure the oil was even changed looking at that drain plug. Never going back there.