Unsafe, dishonest, and negligent service -- avoid this location I had one of the most disturbing customer service experiences I have ever had at Pep Boys Western Avenue, and it centers on one employee: Johnny W. My car was towed to this location because a tire purchased from Pep Boys in September 2024 developed a sidewall bubble, a known safety defect that can cause sudden blowouts. Johnny W acknowledged the tire needed replacement but gave me constantly changing timelines -- first Wednesday, then Friday, then Monday -- without providing any tracking, order number, or real explanation. When I asked for basic order or shipment information, Johnny repeatedly refused to investigate. He told me this was not his normal store and he could not see my warranty in the system. I offered to provide my Pep Boys invoice and warranty by email, and he stated he did not want to "try to figure out the email password" to access it. In other words, he refused to verify a valid Pep Boys warranty even when I had the documentation. I also asked about a store-to-store transfer, since I confirmed the exact tire was available at other Pep Boys locations. Johnny explicitly refused, stating he was not willing to arrange pickup because the tire was "11 miles away." Instead, he chose to order from the warehouse -- the slowest possible method -- leaving me without my vehicle in freezing weather. A manager at another Pep Boys location (Mike at Brickyard Mall) later confirmed that store-to-store transfers are routine and usually take only a few hours, and he personally arranged the transfer that Johnny would not. Johnny was dismissive and uncooperative on the phone and even disconnected my call when I asked for an update. When I later arrived in person with my sister and brother-in-law, his demeanor changed completely -- suddenly my car was ready and the tire had been installed, information he had not previously shared. Johnny also failed to address my seized metal valve caps that prevent adding air to my tires, despite agreeing earlier that this would be inspected. This experience was unsafe, deceptive, and deeply unprofessional. Do not use this location. read more

Johnny provided great service for my inspection for Uber. He got me in and out. Thank you.

Will Rip You Off, Untrustworthy, 2 things first, I don't really write reviews, whether good or bad service. Second, I had a second car during this time. In 2021, I took a recently used car to them for an inspection. They inspected the car and said I needed to replace the Control Arm, Stabilizer Bar Control Link, the sway bar link, and control arm. I leave and the car seems fine. As before, I have a second car, so I drive one for 1-3 months and switch out cars. In 2023, I hear noises coming from the side of the car that should have been replaced in 2021. I take it back to them and tell them of the issue, they say its a strut issue, so I have them replace the struts. When I left I the noise was worse. I like an idiot, believed them and the car was safe to drive. Now in 2025 I get a noise from the tire on the other side and decided to take it to a new mechanic. I asked the new mechanic to find the new noise, and let me know what the noise I was hearing on the parts that should have been replaced in 2021. When they look at it and show me. Pep Boys put on a used fiberglass control arm, when the other side was metal. It looked like they didn't replace the sway bar link and bushings. What they did was take the old ones I had and use them to attach the fiberglass control arm. The reason I believe this is that there is no way I could have destroyed the sway bar link and bushings in 4 years, as these were destroyed. Long story short I had to replace the control arm with a metal one, I got new sway bar links and bushings. Please don't trust these people with your car if you value your car. They may charge you for new parts and use used ones. They let me leave their shop knowing my care wasn't fixed correctly. Go somewhere else. read more

I had an appointment this morning to get my Ac looked at. My service is under warranty so specifically called ahead of time to ask the process. No one answered so I left a message. When I got to the place no one was in the lobby. When I finally got to speak to someone I was told I had to come during the week. I work 7-5 so that will be impossible. I wish someone could have answered the phone or returned my call so I didn't waste an hour driving here and back. My Saturday morning wasted read more

Went in to get my uber inspection, Mateo helped me out. Was quick and easy, was in and out in less than 10 minutes. read more

Pep Boys - Auto Repair Near Me - Chicago, Illinois

We had an emergency situation with brakes on our car on route to Chicago. We called this Pep Boys and Heriberto gave us a quote and asked us to bring in the car. All the service agents were very friendly. A diagnosis was made to determine the problem and we decided to get it fix. They were very pro and informed us with updates of the repair. We left and could immediately feel the difference. The problem was solved. We were given warranties and the job cost less than expected. We will definitely come back to this location for repair. There was another patron in the store who was quite pleased with the service also. Thanks to the staff for taking care of us during holiday weekend. read more

This Pep Boys Franchise at 5959 S. Western Avenue damaged by break lines to create a work order and generate more money for the business. They have shady business practices. Admittedly, while I was waiting to have my coolant system inspected, I saw people walk into the store upset and complaining about the service they received. I figured, "I'm not here for those services, and maybe it's a misunderstanding." I conned myself into believing they were honest people. To hear my full story, click on the link. https://youtu.be/jYgy0FI-3w0?si=lKwy5y5TYTEuIl_f read more

Disatisfied with excessive billing for work performed on 2010 Jeep Commander. Required (3) visits for sensor display lights repair. Additional light can on after 1st visit & (1) windows stopped working. Pricing jumped from $388 to an additional $1,100.00. Just hope the work holds up? Still have to find a shop to repair the window. read more

They does pretty full maintenance check which I appreciate but 2 hours for oil change it's insane!

Purchased four brand new tires only for one to go flat since they are under warranty, I came into the location so they can check all tires Marco was very unprofessional and rude! The way he talked to customers was just down right nonchalant and rude. He told one guy he'll have to wait 3 hours then threw his thumbs up and yelled yes when the customer decided to leave...like seriously dude...extremely slow service... read more

Just go to another repair shop! The Pep boys in the hood is always subpar with horrible service! The employees don't care about their service at all! The one on 59th & western is the absolute worst one on existence! The girls at the front desk bring their attitudes and emotional problems to work with them. It's two of em and they are the absolute worst first impression clerks ever! And then the mechanics pick & choose who they will service. They are lazy and are messing up the owners business. I seen a lot of people walk out of there without getting any service at all. This is the worst place I've ever seen read more

Horrible service took 5 hours for tire change. Had a scheduled appointment at 1pm and didn't get out till 530. This s*** is ridiculous. I do not recommend this location at all. read more

After looking over the reviews no matter if it's resent or a few years ago, they still have horrible service and they over charge for the work. I needed a new tail light and due to their mistake, I ended up paying almost $400, if not a little over that amount. When I complained about it, no one from the company had the decency to reach out to me or try to even refund part of my money. I would NEVER RECOMMEND THIS ESTABLISHMENT! J. Miller read more

This place is the worst. I made an appointment for 12:00, when I arrived I was told it would be a couple of hours before they could service the car. Terrible service, don't go to Pep Boys if you want respectable and honest service. CBW read more

OK, I never write bad reviews, compliments when needed. I visited Pep boy on the last day of my vacation and the worst experience. Let me start off by saying I'm writing because I been on hold for 56 minutes and counting I will hang up when I'm done writing. I had a 10 am appointment. They did not have me in the system or the new guy didn't know how to pull it up. I'm assuming he was new because he ask the manager how to do it. I'm not gonna get into every detail but long story short I was there for 5 hours and paid almost 450.00 just to get a battery installed. I contacted the Corporate office and they were just as interested as you reading this. This is the type of service received now a day. I'm still on hold after a 1:10 minutes read more

My son came to this pep boys in Cicero Illinois all excited that he has purchased a car. He wanted to installed a new radio. The stores charges him a lot of money to it. One day I drove the car and all the lights started going crazy. Then all the lights in the dash board shot down. I am like Lord please let Me make It home sure enough I got home than I could not shot the lights off am like great. It was raining and cold. How am I going to turn off the lights? What I had to do was to unplug the battery so it wouldn't die on me. Next day I take it to the mechanic and they told me pep boys had I talked the radio cables in the wrong place all the el trivial wire system had burned down. That thank God the car did NOT BLOW up with me on it. The car stayed in the mechanic until a food electrician has to come and repair the damages pep boys had made! In the mean time before goin to the mechanic I stopped at auto zone and they told me PEP BOYS installed the wires in the wrong place the person who had help me to unplug the battery was a mechanic and said señora who ever I talked this radio put the wires and connected them in the fuse box. I was so mad that the car stayed in over a week to fix the pep boys mistakes. Plus not to think the $500.00 repair from the mechanic and part from auto zone. Please be warned do NOT take your car to pep boys in Cicero. A lumo driver showed me how his lumo blow up and I got so scared that could of been little old me. read more

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Red flag 1. This location has four registers however only one is being used causing long lines. While the workers sit on their ass. stupid. Red flag 2. When calling this location pepboys western (you get a messaging saying this user hasnt paid their phone bill) Id.love to make this review as shitty as the experience. Since then i have decided not to give pepboys 5959 s western no more of my attention. The experience has been so shitty that if even any of your 5959 s western crew is employed at any other pepboys locations, all customers relations will be terminated. PREGUNTA? WHY DO YOU Have chairs at your registers DONT YOU THINK standing when dealing with your clients show honesty? Comical! read more

Went in for 4 new tires, was quoted $600+. I asked her how much are the tires $119 each. Ask the lady I thought it was buy 3 get 1 free. It will take out at the end when you checkout. When I got done it was $600+. I told the male cashier I thought it was cheaper. He said there wheel alignment charge which I didn't ask for. He tried to called the lady person, wasn't able to. So he took the charge off. It still came out higher than the advertisie price of $357 plus tax. There was an tire service of $84. I thought the installation was free. I end of paying close to $500. read more

I would not go here for service. I came to get a routine oil change and was told I had an oil leak. I then had to go get my engine steam cleaned for $50, and come back and pay $40 for a UV leak test. They told me my oil pan was dented and that was why it was leaking. The still charged me for an oil change and then recommended I go somewhere else for the parts. I drove all the way to my hometown mechanic in Iowa, who told me there in fact wasn't a dent or single thing wrong with my oil pan, and that instead Pepboys had not sealed the oil valve/plug properly the previous oil change and that's why it was leaking. He said the plug was about to come apart which would've ruined my engine. He also went to do a new oil change and told me my oil was absolutely filthy, indicating that I had just paid for an oil change at Pepboys 3 weeks prior that was never actually done. Every time I call to get more information, the line is either disconnected or they tell me they're going to check the cameras to see what happened, which has yet to be done. I just drove all the way here as I was promised a refund by the manager, but that was another waste of my time because he said they can't refund me in the store and they'll have to submit it to claims (which I know will take weeks). I do not trust what they're doing with this business and will never return for any type of service. I advise you don't either. read more

Took my car In for a regularly scheduled oil change. The worker was nice but when I left my car check engine light came on. I called up to the shop and no response. I tried several times to get a hold of someone and even called the customer service line. They filed a claim and said someone would get back to me. No one ever did and I had to take my car to the dealership where it was diagnosed my oil valve needed to be replaced. I'm out of over $300 for the repairs and still no response from pep boys. read more

I had taken my 2004 Ford Freestar in for service work on 8/ 2 / 2022 , no the work performed was great as always , I've been here several times in the past , also the service manager JESS RAMOS , is very knowledgeable and helpful and friendly !!! read more

If you value your own time just don't bother with this spot. Had an appointment for 1pm I get there they tell me it'll be 30 minutes turned to 90+ minutes, even though I scheduled an APPOINTMENT 2 weeks in advance. The whole time I'm in there they are talking down to and arguing with customers. Not to mention the establishment is dirty the bathrooms are atrocious and the bugs on the floor look like they've been dead for 4 days at least. Customer service 0/10 read more

We made an appointment online 4 days in advance for an oil change and to buy 4 tires. We dropped off the car the night before, and called many times (and were put on hold for long periods) the scheduled day to see when it would be finished. After 4 phone calls that day they finally told us that the appointment had been cancelled, and they did not have the tires we ordered. They found other tires that would fit and kept the car an additional day to finish it. When my daughter picked up the car, the price was ~ $100 more than we were told on the phone. I called to get a price adjustment, was put on hold for a long time, and then never heard back from the multiple messages I left for the manager. read more

UNPROFESSIONAL... I called a young lady answered. I told her what i needed. Puts me on hold. Okay. A second person answered and said thanks for holding..after 6 min... So i told her you mean to tell me i was on hold for nothing and have to repeat car make model year ect!!??? Ok so i told her. She said the part was 2 dollars.. I confirmed a second time. Even asked for the part number. She said yes 2 dollars.. I was like ok ill stop in .. Came in part was 16dollars.. How dumb can she be.. I dont be disrespectful against women..but dam..for real!!!! How dumb can she be!!!!!!! 5/17/18 10:00am read more

Pep Boys - Better come in rather than call for a part..because the ladys that work there give wrong information!!!! - Auto Repair Near Me - Chicago, Illinois

They pick up and place you on hold. The first time (I've called 13times) I was on hold for 12mins. Each time i called i was placed on hold. I was told to call to make an appointment how can I when they constantly place you on hold. read more

All staff at this location need customer service training on phone etiquette. Today, I was put on hold 6 times in 2 hours and each time (different staff) I called staff would say hold please, not wait for a response, and then abruptly put me on hold. This is not the way placing customers on hold should work. Here is a link to train staff with: https://officeskills.org/putting-callers-on-hold.html Also, the staff at service desk need to get better at providing time estimates. I have had 2 repairs in the last 3 weeks and neither time did the timeline work as discussed. 1st time was told to come back next day by noon and it would be finished and that they would call me. No one ever called so I called and was told a time to come. I arrived an hour later than instructed but I don't think they even started the work until I arrived at 1pm to pick it up. Had to wait another hour after arriving. Second time, dropped off car at EOB day before and was told to call at 9a since they would look at it first thing in the morning. I called 6 times between 1050a and 1130a. Was abruptly put on hold (as described above) and gave up each time after 10 min, 10 min, 6 min, 4 min and 11 min and finally called regular customer service to avoid getting placed on hold abruptly without being allowed to speak. Again, like my first experience I don't feel like anyone had looked at it until I started inquiring. Was told it would be ready by this evening and that they would call me. I am not going to hold my breath for said call. I usually go to Parkview Automotive (further N. on Western Ave.) they always pick up and return calls and their time estimates are on point. I would like to encourage Pep Boys to examine their workflow to see where improvements can be made to increase their customer service potential/turnaround time estimates. read more

Really good professional service. Louis, the staff member at the desk, kept me updated on the progress of the vehicle and he matched the price on a replacement for tires that were out of stock in the store. He went above and beyond. I'm just taking off one star because the service took a few hours. They get really busy, so I would recommend servicing your vehicle when you don't have to be anywhere. I highly recommend and I'll be back in the future. read more

This is by far the worst place to replace tires. Big mistake to choose this shop. Showed up 10 mins before appointment, got everything ready to go. Was told it is going take about an hour, so I decided to wait. Ended up waiting 2 hours and 50mins. And the even worse part is staffs and managers act like nothing happens at all. And also my rims got disordered, noticed it when I was adjusting the tire pressure. I don't usually give out bad reviews, I believe this shop deserves every single bit of it. Stay away from this shop, or just pep boys in general. They don't value your time at all. Pep boys! Way to go. read more

This was the First time going to this place. Had a 8:00am appointment for a wheel alignment, and was done @ 9:45, and it was one person ahead. Overall they have fast service. read more

I had new back tires put on a year ago. A year later, front tires were needed. Went to the shop asking for the same brand of tires put on the back for the front. After about a week of driving through the cold and snow, my front tires were leaking multiple times, one time going from 34 PSI to 16 in a 24HR period. Upon looking, no new front tires were on, but the back looked fairy new ... go to the Crestwood Illinois shop (again), asking about the tires.They state that we asked for back tires only, and they did rotate tires (even though no indicator was on the paperwork and receipt that should be). Continued to belitte my husband who is a mechanic that they did their job correctly, even though he showed them the dry rot the front tires had, and stating that if they did their job right putting back tires on and rotating, the year old new tires on the back wouldn't have been STOLEN from us. after many blank stares and lies, we were finally told management would call. No one has yet to call. Do NOT trust these thieves. Their lack of care and professionalism could have led to a serious accident if we didn't notice the tires losing air before drivin, especially with our infant child in the car. read more

I had to come to this Pep Boys for a last minute emergency tire repair/replacement. I arrived literally one hour before closing and the staff couldn't have been more helpful. They literally had me in and out of the service bay within 30 minutes...and the service was excellent. They even gave me a lower price than I expected for the repair/replacement. All of this without an appointment. I'm a fan. read more

Terrible service here. Had my car brought over here and the said they would call. No one called after 24 hours of my car being there so I called and the female on the phone was so rude? I figured she was annoyed because of a bad day but she definitely was not using her customer service skills. I was told I'd be called "tomorrow" for an update with a mechanic. So the mechanic never called, and I called the day after the mechanic was supposed to call me. The mechanic did not work weekends. Another person then told me they can't fix it. So I took it elsewhere. Waste of time and lack of customer service skills. Never bringing my car here again. read more

I have been to this location in the past but never received such great customer service. From the moment I walked in I was greeted with a smile and the staff were very personable and friendly. (which was very surprising) The area manager was in the store while I was there so that may have had something to do with the outstanding service. I am pleased I also signed up for the rewards program and got $15 off my service! read more

Don't ever go to this place! We turned in our car for one small issue, and they returned it making a big loud noise and not working! It has been the worst possible service ever, they charged for things they didn't even do on our car. PLEASE STAY AWAY FROM PEP BOYS AT THIS LOCATION The manager is incompetent, and they mechanics that work they dont even know what they are doing. One of them actually offer me to take him to his own off the table shop to repair my car. read more

Horrible service... Rude and DIRTY AF inside the establishment. Made an appointment over the phone only to arrive at my scheduled time to find that my appointment was never made. My advice would be to keep driving and find the next service shop nearby... Never again, WASTE OF TIME read more

I got all 4 tires changed to new new good year tires at pep boys. Every week the pressure of a tire will go very low than usual. Sometimes flat. I got warranty for road assistant and the associate didn't give me any paper or tell me to go on a sight to further register for roadside assistant. Honestly, I regret not going to tire plus as I always did because I relocated and they are over 20 miles away. It's been total disappointment read more

I had an appointment at 11 to have a replacement headlight installed. I was called at 9 am and told I could come in whenever I was ready as they had received the light. I arrived shortly after 10, was told to have a seat and was then completely ignored for an hour and a half as I watched 2 to 4 people behind the service counter. Walked out, I will go to either a different location or avoid Pep Boys completely from now on. read more

Pepboys on 5959 S. Western Ave I'm a student and work as a server at the suburbs which means I take long commutes. As a result, I always trust the team at Pepboys to ensure my car is in optimal shape. In fact, over the last 3 years as a customer, the auto repair team here has truly delivered transparency and great customer care. For instance, two days ago I had an issue with my oil pan due to a previous oil change. I brought in my Honda around 9 am and Sam, the customer representative, acted valiantly and solved the problem while assuring me that my schedule would not be compromised due to this mishap. The team even took the time to take me to their garage and explain the problem; customer service does not get any better than this. Such exemplary attention to customers is seldom experienced in the automotive repair markets. Let's just say, I am a loyal customer. Thanks Guys read more

I enjoyed in this place my order was there in time and very fast thank you so much Everybody's friend me friend me friendly friendly

Horrible service went to this location on 2 separate occasions first time was told they were appointment only. So I went online and made an appointment only for them to tell me the online appointment setting wasn't up to date with their systems "next time call to make an appointment". Assuming I live near by but I don't. Maybe just this location but the customer service skills are missing. read more