I had dial-up service with their predecessors (netperson.net and TC3net) for many years. I always…read morepaid for a year in advance. When D&P took over, they wanted to bill monthly. I called and asked if I could pay yearly in advance. They agreed and I sent a check. Their representative even told me to ignore the monthly bills because their system was not set up for annual billing. In June, when the year was up, I wanted to renew, but they had raised their rates some time during the year. I cancelled the service, but they said I had to pay a balance because of the rate increase. I wrote a letter explaining all this, and that I had always paid in advance, that they had no right to run a balance on my account without my permission. I paid for a year and I should get a year of service. They did not respond to my letter. They just sent another bill (and added a $7.50 penalty). I imagine they will keep sending bills (and adding penalties) and then try to ruin my credit rating. I guess they figure they can try to bill for anything they want. Unless you are willing to spend money for a lawyer, there is not much a person can do. I won't deal with this company again.

been a customer for 37 years and have never had any complaints about the service or the promptness…read moreof fixing problems. I have a package deal with a land line, internet, cable tv, and a dvr. As for the cost, I've talked to friends out of this area and D & P is quite reasonable compared to other companies. Plus they have offices at locations that are close. The last experience I had was two days ago when I called the help line trying to figure out why my new smart tv couldn't get Netflix. After explaining my problem the tech person walked me through what needed to be done to make it work. My router was too far away from the tv and he explained how to move the modem and route and hard wire it to the tv. Problem solved. Thanks D & P

Please note that this review is for the Brainiac (Service Center) Tech Hub. While it supports…read moreBuckeye Cable services, I am strictly reviewing the customer service experience I had today and not the Buckeye Cable Company itself. I walked in around 5:30pm and there was no wait. The first customer service representative motioned me forward and there was a sign by his station indicating that he was in training and asked for patience. Donovan asked if I was there to pay a bill and I said yes. He took the relevant information and I pulled out a credit card. He immediately asked if I wanted to save on the $5 credit card charge... of course!! Donovan then showed me to the customer kiosk, located near the back of the building. He typed in all of the information necessary to pay a bill and the bill was paid in a minute or two max. I've paid bills via phone in the past and the process was far longer (waiting on hold) and more complicated- requiring account number, last four digits of social security number, and so on. I couldn't believe how easy this was in comparison! Donovan had only been on the job for three weeks and told me he had no prior customer service experience. Well, he's a natural and his upbeat attitude made me feel so much better about paying a bill that many locals (including myself) find ridiculously expensive. Awesome job, Donovan; thank you!!

UPDATE: Guardian…read moreAlarm reached out to me after I posted this review and agreed to work with me regarding my issue. I will give them credit that they did follow up and did offer some concessions. The issues I outlined below are accurate, but as compensation, they agreed to refund $113. This doesn't quite make me whole, but it is better than I expected. What the representative told me was that the manager should have offered to send out a tech to unlock my board and only charge me the $85 service fee for doing that. I still don't like the fact that the board was locked in the first place as that ties you to Guardian Alarm even if you paid for the system as I did. No matter what you weren't leaving their service without at least an $85 fee. They informed me that locking the board was for security. I believe if you are going to follow this practice that you should have some remote way of unlocking the board and just do it for customers who are choosing to leave. I still believe if a customer is choosing to leave and has fulfilled their contract and paid for their system they should be able to leave without any additional fees. As I wrote below I paid out $175 to change out the board, which was my only option at the time. By Guardian refunding me $113 I am only out about $62 above and beyond what I knew I would pay to change providers. While I wish that cost was $0 I can live with this and I give them credit for reaching out and initiating it. I was no longer a customer and they didn't need to do anything. It is not like I had any recourse. So I am updating my original review. ____________________________________________________ Be very careful before using these guys. I found their monthly monitoring service to be very expensive. I was no longer under contract with them so I tried to negotiate a lower rate. The only way they would lower my rate was by signing a new 3-year agreement. I decided to switch to another company for monitoring and that is when I ran into trouble. My new company discovered that Guardian Alarm had put a lockout on the mainboard so I could never switch to another company and then refused to give me the code to unlock the board! I was forced to pay an extra $175 to get a new board installed! They did this deliberately so I could not leave them. My system was paid for and I should have owned it and received this code. When I called and requested the code they gave me the runaround and tried to blame my installer. My installer even called Honeywell, who made the system and verified the board had been locked and there was no way in and the standard override code would not work. I actually listened on speakerphone when he talked to them so I know he was telling me the truth. This is a shady business practice and total B.S. I will NEVER do business with this company again.

I've been with Guardian for 23 yrs and I've never been happier. I can say with Guardian and the…read morewonderful staff. I always feel safe. I miss my beautiful receptionist may she R.I.H. When she there to greet me. I never had to worry. My condolences to her family . Thanks for being there when I needed her so Beautiful. Thank you too to all the staff!

Very happy with our system. They are quick, efficient and knowledgeable. We said what we wanted and…read morethey were able to install timely.

I use Central Security for monthly monitoring and I have found all of their staff really friendly,…read moreknowledgable and helpful. Their monthly monitoring is just as good as any of the big-name companies, but a lot more cost-effective. I highly recommend them.

I have used the services of DG Electric twice in the past 4 years and have found them excellent…read more The last time, they replaced lights, added lights and outlets, and added wall heaters. The work was done over a period of a couple of months as my wife and I kept changing our minds as to what we wanted done. What started with the replacing of a single light turned into a much larger project. Don and John (father and son) were always punctual, hardworking and focused on the work at hand. They were very patient with our changing work orders. They also educated us in the selection of light bulbs. Buying a light bulb is no longer simple and they guided us through the process. If I need electric work again, I will call only DG Electric. I highly recommend them.

We recently worked with this company. Our outside electric meter and panel had stopped working. Due…read moreto the nature of the problem and the current heat levels we could not wait days or weeks to have it fixed. This company arrived Saturday morning, inspected our meter and determined it needed replaced and additionally, some minor repairs on the box were needed. I was told it needed to be done today or we could wait till next week. I made the decision to have it fixed on the spot, but was incredibly surprised to hear the price for a simple replacement and repair that took less than 2 hours. $2400 for a new box and a couple of wires reinstalled, all outside. I am frustrated because I felt I had to make the decision to say yes, knowing little about the issue myself and having no other current options. Had I know before hand how little work needed done I would never of agreed to such a steep price.