Don't trust on trade in values. Multiple times they tried giving far less than what trade in was…read moresupposed to be. After questioning them and not giving in to sales circle talk the honored correct trade in value. Friendly but Slimy!

Worth the extra charge and never had a dropped call in the twenty years I've been with them…read more The Verizon branch stores are always helpful and I've never had an issue that was not taken care of with the visit.

Frontier will give you the same quality as an expired dollar store battery. Weekly blackouts, no…read morecustomer support and an app that doesn't update outages, because their service is down and can't update the app. If I had to decide between staying with Frontier or swimming in a bathtub of broken glass and razor blades filled with vinegar, I'd pick the bathtub every time.

I am paying almost $200 for Internet service and YouTube TV . The past 3 days I have been without…read moreservice , and can get no assistance from technical support. I am legally blind and when I call to ask for help all I am told over and over again is that they will not send out a technician. Now the equipment is literally falling apart because they keep making me troubleshoot things on my own . I refuse to pay my bill and I'm very likely going to file complaints with several different companies to blame them for fraudulent activity . I will likely try to hire a lawyer , and change service providers because I am sick of this lack of service . Especially since the only help you can get is from people from third world countries that barely speak english. Im done.

I can't bring myself to give a 5 star rating for Buckeye's overall service due to the high cost for…read morecable, internet, and my mom's landline phone. However, I would like to recognize the Technical Support Team, as they patiently assist whenever I call. In particular, I'd like to recognize Al in Technical Support for his 5-star efforts to assist me with a telephone issue last night. For some reason, every time I called my mom's Buckeye landline from my cell phone yesterday, I would get horrible static. Al took the time to check my mom's line by calling her several times, including calling her from an AT&T line (my cell phone provider). He suggested that the problem could be due to something on AT&T's end. We agreed to end our call so I could attempt to resolve the issue with AT&T and that he would call me back approximately 45 minutes later. Al kept his word and followed up with me as promised. While we were unable to resolve the problem last night, he offered to have a tech go to my mom's home to troubleshoot further. By this morning, my problem was somehow resolved and my mom reported that she was having better sound clarity than ever on her phone. We were both impressed with Al's diligence and dedication. While Buckeye receives many negative comments about its high cost, (and rightly so), I do want to give a shout-out to Al in Technical Support for going above and beyond. Thanks so much Al! We appreciate you!

A big thank you to TJ a Buckeye service tech who came to our house and got our tv up and running…read more He gets 5 stars, Buckeye broadband gets one star. Buckeye was a great service, but now they outsource their customer service on the phone to people that have no idea what they are doing. I needed help with words didn't go with their mouth. I called and spent 45 mins on the phone with someone I could barely understand . She was unable to help and hung up on me. I was transferred back to someone else who steered me wrong and couldn't get the tv up and told me it was my remote and I had to take it to the office. That wasn't the problem, it was the black box the office said. The phone techs had completely knocked me out of everything. But I can't thank all the repair guys enough. I have even had problems with their billing, again outsourced to whomever.

The internet itself was good. In the 5+ years I had it, I had no issues. The customer service is…read moreterrible. You first have to go through a computer AI support (terrible) before you can get to a human, which is based overseas. They struggled to understand me making me repeat myself multiple times. There response time and handling of service requests is also terrible. I was recently having work done on the outside of my house and the wire was accidentally cut. I had to wait 6 days to get someone out to repair it. I wasn't happy but it was my fault but luckily the contractor was able to splice it so I still had Internet. They came out, "fixed" it and left. An hour later, the internet still had not come back up so I called. I was told I'd have to wait another 6 days before they could come back out and try again. IMO the service tech should not have left until confirming it was working that failing they should have made me a priority since it was their failure. I understand employee shortages but their are methods of putting schedules together to bake in time for high priority calls. Needless to say I found another provider that was able to squeeze me in 2 days later.

Kill Me! I say kill me now! ( Not literally) but wtf!!!! I…read morecalled 5-7xs and asked about my caller I.D. You know what 5 out of 7 told me?! That my home # is my caller I.D and 1 of them out of the 5 told me his employee number as my caller I.D. . Slap them silly and call me crazy! The other you wanna know how that went? Well one put me on hold for 45 mins. The other she did know 89% of what she was talking about but after we parted ways it all went South. Nothing she told me to do was on my tv. No channel 9900, also the new updated direct equipment doesn't have the caller I.D app Honestly these are overseas call centers or they are here on a visa Work program. What's not acceptable is they get paid for not being trained and putting us on hold until we hang up. They know wtf they are doing. Does the company?

Like a lot of businesses they've gotten cocky with their customer base. It came with my house 4…read moreyears ago and in the last 3 months I have had constant issues. I drew the line when my internet went out AGAIN, and the 1st call tech lied to me to get off the phone and when I called back, obviously irritated, the second tech hung up on me. Of course my internet was out all night, coming back on in the morning and then again going out that night. I disconnected everything, went to another company and more than tripled my up and down speeds for $20 less a month. When I called to cancel, again nothing but crap customer service. Hindsight, wished I'd left sooner. Oh and as I write this, apparently the service is down again.

Poor signal quality, service goes in an out about everyday multiple times a day morning an night…read morefor minutes an sometimes hours can barely game on line without constant issues an lag. Also was told they would come back out an situate my box an have it move to a new spot still haven't received the call back for that but ya know amplex values there customers right?

So this is the busiest location in Toledo. Great thing is…read morewe were greeted at the door and signed in quickly. We had recently lost an iPhone and were also upgrading another. The tech that was helping us seemed knowledgeable. My main complaint is the cost. We have been with Verizon since it was Great Lakes Cellular. Every time we go in the bill raises by at least $50. I wish there was a way to streamline the extra fees. If I wanted them to do the update it was an extra $30 per line. Two days later and I am still trying to update my phone.

If I could give them zero stars I would! I went in there to get a ZAGG screen put on my phone only…read moreto find out they charge $30.00! Seriously? You call this customer service? I certainly don't!