Not about the summerville location, but spectrum as a whole is absolute garbage. Rude…read morerepresentatives or absolutely clueless people who mislead you. No regard whatsoever to appease long time customers when THEY are the ones that made the mistake. Disgusting service. Will never get a spectrum plan again.

Been waiting six months on them to come out and put Internet in my home ever time I call they have…read morea different problem on to why they can't do it on the days they tell me they will be out sad that I've payed my money but can't get what I been waiting's on for months don't us spectrum's for anything sad people that don't care to help you or don't speak much, English

Huge dude at the front has a horrible ego problem. Poor guy doesn't realize he's just another…read moreemployee. Everyone else is super nice and helpful!

I only come to this Verizon Store Location because of the excellent customer service I receive from…read moreLamar!! He is the best Verizon Rep hands down!! I have only seen Lamar for about 14 years straight! Great Job Lamar! This location gets 5 Stars because of Lamar!

I was a boost mobile customer for almost 17years but I am no longer a customer the people that work…read morethere acted like I stole my husband's credit card which was not the case and then my phone disappeared and I had $45.99 on my account and still have not received a refund and to make matters worse where I live in Walterboro my service sucked after being told that I would get great service out here to be honest the staff at the one in summerville off Main street they are rude and thought I was a thief Haha well in they face because turns out I'm not.

I think the girls who work in this little shack do an outstanding job. They are very knowledgeable…read moreand pleasant. They definitely are the main reason I am sticking with Boost Mobile. The corporate customer service is so frustrating to work with... they eventually get it right, but the wait on the phone, getting transferred so many times including to numbers that aren't in service, and having to call 6 or 7 times to get it resolved make a customer want to go to a different phone service. This local customer visit service saves them.

Metro by T-Mobile on Old Trolley Road in Summerville is a great place to get cell phones and mobile…read moreservice for a good value. The staff here is very helpful and knowledgeable at getting you set up with everything that you need quickly and effectively. Good experience shopping here.

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WOW! customer service (if you can call it that) has been HORRIBLE since day one. To begin with,…read morethey sold us our VoIP phones based on the promise we could use them anywhere. But when it came time for service, they would only service them at our office location and refused to send us a new $50 phone. Most recently, my phone stopped working and I spent 2 hours on the phone with WOW! technicians only to be told I would have to bring the phone into my office to have them fix it. When they did, they found out it was not the phone at all but a "backend problem" with their system. So I have not had a phone for 6 DAYS because of their own problem after they wasted TWO HOURS of my time. I am DONE with WOW! and will be terminating our contract as soon as it is possible to do so. I would NEVER do business with these people again.

It's awful. Today I have multiple channels missing. I pay for a sports subscription. No channels.read more

Cable company popping up around the area. Currently just Daniel Island, Moncks corner, and selected…read moreSummerville locations. Prices? If you have a new neighborhood, not much you can do until your HOA can have a vote. In my opinion, Home Telco's value for high-speed bandwidth for the money is very poor. Pricing in this industry is always partially-fixed like gas stations on a major intersection, so you're really just looking at service as the differentiator. Tech guys are very nice and conscientious. That is a big plus. Phone support is based out of Moncks Corner, and hit-or-miss. 1 of 4 calls is handled well. The other 3 phone reps act like they've never heard of the services they provide. It would be comical if I didn't work out of my house and depend on Internet reliability. Website tech support? Your grandmother's blog is better than their website. What, your grandmother doesn't have a blog? It's still better than their website. (edit: maybe they read my review because they re-did the website. My Grandma is still talking smack because it's still awful) These guys seem to be getting all new neighborhoods so you don't have to worry about it. Knology was always pretty good when I had them.

We have been told for 7 weeks now that our fiber is being installed. Now when I call they say that…read morethey are working in the area and when it's established they will set up service 7 to 10 days after. Mind you last week contractors came and already added the line to my house and they still have yet to establish service, and yes I called again but got the same response. Possibly the worst experience I've had with any Internet company to date. If ANY other service was in the area I would have already opted with them. PS they say they will no longer offer standard Internet only fiber Internet. Yes I asked thinking it would be faster but that's what they said. Moncks Corner btw.

First, I will say that the customer service and techs do their jobs well, and I do not have any…read moreissues with them. So they get 4 stars. BUT... the internet service is horrible! -2 stars! In my opinion, this is what is most important! When you pay for 2 Gbps speeds and the best I can get is 850 Mbps, and I am directly plugged in with CAT-6! I want to call Spectrum! I should get what I pay for. My Firestick and other handhelds are always buffering. I have called them, and they say it is working as designed. Well, I used to have Spectrum. They are Fast! Very Fast! Bottom line is that you don't get what you pay for. Please do better, Home Telecom!

The service was very mediocre and overpriced. I went to return the service equipment when I went to…read morea new provider and the customer service representative was one of video chat with her boyfriend. It was very unprofessional. No, I would not recommend this business. I went to T-Mobile and the service is so much better and cheaper. Highly recommend if you live in Nexton do that.

Worst Customer Service Eating, Talking to colleagues while…read morewith customer. Rude, their way or the highway.

Went for an insurance claim and only one person ahead of me. Waited almost an hour. Guy that…read morechecked me in said I was next. He proceeded to do a bunch of nothing and talk with his coworkers. He finally came over to help me and it took him about 10 minutes to complete the process. He just made me wait on purpose. When I purchase my next phone it will NOT be at this store, he was just rude.

I struggled a but at the outset whether to give Dish all the stars. The truth is I have problems…read morewith the service. BUT, I have problems with the service because of where I live and I have DISH because of where I live- in a cable dessert. The issue isn't that I would have cable TV instead of satellite. The issue is that I would have cable INTERNET instead of satellite. If I had cable internet I would stream all my TV content, maybe use an antenna for local stations, and I wouldn't have a "TV service Provider" per se. Hello 21st century. We have satellite internet (through HughesNet, which I previously reviewed). The signal I get isn't reliable enough to stream video content, so we have to have a TV Service Provider if we want more than just local TV with an antenna. Compared to other TV Service providers I have had, DISH is far and above the best in terms of customer service. They are prompt and professional and communicate extremely well. They are easy to reach on the phone, by email, or online and the people they send to our home are knowledgeable, efficient, and very personable. It can't be easy to have a job going into the home of customers having problems and they do it very well. Today I had a repair at my home (the repair was for HughesNet which contracts out DISH for at least some of their in home repairs for customers like us who have both)- I scheduled it to be between 8 and 12. I received a call and a text message from the service person (Bobby) at 7:45 that he would be here between 8 and 8:15 and he was here as advertised. He was great and easily fixed our (HughesNet) problem.

I've been using Dish for years, but specifically in Charleston since August of 2015. We recently…read morehad our roof replaced, and had to have a tech come to the house to realign the hardware to the satellite's in space, which I still think is pretty cool in itself. There was a minor glitch in the scheduling, because after my initial appointment was made online, I was offered a "gift" which meant I would receive Epic Movie Package for a month, but once I did that, my package changed overall and my appointment was cancelled. I didn't realize this until waiting through the two hour window for my tech to arrive. Regardless, we got one out the next day and he was very friendly and got out Dish back up and running. As for the package that we have, I don't use the Hopper, because we only want one TV in the house, and the bedrooms should be used for other things rather then watching TV. We use the DVR a lot and have several quality movies and shows (HD & SD) saved which we refer back to from time to time, and honestly, it's the only way that we keep up with our TV shows during the regular seasons. We've considered other options, but I've never been happy with DirecTV and I don't want to lose all of our recordings ;-) As with all home based entertainment providers, I wish the price was better, but we're limited by the quality of the market.

Went in tmobile, worked with Cory ,had me in and out the door 29min ,thanks so much for good…read moreservice and well knowledge. I enjoyed my experience

Located in a safe part of town in a strip mall, this Tmobile store is very clean with all the…read moreupdated phones and accessories. Although the place looks sparce, in that I would think they would have more to sell? Anyways just an observation. That said I would carefully consider using this store as I had two small but relatively bad experiences. First, I had the lens cap on both of my cameras come off and the fold won't unfold all the way. Finally the screen has dead spots. I called customer care and reported my issue. Since I have TEP - Total Equipment Protection (read the TOTAL part again) the contract I signed was no questions asked replacement. Customer care said they'd ship my device to the store and I could pick it up. That night 1 hour before they closed, I called the store to see what I needed to do. She wasn't exactly happy I was calling. Then informed me "well you can't bring it in now, we're closing in an hour." I couldn't even get the sentence out before she was making it clear that they couldn't do it now. After she released her hot air, I said they have to ship it first. Then she was happy, b/c I guess it meant I wouldn't be coming in on her shift in the future. When my phone finally arrived I dropped by to pick it up. The two people were helping one customer. What I mean is one person was helping a customer and the other was leaning on the counter. After they finally addressed me I said, "You guys have a phone for me to pick up and trade in." The guy looked pissed and said he can't do that. I showed him the text that proved the point. He wasn't happy. Then he inspected the phone and said it looked dropped, I said, that's not the issue! Anyways the whole attitude at the store, Tmobiles lying of swapping devices that I pay for each month to protect me from and the total Tmobile mentality sucked. I'm not going to tell anyone what carrier to use, but I'm switching with the Fold 8 comes out. Next, I will never EVER step foot in that store again. I used to be in retail ages ago and there's something to be said about quality customer service.