Amazingly slow, sooooo slow. Not enough customer services reps on site, and those that were looked defeated. Took the 'new' modem home, spent 4 hours on phone with service, to be transferred between 6 techs, to be finally told by support I would have to return it for a replacement. This will be 6 hours of my life that I will never get back. The customer service was very good and understanding, even jokingly asked if I wanted to switch phone service and we both laughed. read more

We recently cancelled our service. After a month we received a bill for the following month. We called them and of course they had no record of the call to cancel. We asked for our payment back, they refused to return it. They told us we had to take the equipment we had to the Spectrum store to turn it in. I went to the store on Main Street in Summerville, SC this morning (6/17) around 11 AM. I signed in (Rich M) and waited. They had two people working with two customers. During the time I was there 3 additional customers came in and signed in. At 11:25 AM the two spectrum people were still working on the same customers that were there went I came in. I waited another 5 minutes and one of the spectrum people finished with the customer he had. Then he got up and left the room. I was completely frustrated at this point, so I left. I still have the equipment and am trying to figure out how to return it. We left spectrum initially because of poor service. We lost internet service 2 to 3 times a month. I highly recommend that anyone wanting to get internet service go elsewhere. These people are incompetent and do not care about customers. read more

We have had spectrum internet and TV app with streaming for four years. The internet signal is strong and fast and rarely flickers. The TV app does occasionally glitch but nothing major. This week we noticed that a buried cable line came up to the service. Spectrum came out immediately, even though there was no disruption of service. And, even though it was NOT their cable, the technician re-buried the line and checked over our service. read more

They do not care for the customers they've had for year. New customers are paying $50 for 500 Mpbs while I am paying $90 for 400. Its not even good service, a squirrel could fart on a power line and it would go out read more

I stopped in to inquire about internet/cable packages and to see if they offered coverage in my area. After waiting a couple of minutes Joe offered to look up my address and advised they don't offer coverage, he was professional but not overly friendly. The store was very neat and there was a kiosk at the entrance that customers can utilize to check in and request assistance. I noticed many offers and deals being advertised as well. Parking out front. read more

Spectrum - Internet Service Providers Near Me - Summerville, South Carolina

I see many poor reviews however, I was in today needing some assistance w/my new Samsung phone. Every employee there (and there were 4 of them including the manager)) were all very helpful trying to figure out how to get the things I asked for, done w/ took almost an hour. The final solution was when the original employee who sold me the new the new Samsung came came on board at noon - Cain King is a wizard when it comes to helping with your phone and 'how to I get to this' or 'how can I change this'....I can usually figure out most things myself using online help but I had 4 items that I couldn't and help with; Cain was able to fix them all in under 10 minutes! He will always be my 'go-to guy' here!!!! read more

The prices do not match the service. Too expensive for what you receive. Too many outages. I called to cancel and they offered a discount but on my service which I did accept but never received the discount. Either they're liars or just incompetent. If you're lucky enough to not be caught in their monopoly of being the only internet service provider in your area I implore you to not waste your money on Spectrum. Very frustrating company. read more

Sent me a router I DID NOT ask for and then made me wait in line to return it. I waited 45 minutes to give back a box I didn't ask for.

I had a long wonderful and professional experience with Jonny as he remained calm as he worked on finding a remedy for a phone issue. He made the wait worth it. I highly recommend asking for Jonny at the Summerville location! Job well done! read more

spectrum / internet tv will quote you one price on the phone , even asked does that include taxes. i have it recorded. i never hooked up the equiptment, never opened the box. i turned equiiptment in box unopened. they are trying to charge ne 2 months of service i did not receive. i have contacted a laywer and plan to hold them accountable. please leave your name and email if you have experenced this bait and switch tactic. possibly a class action lawsuit may be needed to stop this practice of bait and switch read more

Spectrum - Internet Service Providers Near Me - Summerville, South Carolina

I just don't get all of these negative reviews. We have had their internet service for more than four years, never had a problem... until today (which prompted me to write this). So called their 888 number, got the machine which everybody hates, but once we got through to a person, the young lady was very good at her job, and ultimately ended up setting up an appointment. But, she also said that we could take the old box in and get a new one at the local store. So I did that. Got to the store, and if I was there three minutes, I'd be surprised, it was that quick. Later on, I had to call back and was quickly connected to a person who helped me figure out a thing or two, and now everything is good. Yes, they keep raising the cost of the bundle packages (which provider doesn't?) which is why we stopped doing that years ago, and have saved lots of money over the years. Something to consider. read more

Great service to get as long as it doesn't rain or drizzle and wind. Very horrible about giving the "bill credits". Over the last couple months its always an issue. I have the highest plan and my internet still sucks. Switched out the "faulty equipment" three times already and still sucks. The wiring even gotten replaced and yeah its still bad. I wouldn't recommend this company to my worst enemy. read more

I've just had the worse technician at my house, not only was his attitude horrible, but the crap job he did running cable around my house speak volumes in regards to his work ethic and Spectrums hiring team. I've NEVER seen shitty work like this, I mean, really, he wrapped cable around my corner siding instead of down and back up smh - read more

See all

Only rated one because 0 wasn't an option. I waited twenty minutes to get a cable box switched. Not too bad. When I got home and after spending an hour with their tech service, I was told the new box needed to exchanged. I went back to this store and watched as two people who arrived after me were waited on first. Only four of six stations were open and they were continuously occupied by people with phone problems. I'm was told by tech service that they would send someone out in three days to change the box. That may have been the quicker option. Have now been waiting about 45 minutes. This store needs a manager. read more

I would not give Spectrum any starts whatsoever. They have poor customer service. I was without internet service for three days and they could not get a technician to my house. My entire house runs on WiFi and I work from home. The lack of compassion and desire to help was unbelievable. In this day and age when everything is run through internet, there should be technicians on call 24/7. Poorest customer service I ever experienced. Would never recommend them. read more

While moving to Charleston from PA we packed our modem forgetting that it was rented and not purchased. When it appeared on our final bill I called the number on our bill. They told me I could return it to the closest store located 22 miles away. When I arrived the store employee told me they could not access my account from here and refused the modem. She told me the woman I spoke to at the 800 number didn't know what she was talking about because all those calls are outsourced. The ups store scanned the bar code on the modem and gave me a receipt in only two minutes. Apparently ups can do things with my spectrum account that this spectrum store can't. read more