Service was top notch! Mike the store manager & Norvin the…read morestore specialist were great! Hands down the best customer service I've ever had. They were both helpful, genuinely kind, professional, and knowledgeable. These guys should be out training other stores.

I'm not sure what happened in the past with this store, but speaking from my experience. It was…read moreawesome. Came in today to return my equipment and cancel my account. Arrived when they opened (10am) and right away I was greeted by Mike, who showed me where to register/sign in. Was seen within 15 min. Marco/Marko (sorry if spelled that wrong) was super helpful and was fast. I was out the store by 1030-1040. No hassle. He knew why I was there and took care of it promptly. Definitely recommend coming in as they open. That might have helped a lot.

The service was good. The pricing / billing policies horrible. Even though some of these policies…read moreare industry standard, to me that does not afford any company cover. A bad policy adopted by one or everyone is still bad policy. My plan price dropped by more than half. It as that way for 9 months while i paid the old price. I had had calls with them and never was it mentioned we have a better plan / pricing for you if you're interested (many other companies ask this but not all). Only when i tried to cancel: The website MADE me call. Then of course they have wonderful pricing all of a sudden. Not only did they try to promote this dishonest practice, the level of attitude, i guess maybe they don't like it for a customer to criticize a policy. In any event..i'd rather pay more than the new price they finally offered than pay a clearly dishonest company any more money. My new plan is less than my original price with Frontier but more than what they offered to avoid my cancellation by $10/month. Money well spent. -sun 2026

Anyone thinking about switching to Frontier (by Verizon)? Do yourself a favor and don't…read more We switched to Frontier (by Verizon). What's mess. Worked for several months. Then out of the blue, zero services - no Internet (we have jobs and kids who need access for school) and since TV came over the line, none of that either. Every morning, noon and evening I'd get a text saying restoration of service by X (i.e. 4pm the same day). After a day or two that showed itself to be a straight lie. No human to talk to on the phone, either. This baiting fraud went on for two weeks until we switched back to Spectrum. They owed me $7.01 per their recurring bill and kept it for months and months instead of just sending me a check. Eventually they sent a prepaid MasterCard I never requested containing my $7.01 which, if I activated, screwed me over with annual fees, etc. I finally got in touch with someone in the Philippines who said they'd send me a check; haven't gotten it yet - been about a week. Frontier is about the worst company with which i've had the displeasure of doing business. Shady and unfair business practices at every turn, in my view. Stay always unless you're a masochistic glutton for punishment. Consider yourself warned.

The Channel Guy is excellent. Everything about working with him was great: A very nice lady does…read morethe scheduling for him, and he shows up on time and gets the work done fast. What else could you ask for! I'm disappointed in Bob B's very unfair review, especially after reading the very professional response from the Channel Guy's business manager.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

I reached out to two different places for a quote via Yelp and Vick from OnPoint got back to me in…read moreminutes (still waiting to hear from the other guys...). He showed up on time the very next day, in the pouring rain and didn't even blink when he realized the TVs were way bigger than I had said they were (whoops). Moved two TVs from our old place to our new place with the utmost efficiency and triple checked they were hooked up correctly and in the right place before taking off. Also stayed within the quote he gave me. HIGHLY recommend these guys!!!

I needed to remove my old satellite dish from a 3rd story condominium because of my HOA rules…read more They needed me to remove it asap ( after a letter or two...) I thought about just doing it myself to save some money,and realized going up on the roof wasn't a good idea. I decided to go with a professional instead. I requested a quote from several businesses and Vik at Onpoint contacted me right away with a really great quote. OnPoint Installers were very accommodating and were able to come by the next day . Onpoint Installers was professional and got the job done safely and quickly. I was pretty impressed with the service and highly recommend them. Thanks Vik!!

This new store has a great selection of phones and tablets. There are both traditional and pay as…read moreyou go plans offered. I did not want new Direct TV service , but it was clear that Roger has a lot of experience with this too. I am sending my friends to this store as service was good!

I found Rogelio "Roger" and his company Connect Century Communcations last night (through…read moreThumbtack.com) when our DirecTV service went out with a "775" error message (troubleshooting didn't resolve it) and they were not able to give me a service appt until next TUESDAY (which doesn't work for us). Rogelio came to our home last evening after he closed the store, identified immediately what the issue was, HAD the replacement part in his truck, and had us back up and running in 15 minutes. His price for the service call and the part was more than fair. He knows his AV, and especially DirecTV. He does major jobs as well, from complete home theater system wiring and set up to security cameras to audio. Thank you Rogelio. We're so glad we found you and look forward to working together for many years to come.

Zero Stars, folks! G*d D*mn these sociopathic companies that…read morejust keep rolling with awful service, despite our complaints, surveys, major active class-action lawsuits, their data breaches, deceptive fee structures, and past severe liability cases! Who tf do they think they are? Not only was my service spotty as all get-out, but customer service and response was slow and never resolved my connection and data speeds. It's infuriating to have no service and you have to wait till morning to communicate this to them - then wait days (a week) for anyone to come out and investigate. But they sure knew how to take my money every 30 days and lock it in a few days beforehand. For those interested, I switched to Starry a couple/few years ago and never looked back... or at least I've tried not to! These Spectrum %#$* continue to send me junk mail on the daily! and most of it is under the name of someone who hasn't lived here for six (6) years! STOP SENDING ME YOUR TRASH MAIL! I'M SICK OF SENDING IT BACK TO YOU WITH "NOT AT THIS ADDRESS." These sociopaths couldn't respect me when I paid them for years and put up with the slow, splotchy service, payment issues and almost non-existent (we give a sh*t) customer service; and, they can't respect me now, after years of cancelling them and now enjoying satisfied service with Starry: faster, cheaper, responsive (yes, their app is THE WORST, as is their stupid AI dog) And Starry bills me relatively on the same day each month, not every 30 days (like Spectrum) so the date continues to change. Thank goodness for CHOICE! I was a bit afraid of the Verizon takeover of Starry; but, so far, it hasn't been disruptive.

Apparently returning Spectrum equipment is a scavenger hunt now…read more I walked in carrying a pile of heavy equipment and did what generations of humans have been trained to do: I got in line. Crazy, I know. So there I am, standing behind several other people who had also made the radical decision to form a line, when I start noticing employees calling random names from around the store. People are wandering up from chairs, corners, and various mysterious locations like they've just won a raffle. After about 15 minutes, another customer finally informs us that you have to sign in when you arrive. Now here's the part that really impressed me: every employee in the store watched a group of us standing there holding heavy equipment for fifteen minutes and not a single person thought to mention this tiny little detail. Not one. It honestly felt like a social experiment. "Let's see how long these people stand here before they figure it out." The sign-in system itself isn't the problem. Plenty of places use one. The problem is watching customers clearly waiting for service and saying absolutely nothing. The good news is I eventually returned my equipment. The bad news is I now know more about human indifference than I did when I walked in.

Domingo is a great guy! Hooked me up with the new iPhone 13 pro max! Free case, screen protector…read moreand a phone holder for my car! Check his store out, you will not be disappointed! Also wanted to mention that he does payment plans through progressive leasing! If you don't have the funds, there's always a way! https://progleasing.com Thanks again for the purchase!

From the owner: Wireless Professional Solutions has been serving the Jefferson Park community and surrounding Los…read moreAngeles areas since 2015, providing cellular solutions with personalized service to West Adams, Leimert Park, Culver City, and Downtown LA. We're your one-stop shop for all your communication needs - from the latest smartphones to accessories and phone repair services. We understand that everyone has different needs when it comes to communication devices and services, which is why we offer a wide range of options from budget-friendly to premium solutions. Our knowledgeable staff is here to help you find the perfect devices and plans for your lifestyle and budget. We take pride in building lasting relationships with our customers and providing expert guidance for all your cell phone needs. Whether you're looking for a new phone, need assistance with your current device, want to explore different carrier options, we're here to help you stay connected.

This isn't necessarily an indictment of this particular Spectrum store -…read more my experience with the staff was fine. My frustration is with Spectrum's service and pricing as a company. After nearly 20 years as a customer, through all the mergers and name changes, I finally closed my account. It always seemed like rates kept creeping up, while long-time loyal customers were the ones paying the highest prices. New customers got the deals; existing customers got the shaft. The final insult was discovering that Spectrum doesn't prorate your final bill when you cancel. After two decades of loyalty, that left a particularly bad taste. A disappointing way to end what had been a very long customer relationship.

I don't often leave negative reviews, but after spending the past two months trying to resolve a…read moresimple issue, I feel like this experience is worth sharing. This is about the service as a whole, not this particular store. I canceled my Spectrum Internet service just four days into a new billing cycle. During my cancellation call, I was told that I would receive a prorated refund for the unused portion of the month. That wasn't just mentioned in passing--it was documented in the notes on my account. When more than a month passed without receiving the refund, I called back. The second representative reviewed the account notes, confirmed that I should be receiving a prorated refund, and opened a formal issue on my behalf, even providing me with an issue number for reference. A few days ago, I received an email stating that my issue had been closed and that I would receive a $0 refund because my account "does not meet the criteria outlined in our credit policy." I called a third time and was eventually connected with a manager. He explained that Spectrum's policy has been not to prorate service for roughly ten years and walked me through the terms and conditions. I appreciate him taking the time to explain the policy, but that wasn't really my concern. My concern was that I had now been told twice--by two different representatives--that I would receive a prorated refund. The second representative even confirmed the first representative's notes and escalated the issue. If the policy has truly been in place for a decade, then this doesn't seem like an isolated mistake by a single employee. It seems like a training or communication issue. What disappointed me most was that the resolution seemed to focus on notifying the original representative about the miscommunication rather than taking ownership of the customer experience. When I pointed out that this appeared to be a broader management or training issue, I was told that the representative wasn't someone the manager supervised. At that point, it felt like everyone was willing to acknowledge that Spectrum had given me incorrect information, but no one was willing to take responsibility for the consequences of that misinformation. This review isn't really about the amount of the refund. I can accept a company having a policy I don't like. What I have a much harder time accepting is being told one thing, having it documented in my account, having it confirmed a second time, spending months following up, and then ultimately being told, "Actually, no," with no meaningful accountability for the time and effort that process cost. If Spectrum doesn't prorate service, that's their policy. Customers should simply be told that from the beginning.

Sadly I came here to return my modem since I cancelled my service. No reflection on Karen here tho,…read morewho was so nice and helpful. Wish I had that experience when I called customer support to see if there were promos available. The phone representative was horrible. But again, this review is based on this location and the team members here were incredible. Had I known I could come here to discuss options, I totally would have. Convenient parking located near Target retail located on the side.

They are the absolute worst. I told them exactly what I wanted and they didn't give it to me…read more THEY SUCK! GET EVERYTHING IN WRITING. of course, they record everything but don't expect it to go in your favor when they screw up

Highly recommended!!! Super knowledgeable. On time. David has worked on all our projects, whether…read moreit's at our restaurants or our residential properties, it's always installed perfectly and works like a dream. The best is that David's service and reliability is super on point and I appreciate how professional he is. We will always be using David for our future projects!

horrible horrible horrible , DO NOT USE THIS SERVICE !! misleading initial contact , specifically…read morerequested a service call , not equipment sales upon confirmation i was told appointment would be anna review estimate for new equipment. when i explain i requested a service call not a sales call i was told then tat they would charge me $189 for a service review and probably still sell me new equipment because the don't fix your system they install new ones they provide !!!