This location is a complete joke. There are plenty of employees here, and all I want to do is replace some equipment that tech support told me was too old and after some grid update is no longer going to work. This, is inconvenient, the absolutely ridiculous wait time, was frustrating, and what I saw unfold during my wait, was infuriating.
I'll say, I know the general public is full of completely tech illiterate people who need the simplest things explained to them three or four times in increasing detail, and take forever because they have nothing better to do, but the employees are not helping. Every time the finish up with someone, they just stand there on their phone or disappear into the back. By my estimation, the average person has taken 10 - 15 minutes start to finish to "help", then there's another 10 - 15 minutes for the employee to call another name after that.
They need a dedicated return equipment line.
To the poor individual who replies to all of these reviews, I don't want to see your vapid and hopeless attempt at reconciliation, I don't have any social media, so I won't be DMing you anywhere. Your solution is making an appointment, but my Internet went down in the middle of the night and I had to work all day. If my equipment became outdated because of your update, I should be able to waltz in and have a new one reasonably quickly. I pay a lot of money for this often lackluster Internet service, because of course, they're the only game in town and can be as pathetic as they want.
I highly recommend any possible competitors if they are available in your area. Spectrum, and charter before that have always been a blood sucking company only concerned with taking as much money from their customers as possible. read more
