I came in today to return there equipment back to them because I am moving to Texas and it was 25…read morepeople ahead of me. and I had to wait 2 hours just to return and sign some paperwork! They kept talking people with appointments before walking and not all customers service reps. We're working and they was taking 40 mins on each customer. If I could rate this place I would not even give a I

I loathe coming into this store. Longest lines and reps are slow. If you don't schedule an appt…read morethen plan on waiting over an hour. Of course if you do have an appt you'll still be waiting because a rep will be sitting not helping or going to break and the mgr no where to be found or stands there as a greeter Literally walked in over an hour ago and 5 reps "seeing people" and literally rep is now helping people and the line is 20+ people

Amazing service. They answered all my questions about Dish network and Directv. I even got a free…read moreinstall the next day. Highly recommend. Very experienced and professional.

From the owner: Direct Satellite Service Inc, serving the state of Michigan sInce 2010. We pride ourselves in…read moreproviding the best service and entertainment experience to our customers.

Worst customer service EVER!!! Waited over a month to have a line put in and buried, this after…read moresending several techs out (or not). First one turned in ticket saying work was done when it wasn't, second tech (3 1/2 weeks later) buried the old line, finally after 5 1/2 weeks got new line buried, now waiting for yet another tech to come out and hook it up. Would NEVER recommend AT&T Uverse to anyone!!!!! I wouldn't have it except my husband doesn't want the hassle of changing companies. lol

Their Customer Service, SUCKS. We started asking prices on combo directv and internet, at $65,…read morethen got call to further process internet and told that it was $80 a month combo, so i cancelled tv and kept internet. Well, had to call 5 or 6 different numbers given to me by different at&t reps to finally cancel the directv. I further processed the internet and they said they would send a modem. So the modem arrived and i set it up per instructions that came with it, modem didnt work. So i called tech support to help with modem, still didnt work. So they set up a technican to come out two days later, and the tech never showed up so i called them again, and talked to a rep about the tech not showing up, so she gave me yet another phone number which turned out to be att employee hot line for field techs and salespeople that can only be navigated by att employees with their own att pin numbers, so i called att yet again to talk to someone who is "sending a tech tomorrow". Im not confident the tech will show based on my awful experience. I just need their internet to stream since everyone says it is great for streaming. But their customer service is a train wreck. There is absolutely no structure to their cus tomer service, and im afraid if my internet goes down, ill be fighting a bunch of clueless morons trying to get it going again. I havent experienced the internet service yet, but im praying its not any where near as bad as customer service.

Terrible internet speeds and the company plans to do nothing about it. Then they get you with…read moreearly cancellation fees when they can't provide the service you need.

If I could l could give a minus I would. Customer service said they do plan to fix the problem. I…read morehave a download speed of 1.6 every evening. In morning I can work speed is fine nothing after 3 pm and nothing on the weekends. Save yourself the trouble find another provider. They over sell and cannot provide service.

I have NEVER had such poor service after leaving a company. All I want is a copy of my bill. I…read morecan't access my online account. I have called for a copy of my bill FOUR times (800-922-0204) and haven't gotten it. They can't send it to my email, so they will send it to my home address. It's been over a week, still nothing. I can go to the store one hour away to get it. Sure. I'll make the trip and they won't provide it either. Also cannot call the corporate office because the phone service isn't with them anymore - automated answering that hangs up on you. Unbelievable. I was a customer in good standing for 20 years and this is my information I'm trying to get. I won't be back, that's for certain. PLEASE MAKE SURE YOU DOWNLOAD ANY INFO YOU NEED FROM YOUR ACCOUNT BEFORE YOU SWITCH SERVICE WITH THEM.

I took my father in law to get a new phone and while we were there Caleb and his Supervisor kept…read moretrying to sell me other services claiming they are free and part of a promotion. LIES!!!! After buying into it I found out between the new phone upcharges and adding another line my bill went up $100. I called Verizon directly about the charges and all the things they added on they were extremely apologetic and fixed everything for me. I will never go to a Verizon store especially Bay Rd. BEWARE if you do go in!!!

As a female business owner, my expertise is NOT technology. This is why I partnered with another…read moresmall business owner to handle all of our technology needs - servers/clouds/email/website/computer maintenance. Partnering with NSG allows me to concentrate on my business 100%. I highly recommend Network Services Group for all of your technology needs.

Christopher, Austin and Chad were very friendly, patient and kind to my parents who were…read morestruggling with outdated iPhones. They listened to their needs and were very thorough in setting up new phones. They even took time to help set up a new Apple ID and set sharing settings for their new phones. Excellent customer service!

Long story short, Verizon screwed me over again.  I was on a play more plan for over three years…read morethat included a lifetime Disney+/ESPN/Hulu membership.  When I got my new phones this past April I asked OVER and OVER and OVER if this would affect my lifetime membership and they assured me that it wouldn't.  Without my knowledge they switched my plans and it started me on a 6 months free plan.  I did  not realize this until the 6 months were up, too late to switch back according to Verizon.  The plan they switched me to was the same price so why would I notice they switched me, and why would I switch to a plan that was the same price, just to cancel my lifetime membership.  I was on the phone for well over an hour talking to the highest person possible just for him to admit he can see what the Verizon store did to me, and also tell me there was absolutely NOTHING he could do about it.  Recently the same Verizon store said there was no need to send in an old phone on a trade in, and then tried to take away the upgrade credit.  The same store charged me fees when I got a new phone that were not necessary.  The same store said they were wavering my activation fee on a new line because of my past issues and for being a loyal customer, and then charged me anyway...this is all in the past three years.   I am speechless with the poor/lack of customer support for a customer that has been with Verizon for over 9 year (this time, 6 years prior) and that has 6 phones on their plan.  I was left with an awkward silence on the phone while talking with the highest supervisor, stating that while he understands, there is nothing he can do and no one else I could talk to. WOW!

Internet is so poor. Constant buffering. When calling for support, they are able to identify where…read morethe problem exists but are not able to fix it. Why?!

I'd give it 0 stars if I could. TERRRRRRRIBLE WIFI!!!!!!!! Always experiencing outages.read more