I have NEVER had such poor service after leaving a company. All I want is a copy of my bill. I…read morecan't access my online account. I have called for a copy of my bill FOUR times (800-922-0204) and haven't gotten it. They can't send it to my email, so they will send it to my home address. It's been over a week, still nothing. I can go to the store one hour away to get it. Sure. I'll make the trip and they won't provide it either. Also cannot call the corporate office because the phone service isn't with them anymore - automated answering that hangs up on you. Unbelievable. I was a customer in good standing for 20 years and this is my information I'm trying to get. I won't be back, that's for certain. PLEASE MAKE SURE YOU DOWNLOAD ANY INFO YOU NEED FROM YOUR ACCOUNT BEFORE YOU SWITCH SERVICE WITH THEM.

I took my father in law to get a new phone and while we were there Caleb and his Supervisor kept…read moretrying to sell me other services claiming they are free and part of a promotion. LIES!!!! After buying into it I found out between the new phone upcharges and adding another line my bill went up $100. I called Verizon directly about the charges and all the things they added on they were extremely apologetic and fixed everything for me. I will never go to a Verizon store especially Bay Rd. BEWARE if you do go in!!!

Spectrum Internet has been an awesome adventure for me. Upon moving to a small MI town, I learned…read moreif I bought a Samsung TV, I could eliminate Dish or Direct TV boxes, cords, charges, etc. I contacted Spectrum and it was so easy to set up. They sent me a modem and router and the needed cords and I set it up myself. I stream all my favorite platforms and don't have to pay for the 150 channels I don't watch. And what a savings! Way to go Spectrum! 5 ***** service when I had to call customer service for a quick question.

I came in today to return there equipment back to them because I am moving to Texas and it was 25…read morepeople ahead of me. and I had to wait 2 hours just to return and sign some paperwork! They kept talking people with appointments before walking and not all customers service reps. We're working and they was taking 40 mins on each customer. If I could rate this place I would not even give a I

Great Service, I called to get an Antenna installed. Now I have no monthly payment for tvread more

Amazing service. They answered all my questions about Dish network and Directv. I even got a free…read moreinstall the next day. Highly recommend. Very experienced and professional.

I have been a subscriber for over 11 years. When I've called with a problem, the technical help…read morestaff are always polite and patient and never make me feel stupid for having a problem. If they don't know the answer, they ask someone there to help them get it answered. I've been impressed with the longevity of the staff--that's a very good sign for how well a company is run.

From the owner: Mercury Telecom is a full-service Internet communications company specializing in providing…read morehigh-speed Internet access and fully-managed cloud-hosted phone systems and service to businesses, governments and non-profits throughout Michigan.