I wanted a new phone and my carrier is Spectrum. I was seen in less than 10 minutes by a very…read morefriendly, smiling employee,Savannah Lounsbury. I have an apple iphone and because of the facial recognition I had to sign out of it and return in an hour. I screwed up and had to return later. Savannah was just as pleasant and helpful with me hours later. She assured me it would be done properly and it was. I left there very happy, and smiling. I would recommend her to any of my Spectrum friends.

I,m a fios girl only I would never shop their again keep my mom waiting too long . I,m stay with…read moreFiOS ! FiOS super fan

Just got told by a person who answered the phone at Leader TV they don't do any T.V. Repairs…read moreanymore , on top of that He said No one in Rochester Repairs tv's anymore ... This is sad.

I am so disappointed with you…read more Please refund my deposit. Your website says: We know your time is very valuable so we have an online tv repair quote form that makes it simple to get your repair quote for free right now. And then from your email: $40 deposit that we do apply towards that repair. So why didn't I get my deposit back? Especially if the film, in conjunction with the backlight, was a KNOWN ISSUE. I dropped the TV off Tuesday, 11/14. Was told I'd get a call with an update. I CALLED on 11/20 and was told he'd check on it and give me a call right back. I HAD TO CALL AGAIN, on 11/27 (AFTER BLACK FRIDAY WHEN I WOULD'VE BEEN ABLE TO GET A GOOD PRICE ON A TV IF I KNEW I NEEDED ONE!) to check on it as NOBODY called ME - and at that time you told me about the KNOWN ISSUE of the film THAT ALWAYS HAPPENS WITH THESE TYPE OF BACKLIGHT ISSUES - and it was recommended that it wouldn't be worth the repair as it would not result in a good picture on the tv. You offered to recycle the TV for me or I could come pick it up. I came to pick it up and was told I wouldn't get the deposit back...WHY NOT? It is a deposit, that as you state, goes toward the repair...I was advised against the repair - so refund my deposit. If, at any time, you had said - I don't know, maybe even when you sent the "free quote" - backlight issues are notorious (Like almost 100% of the time) for having a film that melts and prevents a quality repair - we can take a look at it for $40, OR there's a $40 fee, or it's really not a free quote as it will cost you $40 - that would be a different situation. But that's not what you said - you said, again in your email "$40 deposit that we do apply towards that repair". Since we paid in cash - please send a check for $40. If you need the address (I sent it in a email) just let me know.

directv sucks! They left their shit attached to my home and now its up to me to take it to the…read moredump! They had no problem bringing their shit out here and putting it ion my home, come take it the fuck off. Thousands upon thousands i have given these people and their shit is still attached tyo my property! VERY PISSED!!

From the owner: DIRECTV is the nation's number 1 digital satellite entertainment service provider. Using the most…read moreadvanced satellite technology, we deliver access to more than 250 channels of programming to homes and businesses. Now introducing DIRECTV Stream, the best of live TV and on demand. Stream local & national channels you love and thousands of On Demand titles. All your apps in one place and access to 7000+ apps like HBO Max™, Netflix, and Prime Video on Google Play on our exclusive DIRECTV Stream Device, with no annual contract.

Deciding to go with spectrum mobile was a horrible decision. I first started with a phone order for…read morea new phone and 2 bring your own phone. They shipped my phone and with no delivery attempt or notice on my door shipped it back. They charged me 254.11 on 2/23. I then went to the webster branch store to set up my service there. After visiting the store 5 times upwards of 3hr of waiting each visit I still have issues. In the store they could not transfer my phone number over from Version or understand why. I told them over and over that it was because my version phone number was tied to the original phone that had been shipped back. Even I could figure that out. In person at the store! I was told to call spectrum myself to sort out the issue. I was also told they do not have the tools or resources in the store to dill with issues like this. Paying another 108.04 on 3/6 I leave with a phone. After I left the store and called spectrum myself with a new phone without my migrated phone number on it. As I thought my number was paired to the phone, they shipped back the spectrum the agent on the phone understood after I explained. I was also told by the person helping me in the store, since I had started the prosses before the promotion ended, I would still be able to get the 700 trade in allowance for one of my phones even know the promotion had ended. Ladder to find out from the store manager this was a lie. After my phone number was migrated, the spectrum agent told me she would have the number that came on the phone canceled and the financing transferred to my old version phone number. Yesterday I received an email stating I owe 1263.88 because the line was canceled. I again call spectrum I was told that there is a ticket in and there working on then told to go get a prepaid card from 7 11 with 5 dollars on it in case they do try to take the money out. This is crazy to me! After all this I lost all premotions or phone buyout options because the store is understaffed, not trained and doesn't have the capability's to properly take care of their mobile customers. Or cannot contact the correct people to take care of issues and require the customer to do so. I called spectrum to see if they would honor any premotions because of all these issues they refused and offered me 25 dollars. I still have not been refunded all my money and still see a bill for 1,151.62 and have not been contacted about any of this with in the time frame they gave me. I will be leaving spectrum all together now and returning to my old service they are offering the same phone for free and will be using another internet provider.

II just had the worst customer experience at the Webster, NY store location (and not for the first…read moretime). Two clerks helping one customer with at least a dozen people in the store waiting. When I was finally called to the counter I was told I could not do what I had been told to do by Spectrum customer support on the phone. Spectrum just lost me as a customer.

I recently switched carriers from Verizon to spectrum. I went to the Mt. Hope location, Terrance…read moreand Javier went above and beyond to make me feel comfortable and at ease during my switch. I had to go back serval times and they were very willing to help me out. I highly recommend going to that location again.

Spectrum recently sent me a new bill with a 20% increase. As Verizon had just come into our…read moreneighborhood with fiber optic cable service at a little less than half of what the new amount Spectrum would be charging, I called Spectrum today to inquire about cancelling my service. I started with the cancellation process. I explained to the representative who was perhapsone of the NICEST customer service people I had ever come across our situation, our age (seniors both), the pricing alternative offered by Verizon and within minutes, he applied loyalty rewards to lower our bill to less than what Verizon would charge for the new service. How about that. Friendly service AND a discount. Couldn't ask for anything better.

I wanted to find an alternative to Dish since I couldn't stand to continually pay for equipment…read morerental each month. The offer from Direct does NOT charge rental fees. But this isn't the best part I never, ever had such outstanding customer service from a company and the thanks goes to Brad! He patiently answered my questions After I received the agreement he again answered my questions patiently and professionally. He then scheduled installation and paid the early termination fee for Dish Sweetwater management should be honored to have Brad in their customer service department Thank you Brad for an outstanding customer service experience!!!!!!

From the owner: Sweetwater Satellite has been serving the Fillmore and surrounding areas sInce 2010. We pride…read moreourselves in providing the best service and entertainment experience to our customers. As your local authorized DIRECTV dealer, we offer the very best in satellite TV packages with unbeatable value and local service. Call us today to cut the cable and we can set you up tomorrow with the best in television entertainment (next day install is subject to availability).

I was excited to switch over to Frontier fiber, they are an organization I have known for many…read moreyears. But so, 2 months in, I am less than thrilled with the service. It regularly STOPS, often in the evening as we are enjoying a movie or show on the TV. Suddenly a window pops up that says that CONNECTION IS LOST, the things freeze up. Generally it will reset itself after a couple of minutes ( a few times I have had to unplug and restart modem and router) I had a neighbor as if I would recommend the service, and, I am sad to admit it, but I did tell them to stick with their current provider. I get MANY items, in the mail, email and more about upgrading and adding additional hardware and such. We don't need, and while some of the upgrades would be nice, why would I upgrade when I am so unhappy. Yes it is a good price for fiber, but not for the service we have experience so far.

To those looking for good Internet service, don't go for frontier nor spectrum, they are both…read morehorrible, frontier is lame and they don't fix their outages which means they are not competent enough to be on the spotlight. If ur a person who likes good quality services I recommend you go for Empire Access it's a lil costly but I promise they have no problem with fixing their problems, which if I must be honest they have no problems with their services. Empire access really stand on business, they don't lie nor steal from their customers , on the other hand, frontier and spectrum are outdated and are Internet services that are of the past which is why they are useless nowadays. So yeah if you guys are looking for legendary Internet services [ Empire Access] has what you need, they won't be dishonest they will be solid . For frontier , you guys are outdated y'all should file for bankruptcy now before empire access makes you dumpster shmucks file for bankruptcy. Anyone with high value 'Empire Access' is the go to.