If I could give this store and the manager in duty 8/7/2025 less than one star I would. My family…read morehas been happy Verizon customers for over 21 years. After I visited the store yesterday I was told to call 611 for customer service and they could handle my problem. They could not. So I drove all the way back to the store to get a 21+ year old account for my father with dementia taken care of. The manager Jonathan was useless and un empathetic. Not someone who should be in management in my option. So after well over 20 years of service. I'll be heading to AT&T tomorrow. This saddens me as I have been the reason we've kept them as a carrier for so long because of their great customer service and guaranteed always speaking with a customer care representatives the USA. Another large corporation outsourcing at the cost of the consumer. I cannot stress enough how bad the service with the store manager Jonathan was as well.

I asked the rep for the 7.95 insurance. He didn't add anything while I was in store and when I got…read moremy receipt I told him I wanted the 7.95 insurance. He said he would add it but added the 19$ option. I called the store and asked to speak with him but he never called me back. I called customer service to fix the error but the insurance is still on the bill. So to resolve the issue I will be DISCONNECTING the new line of service and removing the insurance as well. Maybe once the rep sees the chargeback on his next month targets he will remember follow the Verizon standard of being honest and not adding what you want to add to customers accounts. I expect a refund for the insurance minus what I requested, twice. Very disappointing. I expected a higher standard. But this will be lifted up!

This is the most unreliable internet service on the market. I have contacted them several times …read more Many times with no call back. They were increasing the height of a tower took 15 weeks to accomplish. All they have to do now is point me at that tower. That tower has been done for a week still no service call. Have not had internet for 14 weeks. Very dissatisfied. Have been a customer since they bought the company service has always been spotty, very unreliable

WORSE COMPANY Read the reviews before you sign up with…read moreFlorida Broadband. No one works on Friday , Saturday or Sunday so don't expect to get any help half the week. And if you call them at 9 am they call back at 3 pm. Terrible customer service

Xfinity stolen phone #…read more Our community provides tv service through Xfinity. We have that service and added internet & our family's mobile plan - 4 phones. On August 3, 2025 at approximately 5 am we were hacked. Our modem was taken over so we had no access to internet. All of our cellphones were deactivated. So we had no ability to contact anyone as we gave up our landline some time ago. The hacker added two names to our account and changed the managing phone and email to a number and email that are not ours. We had to leave our house and find another location with a phone and internet access so that we could call Xfinity. We waited for about 30 minutes before an agent picked up our call. He was able to see that our WiFi modem name and password had been changed and 3 phones had been deactivated. The agent restored service to the modem and the 3 phones, then researched my phone number. It was no longer in our account at all. It had been transferred to another Xfinity customer, MT, on a Samsung phone but a different model than mine. I have had my phone number for more than 20 years and I want it back. We were told that it was possible to pull the number back by shutting off service to that other account but a Fraud investigation had to happen first. It was opened and we were told we would hear from Xfinity Fraud department in the next 24 hours. We have a case number that has been open since 8/3/2025 at 6:30pm. The Fraud Dept has never contacted us once. We've called multiple times & they tell us the same story. My phone number is a second verification for many of our accounts. While waiting for Xfinity to get my number back, the hacker changed access our bank account, moved our savings to our checking account and attempted to wire transfer our money out. Being at the bank first thing, I stopped that. Xfinity has left us exposed, when they could have fixed it the day the hack occurred. Xfinity Mobile Fraud Dept, if you exist & are seeing this, contact me.

Cut the Cord! Don't be afraid of them, and don't continue to pay them to give you pain and…read moresuffering every time they cut off their promotion and charge you 30% to 40% more. I cancelled them today because they raised my rate from $70/mth. to $112.98/mth. Oh, they were willing to back it out but every 6 months they are doing this now. I asked them for a non-promotional rate and they gave me a rate of $83/mth. But, I had to accept a Peacock streaming box that was free for 90 days and then it would be $7.99/ mth. unless I cancelled it and sent it back to them. Then I got a new bill, $112.98. I called and got a real person in Pakistan that explained to me that their billing cycle was the reason for the larger amount than had been agreed to by me. He said they would lower my bill to $60.78 in the next cycle. I said, so, you are taking my money and then giving it back in the form of a credit and he said yes. This morning when I started my early workday, I had no internet- There were no outage reported so I went back to the "chatbot". I was told that I would be connected to someone to resolve this and I almost was but, I had to put my CC in and pay $1.00 in order to be connected to another Pakistani person who told me it must be a local outage as my account was in order- so, you got it- Groundhog Day- Yep, back to the chatbot who told me there was no local outages, even though I was a local outage, apparently I was not recognized as an outage. Hence, my cancellation. There are many new services for internet providers available and you need not feel trapped by Xfinity- There practices are right out of a boiler room to coerce you to stay with them. Dump them and life already feels better here, it can be that way for you too. Good Luck!

Their satellite internet is very fast and a lower price than the large competitor…read more We have been using them for about 5 years at our office. Gary there and Jim are great for support if it is needed.

From the owner: SEO, web design, ISP, Internet services, hosting, Shoretel Business Communications, HP Support and…read moreServices, IT services, networking and cabling

Wow. What great service. Seth is a life saver. We cancelled our service with Direct TV. We are…read morenow using an internet service to stream TV. After I removed all of the Direct TV equipment nothing worked. We worked trying to figure out how to set the internet back up. It did not work. Nothing worked. I called Rapid Systems and spoke with Seth. I thought we would need someone to come out and set up our internet service. Of course this happened on a Saturday night. Great idea on my behalf. Seth worked with me step by step over the telephone and we successfully set the internet service back up. Everything works great. Great job Seth.

Outstanding customer service. Knowledgeable technicians who are helpful, patient and kind. We…read moreappreciated his explanation and time.

We recently bought a new house, the previous owner had 3 TV mounts already on the wall, however the…read moreback plates for the prior sets were all taken by the previous owner. I understand that this is common practice, as they're already configured for his TV's. Quality came out and got all 3 of our new TV's set up with the proper mounting hardware. They were on time, pretty much on budget to what was quoted, the technician was courteous, clean and efficient.

They sold us a Samsung A13 phone and said it would be unlocked at the end of the contract, so now…read morethat its no longer on contract and unlocked, who cares? It doesn't work with any other carrier. Only Spectrum. I gave it away to a guy who wanted a camera to run his Alfred app on, that's about all it's good for. It was awful indoors and we had to restart it every week for the phone to work. But if you text like a teenager? Yeah, it did that well.

I decided to switch cell phone providers from AT&T to Spectrum due to a recommendation from a…read morefriend; did some research with great results. I visited the West Melbourne store and a young man by the name of Elijah Kegerreis, store specialist, assisted me with the transition. His customer service was excellent, his knowledge was excellent, and the transition was super successful! I was expecting a mediocre interaction at Spectrum, but Elijah changed that to an optimal experience; thanks Elijah!

Joe replaced the motherboard for the tv and was very knowledgeable. He was prompt and courteous…read more Very thorough when it came to checking if the fix worked.

I am so impressed with the service provided by JCA Electronics. Their representative stayed on the…read morephone with me for 30 minutes trying to solve an issue with my TV. He actually diagnosed to be a problem with my AV receiver. Many thanks to this company for solving my problem. Highly recommend this company