I have had issues with my internet speed since September 17, 2017, so I called technical support to have the problem addressed. The first service tech confirmed that the internet speed was normal based on a hard line test directly to the router, and that if wanted a better range to have an improved signal in other rooms to purchase a nighthawk router because spectrum does not provide the best routers. Which I couldn't understand why I would have to purchase my own router to receive the speed I supposed to receive from Spectrum when I submit a monthly payment for that expected speed with the router provided. Yet I submitted, and left it alone. Then the speed continued to get slower, and slower where I could not even stream one device or use my laptop with an extremely slow speed, so I called again on September 17 for another service tech to address the problem. When he arrived on September 18, he was extremely rude, which was not the customer service I expected to receive. He switched out the router and gave me a better one, which I don't understand why the first tech didn't do. Nor do I understand why not give me the best router they have initially versus a secondary one in the first place. When I took him to the location of the router, he flipped a switch with out my permission that goes to our ceiling fan, which resulted in our ceiling fan shorting out. I'm a sales consultant for a solar company, and when I enter a homeowners residence, if it is dark in the room I do not go off and start turning on lights in their home. It's not place, I may request for some light which I leave it to the homeowners discretion as to which lights he wants to turn on. But I don't go in simply flipping switches in their home. When I brought to the technicians attention that when he flipped the switch that shorted out the ceiling fan, he did not apologize, or attempt to rectify the situation, he simply disregarded it. If he would've simply ask for some light, I would've opened up the curtains or use lights, I always use to brighten up the room. But he didn't ask he took it upon himself to just flip switches, that he has no idea what they go to. When I called Spectrum to notify them of what transpired, the turn around time, was great to speak to a representative was great, less than 24 hrs. Ricky was the first individual to reach out to me was amazing, she was understanding, sympathetic to my situation and helpful. She represents customer service should be given by a company. However, Jim Bush a local supervisor who reached out to me in regards to the claim was very rude, un-compassionate, and completely defensive of the technician. He stated that it could've happened to anyone, and questioned me on if I was simply submitting this claim because were a company, and if it was anyone else would I expect them to pay for it. I was speechless at the way he consistently spoke to me. I expressed to him that no one comes in my home and just starts touching things that do not belong to them, or start flipping switches without at least asking me first. And if they did and that happened they would've at least apologized and stated what happened. I never even received an apology for the incident, which would spoke volume. Jim Bush, is supposed to come take pictures tomorrow at 10 am which, I not looking forward to having someone with that character in my home. I'm really an not impressed with his level of customer service as a reflection Spectrum. As I previously stated, if I enter into someones home and I touch something, I have no business touching and it results in damage, then I take responsibility. I truly hope that the final outcome has a better result. read more

I decided to switch to Charter to save money since they had a good price for bundle package AND the best part is there is NO contract and price is good for 3 years. I was pretty nervous after I read the terrible reviews on Yelp. I had some problems initially with my setup but Charter reps were helpful and my problems were quickly fixed. It has been 2 months and overall, I'm satisfied with the fast internet speed and I enjoy the free movie channels. read more

SPECTRUM is HEARTLESS when it comes to dealing with it's customers who have just gone through hurricane Irma. They bill a month in advance so in reality you are paying for a service you haven't even used yet. I have a disabled granddaughter. She is paralyzed from the waist down and television is very important to her as you can well imagine. I had to use my Spectrum bill money to prepare for Irma. Today Spectrum shut off my cable tv. I called customer service, talked to a supervisor and explained my problem and asked for a 2 day extension, just long enough for my pension money to arrive and I would pay the bill. Spectrum would not work with me. Pretty heartless of Spectrum to treat loyal customers who have just been through a lot and are still dealing with the aftermath of Irma like this. Sad when big companies such as Spectrum view their customers as nothing more then a dollar sign and ignore the human condision read more

I work from home so my job depends on a great connection with reliable service. I have been suffering for the longest with slow DSL speeds because we could not get Fios in my area. My job productivity and school work were suffering so I knew I had to do something. I had lived with roommates who had Charter several years ago and never a problem so I decided it was finally time to get my own. I read many negative reviews here on Yelp which kept me putting off switching. Finally right before the Thanksgiving holiday I got online chat with a representative and this Saturday I made the switch. Great phone+ Internet bundle to meet all my needs at a good price as well as super quick professional installation. The guy doing the installation showed up 20 minutes early and within an hour I was ready for work and/or play. Today was the best day I had at work since I have worked at home. Not once did I have a single client complain that they could not hear me and my work flowed perfectly. Absolutely no buffering on any of my streaming services the rest of the holiday weekend and everyone in the family enjoyed a perfect wifi connection as well. Thank You Charter Communications! I am looking forward to a long and happy relationship! read more

two Spectrum vans parked on either side of my driveway so I can't safely see to back into the street

Welcome to the 90's. The equipment at Charter Spectrum is from the last Century. I was a Direct TV customer but when I moved back to Long Beach I decided on Charter for my internet and TV. Big mistake. I'm looking into Direct TV and other options now. You have to scroll through every D program to find Downton Abbey. There is no way to type the name of a program on the remote. It's so 90's maybe even 80's. Not what you expect when you pay these rates. Forget it I'm going to find a new carrier. read more

Spectrum sucks. My service has done nothing but go downhill since they took over for time warner. When I called to work out a billing issue they were politely curt when I ask to speak with a supervisor they put me on hold then said they would call back. Not! So I called again spoke to two people ask for a manager that could help and was told they had all gone home for the day. How convenient. After calling three more times someone finally called back and essentially said too bad so sad we won't help you. It's sad that people have to deal with this kind of treatment to watch overpriced tv and it's not even commercial free. read more

Losing customers for a reason. I stuck with Time Warner and now Spectrum for many years. They will not offer you any deals as a long term customer, only to new customers so they can trap them in exorbitant fees and bad service. On top of that I cancelled my cable services on Sept. 7. The billing cycle started on Sept. 2. Apparently they have a new policy where they charge you the full amount no matter when you cancel. So if I was 1 day into the cycle, I still would have been charged the full amount. Probably because they have so many people leaving. Spoke with a customer service rep and then a "supervisor" and they stuck to the script. For an 11 year customer who was still going to use their internet service, they couldn't help me out one bit. The "supervisor" actually threatened me with collections if I didn't pay the full amount. Why not just adjust the bill and try to make someone happy...... so simple. read more

We had a very bad experience. We originally had Verizon Fios. Charter offered us 155.00 for a bundle which included all channels, including premium. That $155 included taxes. The first bill was to be $188, because of the install fee. The bill came a week later and it was 212.00. The minimum monthly it would be is $180, not the $155 promise. I called charter the same day to dispute the bill. The women on the line asked what the exact discounts were because they do not offer my package for that price. I asked for a supervisor. He stated he could remove channels to get it down. Absolutely not, that was not why I moved from Verizon. I stuck to my guns and requested disconnection. At this point the supervisor stated he would open an investigation an see if they would honor the price. They do record all conversations so they would have an answer in two days. Two days came and went no follow-up. I cancelled service with charter and went back to Verizon. Verizon matched price for 155, but it cost me installation fee. Attempting to go with charter to save money cost me more than staying put with Verizon. We do prefer service with verizon. Better user friendly platform, better channel line up. read more

Don't know why Charter is rated so low. I had no issues whatsoever from start to finish. I had their services for 2 years before now moving to San Diego where unfortunately I can't use them further. I only had Internet services where I started at $40 per month and ended at $50 with 60MBPS, which is pretty awesome compared to other services. I don't have cable and streamed everything while also using wifi to work and do school work with no lags. Never had to call them for any issues and they were easy to cancel too. Highly recommended!! read more

Charter is a ripoff and horrible company they refuse to fix issues that can be repaired....they do not honor warranty or there advertisement

Had a rep come out twice, received mail offers many times finally called them to find out no service in my area. What a waste and terrible way to do business read more

Charter is the slimiest company out there. I think Lucifer himself runs this place. I want to give this place negative stars, a punch in the groin and just an overall F you. It turns out they had been charging me an extra $5 a month for "wire maintenance." Apparently this is something you opt for and I did. Let me tell you people, I never opt for additional things that cost money. They were screwing me, and as Cartman would say "why don't you take me out to dinner before you screw me!" The lady was horribly rude too. People this is ridiculous! We shouldn't be taking this. Trying to figure out alternative ways to get internet currently - thinking about hotspot. But when I finally do quit charter and turn in my equipment, I will scream "free at last, free at last!" Jerks, I put a curse on you. read more

charter sucks more than anything ever sucked before...ugh looking for ANY other alternatives for internet i'm over TV thanks to charter...the monopoly they have in Long Beach SUCKS so much actually giving them 0 stars but yelp is forcing me to give them at least one read more

Terrible TV reception! Technician tracked mud into my house and all up my stairs. Horrible service. We changed within 24 hours to DirecTV. read more

do not get a moble phonr with them ...you will regret it !!!! they will make you keep it no matter what and pay for it ...no exceptions !!! they strong arm you to keep it!!! its a set up once you agree to terms and conditions...please stivk with your normal mobile service ...no benefits to having them nor a store to go to get help or accessories ...its a bum deal ...and a trappppppp!!!! read more

I transferred my business account from AT & T to Spectrum. The service has been consistent. What I find beyond frustrating is their phone system. Spectrum did not port my 800 line from A T & T. I have lost that number. That is a mistake. I get it. However, it has been a terrible waste of my time trying to get an 800 number set up. Their phone prompts do not allow you to get to the correct department for assistance. I have wasted so much time trying to get to someone who can help with the issue. Once I do get to the correct person, they do not have a direct line to return a call. I have spoken with 2 different people who have said to expect a return call within 24 hours. No one has returned my call. So I am back in the phone prompt hell to try to get back to the correct person. This is all so I can get an 800 number set up for my business that should have been taken care without issue by Spectrum. This is an issue that has gone on for several weeks now. Following up with customers should be part of your customer service. Correcting your mistakes should be part of your customer service. Having a user friendly phone system should be part of your customer service. Spectrum is lacking in basic customer service. read more

I live on Florida's Space Coast. Since Spectrum bought BrightHouse a couple of years ago the service has gone straight down hill. I've called Support more times in the past 2 years than in the previous 20 years. I had the same TV/internet plan for about 20 years with Brighthouse and my bill hardly changed. In the couple of years since Spectrum took over my bill has gone up ~$50 per month...per month...for the same service. They say it's because I lost some discount I had. "Discount"? I had a "discount" for 20 years and suddenly I lose it? In addition to the higher bill, the service completely sucks now. The TV picture freezes or breaks up often enough now that I'm not surprised when it happens. Response to inputs from the DVR's remote can take seconds to react most of the time. It got so bad a one point I thought the DVR or remote had gone bad. When I got to the office to replace it there was a line out the door with people with the same problem. They explained it was a problem with their servers in Orlando. They fixed that problem but it's still much too slow. Watch TV from their mobile or computer App is difficult. It's not unusual to get an "Unable to complete that request" notice." (like it did this morning). I would have given them zero stars if I could. read more

THE BIGGEST WHO'S ON FIRST I EVER SAW the right hand doesn't know what the left is doing! Was so excited to save a bunch of money - now I know why. Apparently, Spectrum bought out Time Warner Cable. I was approached in Walmart by a Spectrum sales rep with a special offer and I was going to save about $150 a month - thats 1800 a year so I was super on board with that. Since I didn't have my home phone account number with me at Walmart, I somehow got automatically assigned a temporary phone number which I didn't realize would mean my phone number I have had for almost 20 years wouldn't be able to receive incoming calls for a few days until they "ported" it over - or would it? Several calls to the company assured me it would and they refused to "pre-port" the number ahead. However the tech who arrived to install assured me it would not work this way and refused to set up my service - or any portion of my 3 bundled services and said everyone had been lying to me. What? Who says this stuff about their own company? I told him I would just forward my home phone to a cell phone in the interim and it would be fine but he still refused to install anything AND HE LEFT MY HOME after arguing with me about how it wouldn't work right for AN HOUR and he even was made ME call customer service to SET UP MY ACCOUNT CORRECTLY, which of course they said no again. By the way, this tech called his dispatcher to inquire and I asked if I could ask the dispatcher a question and the dispatcher refused to talk to me! What is going on here??? I had to call customer service yet a 4th time after he left to explain this was unacceptable and they said they would send another tech out the same day and take another $50 off my activation bill. Then I got a message from them saying that the first tech had stated I had refused to hook up my service. The message also said I had to call the customer service back and have them SET UP MY ACCOUNT CORRECTLY. By this point it's just comical right? or down right maddening. I explained to them, yet again, I had already tried this a few times and they wouldn't do it that way so just send the other tech out. They confirmed the new techs arrival time 3 times - as in 3 different calls to let me know he was on his way. Needless to say he never showed up. At least I got to keep a service that works rather than actually switching and being even more disappointed. DON'T WASTE YOUR TIME. They don't even know whats going on. read more

So crazy seeing all these reviews of horrible service! Makes sense though, people are always prone to leaving a bad review rather than a good one. I've had Spectrum almost 2 yrs now and I've reveived nothing but great service. We've signed up for the cable, Internet and phone package and received a great deal! My monthly had always been the same, no 'surprises' or 'ghost charges' They even added boxes in each of my 3 rooms as a customer service gesture for the smallest miscommunication. The cable works perfectly fine and the Internet is amazing. I have 7 people living in my home (I know, full home lol) all with electronic devices connected to the Internet and I've never experienced slow connection speeds. The phone line is cool to have too, as I never had one before and didn't cost me a dime to add, I can make unlimited calls overseas and not have to worry about posting minutes or reloading cards. All in all, great company! I'd recommend Spectrum to my friends and family members! read more

I've had TWC Cable TV for over 25 years. Just the TV. When Verizon decided to get out of the email business a couple of months ago and I had Verizon DSL, I decided it was time for a change so I bought Spectrum/TWC phone and internet to add to the TWC TV. That was 6 WEEKS ago. Since then it took Spectrum 2 weeks to get my caller ID to post on the TV and 90% of the time when I dial a number I get a busy signal. I then hit redial and it goes through. Have to dial twice to make a call but I think maybe it will correct itself. New service and all that. Then I go through my favorite channels and realize that I am missing MANY channels as compared to my PREFERRED package that I had with TWC. Seems the Sales Rep for Spectrum who sold me their package decided to quote me a price for a LESSER package EVEN THOUGH I told him at least 3 TIMES that I had the Preferred TWC package and wanted to keep the same. I told Spectrum this is the main reason the NYS Attorney General is suing Spectrum as we speak. Spectrum quoting one price for a specific package which they either don't deliver or charge a higher price for. Spectrum says they will adjust the price to reflect the price their sales person quoted and provide the TWC TV package I've had for the past 25 years. Good for Spectrum. But in the meanwhile I still have to dial twice to get a phone call to connect for at least 90% of the time I dial and although Spectrum adjusted my bill and added the channels I was missing and are honoring the price quoted by their sales rep (for one year and that's fair with me) there is still one channel I had before that I don't have now and would have to pay for to get. I let it go....again. Then I check my internet speed. I'm paying for 100mbps but the best I ever get is 55 mbps. I tell Spectrum and they excuse it with "are you on WIFI or directly attached to their modem. I'm of course on WIFI so that's their excuse citing walls and distance, etc. The modem is 10 feet away from my laptop, it's a studio apartment with no barriers between the laptop and modem so this should not be an issue but obviously is with Spectrum. Yet another reason the NYS Attorney General has Spectrum in Court. Seems Spectrum's equipment can't provide the speed they advertise. Specifically the 300mbps. Spectrum just doesn't OWN the equipment that can do that speed so those poor people who are paying for 300mbps and are getting 80mbps MAX are being ripped off. Go NYS Attorney General Schneiderman! Hold Spectrum to their claims! Still not a reason though that I can't get at least 80mbps for the 100mbps I'm paying for. So I let it go...again...and accept that my 100mbps doesn't exist and I settle for 55% of what I'm paying for, 55mbps, and still put up with having to dial the phone twice to get through to anyone. Spectrum then in an attempt to have their very well trained "to be nice" customer service reps decides to give me a call back after rebooting my modem to see if I still have to dial twice and I tell the service rep Yes I still have to dial twice so they decide to make an appointment for a tech to come here. Well he came this morning. Unprepared to say the least. I live in a 7 story building so the wires run along the top of the wall near the ceiling out in the public hallway. Not only does this tech not have a step stool to reach those wires (at least TWC had a ladder) but he also does not have a pen to write down anything he finds. So I lend him my little ladder and a pen and he goes out to the hallway, comes in a few minutes later, and I ask him is the phone fixed. He says "I hope so" so I say let's try it and I speed dial TWC/Spectrum. By this time I have TWC/Spectrum programmed into my phone and lo and behold I get an immediate busy signal which this tech witnesses. I then immediately call again and it goes through. Still have to dial 2 times to get a phone call to connect. I ask him what he intends to do about it. He says he put it in his report and that's all he can do then using my phone he calls his cell and it goes through and is supposed to mean something. What that is supposed to indicate is anyone's guess. Doesn't help me though. Now as he's leaving he tells me that Spectrum will be calling me to rate him and I should not give him a 10 but to pay attention to the instructions and only give him a nine. Well he really does not have to worry about getting a ten or a nine. I left shortly after he left and for his sake missed that call. Then not satisfied with any of this fiasco I call Spectrum and the person I get asks if the Tech changed the modem. I say No, all he did was reset it to it's default settings so now this rep wants me to make yet ANOTHER appointment for yet another tech to come and change this 6 week old phone/internet modem. I told him I don't rotate my life around Spectrum at which point he got nasty. So I guess the bottom line and point of this monologue is "Beware of Spectrum and their false claims". They're no better than TWC. read more

I'm giving this charter (at location 2310 bellflower blvd long beach, ca 90815) 5 stars for the great in store service... Hugo M. helped me and truly made my day... I went in on my lunch break and I promise you I was there for less than 15 minutes... I wanted to call in and tell Hugo's manager how great he is on the floor but I left without getting a contact number... The way he explained everything to me I'm sure I will be pleased with the service... I shopped around online and no one else even came close to bundle deals... read more

I returned a cable box and remote, and was helped by a very nice lady as soon as I walked through door...No problem at all.

i am currently on hold with charter for 24 minutes and counting waiting to talk to an agent. on-demand hasnt worked for months. i've had three boxes in the last month and am now on my fourth call for a repairman to come. if you miss them within their two hour window frame you cant call the repairman you have to go through the automated system, which now at 26 min and holding. this is why media companies shouldnt be able to grow so large that there aren't other options. i am now on hold for 33 minutes..... at 45 minutes ii gave up read more

This is the absolute worse service i have ever experienced on any level!!!!!!! Especially cable....... Reboot every action, restart on demand, so many pathetic excuses for service that i am ready to file a class action suit. I usually spend two hundred dollars a month on a bundle, of twisty B.S. Right down the crapper which is where they will be going on friday when i get a new company!!!!!!!!!!!!!!!!!!!!!! G. D. I am so irritated right now with CHARTER COMMUNICATIONS WORSE THAN TWC.........arg shit i cant leave without a rating so what i rate is NEGATIVE TO THE HIGHEST POWER EVER !!!!!!!!! read more

You get what you pay for! And what we got was TERRIBLE customer service! When we decided to switch from Verizon to Charters to save a bit of money we requested to port our phone number over. Two months later the number had not been ported yet, meanwhile we had to continue paying Verizon's bill as well so that we wouldn't lose our number. Finally in November we called Charter's to complaint and see what was going on and they admitted that the porting order never went through and would have to start the process over. I was rightfully upset when I mentioned that this negligence was costing us the $20/month extra to Verizon and they assured me that once the porting was complete Charter would credit us for the time we had been double billed. After 5 months we finally got our number ported over and when we called to follow up on that credit their CSR said all they could offer was $10 credit, despite the fact that this was clearly their negligence and that it costed us $95.25 extra from Verizon while we patiently waited for Charter to do. It didn't matter how much reasoning I did, how hard I tried to keep my cool despite my frustration, or that I requested to speak to a CS Manager since it was clear that this rep did not care about me as a client, if I didn't accept the $10 they would note on the account that I was declining the credit and no further credit would be issued. In the end, we were able to connect, after a long time on hold, to a supervisor that offered one month's credit of phone service ($29.99), not even a third of the cost, and I had to listen to them lecture me about how it was basically my negligence for not calling more often to follow up and make sure the job, THEIR JOB, got done sooner. I was with Verizon for 7 years before I switched providers, that represents over $10,000 in revenue that we were committing to Charters when we switched, and yet they are willing to lose all that because they lack the common sense and commitment to Customer Service to recognize that this was their mistake and that issuing a reasonable credit to keep a client happy is a very cheap price to pay to secure that client's loyalty and revenue for years to come. Instead, I am writing this poor review, sharing this poor customer service experience with family, friends and peers discouraging them from switching to Charter, and looking for a future service provider because of their lack of accountability. Shameful! read more

Charter sucks, they quote you a price per month and start changing the billing price. Also I ordered cable TV for my young child to have age appropriate and educational shows on TV. My son came to me and told me he could no longer watch the shows that he liked. So I called Charter and they told me that , they had moved the channels in a different tier. It would cost me more money to order the same channels that he was used to watching. So I turned the cable TV off. The best thing I ever did, I wish I had done it sooner. So my bill went from $150.00 to $71.98. I opened my bill today and it was $77.00, I realized I was past due for a small amount. They told me that they raised it. So now I am going to turn off my phone. I told them if they Quote us a price per month and sell us a package, they should not be able to change the agreement any time they want. I am tired of being at Charters mercy. Who is with me on this? I wish they had a no star option. read more

If Charter Spectrum customer's think Charter's services are bad than they are RIGHT! Coming from a current/former employee,maybe if Charter "Spectrum would pay its front line employee's a competitive pay rate as of it's competitor's like Comcast,Time Warner Cable,AT&T/Directv and Dish than maybe it's employee's would give more effort into their work but instead Charter "Spectrum" is purchasing other companie's like Time Warner Cable and Brighthouse.Charter Spectrum doesn't want to pay it's current original Charter employee's the same hourly pay rate as Time Warner Cable who by the way pay their hourly employee's more per hour.How is a smaller company purchasing a larger company like Time Warner Cable who pay's their hourly employee's more per hour but Charter doesn't want to match Time Warner Cable's hourly pay rate?How do Charter "Spectrum" customer's feel with old outdated cable boxes? read more

Spectrum does not honor the commitment they make to their customers regarding promotiomal package deals. When I purchased a new promotional PACKAGE deal few months ago, which would be for 1 year, I was told the new channels that I would be getting. Well, as of today I no longer have the 2 new channels that i was told would be included and it has not been 1 year yet. When I called them I was told that those 2 channels were not part of the deal. I told the customer rep that those channels were part of the package that was presented and told to me that I would have. Since I lost 2 channels I should not be paying the same amount or they should replace it with other channels but NO they can't, i was told that they cannot do either one of my requests. A business who provides excellent customer service always honor their commitment to their customers but not SPECTRUM. All they can do is take $10 off on 1 bill only and then i would continue to PAY THE SAME AMOUNT FOR AN INCOMPLETE PACKAGE. How is that for customer service?????? read more

They sent out a technician and they tried billing for his service when it was a bad receiver. Always review your bill statements....

Well, I'm just beginning my review of services and there is a lot to consider here in Lakewood Village, Long Beach, California 90808. A few years ago, I signed up for Charter but the service suddenly went downhill with prices increasing in a big way. So I switched to Verizon and after two years they changed, without warning, to Frontier. Verizon was pretty good but Frontier service was terrible and the cost of service more than doubled (from $84 a month, to $196 per month) and they renewed my contract without my permission. When I was late on two payments, they threatened to cancel my service and charge me for every device I had, which I had already paid for with Verizon, a $200 cancellation fee, and $550 per device (x 3 = $2150) plus the next month = $196. The total exceeded $3346. No kudos for being a loyal customer and they were willing to try to screw me without realizing I don't even have a contract with them. No problem, they just signed me back up without my permission when Verizon sold to Frontier. I need a newer and better deal and possibly a lawyer who may be interested in starting a big fat class-action lawsuit. Just letting ya'all know. 4403 Faculty Ave. 562.608.7958. read more

We love the charter high speed internet and phone service, the representative was extremely helpful and he gave us a great low monthly price, we've had verizon for about a yr and were paying over $80, charter was only $60 per/month as long as we have the service for unlimited phone calls and an 8 meg internet speed, with no contact and no installation charges, i would recommend charter to anyone looking for internet/phone service, thanks again charter! read more

Been with them 2 years now and couldn't be happier. As I think back, there was one outage 4 months ago for a few hours, but that was because of the city doing some replacement of utility posts. Always in the range of 35 MBPS or better when I do a speed test. That's 10 over the advertised highest priced competitor of 25 MBPS. What's with this 1 start rating? beats me. Maybe the TV stuff? I don't have TV, so I don't know. Just internet. read more

Poor service, poor signal, no compensation for wasted time and money dealing with any of their shenanigans. ZERO STARS.

was with them when they were time warner had better service the service is really bad problems day one with the internet and the technician the first two were ok that came i had three the last one was rude and i will drop this company service was just overall bad spectrum is not worth my time or money you do better going to another internet provider read more

The reason I'm giving it one star is the HORRIBLE customer service from some girl name Jody if that's even her real name. This is not the first time she is rude to me. This is the 4th time. I went asking for another rep to help me and she had an attitude from the moment I asked her. She wasn't helping anyone else and the lobby was empty. Instead of her asking if she can help me she gave me a dirty look. I don't understand why you (manager)have an employee like this. By far one of thee worse customer service experiences I have ever gotten from all the 4 times I've gone. And I've been a loyal customer for more then 30 years. Honestly don't even bother with her she will give you such an attitude. Everytime I go I notice how she talks and treats customers. I've never said anything but my God this morning was the worse. I will be contacting her manager. No customer should get treated this way. read more

If I could give zero stars I would. I haven't had cable in years, only satellite. I was hesitant, but when I saw Time Warner was bought out I was happy. I talked to a rep, he gave me a price for what I wanted. When it was installed I didn't have American Heroes Channel, I called the rep he basically had the sale, and didn't want to talk to me, he said. All customer service. I called they said $20 more includes Movie channels I said I don't want movie channels. They said $12 then, I said ok. I get my bill it's $20 more I call the guy says you have to have movie channels, and it'd $20 more. I've had the service for just under 3 months. I go to watch AHCH , it's not available. I called AGAIN. He lady was very nice, but she says the tiers changed, and another $20 to get 12 channels. 11 of which I won't watch. I am going back to satellite. This is horrible service. I am beside myself. I. Ant believe what a rip off they are. read more

I do not recommend this company if you have other options, especially for internet services. I have been dealing with them for a while- only because this is the only cable service that is offered within my area and the fact that I need internet service for school. I have been paying an expensive monthly amount for the bundle package and has not been able to enjoy my internet service, due to the consistent disconnection of internet service every other five to ten minutes daily. For example: I have been in the middle of an assignment or filling out an application online where the connection drops out of nowhere, causing me to have to start over from the beginning. This has been taking place the entire time of having this service with Spectrum on a daily basis. I have called and reported on many occasions to see if they could find the problem and rectify it. They have came out on numerous occasions and has still not figured out the problem or rectified the situation. They have only replaced the modem/router boxes to no avail on my end. I am paying for a crappy internet service, only because I need some type of internet service for online classes. If you can find a good/stable internet service with someone other than this company, I highly recommend that you look into that. I have not had a good, consistent, stable connection with this company. read more

Zero stars. I can't rate this service low enough. Over the course of one year since they bought out Time Warner I have had to call customer service nearly 10 times because the service wasn't working. The most recent time I called, I was told there was a systemwide problem they were working on, and that it was not only me who was have an issue. In the middle of providing me assistance on this call I was put on hold 3 or 4 times. The last time, a completely new service rep picked up with no idea of what the previous 20+ minutes of time had been spent on. In my nearly 10 calls, I have only had one representative successfully solve a problem for me. The rest just made notes on my account in case the problem "arose again" (which it did, repeatedly). There are very few other companies who can provide consistently bad service and not get dropped in favor of better options, but of course most people only have one cable/internet option. This needs to change. read more

you cant get past the robo call system, now they want to charge for them to call you back? lousy service, cant fix problems, and a new cable from the pole to my house is still laying on top of the ground for over a month. read more