My mom always said a leopard can't hide it's spots, so is the case for Time Warner/Spectrum/Charter or whatever they want to call themselves. When the tech came to install service I did not double check the equipment installed against the invoice that I signed. When I moved out of my one bedroom apartment I did a thorough search and took all equipment visible, put it in a box and returned it to a Spectrum store. I was told I did not return their modem. I explained I never had a modem as the apartment complex I lived in provided their own modem unit mounted on the wall of each apartment. Spectrum said they would do an investigation. Their finding: I signed the invoice which listed a modem therefore I must pay them $78 for a piece of equipment that never was installed. Take my advice, when you see the leopard, run!!! read more

It's like the dmv take a number and listen/look up at the tv screen. I was returning the modem and right when it got to my number the Equipment customer service rep decided to go on break. Eeffin jerk I was his last customer. I got sent over to the blondo emo chick at payment services. read more

It continues, just cancelled my TV because they raised my rate $30 a month. It's almost like they're proud of being awful. Oh Verizon Fios why can't you be offered in my area, want you so bad. read more

There has been one instance out of probably 5 interactions in the last 4 years where I was unsatisfied with Charter. The last time I had talked to them on the phone they upset me and I threatened to cancel. The manager gave me attitude. That didn't go over too well with me to say the least. A location-based Yelp review should not be based on an over the phone interaction though. I went into the Charter store, took a number and didn't have to wait too long. I was returning a cable box. For one thing as far as aesthetics go, the store just looks cool and all futuristic. It was also clean! I was lucky enough to get Steve. Steve was totally cool, personable, and pretty much helped to restore my perception of the company. read more

Spectrum/Time Warner. Rip Off. They are more loyal to new customers than they are loyal customers. They say you have 100bps (or whatever it is) for internet, but when I am checking my roadrunner email, it spins and spins, takes over 30 seconds to open one email. It's horrible. The main reason I stay is out of procrastination. I will be searching for new service however, anyone have any thoughts? I need basic TV, DVR capability and Internet with WiFi. I pay over $130.00, they just tried to raise it to over $160.00 a month. This is what I am speaking about when I say Loyal customers. I went to Spectrum and did a calculation of what I am paying. Even their own website said if I was a new customer, I could be saving $60.00, what?? read more

I received a call yesterday it said it originated from Compton California the number was area code 310-554-2698. I thought it was from somebody for my health care so I answered. It definitely was not it was from spectrum communications my cable company. The gentleman on the phone asked me how much I paid for my services I told him to $203 and he said I can do better than that how many TVs do you have I told them 2. I then told him I also have wireless Internet. He said it would be $160 month. I said that's fine signed me up. He then asked me who my current provider was I said Spectrum. He said well this is only for new customers. I don't understand why they are giving this promotion to new customers and not the existing ones. Why are they not rewarding customer loyalty. This is just bad business to me I hate spectrum and as soon as I find a better Carrier I will be leaving spectrum. My name is Sean Patrick Stidham and I'm going to be an ex spectrum customer. read more

Crappy internet with bad service, deceptive pricing, and pushy mail advertising. The in-person customer service experience is not that much better than over the phone. Don't bother. read more

A nice salesman came to my door and I was ready to try something new. I did ask him about the SEARCH FEATURE. He said it had been updated. That was a deal breaker for me last time. So they came and installed it and.....search feature is as bad and outdated as it was 3 years ago! for me is again a deal breaker. You can only search alphabetically (so for a show whose name starts with "s" you have to thru ALL the shows whose name start with s), or by Theme and again scroll down thru hundreds of shows or by Channel, and same story. It is incomprehensible to me that Charter won't update their software. So now I'm re connecting to my previous provider. read more

Two weeks after moving to Spectrum's bundled services offer (cable TV, Internet, phone), Spectrum moved the channels like Discovery, American Heroes etc to "Tier2" and wanted $12 more per month. I was getting those channels for two weeks and they just pulled them away. I called them and received the unpleasant news that it was just too bad that I had signed up for a package and that package changed two weeks later. There was nothing they could do and I would need to pay the $12 to get those channels. This was a classic bait and switch. I was just the chump that got caught in it. Now I see the new bundled service offer has phone service for $10 less per month than I am currently paying. I figured I'd move to the new bundled service and what I save on phone service I could apply toward becoming a tier 2 subscriber. Once again, I'm the fool. Spectrum says the $19 phone service bundle is only for new customers whom have never been with Spectrum before. I'm not allowed to switch to the new bundle which means new customers pay less than current customers. So I'm hosed and now have to leave Spectrum and go back to my previous cable/Internet provider. I don't trust Spectrum and have been given the "sorry it didn't work out" attitude. The only thing for me to do is vote with my feet. Goodbye Spectrum, your business practices are deceptive. This is the real reason for not having contracts, Spectrum can raise the price at any time and there's nothing the consumer can do about it. read more

Do not do business with Spectrum. They sold money from me and will not give it back. I canceled my phone service with them and they deducted money from my account and will not give it back. They keep lying to me and every time I call they will lie and say something I want to hear and when it is not done I call back and they gave a whole other story blaming me. Never trust them and don't have anything automatically deducted from your account. They will steal it. read more

They will call multiple times a day for weeks on end to suck me in. I finally break down and order one service. Guess what no show and no record of my appointment. Not once but twice. I can not stand them such a waste of time to wait for two no shows......I have a Internet provider that cost more and also is not the best but they show up and provide something. Try clear spot it's OK or Verizon FiOS...... forget Charter read more

Well, no one contacted me, however, we got the apartment manager involved and Charter sent another technician out. It seem this technician new what he was doing. He found the live line in the apartment and hooked up service without having to run new line. I still hold fast to the terrible customer service and when other cable internet provider competition is available, it would be an option to switch over. read more

THE WORST!!!!!!!!! TW was fine till the merger. I had problems with my DVR and they sent a technician the other day. It was my sixth service call because I had had all kinds of problems since Charter took over. The guy came and replaced my DVR. I realize that evening that I could no longer record 6 shows but only two. To make a long story short the supervisor told me Spectrum does not Supply Six Show recorders but only two and I would have to learn to live with it. Bye-bye Spectrum!!!!!!!!! read more

I am simply seeking Cable service. June 14 of last year I requested a new service site evaluation, the spectrum representative submitted his report but for some reason the report was no where to be found. I called again in August with the same result. After continuous excuses, I received a call in January 2020 and follow-up from Emily with Charter Communication which supports Spectrum engineering on Maui. Emily forwarded details on installation requirements and a new contact Connie. I subsequently had questions for Connie and still haven't heard back. I am disappointed with Spectrums customer service and lack of follow-up. Bring back Oceanic Cable. read more

Number 1 worst company, hope close down soon. The wifi is not working i make phone call they tell me will send someone come in take look is free , I ask many many time for sure it is free! She say yes on the phone,but after they came check, they charge me$60 for service, it is cheating so suck. read more

Customer service does not have complete information as to what is transpiring and thus is unable to give an informed answer. Asked for a timeline for an outage in my area. Could not give me one. Asked what caused the outage. Could not tell me. As I have a vast knowledge of digital tech I asked the specifics of what the problem was. They could not tell me. This company is completely inept. Use other service providers when possible. read more

Installed yesterday. Router stopped working an hour later. Next appointment not for 72 hours. Off to a pretty bad start. Nice customer svc people but in the 5 years of having Verizon I never lost internet. Can't work can't do anything without it... read more

People may not like charter services but the employees at the store are very professional. The store is always clean, cool and the help is quick. Went in to exchange equipment, no lie, it took me less than five minutes. read more

Horrible People who block the alley and wont move their trucks no matter how many times you honk, blocked my garage and I had to call the Police to get them to move!!! read more

It had been weeks that several HD channels disappeared, so a technician came by and spent all of 10 minutes rewiring what was initially wired by Charter in the first place to get the channels back. No problem until I was billed $45 dollars for this. I called and asked to have the fee waived and was refused unless I agreed to buy monthly insurance from them. What a gyp. read more

Just got off the phone with a Spectrum rep (and I have called each month regarding rate increases for the last 3 months). Since my one and only promotion ended in July (and Spectrum took over) my rates have increased upwards of 50%. The rep's (who are always nice) can NEVER help me. They won't give a phone for customer retention (or a direct line to cancel), and state they are unable to offer any promotions. The channel packages are such that the 'basis' plan offers next to nothing (as they've changed the channel selections around to remove the channels most people want), and have put them in a "expanded basic" service. I would add here that this 'expanded' plan was added to my service without notice or consultation! So....what Spectrum has done is taken over Time Warner....rearranged the service plans, and as others have noted in reviews, increased the bills on average of just over 50%. In my case, they have a monopoly in the area, and my only option is to go with a dish or streaming content, and Spectrum takes full advantage of this with all their customers in the area. And, this includes a high population of retired people on fixed incomes, that are often 'shut ins' where TV is their only outlet for entertainment. read more

The system is the worst. It's unreliable, slow, lacks features, and is full of bugs. We just got AT&T in our area, but it's with the slower Internet connection (i.e. not the gigabit connection). That being said it appears most of the problems with the spectrum system are software related. And, ironically, Spectrum has set up a web site to get feedback from their customers. And the site is USELESS. https://www.spectruminsiders.com It's been up for TWO MONTHS. And it's mostly empty. They have three main sections: Activities, Newsletters, and FAQs. Only the FAQs has content. I could write a novel on what they could do to improve their system. The first step would be to hire someone with vision and guts. The second step would be to hire someone who can put in the kind of system that would shame the competition. The sad part is that they HAVE the hardware. With their infrastructure they could provide services and features that no one could match. Suggestions ========= Clean up the interface, it's impossible to find what you like. Look at Netflix. It runs on cheap hardware, and does a good job. You can also do things like alpha blend pop up content. Provide more UI real estate. And, if you don't think your average user wants that (i.e. the 80/20 rule) then let the user decide. Video on demand. Let me filter and sort titles. Or use other user's ratings, movie critic ratings, parental ratings, date released, date added, etc. Also learn what I watch and suggest titles I might like (e.g. Netflix again). The DVR could be more helpful. At a MINIMUM when I use the recording manager and the content changes time (e.g. a Football game ran long) then UPDATE THE RECORDING TIME. And what about letting me adjust how the DVR works. For example does it have to come out of pause, switch to a commercial and begin screaming after 5 minutes because I had to answer the phone? Metadata on content. Sometimes I want to read about a movie or series. Can't you tie in IMDB, Rotten Tomatoes, etc. or hire some people to put up some information about the content? At least the YEAR it was released. Any awards? Tie ins with other content? Anything. Games. The system has the hardware, you could add a couple of public domain games when you get bored or you just want to do something different. Look at Roku. Your box has the hardware to play chess (against an AI or human), Tetris, Trivia, etc. and if no one uses it what's the harm? You could fill it up with PD content. This might not be practical but you get the point. Shopping. What about letting me order pizza through the TV. Or find out about a product when I see it in a commercial. You'd think the vendors would pay YOU to provide that service to us. What about video teleconferencing? Adding a social aspect to the system? Watching a movie with a friend (virtually). It doesn't have to be Rocky Horror night ... but at least TRY something new. OK, enough. This company has done nothing over the years but remove features and add bugs. Sad. read more

do not buy. every year spectrum cable tv increases advertising with less programing. watching 15-16 minutes of advertising and 14-15 minutes of the program in a hallf hour-that's what ya get now. they even increase the volume of the advertising compared to the program content-very annoying. they've taken programs away and you now have to pay extra to view them. typiacally need to reboot 2-3 per month read more

sad way to run a business...when a LONG time customer is treated like a bank...they offer nothing to keep your service past that cheap package they suck the new people into...yep they will see their bill go over 200 a month and the quality sucks...reruns after reruns..and you are paying top dollar to watch the same shows we watched for FREE growing up. Customer service will tell you the only way to cut your bill is to drop services and lower your package of channels. The internet goes out all the time...The sad part is they just do not care about the customer...and do everything they can to drive you away...prices go UP with stupid service charges and it becomes over priced junk. Time to do what they say you have to do and that is drop services...cut the phone...and back to basic cable...and do more streaming...just not with their streaming package...they will not even tell you the channels you get...they said wait and see.....wow...what an attitude to have when you charge so damn much.... read more

If anyone ever thinking about get charter don't do it! Your better of reading a book! If you plan on watching a show you wouldn't know what's going on because its robot tv. Just save yourself the time and go somewhere else. read more

Had the so called installed and the TV in the bedroom I had to come home and fix the installer couldn't get it in stalled with out having the HEMI cable on the outside wall from the hallway to the bedroom. left no paper work how to set up remote or the DVR had to have them come back out for this !!! lost service the next day ! called charter almost couldn't get reset and they want to come out the next day !! to repair and then I found out that they don't have muiltiroom DVR like the there pape says I'm try to cancel what a joke!! read more

It should be against the law to provide such a bad service. I speak mostly of their TV cable service. I don't have their phone service so I can't comment on their phone service. They're constantly working (or "improving our service") on the lines outside our building. If you are watching something or recording something, oh well. read more

Just signed up for Charter cable about 3 months ago. We had their phone and internet service for sometime, and we decided that our cable diet was over after 2 years. It was great to get our cable service set up the same day as we called to order it, but that is where the thrill was over. The interface looks like our cable was straight out of 1997. Even when I had Time Warner 8 years ago, the interface was more modern and more user friendly. Don't try to search for anything by name, it will take 30 minutes. Our cable flashes to darkness for about 5 seconds every time a new show starts, On Demand shows take 90 seconds to 2 minutes to load, and my DVR can only hold about 20 shows in it's memory before it is full. We had Fios before our "Cable Diet" and I thought that their service was expensive, but now I realize the value of it. We have Netflix, Hulu, HBOGo and Showtime on our Apple TV and we just wanted some other channels that aren't available on any of those outlets, however, the struggle is real. The picture quality is horrible if not watching in HD and then it is only "normal" quality, and we have a new Sony television. It doesn't make sense that Netflix comes in much clearer without HD than our cable comes in on a regular channel. Alas, it is either time for another "Cable Diet" or Fios. The jury is still out on that right now, as I don't want to pay a cancellation fee, but at this point, paying the cancellation fee might be cheaper on my constitution than dealing with the frustrations of trying to watch a single show. #sadface read more

Like so much in American society today, the Spectrum people are here to make their profits regardless of what pain it may cause you. When I signed up with them three years ago, they gave me a bad router and despite my complaints on multiple occasions, they did not bother to change it. My internet would cut off at various times and I never knew what caused it. Finally was able to convince them it was a bad router a few weeks ago. My bills kept increasing as time went by and Spectrum made out like the bandits they are (perhaps they should change their name to Specter since you can never find them?) The American service industry is a disgrace and at this stage in the nation's history at its most predatory. Unfortunately, it's the customers who are being fleeced. read more

so I find out during a scheduled service call from the tech that Spectrum has been charging me for 8 'boxes' for the past several years. Funny thing is I only have 6 TV's. So I call them, they send another tech out to verify my 6 TV's and 6 boxes. CONFIMRED. I call Spectrum billing back and ask for a credit for the 2 EXTRA boxes Spectrum has been billing me for as long as they've been collecting my $$, about 3 years. The answer I got from the Sr. Supervisor Brian, 'We're only going to credit you (for the 2 extra boxes we've been charging you) for the past 60 days. CRAZY RIGHT? they've been collecting $$ from me for 3+ years for 2 boxes I don't have nor use, once corrected, now they only want to give me a credit for the past 60 days....IT'S POLICY they say..... How much longer do your think these guys will be around? Spectrum SUCKS, SUCKS, SUCKS, SUCKS. CUT the CORD, get far away from these guys...... read more

My modem box went down and ther making me wait 3 day to come fix when I need it wish I had never signed up with them

NIGHTMARE! Everytime you call they spend 15 minutes trying to upsell you more products. I called to get internet service and they said that they could ship out the modem on the 31st since I would not be at or own that house until then. Then they immediately shipped it out. When I called they said that I did not have the option to delay shipment. HELLO! Why did they offer it to me in the first place? I had to switch to a professional install to stop the shipment and now I have to call before the 31st to cancel the professional install and replace it with a shipment. I am not feeling great about how this will turn out! read more

My internet goes down EVERY day, my TV channels hardly work. When ever I call, they always tell me it's a problem with my TV and computer. This is on top of them raising my bill to over $200 month. The more they raise the bill, the more channels they remove. This service sucks. read more

I only stayed with them because after cancelling tv service within the first week they gave me an incredible deal for two years on the internet. When those two years were up I called to have service cancelled because I decided to move over to Fios. I was told Id receive a paper bill for the last months partial service and that everything else was taken care of. Turns out they never cancelled auto pay and my account was charged an entire month. Apparently you have to not only cancel your services but then you have to specifically go in and cancel autopay because even if you dont have service they will still charge you. Im not even sure if thats legal. So upon talking to the representative I find out that i will still be getting a paper bill for the partial month even tho they already charged me for a full month. They cant do anything to reverse the charge and WONT reverse the full month charge until 6-8 weeks AFTER I go out of my way to return their modem to their office. WTF!? Ive had numerous problems with Charter over the years and they are by far the worst when it comes to customer service. Internet service also failed almost once a day which was annoying. This situation only solidifies my decision to change my internet provider. I would rather travel to a location with free wifi than EVER go back to Charter. Thats how bad it has been. read more

I wish I could not event give them a rating. They are thieves. my internet went up from $29.99 a month to $44.99 and all they could tell me is that I reached my one year mark and that the rates went up. Awful, just awful! read more

Charter is getting on my last nerve. A few months ago, they said they had to swap out my router and modem. They charged me for that... Ever since, my games are unplayable. Constantly timing out and disconnecting. I had technicians come out and say it's fine now, but nothing is really changed. They are basically seeing if web surfing works and when it does, they think all is well and leave. I talked to a rep on the phone and she said if a technician comes out again and it is working (i.e. surfing pages on a browser) they will charge me $40 or $50. I do not appreciate being charged extra to get what I am paying monthly for, Charter. read more

We just cancelled our service with Charter after 5 months to go back to Verizon. Vianey, the Supervisor we dealt with, couldn't give a damn about our account!!! Charter was unable to process any changes on our account and their customer service stated loud and clear "We don't care about the customer." Christi Wilkins Long Beach read more

I signed up for telephone and internet service for my business. In hindsight it is obvious that the saleswoman did not understand what existing telephone equipment I had, because on the day of the installation, we had to quickly find an additional technician to assist with the switch-over. The installation was scheduled to begin at 8:00 a.m., and I was told that it would, "take a couple of hours." I left my office at 3:30 p.m, and a technician was still working. The first modem that was installed would stop working approximately every other day. It has since been replaced. Although i am saving money compared to ATT, it has not been worth the hassle. read more

DON'T waste your time or money. Strike 1 - I received a bill in the mail with a due date prior to the post mark date. I immediately went online and paid it - late. I later learned was billed a $25 late fee. Strike 2 - One week after my service was installed my internet was disconnected because my account was over due (refer to Strike 1). I spent 73 minutes on the phone figuring this out and was forced to pay a $4.95 reconnect fee. Strike 3 - I frequently did not have service. I had Spectrum for 9 weeks and spent over 5 hours on calls with service technicians. I learned that if I wanted to use the internet, I needed to unplug then replug my router almost every time. When I called to tell them I was cancelling my service they made fun of me. But it was worth it. I've had WOW for two weeks now with ZERO problems and the bill is lower! read more

Not only did they use the bait and switch tactic with me, but now I am having to battle the company to get my money back. When I called to order internet the sales person talked me into cable too. What he failed to tell me was that it was streaming and that I needed certain streaming devices to operate their system, none of which I had. I called and cancelled the streaming, but then my internet went up by $30. I said that I was a new customer, at which time the cs rep told me I was a new customer 3 days ago. So I cancelled their service called another company and had the same speed internet for a fraction of the price within minutes. Since Spectrum has a 30 day money back guarantee, I called and asked for my money back. They told me that as soon as the equipment (modem) was returned I would get my money back to the card I paid it on. I paid $101.68 and they sent a prepaid visa for $30. I called today and they have to put in a request for the rest of my money. Had I not called, I never would have seen any of it, but I am not fond of being lied to again. I would have preferred the money go back into my account the same day the equipment was returned. Their ship is sinking fast, I am just not going to go down with it. read more