This people are terrible! They just want empty your wallet...bad product and worst customer service! Stay away if you can....

Spoke with Kenneth in support today. My cable box went out and he was very helpful in offering to send me out a replacement. Explaining how I can return the defective unit back in the same box. Thank you for the excellent service Kenneth. read more

Huge shout out to Spectrum for hiring Mony. Not only did he show up on timeHE WAS EARLY?When was the last a service man do that He was super cool.guidedme even getting my Bluetooth and surround get cable connected.Spectrum!Great job Mony. That's why I switched read more

Horrible cable company. Internet went out every day for the last 8 weeks, although the bill continued to go up... Customer Service would claim there was an area outage every time I called and crews were working to repair. Obviously they need better technicians if it was repaired but went out again the next day. Especially now, when people are working from home, it is ridiculous that they couldn't figure out the problem. The bill went up when they changed from Time Warner to Spectrum years ago and continued to go up every few months. Plus, they make key channels in different tiers so you have to go with higher one. Do we really need 1400 channels when you basically watch 20-25? Cut the cord people, but don't do it in the middle of your filling cycle, as an added negative, you get charged for the whole billing period. Lots of cheaper options out there! read more

Negative stars. My sister moved out so I contacted Spectrum to switch the bill to my name. Suggested a new cheaper package - never once did he mention that we would BOTH be paying for services for the same location for this month WTF. I asked why would they allow this to happen and she says, well .... That's it. That's all she had to say. Well. No attempt to right the situation. Nothing. And they don't pro rate. They suck. read more

They have this Bill Barboza guy coming to posted private property banging on the door waking people up 2 days in a row to sell internet. Read the posted sign & stay out. read more

My ex works for this company...he was arrested for assaulting me. We also are pressing charges of embezzlement and fraud. I'm sure that they would love someone like that working for their company read more

Literally worst place ever. Was on hold for an hour the other day trying to cancel my service, which they shut off 2 days early, then was told to just come in and I can drop off the equipment and leave. I get there, wait behind a lady and when I get to the counter the guy just looks at me and said go sign in (nothing else). I said oh I don't need anything I'm just dropping off my equipment. He goes Um do you see these other people, all sitting at tables or on couches not in a line some even shopping. I go yes but I was told to just drop off my stuff and I'm good to go. He goes well they're waiting in line do you think you're special and can do what I want. I go uh no I don't I was just, then cut me off and said what you think you can cut all these people, you need to sign in before we take your equipment....ok cool why didn't he just say that? I was told to just go drop it off. If that wasn't accurate. Cool. I was trying to tell the dude my situation and what happened. All he had to say was oh no that's not correct or no we actually need you to check in still..blah blah. Then that's fine I get it. But to respond how he did was....just wow... read more

Worst service, too many hidden fees,a lot of charges on bill,I will switch to frontier,

I've just come back from college and I'm fed up with how Spectrum has treated my parents. My parents had Time Warner cable and enjoyed the service until they switched to spectrum. They say that we ordered a baseball channel, which makes no sense because nobody in our family watches baseball. My mom has tried multiple times to cancel the service by calling in and until the third time she called they didn't even open a ticket and still won't let them end their service. My parents only found out about the bill charges after the fact, their either completely inefficient or their malicious because that kind of service sounds like a scam. Hard pass Spectrum cable. read more

Waited 3 hours and had to call to get a status. When the guy arrived he didn't have the tools to fix my cable issue. So frustrating! Now they have to come back another day. When will verizon be in my neighborhood?! read more

Several weeks ago I wrote a very negative review on Spectrum Cable company. It was posted on Yelp. I checked tonight and it was gone. Apparently, Spectrum has more clout than Yelp and forced them to remove it. I certainly did not. I was not one bit surprised. After all, Spectrum has already over powered the Dodgers and now the Lakers. Spectrum has taken away our viewing of those two local teams unless you get Spectrum. They try to make it sound like it's the Dodgers and Lakers doing, but, it's all Spectrum. They are the worst company to hit Los Angeles since the early days of TV. I saw more local teams in the 60's and 70's then I do now. When is someone going to stop Spectrum. How did they get all this power. I know one thing, I would not get Spectrum under any circumstances. I would rather watch grass grow. This is not going to stop until the people of Los Angeles stop using them. Come on LA, wake up and dump Spectrum. If you don't believe me, read their Yelp reviews that didn't get pulled. Thank you. read more

One of your door-to-door salesman just strolled past my No Solicitation/No Trespassing sign and knocked on my front door upsetting my household and disturbing my privacy. When I came to the door, he said he wanted to talk to me about Spectrum cable service. I promptly brought his attention to the sign on the opening gate of my property. He said that he didn't see it. I asked him to leave and he started in on his sales pitch. I told him the I would open my door and let my dog out if he didn't exit my property and he expressed surprise that I "would sick my dog on him" and continued to stand on my stoop after being asked to leave. Luckily, by the time I retrieved my shotgun, he had finally exited the property. I am a woman alone in my home. He was a stranger who wouldn't leave my property even after being asked to go. No means no. Do not buy cable from these people. They have no respect for personal property. Door-to-door sales are inappropriate this day and age and are a clear sign that a business prioritizes their profit and bottom line over your right to privacy and property. read more

Very slow internet. I have to reset my modem a few times a day now that I am working from home. I also think they throttle speeds.

Basic spectrum cable it's boring and expensive, they play the same movies over and over again, the only programs that are worthy of watching is soccer on the weekends, other than that its the same crap over and over, this company its just sad and plain, my suggestion is get your entertainment somewhere else, don't give your money to these assholes read more

They gave me a promotion until 2020 then said it's really only until 2019. Then I asked why my bill went up 40 dollars before 2019 and he said "that was the first half of the promotion" so apparently when they say the promotion is for two years they mean that the promotion will be cut in half in a year. So I had a promotion for $60 off until 2020 but my bill went up $30 and it's 2018 and he said that even though the promotion is set for 2020 it's really only good until 2019... Way to treat your customers by lying to us and forcing us to give you more of our money. I wish we had better options for internet read more

So I had to wait to return a cable box for like 30 minutes? Why couldn't I just drop it off quickly? This reinforces my choice to cancel. Sling is way cheaper. Look it up everyone! read more

My bill for basic internet jumped from $45 per month to $70 per month! No explanation.

ever since Time Warner became Spectrum their overseas customer service is POOR and their pricing went up. I used to pay $70.25 and they raised my bill to $170.00. I am so frustrated with their customer service and their attitude. I finally was connected to customer relations and after 1.5 hours on the phone my bill was lowered to $118 and less channels. I miss Time Warner who always had promotions going on. I need to look for a different company. Any suggestions? read more

This is by far the absolute worst experience I have ever had w a cable company. I've been a customer only 3 weeks and they lie about pricing and what took 15 seconds w Google (change in svc plan) has taken nearly 2 hours now and still incomplete w spectrum. And never got done. read more

I wish I could give this company zero stars. Their customer service is the worst I have ever experienced. 20 days later I still have no Internet but they insisted that I've had it for two weeks! Every time we call in we get a different answer. I just had a service technician leave my house and my Internet was still not up and running. When I told him I still did not have Internet coming up on my computer he said "that's on you, Lady!" Do not use this company read more

New to spectrum, however, not enjoying it at all. Very glitchy, consistently having to reboot, so over it!

Worst.... please pleasse I beg OF you, anyone and everybody, DO NOT FOOL by SPECTRUM TV CABLE!!! Freaking worst ever! Believe me or suffer. Every week same problem, same response from Soectrum. "We're having problem in the area and trying to solve the problem". I heard many of times same old response. For the meantime I can't relax and watch TV and my favorite show in TV..... sad there's no rating below one (1) star. They don't deserve any star AT ALLL!!!! I hate SPECTRUM Cable read more

Spectrum has fast internet, but service has been unacceptable. 8 days without response or visit after first contact. Spectrum's customer service group is dis-connected from their cable install/repair group. No one communicates with one another. Disappointing. read more

We made a mistake and overpaid Spectrum in May. We calculated the overpayment to be ~$85.00. I requested a refund. After many emails and telephone discussions, Spectrum initially provided a check for $61.57 (on June 9th). After contacting them several times, by phone and email, they remitted another $15.58 (on August 25). So they returned $77.15. Fortunately, I don't need the money. They can keep the ~$8.00. However, I don't like they way they treat their customers and screw them out of their money. In the future, I will not do any business with Spectrum and they won't get a nickel of revenue from me!! George Tucker read more

Spectrum has one of the worst customer services that I've ever seen. You talk to the computer for 15 minutes and then you stay on hold for 30 minutes period after that you still stay on hold for another 30 minutes to get no results from the representative. read more

DO NOT GET CHARTER/SPECTRUM. We got the 'Silver' package and internet with full phone but WOW what a waste of time and money. The 'Silver' package 'changed' after only 90 days and we were never notified, we just had channels disappear. We were told they are in the 'Gold' package now and we now had to pay $15 a channel extra if we wanted the channels back. The boxes have been repaired 5 times. We have to always reset them cause they lose picture or get stuck 'finding the date'. We are cancelling service, filing fraud complaints with utilities commission, better business, the City of Long Beach and publicizing bad reviews on all social media to 10K in Long Beach. read more

Absolutely horrible. They have come out several times to try to "fix" The intermittent slow speed's and Constant outage should but it never works. read more

We recently moved. The Spectrum agent told us our number would not change. We were happy that we were able to keep our number since we have elderly relatives in Japan that are not capable of re-programming their phones. We received our first bill and our number was changed. My wife was in Japan at the time of the move and if the agent at Spectrum had half a brain, she would have been able to set up her mother's phone. Unfortunately, she had come back already. I called and was informed due to FCC rules and regulations we could not keep our number. Which is fine, but no explanation from Spectrum. All the agent did was try and sell me extra services. Just say nothing and change our number. What if there was an emergency? The manager I talked to, Kenneth, sounded like a company dog ready to roll over for his company. And could only repeat the FCC regulations and "promised" to advise the trainers about this incident. I left Frontier due to lack of any signs if intelligence. Seems Spectrum hired the Frontier dropouts. read more

The staff here never look happy or friendly when u are the desk for assistance. Take a number and have a seat. We have hadbso many issues with charter within a 5 month time frame. We have had to return the cable box twice due to it freezing up or just refusing to come on. The internet issues have me pulling out my hair but we r stuck with them .. where I live in long beach they have the monopoly on services. Modem for internet returned once and had to have technician come out twice because customer service didnt trust our word about all the issues. So we have not changed to directbtv for tv service let's see how this goes. Charter get your act together read more

As I sit here, my internet is crawling: this feels like dial up. This is not hyperbole. Ironically, I apparently went beyond my "deal" and am now at $60/mo for crappy internet. What's more? The only "deal" they'll give is if you commit to even MORE services. Hey, Charter- work on having better service and maybe it would be worth the $60, but even my friends in DTLA are paying less and they are not on a plan or receiving a deal. Basically, your (what I believe to be illegal) monopoly on cable internet in Long Beach is a reason to exploit the residents. Even more? Oh, did I mention that I have dialup speed right now? I called to cancel my service last week. Set up a cancelation date. They call today to harass me- "buy more stuff from us (with our already AWFUL service and unethical charges/monopoly) because we VALUE you" (yeah, right! Nothing you've done shows you value ANYTHING but the bottom line: money). When you actually value your customers again, let me know. Until then, kiss off. $50 service calls when their internet connection doesn't work. Useless customer service. And higher internet prices than anywhere else in LA. Thanks for "increasing" the internet speed and adding even more charges- I think this dialup speed isn't worth $20, let alone $60! And to boot? I KNOW they're screwing with my internet speed even more- nearly two hours after I told the rep who called to harass to kiss off (because they value my MONEY) my internet speeds slow to the speeds that prevent me from opening Yelp properly- try streaming or gaming or anything else and good luck. Kudos to America for permitting monopolies and to the American people for being apathetic and complacent. Looking forward to the $100/mo crappy internet service, which is likely to follow in the next couple years. read more

Latency has improved between all of my locations in the southwest and west Los Angeles area. All are now between 12 and 14ms. This is far more acceptable. read more

I've been having Charter for 3 years. I only have internet and I'm paying $64 a month just for internet! I always have to unplug and replug to reboot after it slows down due to congested network. I cant deal with Long beach and Charter being the only option for service read more

Spectrum Cable is Horrible. 15 years ago my roommate's military movers accidental took the cable box. He swears he mailed it back and I believe him. However because nobody at this company can make a business decision, I have been unable to purchase internet because I refuse to pay 450 for a cable box which was returned to them. It is more important for them to stick it to me for 450, then let me purchase what could have easily been thousands in business. Plus I get the joy of being talked to like I stole something every time I try to reach a resolution. This is textbook bad business practice. Shame. read more

Really Charter? Cable down on a Saturday night of a Holiday weekend? Are you F'in kidding me? Nice !!!!!

Scam artists! Salesperson promised "everything FIOS gave you and more." Now I've lost DVR capability and MANY channels. Spectrum just yanked a bunch of channels away from me after two years due to an "audit."! Then they have the nerve to blame me and say I'm lucky they didn't back charge me for those channels. They won't give them back unless of course I pay extra. What a bunch of fraudulent scammers! DONT USTHEM! read more

UPDATE March 2016 Still great! Sometimes it slows down a tiny bit, but we're a very bandwith-heavy household. All of us are either streaming, downloading, or playing stuff online, but it still powers through! Haven't had an issue with a single thing and now I'm pretty much considering using Charter instead of anyone else for my business! ___________________ UPDATE January 2016 I am still VERY happy with our internet. We are still getting 60+mbps speeds, and three of us can play games online without anything slowing down. If the fourth person wants to stream video services like Netflix while we're all playing, it starts to slow down, but we use a lot more bandwith than other average households. I've also never had any weird charges or anything - billing has always been perfect. Autopay for the correct amount is always on time, and the only time we ever had an outage, I noticed it, but needed to go to the store. On my way out of the apartment complex, a Charter van was parked in the space out front and the tech was already working on it. It was fixed by the time I got home. ___________________ I cannot believe, and am actually thrilled, that my review is this high. Probably because of my very nonexistent expectations based on reviews I read before getting this service. I moved into apartments that I could not get any decent service at. I could not get U-Verse even though I didn't want it, I couldn't get FiOS, couldn't get Time Warner. So, what could I do? We needed internet. I went to make the appointment online and I had looked it up previously and thought that, at the end of the day, if I would even pull a speed that was HALF of what is advertised, for $40 a month, I would be very happy. I request the appointment online, fully knowing that they might not be on time. Here's the thing, I already had the day off, and didn't plan anything. I can do this. I work long weekends and requested a weekday. A lot of people can't do this so them being almost two hours late after the appointment window ended would be bad business for others. I already expected it and didn't lose any money by taking off work. Someone from the office also called me to let me know he would be late. Granted I already expected it but at least she told me. Anyway, he finally arrives and is able to set it up without much issue. He hooks up my laptop and does a speed test - 64.25mbps. He nonchalantly says, "That's our slowest speed right now." What?! For $40 a month I'm getting wired 64mbps? It's insane! And wireless gets about 50. I am EXTREMELY pleased with the connection and connection strength so far. It should also be noted I have a very, very nice router (so not a rented one from Charter) but I haven't experienced any connection drops or slower internet in the evening. I've never had a speed faster than 16mbps in my life, so I'm feeling pretty spoiled right about now. The next morning, I also received a credit on my first bill from Charter for the inconvenience of them being late. I didn't even complain, so that was a very nice thing they did for me. Again, I went in with low expectations, only got their internet service, have my own nice router, and I just hope I don't encounter any issues. It seems like I won't, but I can't speak for their customer service since I haven't had to. Seems like they've changed a lot since a lot of these reviews were left. I'm beyond pleased, considering. read more

As im still "negotiating" I can't say enough of how insane their non-customer service is.

Terrible. Yeeeah.. That about sums it up. After several months of my calling Charter concerned about the low hanging cable lines connected to my house, one day a passing car finally caught the line (it was hanging almost directly into the street by then) and sent the wires flying back towards my house breaking and damaging everything in it's path. Even after months of warnings Charter failed to properly maintain their equipment, but of course Charter didn't see things that way. They said it was the fault of the car that hit the cable line.. or it was the phone companies fault.. my personal favorite was that it was a 'trash truck's fault'.. it was everyone elses fault BUT Charters. Oh and they also charged me a reconnection fee for when they had to come out and repair the line.. Anyway, as a result I had to pay for some damages so I gave all the estimates/recepits to them for their claims process. They declined the claim so we ended up having to go to small claims court to get the matter resolved. I of course won and the court awarded me exactly what I asked Charter to pay originally, plus court costs and that lovely re-connection fee. The advice the judge sent me away with was short n sweet, but quite direct (and I quote) "FIRE CHARTER!" read more

Walked in. No one acknowledges you. One guy staring at his computer with no customer in front of him, and can't even say "someone will be right with you". Some one needs to give the employees in there customer service training! And when they do help you they act as if you're bothering them. read more