BEST cable and broadband company we have ever dealt with. Miles better in terms of customer…read moreservices and response times. We had a semi truck pull the cabling off our telephone pole and pulled the cable from the inside of the house. The team was on the spot within an hour with a tree topper and 5 trucks and rewired the entire lost 200 meters of cabling. Anytime the broadband is out due to power, they are always answering the phone. Just an incredible company. I wish they were in Manhattan, Connecticut, New Jersey, and Florida. The internet is always the fastest most consistent of anywhere and we are located remotely in Jewett, NY

They are the only provider in the area so it is no shock that they are more expensive that any…read morecable company I have researched. Suppose you just want internet, you cannot get it without cable tv. Their minimum cable package is an insult, there must be 5 shopping channels in the 20 channel package. While my numbers are not exactly accurate, its very close. Internet service is not $42/month its $62 because you have to take their crappy tv service as well. Whats really impressive is that money in the area is in short supply but greed trumps compassion, at least at MTC!

3/20/26. Called optimum, eventually I spoke to Mohammed in the billing department…read more He explained that the Billing cycle is from the first of the month to the end of the month. They charge people in the middle of the month, so that they are certain they get paid. That seems unscrupulous. He inquiry why after 16 years I finally decided to leave? In a thumbnail description; it was because of the terrible service, or basically lack of it, the price goes up every year, and I just got tired of it.

Billing constantly going up. Pay for 500 speed and its very rare that I get over a hundred. Can…read morenever get anywhere on the phone with them thats if you can understand what their saying. Don't know how they stay in business. Awful company

Tried really hard to be understanding with them, but this is one of those experiences that I've…read moresincerely never dealt with before. I've had Mid-Hudson for six months, with their "high triple speed" package for wifi even though it's only for the house that only I live in. Therefore there are only two devices (phone and laptop) that id need to be connected, and yet, on numerous occasions, it's obviously too much to ask for. For the past six months I've experienced the worst "spotty service" I'd ever dealt with. But hey, I thought since I'm new to a small town, maybe it's just a thing to get used to. But 8 nights I've had a paper due online for school the next morning, and the wifi will suddenly be down for a solid day. And guess what? Their "call 24" rings hours on end with no answer. Even when the wifi is working, at "triple speeds", with just my phone connected in the same room, I can't ever connect to FaceTime or wifi calling. But I can at McDonald's wifi. I recently visited family across the coast, and disconnected my service to save some cash. They said it could be turned on right when I came back with no issue. Turns out I came home, and got hit with a $50+ reactivation fee, and a 10 day wait for the guy to reinstall it. But the day I left, without my consent, they had no problem coming here and disconnecting the wiring from my house in one days notice. On the scheduled day to have it reactivated, I took off work so I could let them in. The window time was 11am-4pm. I called the day before to confirm. I called at 11am the day of to confirm they'd come that day. Waited all day, called at 3:30, and they assured me someone would come. I call at 4:30pm, was put on hold, then they told me the scheduled date was for the next day. They said that it was my error, and "why didn't you call to confirm?" To make matters worse, whenever I reach someone to speak with, horrible service. No "thank you's" or even any fake sympathy for these last 6 months. I don't typically dwell, or get angry in this situation, but I hate that they speak to me like I'm stupid for thinking they can fix anything. I'm not here to say not to have Mid-Hudson, just extending my experiences. Why two stars? Bad internet is better than no internet, I suppose.

Installation services are dismal. Waiting two months for them to bury the cable and now they say I…read morehave to wait until spring! Plus, they don't even take complaints and there isn't a customer service department. They just try to upsell you to fiber.

Coming here can be so annoying only because there is only one staff member working. I went to…read morereturn equipment and had to wait for almost 1/2 hour. There was another customer there who said she had been waiting for about 40 minutes. The person who worked there was teaching a senior women (like someone's grandma) how to use their equipment. It was sort of amusing to watch. she totally went through all the details of the channels, gaming, recording, Fandango. All the details and features that this poor women will never use except pressing the live TV button and just simply watch TV. Service can be slow but you can absolutely appreciate that there is a store nearby to supply all your equipment needs and answer any questions you may have

They should send their bills in a timely manner and not just make me wonder if the bill is really…read morein the mail. It took 9 days to receive it after they had the bill printed (seen online) It is a shock to have to go on a public computer and bed unable to print because of this. That shouldn't happen.

I want to update my review of JCADS. We recently purchased a new television with a great cyber…read moreMonday deal. First phone call was to jcads. They came when we asked them to and installed our new tv professionally and perfectly. We even had them back to help with wiring. Everyone needs to reach out to them and experience the top notch service and quality product they bring to the table. Great job guy Ok folks here we go again. I'm going to update my JCADS review. Today we are moving into a bigger apartment in the same building. Who you gonna call ? We didn't call Ghostbusters. We called JCADS. It seems they're our first call after our family. Well they've come on time, professional and as always amazing at what they do. Moved our TVs and floating shelves. I don't just recommend JCADS I promise you that you will be thrilled. Make the call folks.

Excellent service and quality for mounting a large TV. A+ would use again for anything they doread more

I hired TV On My Wall to install a 60 inch TV on top of my other TV so I could watch football…read moredouble stacked. They sent an employee named Andre who was very knowledge before and during the installation process. He recommended a different bracket than the one I had purchase.. and the old bracket I returned was later recalled a few months later. He communicated when he was coming and arrived during that window. He installed my TV quickly and it looks great. He also went over operation instructions for the new TV since I also added a sound bar. I would have never figured it out on my own. Andre was very professional. I love my TVs and I love the service I received on TV on My Wall. I will definitely be using them again if I need TV installations. Thank you for a great experience.

Sherman was fantastic. At every step of the way Sherman was professional, responsive, and willing…read moreto go the extra mile to make sure I had everything I needed. I needed help (i) mounting 2 TV's, (ii) routing wires from tv's into closets, (iii) connecting built in speakers which were here when I moved in, to my TVs, (iv) setting up a receiver for the speakers, (v) setting up Apple Play for my built in speakers In terms of price, Sherman quoted me on the project (vs hourly like some others do) which was definitely more economical and great to know exactly what you're in for. The existing wire system in my apartment was old so it took a long time for Sherman to work around and with the existing wire system but did so without complaint. He also came back 3 additional times after the initial installation just to adjust some minor issues (which wasn't his fault) and addressed all of them in a timely manner. He made sure that the job was completed - comprehensively. He won't let an issue go unresolved and he will make sure you're happy with the outcome. Couldn't be happier with his work and I would recommend him to anyone that's looking for AV work at home.

***LOOK NO FURTHER*** Bill and his team are without question your solution for anything that plugs…read morein, WiFi, computer, home A/V, you name it. His knowledge is superior and from the start of any project big or small, his energy and enthusiasm to help you is present until the job is done. Bill makes himself available to troubleshoot from a DISTANCE and that is VALUE. STOP READING AND CONTACT BILL @ KANE PC ! I wish I had 3 thumbs for this guy.

I work as a project manager and my client wanted to install an articulating mounted signage display…read moreon a glass tiled wall in a retail store. A number of contractors didn't want to take on the job or stated it couldn't be done without causing more damage. I called Bill and we scheduled a time. His technicians turned up early and they installed the monitor within the hour. It was amazing to see the detail in their work. They protected the floors and cabinetry with drop cloths and while one was drilling, the other tech had the vacuum directly at the drill site, ensuring there were no glass shards on the ground. The end result, a perfect installation from a professional company at a great price. I highly recommend Bill and his company.

The incompetence of Spectrum for them to deliver their services is the worst. Customer care has…read morezero clue with tech. Mentioned to them the main line from the road is on the road. Said have to wait days for someone to come look at it. Tech comes days laters. Says he cant do anything. Star link is sounding better every day. And for the prices I am being billed for is outrageous for the poor service that is provided.

I had service for about 2 years and it was great at first. I didn't have any issues with it but…read moreonce I upgraded my cell phone, it went down hill from there. First issue was that when I upgraded my phone, I was never sent anything via email to return my phones. So I eventually forgot about it until my sister suddenly realized that we never received any emails from Spectrum. So I called and was told that basically they had sent it, which was a lie. I didn't receive a return label from them at all. I was also told that I was responsible for paying the full amount for the phones and that they weren't responsible for this mistake. Even though it was CLEARLY their fault. So buyers beware.

I hired this company to come in and do a project that pertain to hiding the wires for my 75 inch…read moreTV. After a few conversations back-and-forth on yelp, we decided to have a phone conversation which the technicians name was Danny, and he was very, very polite and very informative of how he was going to perform the task and the very next day when he showed up, he was very professional and did the job in a magnificent installation During and after the installation, Danny was always cleaning up and making his job area look professional, and when he was done, everything looked very professional and no more wire showing and I would have to recommend this company to anyone that's looking to have either a TV installed or having a TV installed and wires hidden through the wall .

This is the second time I've used Primo & I can't say enough GREAT things about them. Not only do…read morethey work diligently but they are friendly too. They're fair priced & get the job done quickly. I highly recommend them if you need your tv mounted.

Best customer service I have ever dealt with for a home ISP. I always get within 10 Mbps of my full…read moreGigabit service and the last time I called support they helped me in less than 5 minutes and despite getting highly technical, the person on the phone knew exactly what I was talking about when I said CGNAT. Thank you for letting me say no to Spectrum.

Terribly unprofessional install crew. Every time they are in the neighborhood, which has only been…read morea year, they're a problem.