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    Worst place ever! Employees take long time to assist customers. They need more training!

    Front of Spectrum
    Linda J.

    Came into the new office today to pay my bill. This office is not completely finished yet. They have a payment kiosk and sign in tablet that should be working soon. Leticia helped me today. She was very polite and professional. I love the new look, very Sheik looking. They have approximately 6 stations to assist their customers one of them is dedicated to the cellular phones. I love this new office! Welcome to this side of Hemet Spectrum.

    Three agents and 6 people waiting  plus 8 more outside

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    6 years ago

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    7 years ago

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    7 years ago

    I was led to about cell phone plan. Really screwed me over. Be aware of scam $14.00 plan.

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    7 years ago

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    6 years ago

    the worst company ever !!!! The wait time is forever and they overbilled people they Should be sued for all there charges

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    7 years ago

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    7 years ago

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    Page 2 of 2

    Ask the Community - Spectrum

    Review Highlights - Spectrum

    My husband, Floyd and I (myra) met with Rickey to up grade our modem and router.

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    Verify this business for free

    People searched for Television Service Providers 208 times last month within 25 miles of this business.

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    Cricket Wireless Authorized Retailer

    Cricket Wireless Authorized Retailer

    (6 reviews)

    The place was sweltering. Their AC was down…read more I walked in ready to give them $50 for their "no contract" pay-as-you-go Gb plan. My confidence was based upon extensive (1 hour) phone conversations with various Cricket stores around Hemet. Turns out the offer made on the phone was too good to be true.Turns out that their plan is "no contract" in name only. It's a month-to-month "contract" that forces you to pay for data you don't use. Even still, I thought it was a fairly good deal. And I wanted to break with my eight long years of frustration at AT&T to do the deal with Cricket. But it turns out that AT&T bought Cricket and I couldn't switch to Cricket without paying a $500 extortion fee (the remaining balance on my iPhone 11) to AT&T. Long story short, I still stupidly wanted to do it. But in order to do it, I had to have a three-way conversation with AT&T and the Cricket guy that lasted 20 minutes in the sweltering heat. At the conclusion of the phone call, in which the AT&T operator and the Cricket guy contradicted each other, I had decided I had had enough, and threw in the towel. It was about time I made that decision because one of the Cricket flunkies was already outside the store pulling closed all their iron bars around the store, threatening to lock me in like I was some kind of thief in their prison cell. As I stomped out past the flunky, I handed off their pen I'd inadvertently stolen. I'm happy to have gotten out of there with my $50 still in hand (and not their pen). They were closing early because they couldn't stand the sweltering heat any more than me. But the difference is, I couldn't take the heat and WOULDN'T TAKE THEIR BULLSHIT EITHER. Avoid them.

    We bought telephones at the Hemet Cricket store! However, when one of the telephones became…read moredefective; we were unable to get effective customer service. It was "just call 611"! Because there was not any kind of follow-up or explanation, we had to return to the store three times. This caused us to lose the enthusiasm that we had for Cricket. At the 611 number, we were not told to keep the back of the telephone; we were just told to keep the SIM card and battery and take the telephone to the UPS Store. The clerks at the Hemet Cricket store became offended at the suggestion that their customer service skills were not professional.

    Spectrum - televisionserviceproviders - Updated May 2026

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