Worse waiting period probably worse the the old store at Stetson!! Customer service not good at all, I honestly can say anything good about Spectrum we need Cox Cable in town.. read more

Another good experience at the Spectrum store in Hemet. As a new customer I had another question about the new phones we purchased. My questioned was fully answered by Carlos and I came away with our decision to go with Spectrum. read more

I've been here a handful of times and each time I was helped by the lovely Jasmine. Her customer service is remarkable and she really knows how to make you as comfortable as possible. This last time I was there, Kyle was helping Jasmine and I, and it was just a wonderful environment to be in. Thank you both so much for the amazing experience. I will definitely be back! read more

It's a new store but the staff is lacking , bad smh ! I'll opt to deal with this company by phone or internet only for now on ... And why sign in if they're going to hop out of the order of the first to be called , every timethey see someone they "know" or just flat out would rather help than you ! read more

Why does Spectrum continue to offer new customers cheap rates while raising prices on existing multi-year customers? I currently pay @ $50 per month more for my Silver package than the new customer rate. Unfortunately my discussion with customer service didn't change anything. I do not recommend Spectrum. read more

I have been a 20 year customer of Directv. Went to switch to Spectrum for cable and internet. After being on the phone for 45 mins. it was decided that my promotion wouldn't allow for installation...my husband and I would have to do it ourselves. So a manager agreed to override the promotion and allow us to pay for installation. Wow! So they scheduled us to install between 3-4 the next day. What a surprise...they were a no show! Then I spent another hour to find out they screwed up the install order. Another hour later with dispatch to be told they would be here by 7p after all...but an hour later they called to say that was a mistake also and they would be able to schedule it in 2 days! Don't make the mistake I made! Stay with Directv! read more

I was led to about cell phone plan. Really screwed me over. Be aware of scam $14.00 plan.

Do not even waste your time with spectrum their service sux, when you have had issues for years And you call and complain about the same issues magically they cant see any of the notes. If you do have issues you need to call everyday to report the problem. They wont give you any account credits. Their supervisors are aggressive about how they are right. My sister in law who works there says ever since spectrum took over it went back 20 years, she could get free service but from what she sees she has directv. Don't waste your time. read more

i went with my friend of 78 yrs to fix her phone oh she really messed it up could not open it..it kept saying double tap..also she wanted keyboard n could not get it to show .n shut the woman voice talking..etc..a lot to do michael a very nice young man so so patientit took about 30 minutes to fix..all that was wrong ..he was wonderful..my friend was negative about going n he made her feel like he listened n did not treat her like an old lady that would never understand thank you michael so very much read more

On Friday, feb. 28, 2020. My husband, Floyd and I (myra) met with Rickey to up grade our modem and router. Rickey helped us because our promotion had expired. He was very professional, friendly and gave us outstanding service. We are very happy. Thank you Rickey for everything you did to help us in lowering our cost and given us outstanding services. read more

To many customers and not enough staff, or seats. 24 people with two employees . Long wait, so I'm glad I cancelled them so I don't have to mess with it. read more

Only two people working on a sat very slow service and then the lady working was rude and said because I called that she wouldn't get her sales commission and then said here is your equipment if it doesn't work call the person who got my comission wow!!!! read more

the worst company ever !!!! The wait time is forever and they overbilled people they Should be sued for all there charges

The location at 2887 West Florida Ave., Hemet, Ca is absolutely the "pits" when it comes to "Customer Service". I have been there three times for issues with my new Account - #8448400511753977 - and not one of those condescending employees even attempted to make or offer an apology for the issues I was experiencing. The one employee that prompted me to write this scathing review was a tall African American (cannot remember his name), that spoke and treated me as though I was a young child. Whenever I was telling him my issue(s), he would cut me short of explanation, and interject what he thought I was complaining about. I told him - "that's not what I meant". His comeback response - in a negative tone was - "OK, what do you mean?" I attempted to slowly tell him again - he cuts me off again. This time he says - "apparently I cannot help you, let me get my Supervisor". After a fifteen-minute wait for his Supervisor to appear, a female African America appears. (I can assume they were discussing my issues before she came from her office) Telling her my issues did no good, as she was equally inconsiderate and unprofessional. She gave me a number to call, for me to set up an appointment for a technician to come to my home and take a look at "the initial install and see what he could do to resolve my complaint issues". Something SHE should have done before I left the office. I would encourage the Spectrum Corporate Management to review this issue, in-depth and call me if necessary to verify. All of these issues are listed (or recorded), as your policy states. There is NO WAY I should have been treated as I was this day. As a decorated Vietnam War Veteran; over the age of 73 years, I have EARNED THE RIGHT(s) to be treated and respected (as I give it), which is something those employees at that location should be taught. As the ending note on this review - the second technician that came to my home, and literally "re-installed" the initial installation; wires, cable boxes, etc, something he explained that the FIRST INSTALLATION TECHNICIAN should have done, to include removing DIRECT -TV CABLE WIRES AND SPLITTERS both inside and out, was FANTASTIC AND extremely professional and apologetic. (p.s. - your web site needs to be fixed also, it is impossible - most of the time (99%) - to navigate.) Cannot wait until AT&T gets the nod to come to Hemet for cable services. read more

I have had internet with them for a long time. You have to give them your bank info and they automatically take it out monthly. I cancelled my internet service a month ago but they did not stop taking money from my account. I called and they told me the person that handled it did not complete the cancellation but he would do it. I was told that it would be credited, but after 5 days it is still not credited. I also wanted to get my phone service changed to spectrum but they said I had to keep the internet service even though they say you have unlimited data on the phone. They advertise "keep your phone" when you get their internet but my Samsung was not on their list and I would have to buy a phone. This company is a scam. Nothing that they advertise is true. I will be going to my bank to stop them from stealing my money. Beware, they will suck you in but you can never leave without a problem. read more

Provided that you know your devices are working properly, the real issue is a common one known as Router throttling: When you sign up, they give you the speeds you asked for. At first. But after a while, they throttle the bandwidth in your router. The internet going to your house hasn't changed, so it'll say you're still up to speed. But the router doesn't have the same output as it used to. It's their little game. Suddenly, your internet's not going so fast, but you can't actually prove that it's slower. Since the numbers look okay, you probably just have to 'upgrade' to the next package. Which is more expensive, of course. Changing service providers will not help either, since they all do it. by doing so, they can all get all of their customers to willingly upgrade. You can observe this by conducting Speed Tests, which if you run them in series, be it one, to five minute intervals, I would recommend doing this daily, and making screen shots available to argue your case with your service provider. Eventually the router gets cooked as a result, and your service provider has to keep replacing them, which they will tell you its just a bad model they're having problems with, when in fact it is Router Throttling that is causing the problem. that's quite alright in their perspective since their financial gains pay for their loss. read more