This is an Advertising ONLY office. No customer service issues addressed here. Friendly person…read moreanswered the door after knocking and told me the closest store was 45 minutes away.

They have the best service around. Nice people to talk with and have service with. I don't know…read morewhat I would have done without them.they are sending someone here to explain the situation tomorrow morning. That's incredible to get service the next day. Thank you spectrum , MaryEllen

Awesome internet with really good reliability! Never had any outages and had them for over 2 years…read morenow. Tv is okay wish they had full HD service though. All in all a good cable company. One thing people don't understand is that ISPs differ from location to location. I know charter owns Decatur, AL and they can't be beat as far as internet. Period!

I recently canceled my subscription with Spectrum. Prior to allowing me to do so they forced me to…read moredeal with an inquisition. Of course when they couldn't counter my new provider they began offering deals I was told 9 months prior that didn't exist. They also accused us of not returning equipment when we moved out of their service area a few years back. They instructed us to leave it in a drop box at one of their locations. We did exactly as instructed and they reported on my wifes credit report us owing them approximately $500 for the equipment. After hours of debate over the phone, they admitted the equipment was returned and the report was in reference to a past due account. Ive never been late a single payment the entire time I had service. My service would have been 4 months past due and we all know that would never happen. Within a month or so it would have been turned off. In my opinion they have become too big to care about people. They were not truthful with me and have caused us grief. I guess they don't understand that technology is not a necessity for some. They should have offered special deals from the beginning which is regarded as gouging. The system was off repeatedly and at times down for more than a day while offering no credits. There are better deals out there. I found them.

The Gardendale office is a damn joke!!! Go in to just drop off a payment and it takes 45 minutes…read moreto an hour... but yet there are 3 or 4 (supposedly) workers there. WTH is wrong with this picture? Wish I had another cable choice; I would definitely change! I know a lot of people that would

Spectrum, oh,...Charter, service is fat, happy, and spoiled. Just like many other companies that…read moreare no longer here, nor needed. They text and/or call daily. Past due amount rolls over, so before that is due, they harass, nag, and beg. Not worth the "services!" They harass the elderly, then lie about who is doing it and why! They will not be here, canceled! Call, wait on billing, speak to the computer,finally, and then what? Not MY department , ADELL! ADELL in billing, not collections! Go hock your new customer specials, and screw them over too! I asked to NOT receive calls at 8:00 a.m. to the elderly! ADELL says they can do this? I am on Central time! So my request is not only ignored, but me, the customer is corrected, over talked, and the law is quoted to me, the prayer of the bill! Oh look! They offer internet for $30.00! Lie!

Excellent assistance from Allison Baty. I was travelling through on road trip with a reseller's…read moreservice on ATT. Needed hotspot for work. Due to problems with the ghetto reseller I would have never gotten the overseas technicians to successfully port my number to native ATT. Allison spent 3 hours fighting that for me. She found me discounts where I'm basically on a business account with all the hotspot data I'd ever need and on the latest LG v series phablet for barely any $$. Now doing engineer work for the Federal Govt on the road again thanks to her tireless effort. I can not thank you enough!

I bundled our services with AT&T a yr ago only to find their cell service was so poor my husband (a…read moredirector at hospital) was missing calls from CEO in the same building. We had just paid cash for AT&T phones that were useless and then had to rebuy Verizon ones.. We kept AT&T landline, internet and Direct TV but AT&T billed us separately and I've called every month for 9 months only to get the runaround. Finally, Direct TV, because they didn't want to lose our 30 yrs good customer is crediting $45 per month for the next year. AT&T bill alone was $290 last month. Spectrum charges $44.50 internet, $44.50 landline, $44.50 cable and $44.50 per cellphone (we have 2). So basically tax and all just under $280 per month compared to $650 we're paying now. AT&T SUX IN ALABAMA!! It's fine where my dad lives but the cost and the customer service is AWFUL. PPL if you're choosing new service don't use AT&T

I've asked repeatedly to stop coming here. last night around 7pm there were no cars here by the…read moreway. he opened my screen door abcs knocked on the window pane. it looked like he was going for the knob, but my dog luckily wouldn't stop barking until they left. I do not appreciate anyone coming to the side down instead of the front. So tell Michael Robert's not to do that.

This is without a doubt the worst Internet service I have ever had. No cable and No internet! This…read moreis the norm with Cullman Spectrum. Someone needs to come in and fix Cullman location. If you are new to this area please look at alternatives. They have outages every week. I've never seen anything like it. Children can't do research for school assignments and working from home is impossible. If you love crappy service then Charter Spectrum has the service for you. Tons of customers frustrated and dissatisfied with their service and Spectrum could care less.

I've got a deal right now for mobile and internet for 50. a month. I've had it almost 2 months and…read morethe internet is so weak that my TV won't pick it up. A lot of time my phone says no connection at my house. I will not say that the service isn't good because I know some people have no problems but where I live in this house it does not pick up. The service you receive from any company as far as quality goes is going to be based on the EXACT location you are getting that service. I wish that it would have worked but I didn't get that kind of Luck with them but that does not mean you won't.

Excited to have Spectrum putting in fiber optic cables in our rural area…read more Hope to have their bundled services soon I have heard that they have good prices Will gladly be trying their services Been with AT & T forever,not happy with their prices

Great Fiber Speeds, But Sales Team Needs Work I had AT&T…read moreFiber installed on 11/15/2025 in Fultondale, and the internet speed has been outstanding so far--much better than I expected. If you've seen their ads or visited their website, you might not believe it, but the actual service has been excellent. That said, the installation process was a mixed bag. I had to deal with three sales reps who clearly didn't understand the product. They couldn't answer basic questions and kept repeating vague explanations about Wi-Fi, regardless of the actual topic. Thankfully, the technician who did the install--Julius B.--was fantastic. He was professional, knowledgeable, and answered all my questions clearly. He really saved the experience. While I'm impressed with the service so far, I'm a little concerned about what might happen if I ever need to call support. But for now, everything is working as expected.

Horrible service. Our internet has been out for 48 hrs with no one to come out and help. Whole…read moreneighborhood.