Comically bad customer service. just, so bad. I wish I had just stayed with Verizon. had nothing…read morebut excellent service and customer care for 9 years. Tried to save some money. regret it.

The young women in this store are very rude! My husband and I have been customers for 25 years. We…read morewere buying a new phone and my husband asked a question about the new streaming service. The girl that answered never looked up, never smiled, and seemed very agitated. She was rude and unprofessional. Then my husband said I only wanted to ask a question, I didn't expect a smart ass answer. He had every right considering she treated him like garbage. The girl waiting on me verbally attacked my husband and myself. We left and didn't get the phone. . We did order one from our account because my screen is cracked on my old one. However, we will be rethinking our Spectrum services.

They have the best service around. Nice people to talk with and have service with. I don't know…read morewhat I would have done without them.they are sending someone here to explain the situation tomorrow morning. That's incredible to get service the next day. Thank you spectrum , MaryEllen

From the owner: We are saving your installation cost. Call Spectrum right now! Find best deal for Combine TV,…read moreinternet and phone with Spectrum. Let join Spectrum- 2nd largest cable operator in the US by subscribers. For more details, call us now. Spectrum is providing high quality service with superior entertainment and communications products.

Spectrum internet sucks and has been for 25 yrs., that's when I discovered them as charter in…read moreAtlanta. The CEO is getting his billion dollar salary, while the company is not upgrading servers and service. In my area we stuck with them and they know it and don't give a damn. I hate I have to rate them as 1, when they deserve a 0.

Terrible customer service. They have no idea what the issue is or how to fix it. Very poorly…read moretrained customer service reps.

Spectrum, oh,...Charter, service is fat, happy, and spoiled. Just like many other companies that…read moreare no longer here, nor needed. They text and/or call daily. Past due amount rolls over, so before that is due, they harass, nag, and beg. Not worth the "services!" They harass the elderly, then lie about who is doing it and why! They will not be here, canceled! Call, wait on billing, speak to the computer,finally, and then what? Not MY department , ADELL! ADELL in billing, not collections! Go hock your new customer specials, and screw them over too! I asked to NOT receive calls at 8:00 a.m. to the elderly! ADELL says they can do this? I am on Central time! So my request is not only ignored, but me, the customer is corrected, over talked, and the law is quoted to me, the prayer of the bill! Oh look! They offer internet for $30.00! Lie!

Definitely overrated with a 1 star but no zero option. A few words that come to mind describing…read moreCharter Spectrum: worthless, overpriced, sorry excuse for ANY kind of service whether internet, streaming, cable or phone. The only thing certain with this company is the continuation of price increases & diminished to NO service. So tack on another charge for less & less service Spectrum. You're not the only option any longer.

I bundled our services with AT&T a yr ago only to find their cell service was so poor my husband (a…read moredirector at hospital) was missing calls from CEO in the same building. We had just paid cash for AT&T phones that were useless and then had to rebuy Verizon ones.. We kept AT&T landline, internet and Direct TV but AT&T billed us separately and I've called every month for 9 months only to get the runaround. Finally, Direct TV, because they didn't want to lose our 30 yrs good customer is crediting $45 per month for the next year. AT&T bill alone was $290 last month. Spectrum charges $44.50 internet, $44.50 landline, $44.50 cable and $44.50 per cellphone (we have 2). So basically tax and all just under $280 per month compared to $650 we're paying now. AT&T SUX IN ALABAMA!! It's fine where my dad lives but the cost and the customer service is AWFUL. PPL if you're choosing new service don't use AT&T

Excellent assistance from Allison Baty. I was travelling through on road trip with a reseller's…read moreservice on ATT. Needed hotspot for work. Due to problems with the ghetto reseller I would have never gotten the overseas technicians to successfully port my number to native ATT. Allison spent 3 hours fighting that for me. She found me discounts where I'm basically on a business account with all the hotspot data I'd ever need and on the latest LG v series phablet for barely any $$. Now doing engineer work for the Federal Govt on the road again thanks to her tireless effort. I can not thank you enough!

I get 117mbps download and 12 upload very fast and seldom it drops out, for gaming this is A+…read more where else you gonna get this speed ????? Charter A+ in my book

I've asked repeatedly to stop coming here. last night around 7pm there were no cars here by the…read moreway. he opened my screen door abcs knocked on the window pane. it looked like he was going for the knob, but my dog luckily wouldn't stop barking until they left. I do not appreciate anyone coming to the side down instead of the front. So tell Michael Robert's not to do that.

I've got a deal right now for mobile and internet for 50. a month. I've had it almost 2 months and…read morethe internet is so weak that my TV won't pick it up. A lot of time my phone says no connection at my house. I will not say that the service isn't good because I know some people have no problems but where I live in this house it does not pick up. The service you receive from any company as far as quality goes is going to be based on the EXACT location you are getting that service. I wish that it would have worked but I didn't get that kind of Luck with them but that does not mean you won't.

Excited to have Spectrum putting in fiber optic cables in our rural area…read more Hope to have their bundled services soon I have heard that they have good prices Will gladly be trying their services Been with AT & T forever,not happy with their prices

Great Fiber Speeds, But Sales Team Needs Work I had AT&T…read moreFiber installed on 11/15/2025 in Fultondale, and the internet speed has been outstanding so far--much better than I expected. If you've seen their ads or visited their website, you might not believe it, but the actual service has been excellent. That said, the installation process was a mixed bag. I had to deal with three sales reps who clearly didn't understand the product. They couldn't answer basic questions and kept repeating vague explanations about Wi-Fi, regardless of the actual topic. Thankfully, the technician who did the install--Julius B.--was fantastic. He was professional, knowledgeable, and answered all my questions clearly. He really saved the experience. While I'm impressed with the service so far, I'm a little concerned about what might happen if I ever need to call support. But for now, everything is working as expected.

Horrible service and inaccurate info on outage. Internet…read morewent out early Jan 11,2025. I contacted AA and were told they were working on the outage. They said techs would get it restored as quickly as possible. It was 2+ days before service was restored. I do not believe tech were working on this small outage (one street) for 2 days. I don't k now if it was because this was a week-end or not, bubt after waiting all week-end, service was restored Monday morning. I would like to know why it took so long to restore the coverage and why we were given misleading info on the outage.