I'm giving Spectrum three stars because of the EXCELLENT customer service we had from Jacob, the…read moretechnician who came out today and got us back on the Interet and also got our Spectrum app working again. ***Thank you, Jacob!*** However, I'm not going for any more stars because we weren't able to book Jacob until we went to the Spectrum store 1-2-3 times. That is, of course, time that we'll never get back. The first two times, we got the same counter guy who seemed like he knew what he was doing... but didn't. I won't give this person's name out because I don't want him to lose his job. But if I ever go back and he comes up as my counter guy (assuming he's still there), nope, I'll pass and wait. This guy initally gave us a new router to install, but as soon as Jacob looked at it (two days later), he could see it was a lemon, which is why we couldn't get it to work. We then went back and got a new modem and a new router from the same guy. At this second visit, this guy did a few other things on his phone which he said he was doing especially for us, that he really shouldn't be doing it, but that whatever he was doing would supposedly connect us remotely. That didn't work, either. But we couldn't find that out until we went back home to check. The third time was the charm when we got a different counter guy, who gave us a $10 credit w/out asking (the first guy told us he wasn't allowed to do so, saying that store security would be compromised. Huh?) and seeing how upset we were, booked us Jacob. This was late Friday afternoon, and Jacob made it here on Sunday afternoon. So, we were unconnected for two days, which cut into my work and wasn't fun at all. Next time, we won't try to fix anything ourselves, despite being told how bing-bang-boom, easy-peasy it would be. We've now learned our lesson: if we ever have **any** sort of equipment issue again, we'll immediately make a service appointment. However, it seems to be company policy that the counter folks don't WANT you to make a service appointment unless you insist. So, fair warning: stand your ground and persist and insist on an appointment. If the equipment is faulty, there shouldn't be any charge for the service call. At least, Jacob didn't charge us. Thank you again, Jacob! :)

about a year ago, Spectrum decided to dig a ditch across my land, I went out there and told them…read morethey did not have permission. Being a retired tech, I gave them several options. They decided to cut another ditch across my land at a different place thinking I wouldn't know, again without permission. After discovering that, I called and told them that they dug their lines on my land without easement or permission and to remove the cable. They sent someone out, marked up a new path on the neighbors land without his permission... and then they did nothing. As long as I don't have to deal with them, their service (fiber optic) is good. Unfortunately, there is little choice in service here in the rural area of Grants Pass... I had a phone, that the technical people said was compatible, but the non technical people's database said it was not compatible. After spending over 20 hours going back between Mobile technical and sales, technical said sales wins and will not put my phone on the system... then they couldn't tell me exactly what the specifications were needed so I can get a used rebuilt phone... My wife and I are retired with extremely limited income, we are not one of the illegals making hundreds of thousands of dollars in this sanctuary state... Thank heaven for Magic Jack.... Spectrum sales kept pushing us to buy a several hundred phone from them... If I had a choice, I would never have used Spectrum.

Donavan did a great job for me. He was friendly, professional and great at explaining the details…read moreof how the system works. He updated my equipment and got my system working great. would highly recommend him.

They have repeatedly come to my door and are very rude when asked to leave. They have left my gate…read moreopen twice now, so I had to grab my dog to stop it from escaping. Apparently, they really don't care about pissing folks off because I have asked every time that they DO NOT return to my property and they continue to do so. Hopefully, they pay a price in reputation and business as neighbors and friends pass information around through word of mouth and social platforms about these unwelcome doors to door intruders. A company that lacks the character to understand that NO means NO is not someone I would choose to do business with.

They are the best, patient, kind and get it done. Price is way reasonable…read more Even takes time to 'teach' me more to enjoy my computer better. Been having them take care of my computer for several years now, and never disappointed. Thank you Valley Software

I no longer live in Grants Pass, if I did this is the only place to go. My history with them is…read moreback to the early 1990's, soon after moving to GP. I've been an Apple user since the late 80's; Lisa was my first Mac. I've never ever had a computer guy like Bob & probably ever will. I have called over the years from AZ & California when totally exasperated & always get a fix. I'm still all Mac & will never change. Stick with this shop, they've been in business longer the most independent shops. I'm sure Jan & Bo are still part of crew, wish them well.

I left T Mobile years ago because of all the problems I had with them. US Cellular has been great…read morefor years until "T" for Terrible service took over. I was sent a new phone and I have spent three hours this weekend in the store trying to get it set up right. And today I called my voicemail and got a number that I have never had. I can't get my voicemail. I'm definitely going to be shopping for a new phone service.

US Cellular really sucks. Been a customer for 21 years. Shows how bright I am. Billing tricks, lies…read moreand down right misrepresented terms. Bad, bad, bad.

From the initial call the service and expertise were extremely knowledgeable. The value was better…read morethen any service provider.

No Wires helped us out with TV, Internet and Phone, cutting our monthly almost 3/4 of what they…read morewere. The staff was a blessing to deal with, their knowledge and easy understanding made us feel that we made the right decision! Thank You so much

I've never seen anything like it, Raul very rude and unprofessional, my gentleman friend has been a…read morecustomer a first Sprint that T-Mobile sucked up like the rest of them for 20 years total. He would go in and even give these kids tips and they knew him he can no longer afford their overpriced phones and their service. He chose to go with another provider and wanted to cancel they would not do that for him at that store they treated him poorly in fact a few of them ran to the back of the room. I got news for you T-Mobile this is a 65-year-old man elderly with a disability. We can't even get it canceled through T-Mobile and now they've destroyed his internet his Google account and we're doing everything we can to repair it. This is a horrible store and you're nothing but snobs trust me karma will come your way. A report to the FCC will be going out, will be visiting the the department of human resources for the elderly and disabled, and we have the address and the email to the bigwig at T-Mobile he'll be getting a report of all of this you guys have ripped too many people off you just took money out of a person who has none for something that you didn't provide.

I brought my senior family member to get a phone today and the lanky bald manager/assistant manger…read morewhatever he was was very rude and argumentative and didn't want to listen to anything I had to say he wanted to be rude so when he went to the back we left and took our business else where you should not have someone like that in a role of authority 0/5 stars

We received stellar service from Wes today at your 220 Ne Beacon Dr Grants Pass, OR 97526 address…read more We recently took over a business which meant we needed to transfer the previous owners phone numbers to one of our old phones. As a result of this swap, we dropped calls. Customers kept calling our other line telling us the main line was disconnected. What a nightmare! Who knows how many crucial calls we missed? Wes flew in like Batman, sans the cape and accessories, and saved the DAY like the total superhero he is. His suggestion, we swap to a new phone. (my old phone never worked right anyway) It sounded really complicated...we needed to swap to one phone, then the other, then back again....I think Wes saw my eyes glaze over and my jaw drop because the man literally then proceeded to draw me a schematic of how this phone switchy-switch was going to happen. He brought the technical jargon down to my level. Not only was the whole process done quickly, but it was done with ZERO hiccups. I came in ready for delays and hiccups. I came in expecting no less than a two hour process. We were done in under an hour and started getting customer calls while still in the store!!! Wes also went above and beyond and got our phone to properly display our business name when we make outgoing calls. Something that I have been nagging my business partner to take care of since at last November. He even called our phones to make sure that they were working AND to make sure the name read properly. What's more; He even put the phone in the protective case for us. What an absolute legend! 5/5 stars. I appreciate the customer service, the business transition has been incredibly stressful, but with his patience, kindness and efficiency he removed one more weight from my shoulders. Thank you, thank you!!

They need more people with better customer service! If you go here you can always expect a wait or…read morefor them to close early. I hate us cellular! I asked for a text or call since there where at least half dozen people in front me. No they won't do that. Verizon will! But dammit 1 star * at least there is service at my house.