I had some issues with my home router and called to see what my options were. I was advised to go in to the local Spectrum store for an equipment exchange. So I went to the one in Downey Promenade. This is where I recieved true customer service from Kelly. She not only fixed my problem, I was upgraded to a newer router and modem. The entire customer experience was outstanding. I would only hope Spectrum use Kelly as a new hire trainer to pass along her outstanding customer service skills. Kudo to you Kelly and know that because of you I will remain a Spectrum customer. read more

Spectrum - Television Service Providers Near Me - Downey, California

Adrian was very very rude and yelled and disrespected me. They make you wait a long time just to be seen and rude. Not a very welcoming environment if I could give them 0 stars I would! read more

I came in and canceled my cable Nov 30th, keeping internet services on turned in my cable box at the same time. Customer service rep was very professional and nice, their policies, not so nice. Fee is reduced to $69.99 internet service only. Spectrum then charges me for cable service from 11/25 to 12/24 $165.98 even though I have no cable service and no way to watch what I paid for.(remember I turned the box in) They acknowledge and refuse to credit or pro rate scamming me out of $95 .... and they want to bundle my services....LOL Dishonorable company policies. read more

Been a customer for years because we have no choice. Our bill has now been raised another $5.00 a month bringing it to $85.00 for JUST INTERNET! their internet is slow and goes out often. New accounts are getting the same internet for $30.00 a month! Heck, I can get internet and TV for $44.00 a month from them, but I don't need the TV service. When I call to try and lower my bill they tell me I'd have to disconnect for a month to get the lower rate. What a joke this company is that has a monopoly on our internet service. read more

Worse service ever! I understand the whole Covid19 thing but I've been waiting outside in line for twenty minutes with very little movement. Come on get together. read more

Service is slow this place is filled with customers and their still slow there is four workers and fifteen customers thank you Christopher it was very nice dealing with him very calm and helpful thank you I appreciate you working today read more

I am a new customer signed up for service rep Instructed me to go to this location for pickup. Apt was at 4:00pm I arrived at 4:20 as I walking up I saw a rep see me thru the register no one acknowledged me I figured due to social distancing, continued to wait after a couple minutes a rep KELLY pokes her head out and says we're closed no Hi due to etc just we're closed RUDELY! I ask to speak to a manager as I have arrangements to Install tomorrow she looks at me and says we have no manager we're closing early due to protest we're on a curfew and we don't have time to help you! Shuts the door, I call customer service and they tell me that is not allowed closing time is 5:00pm again I just need to pick up! Moments later ANA comes opens the door and again says we have no time to help you! And no manager she left early. RUDELY & clearly they closed against policies curfew states you can drive to and from work! Spoke to corporate placed a complaint will follow up! I understand with everything going on but there's better way of approaching customers!! Be polite, so don't bother coming to this location they clearly don't want to work!!! read more

Spectrum - Television Service Providers Near Me - Downey, California

The only 2 fast and hard workers at Spectrum Downey are Arlen and Irving. They got customers in and out while the other associates moved slow. Asked for the supervisor which should be on the floor not hiding in the back. The 3 stars is for the 2 employees who deserve 5 stars but not that store. read more

Nobody here seems to care if you need assistance. 2 people working and about 20+ waiting inside , due to COVID they should try keeping the number of people in here , but they don't. Dude behind the counter mask under his chin. I'm out. read more

Horrible customer service, extremely rude and I believe a guy name Jonathan at register 5 helped me and called me a bitch as I walked out

After a year I lost whatever the promotion I started with then they spike up their prices (2nd year I ended up paying $75 for internet only!). When covid-19 forced me to work from home the service became awful! Called to see if they can offer any type of discounts and was told discounts only applied to "NEW" customers, no loyalty for existing customer. At the time of cancellation that is when they try to negotiate with you. BEWARE THEY DO NOT PRORATE, if you cancel at the beginning of the month you stuck paying for the full month even if your service is disconnected. Now they get my money even if i am not using their service and also paying for my new service elsewhere! Nice way to penalize and screw people over. Ridiculous! read more

There so short staff i came only 1 worker and the slowest worker i was trying to Return equipment after waiting so long me and Husband had to leave. read more

Seriously, worst officer ever. I stopped by only to pick up equipment and I had to wait almost 2 hrs. The two employees that were there helping customers were moving like snail. Actually, I think snails move faster. Hope my internet isn't this slow. read more

Ugh. Seems like every time we come for something there's always the same rude lady working. She has a bad attitude. Isn't helpful. And always seems like she's having a bad day and taking it out on the customers. So rude and so over spectrum's lack of customer service! Would give 0 stars but unfortunately, you can't. read more

They are charging me for router that is mine and they have the worst costumer service I won't recommend this spectrum services

Terrible internet service, it's down more than it's working, I change routers, modems, calls, technicians that came and check and it's good for a couple of weeks and then back to the same issue.. unfortunately there's no other company that offers internet in the area but if you can use a different company do it! Spectrum it's not worth the headache. read more

Terrible internet, scams it's customers. Sad! The service promised is completely unlike what you actually receive as a customer. In addition to this, the upload speeds are so terrible that streaming on any sort of website is just impossible. read more

I was directed to this store after the Lynwood location indicated they did not have any equipment to exchange. Lynwood would not let me past the front door. I entered the store in Downey and the vibe could not have been better. The employees were friendlier not only to me, but to the others they were helping in the store. I initially ran into some issues as I was exchanging equipment on behalf of my mom. I had to be added to her account. Josh helped me out with the phone number to call. So I had called my mom at home to have her call in and add me to the account. Once on the account, Tam, completed the exchange in minutes and I was on my way. I can't stress how helpful and friendly the staff was here compared to the staff in Lynwood. If I ever need to visit the Spectrum store again, I will drive past the Lynwood store and go directly to the the Downey store. read more

This review has nothing to do with the employees and everything with how they run this store. Might as well just order everything through your spectrum and have it shipped even returning equipment is an issue. read more

So I was going to have service at my apartment in LA but they could not drill into the building without permission from the owner. So I canceled my service on the spot, I never received any services from these people. Come to find out six months later I have $149 fee on my credit report from these guys. I turned in my equipment I never received any service and yet they're charging me for the equipment that I turned in that they lost at their store in Downey. Now I have to go through all the trouble of trying to correct this because there are people fucked up!!!!... these cable companies are nothing but a rip off, and they don't hold their employees accountable for their corruption mistakes whatever you wanna call it. Thank God for smart TVs because now we don't have to deal with these fucking scumbags!!!!...I highly recommend you do not deal with the scum bags they're only in it for the money and at the end of the day they could care less about you and your service. read more

The employees here are rude and don't know what they're doing. They won't let an "authorized user" pick up equipment even though we called to verify that i could. Waste of time. read more

Horrible service in the Downey store, two hours just to drop off equipment, if I knew I would of just take it to ups store.

You are extremely expensive, but have a monopoly in this area!!!! You rob your customers!!! I wish I could leave negative stars!!'

Horrible horrible horrible horrible their internet always is down I live in paramount Downey area and it is an absolute nightmare I've been with them for the two years I've been living here I am so done with them sad sad sad horrible horrible service AT&T here we come read more

I am going to give 5 stars for Kelly who fixed her co-workers incompetence. I had a very unpleasant experience in this store last week. My step father passed away and I came in to settle his account. I spoke to Erica and explained the situation. To my surprise she was completely rude to me. Would barely talk to me. She asked for a death certificate and I had a soft copy that I told her I can email her. However she stated she needed a printout and would not even look at my paperwork. Clearly just out to be difficult despite me telling her I am dealing with a death in the family. I got back in line again to try another representative. Thankfully, this time I spoke to Kelly. She was compassionate and knowledgeable. She was able to settle my step dad's account in no time. I asked to speak to a manager to discuss Erica's rudeness and incompetence. The manager (I believe her name was Linda) told me Erica assumed I was out commit fraud. Lying that my step dad is deceased, so we do not have to pay his bill! Manager was initially trying to defend Erica but quickly backed down once Kelly pointed out all the proof I had that Erica refused to even look at. I thought Erica was a new employee, but the manager told me she has been an employee for 15 years. I think it is time for her to get another job to make room for employees like Kelly that is clearly more competent and actually interested in helping customers. read more

On Monday I called spectrum to notify them about a hacker breaking into my neighbors and my internet connection and who knows what else. I was told by spectrum that there is nothing they can do. I told them the sheriffs department instructed me to notify spectrum and there investigations department. Spectrum says there is nothing they can do and kept bouncing me from operator to operator until I finally ended with sales department trying to sell me business account for internet not at $49.99 as commercial says but at $199.99 just because I'm already an existing customer. Haaa!!! Not me ! Beware spectrum doesn't protect or care about existing customers or new customers it only protects hackers with spectrum they refuse to cut them off. Beware and would not recommend them for internet or cable and there customer service is lousy. read more

I am an existing Spectrum customer who went in with no appointment to see if I could get a cable box added to my account. I went in on a Sunday and was politely told they were all out. No problem like I said I did not make an appointment or call ahead to see if they had any available. The employee did inform me some boxes were scheduled to come in the next day. I went in the next evening and was in and out with my new box in less the 10 minutes. The employee who helped me was extremely courteous and friendly. read more

I used their internet and land phone services for 2 years. after that they kept raises the fees. for that reason I started new service with frontier and cancelled spectrum. after I stopped the service they kept getting monthly fees from my credit card. I called them number of times, but was not able to solve the problem.because of that, I will not use spectrum now or in the future. read more

Karla provided exceptional customer service was knowledgeable about the products and informative. Overall a great experience.

This place is ridiculously slow. I don't know how they stay in business with such as poor customer service. The line is sooooo long and they only have 2 service reps. it looked like they have more employees but not to help customers. The greeter said that the wait is longer than hour but decided to wait since i've already made the trip. Boy! She wasn't kidding. The wait is over an hour. I was number 3 on the screen and all of a sudden I was #4. Apparently there is a secret line to get a faster service. So i spoke to the manager and she said that employees called in and she has no control of that. Isn't the the unemployment so high? why not hire more people dam dam. read more

If I can rate the customer service at this place, I would rate it zero..... I'm a new customer and this is my first experience at a local store, no thank you. I called to complain about this lady named Erica, short black hair women who interrupt you while speaking. Spectrum you need to retrain her in how to a great customer service, asap!!! I had my daughter with me and I could of yelled and be rude to her like she was to me but I walked away and called to file a complaint. read more

We cancelled our cable but told them we're keeping the wifi. Was told it'll take about less than 5 minutes to interrupt but it was half an hour and our cable wasn't back on. When we scanned the wifi directory, our wifi wasn't there. It's like they're punishing us because we cancelled the cable. We gave this company several chances to keep us but they chose not too. It took about 45 minutes to get a rep on line. I'm so glad we're going with another company. read more

Worst customer service ever. I walked in and the man I spoke with had the worst attitude. I asked a question and he didn't even try to help didn't give me any options just sent me home. I placed an order for internet 2 weeks ago haven't received it and everytime I try to talk someone they say something different. How am I supossed to rely on a service if they can't do ONE thing for me. read more

The only reason they get one star is because At the beginning it seems as if they are organized. The manager asked what brings you in and tells you that there will be a wait because they are short staff. Okay. After an hour wait once I got the person helping me out I'm informed they are unable to even make an exchange on the cable boxes boxes because my husband is the only authorized user... really...I've never had the issue before.. after 24 years of service it's okay for me to pay the bill every month not not okay to get an exchange? Tried to have my husband speak to the manager while I was there an she refused said he had to call customer service. I told her wouldn't had wasted my time there if she would had told me since the beginning. He answer was well I didn't know you weren't an authorized user.. what a joke.. then had the nerve to tell me have a good day.. such a joke of a business. Might as well had gone the the one in Lynwood area they have better customer service then the Downey area. read more

Don't waste your time at this location and go to the Paramount location! The customer service was well below expectations and the social distancing procedures by placing yellow lines on the ground with no associated instructions at the counter to stay behind the line for safety reasons were completely unacceptable. Plus the black haired female worker was extremely rude and very short with me, and should be disciplined. Ridiculous!!! Displaying poor customer service jeopardizes business relationships - leave your nasty holier than thou attitude at home. read more

I had a great experience at this store , I walked in an each service member greeted me kindly. They easily assisted me with the replacement of my wifi router. I was able to get in and out in a timely manner. read more

Never been a fan of Time Warner.. now Spectrum. I had to get service from them because it's the only high speed internet company at my house.. But I just recieved a bill reduction of$800.00 because of covid 19. What an awesome thing to do for a long time customer. Was not expecting that!! read more

Regardless of covid precautions: this store needs better management. It should be customer driven as other successful merchants. No tents outside while customers wait is ridiculous regardless if they don't have approval. Everyone else on this property has tents: get a clue! Also, the needs very for everyone: If it's as simple as returning equipment, have someone specifically for that! The room was filled with people waiting with equipment while agents spent so much time on other customers not returning equipment. Hire more people or make a fluid operation. read more

I called spectrum to become a new customer. Throughout this Covid pandemic, I started having trouble with my current Internet provider. I decided to try to give spectrum a try. I spoke to customer service representative, where we created a bundle that was best suited for my needs. Once the equipment arrived it was incomplete. I called to verify on what had happened with my order, I was told that my order was complete and I needed to purchase a router that wasn't included on my bundle. This obviously would make my monthly bill higher then what we had agreed on, instead of honoring the price that was set and rectifying the situation. They decided that it was best for me to just walk away, they literally allowed me to cancel my services without them trying to retain me. This is the type of service I received as a new customer. I can honestly say I will NEVER give spectrum my services! Horrible customer service! read more

This is just for all of the people to know what spectrum is all about. Spectrum is a company that promises to offer you the best service possible but yet the service is awful. The service is constantly interrupted you call they tell you they have resolved the issue but yet do nothing-as it continues to be the same. I called to cancel the service yet they will be charging the month as they say even if the service is in-active you are liable to pay for it. They are over charging people for service not being used yet they dont want to pro-rate or discount any of it as I requested to disconnect and all they said is that there is nothing that can be done. So just as a recommendation if you have other company options look into it, as I prefer to be without internet than to have them as my provider. Ill just get unlimited data on my phone its way cheaper than having them and way better!!! read more