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    Stephen M.

    I went in because I was having issues trying to set up online. I arrived with low expectations because I've dealt with the company before and had issues. My problem being that they are still a better deal for the quality of service you get than the other companies that are in the area even though they lack quite a bit in customer service since they took over from Brighthouse. I checked in at the kiosk at the entry and only had a short wait. The gentleman that helped me was quite friendly and made it easy to sign up. I didn't have to pay anything up front which was nice and they were able to provide the equipment so that I could do the install. From the time I got there till the time I had everything set up and working at home was only a couple hours. At this point you think that I should be really happy with them. But this is Spectrum. The next day a package arrived at my house and when I opened it it was a full set of equipment from Spectrum. I found this confusing since I already had my equipment set up and it was the exact same stuff. As I didn't want to get charged for an extra set of equipment I took it straight back into the store since it's right down the road. I had a longer wait this time and they weren't nearly as friendly. After standing around for over 5 minutes a gentleman came out and asked if anyone had returns and then explained that they should be taken to a UPS store because their computer system might not process them. I opted to wait because I felt my situation was a little unusual. It gets a bit worse from there. When I brought the box up to the counter the gentleman there felt the need to spend the first several minutes explaining to me again that returns should be taken to a UPS store and not to them. I said well it says on the box that I can bring it here so here I am. He was rude. He took the two components out of the box and scanned them into the system and easily did a return. It gets worse from there. He explained that I had to take the box and what was left in it with me because they can't take their own trash. As usual their business practices are a problem. Apparently it's a normal thing for their system to double process your order so that you end up with two sets of equipment. A company that charges a lot of money and then wines even though they waste so much. I really wish there were better internet options available in this area. The only good thing I can say at this point is at least the service has been working since I installed it.

    Took a video just in case

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    2 months ago

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    2 months ago

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    8 months ago

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    4 months ago

    Great experience. I live near osceola. I drove extra mile to get better customer service. Thank you sunny and the manager on duty.

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    5 months ago

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    3 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    T-Mobile

    T-Mobile

    (8 reviews)

    Arianna, the manager was too worried about not being able to add avocado ranch to her sandwich then…read morehelping me or anyone else. This place sucks thanks to the "customer service". If I were the general manager I will think about solving this issue.

    Went into T-Mobile Store for the free phones promotion for new customers. Told we'd have to make…read moredown payment $880 for five new phones and we'd get credit over 24 months. Different from how we've done business with Verizon, MetroPCS and Cricket over 13 years. The T-Mobile store also sold us on Samsung watches, promo again for new customers, down payment over $700 with the promise of credit back over 24 months. We expected our first bill to be Military Plan $135, no additional fees under Military Plan. Minus credits near $119. Our first bill was $235 with no credits back from the down payments, FREE phones and watches. Call Center/Customer Service wasn't helpful at all, quoting us promos from previous months and re-directed us to the T-Mobile store. To our surprise, the T-Mobile store didn't dispute the promotional, any offers or credits. They actual confirms FREE phones and watches. They got on the phone with some help desk. Our next T-Mobile bill was corrected @ $119, with Military plan and credits. Our third bill came, this time $179 bill. Come on! Called T-Mobile customer service again spoke with Joseph (agent) and Nickie (floor supervisor or some title). Again unhelpful. We have a written copy of the offer, we were given certain model due to the offer and our 2nd bill was correct, and still were not offer correction, adjustment, credit. After being told by Nickie she was the highest level at T-Mobile, we were done.

    Spectrum - isps - Updated May 2026

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