Absolutely worst Internet service ever here in Kissimmee, Florida. We have multiple outages every…read moremonth. Horrible customer service when you chat or call And don't get me started in the Promised credits to our bill, never received them. Then they thought they can have a monopoly and be the only Internet in Kissimmee Florida area. The jokes on them we have Verizon Internet, which is a lot better and they don't go down. With as many outages as spectrum

They seem incapable of keeping the Internet working. The Internet is down, so it must be Sunday. I…read moreuse Verizon 5G for home, but my work requires a wired Internet. I spend an extra 70 a month for this, but I use it only for my laptop, and it is always having issues. If I had an option, I wouldn't pay 5 dollars for this lack of service

Joe replaced the motherboard for the tv and was very knowledgeable. He was prompt and courteous…read more Very thorough when it came to checking if the fix worked.

I am so impressed with the service provided by JCA Electronics. Their representative stayed on the…read morephone with me for 30 minutes trying to solve an issue with my TV. He actually diagnosed to be a problem with my AV receiver. Many thanks to this company for solving my problem. Highly recommend this company

Arianna, the manager was too worried about not being able to add avocado ranch to her sandwich then…read morehelping me or anyone else. This place sucks thanks to the "customer service". If I were the general manager I will think about solving this issue.

Went into T-Mobile Store for the free phones promotion for new customers. Told we'd have to make…read moredown payment $880 for five new phones and we'd get credit over 24 months. Different from how we've done business with Verizon, MetroPCS and Cricket over 13 years. The T-Mobile store also sold us on Samsung watches, promo again for new customers, down payment over $700 with the promise of credit back over 24 months. We expected our first bill to be Military Plan $135, no additional fees under Military Plan. Minus credits near $119. Our first bill was $235 with no credits back from the down payments, FREE phones and watches. Call Center/Customer Service wasn't helpful at all, quoting us promos from previous months and re-directed us to the T-Mobile store. To our surprise, the T-Mobile store didn't dispute the promotional, any offers or credits. They actual confirms FREE phones and watches. They got on the phone with some help desk. Our next T-Mobile bill was corrected @ $119, with Military plan and credits. Our third bill came, this time $179 bill. Come on! Called T-Mobile customer service again spoke with Joseph (agent) and Nickie (floor supervisor or some title). Again unhelpful. We have a written copy of the offer, we were given certain model due to the offer and our 2nd bill was correct, and still were not offer correction, adjustment, credit. After being told by Nickie she was the highest level at T-Mobile, we were done.

I had the worst experience at this location.My husband and son upgraded their phones and the…read morerepresentative that I dealt with was super friendly at first but after everything was done and almost $500.00 after when I went back for help due to my husband not getting the correct amount for his upgrade and after scheduling a appt with Loren she kept me waiting an unusual amount of time and seemed bothered by her mistake in my husband plan .A young man tried to help me .I left a message with my # for the store manager to call me and that was over 3 weeks ago and no response.Just got my next up coming bill and apparently she upgraded all my plans without my consent and my bill is through the roof . I had to call Verizon directly and after 1 hour later Casey finally straightened my account.Horrible experience at this location after they make there deal they leave customer to handle there mess .Store manager never responded

Rep will do anything to get you to skip steps to get a sale. They confirmed that I would have 30…read moredays to return the phone, however it turns out they never added the promotion to my account and they gave me a jail broken phone. Don't shop here go to an actual Verizon corporate store not the retail. They take forever and aren't 100% transparent.

Roberto is a phenomenal employee. He helped us with everything we needed and more. Any time we need…read morehelp with our phones or our phone plan we're coming back and asking for him. He knows the products and services very well. Someone should give him a raise!

Super slow. Horrible customer service. Purchasing 3 phones took over 3 hours. Then I had to return…read moreagain for another hour to rectify a problem that was created on the first visit

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As a non-customer of a company, I feel they should at least know how their salesmen act when…read moreworking for them. Had a young boy, because he was no man by the way he acted trying to sell solar panels, come to my house yesterday in the Jockey Club area and couldn't comprehend the clues I gave him. I asked for a business card, so I didn't waste his time, but he never gave me one, so I decided to play his game and waste his time. He was very unprofessional and was itching to be rude (had told me multiple time "he didn't want or mean to sound rude"). First and foremost, on my door "No soliciting", then I told him, "I wasn't interested". After that I told him, "I had declined other solar panel companies that came through the neighborhood". After that told him, "I'm in the process of getting a new roof" (which is true). He finally got the clue, turned around to pout while heading back to his mini segway to go back to wherever he came from. It's really simple for any salesman to ask one question. "Are you interested in getting solar panels today or in the future"? If residence say No, then move on. You cover a lot more ground and not waste anyone's time in the process

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I have been on the phone for over an hour and a half. Keep getting tech support and them telling me…read moreto perform test, and still have the same problem. Going from one department to another and still have the same issued. Two hours later they issue a repair ticket for 2 days from to today. When the tech first came out he installed the system but never gave us paperwork, therefore when they asked a question of account number we could not provide any info. Also they took forever to find us and once they did couldn't resolve the problem anyway. Very unhappy with their services, and professionalism. Try another cable company, this one SUCKS.

Internet service is good but for the second time in a year I have a wire running across my front…read moreyard with flags, and duck tape across my driveway. This causes a Tripp hazard and a problem with grass cutting. I can't understand this when I it only takes 15 minutes to run the wire through the conduit. It's an eyesore and a bad business practice!!!