I went to this location around 11:30am trying to beat the lunch crowd. When I got there, there were a lot of people in the store and there were a lot of staff working. I happened to get Rodney, the store manager, who called my name after a very short wait. He was training Leslie, so she was doing the transaction. I was turning in some equipment and then adding a sports package. Leslie tried to add a package for me to try to save me some money, but the system didn't allow her to do so. She tried numerous times on it, so she gets the yelp trophy for trying to make it happen. Definitely nice employees at this location. I appreciate the time they took with me and they were very polite and courteous. Rodney can definitely turn these low yelp review from the past around. The employees there are hampered by a slow computer system. Just keep that in mind when you go there. A hint would be not to go during lunch hours. That way, more people are there to help. read more

Lexis helped me the second i walked in. He was friendly and SOO helpful! I will recommend this location to anyone and everyone ! Thank you spectrum! read more

Horrible customer service. Reps are condescending and rude. I do not recommend this location to anyone. Very poorly managed. read more

Went to store for name change they tried to account change it. They had no idea what they were doing. My dad is disabled and they made him get out of the car and were laughing. I told them they needed to go over to him to get his ID they needed they said your his daughter you do it. do you want it done or not. Sat in his chair and was absolutely so rude and inconsiderate. He said his name was Michael but I am sure he lied. Called spectrum but they cannot do anything. Never going there to that store for any service . Beware read more

Literally the worst company on the planet. Spotty service, increasing bills constantly, and the retail locations are a joke. I'd say the customer service is bad. But it's more non existent. It's just a loop of the "another department will help you" until you give up. read more

I just have to say its my first time getting an account with Spectrum. Ive used it before with other family and friends. Service is always ok and i will day it has dropped a few times but its not that bad. Today i started service with Spectrum and asked to pick up my equipment. The nearest store is the one in Costa mesa. I had to travel about 30-40 min to come get my equipment to find out the store is poorly staffed. Theres no sense of urgency. The store is literally crawling with customers with hardly any place to sit. I've never been more disappointed in my life at the Customer service given here. Im going to keep my service because i need it but had i known i had to make an appointmet for a visit here i would have never started a contract. They got two reps for a store that services a whole bunch of people im assuming in the area. And to top it off they just sit there and have irrelevant conversations with the clients- only delaying the process alot more. Whats going on here? this place needs a revamp/ reinforcement on CS procedures. Have a se se of urgency. Moving at a glacial place just doesnt work in California. read more

They turned my service off but continue to charge me. They won't turn it back on even though I have paid for it.

They have the worst costumer service, will change my service ASAP, I'm calling them for an hour and couldn't reach them

Spectrum employee parks in the center of the curb not allowing anyone else to park in an area that can easily fit 2 cars. This guy proceeds to then run his van out front of my house idling for over an hour and a half playing on his cell phone. read more

Spectrum - Over an hour and a half playing on his phone, so far. - Television Service Providers Near Me - Costa Mesa, California

All 5 stars go to customer service provided by the in-store employee Omar. I came to return equipment after canceling service. He was super friendly and didn't try to change my mind or pressure me. I really appreciated his mannerism. read more

I had the phone guy come out here to fix the Internet which he did he also broke my phone in the closet where the phone is hooked up I called them they send a tech out who said the problem was in the ceiling and I would have to hire someone to fix it well I just spent $150 for a guy who came out here and fixed it in less than one minute by plugging in the wire that tech number one had unplugged not plugged back in they would not reimburse for this they suck incredibly worst ever totally take no responsibility for their crap work. read more

This store does not staff appropriately it has extremely long wait times. This is disrespectful of their customers time. I don't want to spend my Saturday hanging out at the spectrum store for 80 minutes, the time the clerk told me it would take to get to me. Avoid this store if you can. I am considering filing a complaint with the California public utilities commission. read more

People are really nice. Unfortunately everyone is busy with cell phone setup or cell phone problems, so exchanging cable equipment means waiting for all the cell phone customers to be take care of. 40 minute wait for a simple exchange. 3 agents were helping the same cell customers as when i arrived and left, 1 remaining agent fortunately only had tv/internet customers to help so at least some people were moving thru. read more

Diego wAs very helpful, professional and courteous .He deserves a raise for sure asap

If you like paying $90 a month for wifi and not actually getting functioning wifi, then Spectrum is for you! I've lived a lot of places and in turn have had a lot of internet providers and Spectrum is by for the worst. I would give them 0 stars if I could, 10 of 10 do not recommend. read more

Hi, Yelp community! I wanted to give a stellar review to our Spectrum specialist at the Costa Mesa location, named Jasiah Zidane! Literally the best, Customer Sevice I've experienced in such a long time where it was extremely pleasant and smooth for almost 2 hours of getting Internet and mobile set up. The intention and care was excellent and Jasiah went above and beyond to make sure we left with everything that we needed to include his contact info - just in case we required extra help. It was almost like hanging with a friend who had all the knowledge and know how of Internet and setting up a new cell phone... honestly, I'll definitely go back and recommend him to friends and family because he truly made us feel, cared for, and respected for our time, energy, and effort. Best spectrum experience ever, I believe he mentioned he was recently hired to... So this is amazing on Spectrum's part to prep their employees so well and and make them feel like they're taken care of by the organization. I really appreciate companies like this and special folks like Jasiah!! my husband walked out with a new phone and everything couldnt haven't gotten any better. If you're looking for a cool experience and super fun and kind person to talk to (and help with your tech needs) please reach out to him and call the store to see when he works! Thanks!! read more

Spectrum - Television Service Providers Near Me - Costa Mesa, California

I came in just to upgrade my cable services for more channels and was told to sign in and then she looked back down at her paperwork. I guess they don't want business. I'll be cancelling tomorrow thank you for showing me that I'm the consumer and I have a choice! I will pay more for consumer service. read more

Horrible retail store. These people running this store is so rude. Me and another customer just wanted to pay our bill. How these are employees that run this location is a joke. If they hate there job that much they should quit. It's ridiculous how every employee behaves. Apparently there was no manager and that is why they felt the need to be disrespectful to all the people inside. Definitely cancelling my service with Spectrum. read more

Amazing service from the manager Omar....thank you for taking the time to help me activate my new mobile phones, porting and even the cases. Being a disabled veteran makes it even more appreciated. Further, once done even with a full store Diego not only pushed me in my chair to my car, but due to construction in the parking lot he had to move my car over so I could get in. These guys are a great team and deserve recognition. Thanks Spectrum keep hiring people like this and your business will surely expand! read more

A Spectrum online rep sold me a TV pkg. They sent me a bunch of equipment. I received it. Never installed it. Returned it to them well within the "refund" period. Would NOT credit my bill. Would NOT cancel my service. Spent hours on end both ONLINE and on the phone trying to get someone to help me. No one would help me. They kept referring over to another department. Each time I'd be on hold forever. This is a joke. Now they say that I will be billed for 4 Apple TV boxes at $7.99/mo until $180.00 EACH is paid off. That's almost $800 and I don't even have the equipment anymore. Never even activated service. I'm going to contact the Public Utilities Commission today and file an official complaint. Meanwhile I'm indebted to Spectrum until hell freezes over. What would YOU do? Wouldn't YOU be pissed? May they rot in hell!!! read more

I am sorry to give a 1 star if i was able to give a 0 star i would. Spectrum Cable Sucks.. I cancel my cable service and upgrade the internet left a 0 balance and then get a$203.00 bill for the next month! REALLY I call to dispute it, WHY AM I PAYING FOR SOMETHING I DONT HAVE? REALLY!! and they cant wave the charge SORRY SPECTRUM But Your company and supervisors have NO Customer service what so ever... I AM GOING BACK TO AT&T read more

It's not possible to give a negative star rating, but it definitely is warranted. Two hours on the phone yesterday with 5 different spectrum representatives and the installer showed up today WITHOUT the equipment he was supposed to install. Customer service is non-existent with this bureaucratic and disgusting excuse for a "service provider". Shame on you for allowing yourselves to devolve into such inefficiency, inaccuracy and insensitivity. And now, you want ME to call Customer Service to start the process all over again? I'll maintain a degree of professionalism and leave it at that. read more

Don't ever use Spectrum internet. Firstly, internet down often. 2ndly, they always sent you junk mails even if I requested them twice to stop sending me mails. Apparently they don't listen to the customer requests and they love killing trees/environment. 3rdly, now I have to make some many phone calls in order to cancel the service. The worst service provider I have ever encountered. read more

The DMV is faster than these guys. These guys are fairly respectful and knowledgeable, just move at an absolute snail's pace. Sat here for 25 minutes just to return my old equipment and man do they take their sweet time. You can tell they are getting paid hourly because they are milking that clock. It was hilarious watching people come in and fill up the lobby. Sorry other customers, you've entered a black hole of time meant to waste your day. They should put up some more comfortable couches or maybe some beds so we can take a nap while they deal with other customers. Ended up just leaving the equipment in the lobby because they suck. read more

Came in to the local store in Costa Mesa needing assistance with my internet and Vatima Whitman helped me figure out my issue and was smart enough to recommend fixing my issue. I highly recommend checking this store out ask for Vatima she knows what she is doing read more

Great experience at this location. I was helped by Daniel but Diego and Jason chimed in to answer all my concerns. This location deserves higher marks than what they had previously been given. I was even able to charge my phone during the short wait. Thanks again read more

I've had Spectrum or some version since 2000 and they still suck. I dumped cable when spectrum took over TWC because they jacked up the prices and took away services. I have never had a problem with their internet which is good because the only other choice for me is ATT. My own modem and router crashed so I got from Spectrum. It was just easier. Spectrum has a new super fast whole house router for a meshing system. It picks the band and channel. And works like crap. I'm on my 2nd which is worse than the first. I can't stream a thing, I'm constantly having to unplug everything. And this router is the only one they have, which is for huge homes and wealthy people. Epic mistake of expecting a one room apartment to want or need something this sophisticated. They can't fix it. Only one department can and good luck. You can't change settings. It was $5 for the wifi, fine and it would have been great if it worked. it doesn't. Buy your own. read more

Amin from Spectrum came to fix our system on Sunday. He is very personable and found the problem (our cable had developed a cut) in a very short time and fixed it. To do that he had to get on multiple ladders. Try impressed that he had it all fixed and then showed me how to get our devices back online. Terrific. I also really liked the employee who answered the phone (all the way from New York) and checked our system and put us inline for repair. He was both funny and helpful. The only thing I didn't like was the 9pm to 10pm timeframe given for the appointment. But my daughter managed to finally talk to someone on the phone who revised that to 5pm. read more

I am very happy with the service that Spectrum provides for my cable, internet and now cell phone. I went into the Costa Mesa office on Newport Blvd. recently and met a woman named Vatima. I went there to pick up 2 new cable boxes. I also talked to her about replacing my old modem (built in router) with a separate modem and a router. She was extremely knowledgeable and helpful. I also talked to her about changing cell phone carriers and made an appointment with her. At that appointment, she worked with me to pick out a new cell phone, a spectrum cell phone plan, and transferred my phone number and contacts, etc. to my new phone. Prices are very reasonable and I am very satisfied with my equipment and especially happy with the service Spectrum and Vatima provided me. Diane L, Huntington Beach read more

Walked out of the side of my house today and noticed a brand new coax cable (black) coming out of conduit at the side of my house (still has a plastic guard at the end of the cable). I never ordered and this is private property. When I called Spectrum, after rep was unable to explain why, was told "dispatch" would be calling me. Spectrum can do this without permission of the home owner? I have never had cable at this home (satellite). read more

Not only is it expensive for what you get, they call you, email you, send you stuff in the mail like every other day. Pestering the crap out of you trying to get more money from you, ADD THIS ADD THAT, and they are always so rude and pushy on the phone. Spectrum sucks. And yah the first year is a decent deal and then it raises in price and is so expensive read more

This company doesn't honor their pricing. They lie when you sign up. When we signed up and the tech came he added all these other prices that we were told were free. We told them cancel the order. They tried to bill us the next day for the whole month after we cancelled. They never installed. 6 months later after cancelling service they transferred my phone service from Frontier to them without my permission. I was without a phone for several days. We called Frontier to asked why phone was not working they told us Spectrum told them we moved it to them, Total lie. Filing a lawsuit against Spectrum for fraud. Stay away from Spectrum. Very dishonest company. read more

Service here is very friendly! Chris has helped me out twice now and he is very nice and knowledgeable. Thanks chris!

Store is very clean and organized. I was in and out in 10 minutes. Drew was super helpful, easy going and made the process a total breeze. Thanks drew ! read more

I just left your spectrum location in Costa Mesa and I am furious! The wait was so long for me just to return equipment and the guy working the desk told me I can go to UPS in the same parking lot and they would ship it. Why am I gonna do that when I'm literally in your store right now?! That is a joke!! There was only 2 people working and had four registers open. There were six people deep in line when I was there. I don't have time for this, was sent home and make an appointment. A joke! I wouldn't even give you one star if I didn't have to! read more

Very satisfied with Spectrum an this store in particular! I have spent less than five minutes inside everything was activated, done and good to go. All of this staff extremely professional, super nice, constantly wipes surfaces. Highly recommend don't go anywhere else. read more

Went to website wondering what my expected internet speeds should be with the plan I'm on. I don't see where they tell me that. They do refer me to an upgrade link that shows me a page saying "Standard - 400 Mbps Free modem etc" so i engage chat. After numerous questions with the chat bot I finally get a person who wants every little bit of information that is available to them at Spectrum including the security code from my bill and my account number. I finally find a bill but ask why we have to go through all that for a general question. They state my speed as 5/50. So I show them the website language and they tell me I have to call this number to get this deal. I say well how much is that? They tell me it's $100 just for internet service. I say thank you and move on with my day. I wish they didn't play all these shell games with plans and pricing. I made it two stars because the pros are that they have pretty good uptime and generally get the right speeds . Cons are that it is inconsistent from one moment to the next and that they always try to sell you more or different services and I don't consider $100 a month for internet to be a really great deal. If you are new to the area and are considering Spectrum versus a different provider, I would recommend something other than Spectrum unless the other providers are locking you into a contract. read more

Be aware of extra charges. Terrible services. I paid extra two months that I didn't use. My friend received a spam call and after that he was charged by Spectrum. Will never choose Spectrum again. read more

I had a wonderful experience at the Costa Mesa store while changing over to Spectrum mobile. There were some preliminary steps that were required prior to activating my phone. Not being comfortable with what needed to be done, I went back to the store once I received my sim card. Alberto was fantastic. Despite the store being quite busy, he spent a significant amount of time with me correcting a glitch which was encountered. He was knowledgeable, persistent and most pleasant, He obviously knows the importance of good customer service! And I'm pleased I'll be saving almost $300. a year as a result of changing over. read more

DO NOT GET SPECTRUM INTERNET, Spectrum is the worst internet provider I've ever had. No other internet provider has kicked me offline more then Spectrum, I have been kicked off my internet 12 times in 1 month, from march 2021 to February 2022 I believe I've been kick off 40 to 50 times and half of my income is dependent on me having internet... read more