Less than 1 star
For starters the spectrum customer service chat is something spectrum should discontinue, automated bots just make customer angrier and trying to pass off as live agents is getting more problematic. And the live agents that customer calls are rude and disrespectful all while sending out the scripted apologies but never resolving issue or advising why there is a problem
My issue is that I have been on spectrum for 2 years and my services tend to go off line every night normally 3-5 nights consecutively and then random outages over the next several days. This occurs so often that I could not tell you the amount of actual time it has been unavailable but it is often and happens regularly. I get every type of excuse from there in nothing showing in your end to there are emergency repairs in your area. I find that if there are that many emergency repairs that have to be made that spectrum is not as reliable as advertised. I have given up on trying to get spectrum to provide the 1g bandwidth that I am paying for because I have been lied to for the past two years on what my Internet connect speed is, but when the system goes completely out all the time and when it is on it is sketchy at best with low signal, buffering, pixilating and freezing for hours at a time is unacceptable. Then to have a customer service person in another state that has no clue, bark at me and insult my intelligence is extremely unacceptable. There have been claims that a credit would be applied to my account, however that has also been a lie, and any miniscule credits that may have occurred do not compensate for the loss of work I have had over the last two years. Also, throwing service credit at us does not fix the underling problem if an unreliable service and local company doing little or nothing to resolve the issues.
Spectrum is participating in false advertising, not providing services that are paid for and a total lack of customer service and since it is basically a monopoly on my area, spectrum does not care read more
