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Dr. Eddie's Audio Video

Dr. Eddie's Audio Video

(2 reviews)

I am writing to caution anyone considering doing business with Dr. Eddie for DirecTV equipment and…read moreinstallation services. While Dr. Eddie was responsive and effective during the sales process and completed the initial installation himself, communication stopped entirely once the installation was finished. Almost immediately after setup, we experienced multiple issues with our DirecTV system. Despite numerous attempts to contact him--via voicemail, text messages, and repeated follow-ups--we received no response. As a result, we were forced to spend several hours working directly with DirecTV customer support to resolve ongoing problems with the remote and the Genie system that should have been addressed by the installer. The lack of post-installation support was extremely frustrating and unacceptable. Due to these unresolved issues and the complete absence of follow-through, we ultimately canceled DirecTV service and returned to Comcast. Based on our experience, I strongly advise others to proceed with caution before engaging Dr. Eddie for DirecTV services.

HORRIBLE HORRIBLE HORRIBLE!! Worst customer service I have ever experienced. My boyfriend and I…read morepaid right at $400 for a new stereo and had to by a special "harness" since we have onstar. WELL our cd player comes on when it wants to, the stereo makes this horrible high pitched noise through the speakers and is getting worse. Have only had it for a little over a month. Took it back up there the guy was rude, said he never had a problem with them and they said they listened to our radio and never heard ANYTHING. Well that's a lie as soon as we got back in our car it was doing it again and even more. He blamed it on our speakers which were PERFECTLY fine before they got a hold of our new car. Says if we replace our speakers it will work.. well i got news for ya'll messed up speakers DON"T make a radio not come on.. it doesn't have power to it sometimes. They wired it wrong and won't even fix it. They are just out to rip people off and make their money, they do not care about service or their customers. WILL NEVER GO BACK. Please go somewhere else. Save your money and get it done right.

EnterSource

EnterSource

(3 reviews)

I appreciate the service I received from the installer when I changed from spectrum to cumberland…read moreconnect. He made sure that everything was cleaned up when he was done, explained everything thoroughly. thank you Shawn!

Buyer beware! I've worked with EnterSource for install and then an antenna remount after a new…read moreroof was put on. Install: 1st visit: technician showed up and we spoke about plans for a new roof and told him I didn't want to have to move it if we could just install it once and be done. No problem he says. Finds a location and tells me I'll have to trim some tree limbs and we will be good to go. Also tells me whoever installed the antenna the first time has the wires installed wrong. By the way he mentioned if HughesNet needs some to verify anything he is the guy they call, plus he does all the spot checks on his installers. 2nd visit:. A second technician comes out says that HughesNet will not allow them to put the antenna where I was promised...they hook up an old antenna on the roof. 3rd visit: Prior to this visit I call the office for an explanation. I said I paid for the equipment and am not renting it so why was old equipment used (items left over from old owners of my house)? Also why was I promised the antenna could be mounted one place and now it can't? They said they would send out the orginal technician to look. When he arrived he stated he thought they could mount an antenna to the side of the house but he was mistaken...I thought he was the guy HughesNet called and spot checks his installers? Roof antenna remount: Prior to getting HughesNet I asked them can I get a non-penetrating antenna mount on a 3/12 and 7/12 roof? I was told absolutely we do it all the time. I went online and purchased a mount... 1st visit (starting to notices trend): technician shows up and says that HughesNet does not allow ANY company to mount on metal roofs especially a non-penetrating mount. And leaves...maybe on property 10 minutes. EnterSource office calls and says they only way to get that type of mount is to have HughesNet add an exception to the account. I called HughesNet and they said our installers know they can do it and it does not require anything added to the account, after asking for them to add some verbage they do. I call EnterSource back and they said ok, however we have to order the mount and it will take 3-4 days to get. 2nd visit: technician (same as before for remount and the HughesNet verifier and spot check) arrives. Immediately upon exiting he says, "I'm not even sure why I'm out here!" Mind you on this visit he never got on a ladder or left the ground. He walks around the property and says nope there isn't any place to put an antenna. I said you were suppose to bring a mount out. He says we are only allowed to place mounts on flat roofs. He also was going to mount to the side of the house (which I thought they couldn't) but trees grew more then expected and if there was a way to put on the roof the trees would block the antenna (which 2 weeks ago service was great and leaves were on the tree). The technician then shows me the note of what he was suppose to do (verify LED lights are lit on modem...serious!). Before he leaves he says my best option is to get a hotspot from my cellular dealer and use that. When HughesNet called they said I agreed with the technician to cancel my subscription! I need the internet for my job...and I do some work from home. At this point I tell HughesNet that isn't even the truth. I recall my entire ordeal with EnterSource and tell them I want another contractor that wants to work and tell the truth.

Megawatt Communications - itservices - Updated May 2026

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