They installed my internet in a dothan address instead of my actual address. When i called to fix…read morethe problem they said "because you requested a change of address we can't get you connected until monday and you will need to be present for the install". If this wasn't my only choice for wifi i would not use them over all this should never have happened and they should have fixed the mistake today since they set up the account wrong.

I had a very good experience with WOW. It was time to disconnect the cable, internet and phone…read moreservices. I called WOW to inform them of the planned cancellation. The gentleman on the phone gave me instructions as to what to return and sent me a label for the modem that I needed to ship back. All I had to do was package the modem, put the label on and take it to a Fed Ex drop off. Shipping was paid for by WOW. I was given the prorated bill to be paid and everything with this cancellation went smoothly. Thank you WOW!

The tech didn't check his equipment to make sure he had all of it. He said all other techs or…read moresupplies or whatever were 3 to 4 hours away. I have been rescheduled for THURSDAY, FIVE DAYS AWAY!!!!! On top of that, he put the dish on a power pole (which I'm pretty sure isn't allowed here) after I specifically told him to put in on my porch on the other side of the house, and then he left my former Dish satellite LAYING IN MY YARD!!!! Then I discover he left a large amount of cable hanging from the dish. He also didn't hook up the receiver to the internet. I had to figure that out for myself! I AM NOT HAPPY WITH THIS INCREDIBLY LOW LEVEL OF CUSTOMER SERVICE!!!!!! They had the nerve to send the SAME tech out today! He hooked up the second Joey in my mother's room, and didn't even show her how to use the remote! He just tossed it on the bed and told her to have a nice day!

McMinnville, TN area…read more My mother was moving to a new house. She called to have her services switched over. She was told it would take 1 day. It took over 3 days and no one scheduled a time. They just showed up. She paid for 5 years of internet service that never worked. They offered her a free month of service which she never received. Her rates kept going up with no notification. Worst service ever. She will never use them again.

We lost power twice this winter, CPWS came out twice on a Sunday and got power back reasonably…read morequickly.

Customer service is non existent. No one ever answers the phone and when you do call, you talk to 4…read morerobots and automated systems just to be transferred to someone who doesn't even work there and can't help. Outrageous billing as well! Call to try and figure out why my bill is so high and once again can't speak to anyone!!! But it's a good thing they have a useless app to brag about now lol. Have called several times, at different times, and same thing! Just wasting people time. Greedy a** lazy company!

BEWARE of XFinity / Comcast! Signed up for Internet service @ $60 per month. Several months later,…read morethey DOUBLED my monthly bill from $60 to $124. Never received prior notice of this insane increase. Called multiple times regarding the matter. Each time, I was "referred" to someone else. Finally talked with a rep who said a mention of the increase was on page 3 of statement. Never received statement. Then I was told that I should look up my account online "every" month to verify my monthly bill. I was told that bc I was an existing customer, they could sign me up for SAME svc I was receiving at $60 for only $105. BOTTOM LINE: If u use XFinity/Comcast, read ur paper bill thru page 3 snd/our check ur bill monthly online so u will know if ur bill will also double. Bye XFinity!

Okay so I called Sunday about my cable being messed up. This company is a joke I just found out the…read moreentire apartment complex has the same problem. You see the problem with these big companies is they don't care about the costumer all they care about is money. So that they can pay these big dummies that run the company a big salary So you when I called they knew what the problem was. Xfinity is a fucking joke.

Called and spoke with a woman named Baily and she was so kind. Even called me back after our call…read morebecause she thought of an additional option!! In this day and age, who cares like this, I was blown-away at her. If all customer service experiences could be like this, I think lie would be a little less heavy. She really made my day.

Just wanted to say great customer service. These people care about doing right by the customer and…read moredo what they say they will do. I definitely recommend

Worst Internet Service Provider I have ever experienced, unreliable and slow Not worth the price…read morefor what little value you receive I genuinely believe my DSL back one '00's was better.

Everything! I couldn't be happier with this service. Installation was a breeze and the installer…read morewas so helpful, telling me how to get the apps I want to watch.