so my ipad had issues with charging, no matter what USB C i had used i couldnt get my ipad to power…read moreon. Apple was cool enough to give me a brand new replacement ipad free of charge. I was so greartful that they did that for me.

They have great customer service and were fully stocked with all the accessories when I went in…read more There were also plenty of phones to compare different models.

Super helpful patient and clear. Went above and beyond. When the screen they fixed stopped working…read morethey honored the warranty and fixed it. Thanks Juan!

Cracked my iPhone 14 Pro screen and got it 'fixed' here. Lots of issues since-- when the screen…read moregets dark, it gets a weird green tint. Lots of weird flickering, often the phone can't decide what brightness to be at and cycles through a bunch of brightness settings. I brought it back in and the guy said it's an issue with iPhone's new software update, not their screens. That is a crazy way to look at it :( He said he could put a new screen on it but it would have the same issues. Really kicking myself for not going to the Apple Store and paying full price for a real fix.

Carissa was such an incredible help! After dealing with countless customer service calls and an…read moreinitial visit to the store, I wasn't getting any help. No one knew how to solve my issue and I was being told to call customer service to then visit a store location to back to calling customer service. I felt like I was being given a run around and was at my wits end until Carissa was able to solve my problem with ease, calmness and understanding. She is an absolute superstar!!

We knew this store was a problem just from the outside appears. It's absolutly filthy. There's…read morecrap all over the sidewalk and street, junk and trash in the tree and plant beds and looks like a total hell hole. They didn't seem interested in new business.

Got my phone screen fixed here. They use the cheapest f****** lcd screens. Soo cheap that you need…read moreI'll have to return three times in one month from your phone simply falling from the bed. Screen gets insane streaks and then turns black from ONE DROP. If it's an emergency they are quick to fix it. But if you want longevity please just save your money and go directly to apple. Apple charges an arm and a leg but it'll be worth it in the long run

Your Friday afternoon block parties are annoying as fuck. Nobody even uses boost mobile anymoreread more

Last of the mom and pop discount stores, the staff is very knowledgeable and they offer financing…read moreon everything they sell. I went to buy a Bluetooth radio and was very pleased with the bell of service given to me. I would say give them a try, they have open box specials on all name bran appliances, electronics and more. Ask the staff for guidance they will point you in the right direction, they helped me greatly!

These guys have been around for ever. I'm so grateful for the hands on help they gave me. My off…read morethe cuff projects and their problems are always resolved here. The best part is no Internet waiting. I'm no longer surprised when I ask for a gadget Zoe some adapter type thing and they have it. They remind me a little of radio shack without the questions about your personal information.

Atrocious store with a miserable customer experience. I had a replacement phone to pick up, and the…read morerepresentative kept insisting we owed them money. We did not. She then shrugged and said to talk to her manager, Abiud, and did not engage with us further. The manager throws himself next to us, makes no conversation, and denies my request. Even though it was cleared by T Mobile and I was only there to pick it up. When I asked him to help me repair my phone, he shrugged and said I had to go through insurance, but that he couldn't help me with that either. When I expressed my frustration, he sucked his teeth and said, "I'm getting screwed here too, lady." Excuse me? Helping a customer with a cleared and approved repair is "getting screwed"? When you held my replacement phone hostage? AVOID AVOID AVOID. If you are not buying a device and the mediocre employees can't make commission off of you, they'll just do everything in their power to be as unhelpful as possible. Stop acting like your only job is selling phones. You aren't a salesman, you're a customer service rep. Act like it.

Sold us a new iPhone with a cracked case. Sales Rep did not open the box in front of my daughter…read more She just placed the phone on the counter and went off to help other customers. Noticed the crack that night and contacted the store the very next day and was told that it wasn't broken when we took possession of if. The sales rep was very rude and told my daughter that she shouldn't worry about it because her Dad was paying for it. I contacted the customer service line and they stated they would take the phone back and give my daughter a new one. The rep noted that account and stated my daughter would have no problems getting the phone changed with no charges. The store did not honor that agreement and was once again rude to my daughter. I contacted Customer service again and they told me to go to a different store but we had the same result. The store manager said he would have a high-level company manager contact me but no one ever called. Now I need to make my first payment on a defective phone. You better check your equipment very well before leaving the store or you will be stuck with defective equipment. I spend approx $4000 per year with T-Mobile. I will be moving away from them.

They know phones here. They walked me through the plans and handled communicating with corporate on…read moremy questions so I didn't have to. Most of all, when there was a problem with my phone, I came back and they handled it right away. I was in and out faster than I've waited just to talk to someone at other places.

Excellent customer service provided by Leo on Sunday afternoon. He answered my questions when I…read morefirst called him. He installed the SIM card in my phone and patiently assisted me while changing my password. I was very pleased and would recommend this location.

Optimum is one of the worst service providers I've ever had the displeasure of paying…read more When I first started using Optimum, it was my only option for internet service. I went in store and the employee there told me that I couldn't receive internet service without signing up for a phone plan. So for about a year and a half I've been forced into paying for a phone plan that's literally never been used. Despite calling and asking multiple times. Throughout my service, I've dealt with random outages and loss of service. Coupled with constantly having to call them to pay and being unable to create an account through their website for whatever reason. I'm finally able to switch internet providers and when I called to cancel my service, I was on the phone for an hour. During that hour, I was transferred to at least 4 separate employees who all made me verify my identity with my address, email, phone number, credit card number and a code texted to me. The last one insisted that I was not the account holder because he couldn't tell my gender via my voice and that an employee I spoke to prior made a note that I was a man. Despite this horrible customer service and the fact that I had been on the phone for an hour to cancel my service, he kept trying to convince me to keep my service for 5 months free as a "backup." In what world would I need a backup phone plan? Especially when I've had the phone line through Optimum for over a year and never once used it. Then he informed me I'm going to have to pay until I drop off my equipment in store. He could've offered a lifetime of free service and I still would've cancelled because under no circumstances would I pay a service that demands I tell them what is in my pants when I've verified my identity to 4 separate employees. I'd much rather pay 10 times the amount monthly in order to never deal with this company again. It's to the point where from now on, part of my prerequisites for moving is that the new place must be serviced by any other company than optimum. I'd honestly consider living without internet in my home before I ever come back to them for service. This is the only review I've ever left on yelp and that should only emphasize how horrific this company is.

Zero star... Terrible services…read more. I wanted to cancel my home internet takes me 3 days & 6 attempts to talked with their agents on the phone. They don't have on-line cancellation. Manager called me on the 3rd day offering me again free services for 3 months etc. Told him I'm not interested & am at work, he doesn't have any respect of your time. These people needs to be trained professional how to talked to their clients. I will never go back to them. EVERYONE BE CAUTIOUS. Think 1000 times before you commit with OPTIMUM services.