Went to store 2005 the guy who claimed to be a manager was so disrespectful towards me. So rude and had no business working in customer service. Let alone a manager very disappointed and even a bit racist i understand that my English isn't very good but he didn't have to be so rude. Ticket number 3674 on March 10,2023 register 4 at 6:53pm. read more

they deserve no stars . and obviously they could care less . the worst company I have ever seen .two weeks after ordering my service I still have no equipment or service . I was repeatedly told erroneous info . they have no idea how to communicate or do their jobs properly . it's awful just awful . I drive to their store 3 times to get the equipment and was on hold with no explanation . so much lost time and revenue and then I ask them to ship it to me , another 5 day hold !!!! I still haven't received anything but they took my money , theyre good at that . what a fiasco !? how do they get away with this!!!! they should be investigated and run out lot business . avoid spectrum at all costs , don't believe the patrionizing lies . read more

Most annoying company ever. I won't do business with them and now they constantly spam me

One person working the counter, hooping and joking around as nearly 30 people sit and watch. I was hoping the reviews online were just miffed folks complaining just to complain. I'm just here to pick up a router and modem. This is probably the worst customer service I have ever seen in my life, without question. I just moved here from Virginia, and our local internet/tv/phone company would have tens of staffers making sure people were cared for immediately, and that people here for simple things could just get them done. They are actually asking the "crowd" to "give it up for (next customer name) for their patience!!" read more

Spectrum - Just the view of the folks I can see from my seat. - Television Service Providers Near Me - Austin, Texas

The female short manager is a Condescending unprofessional poor excuse for a manager lmao. Well, three trips later and I still don't have my upgraded phone. Not any of my issues either on why it's taken three trips, nope. For 9 months they have not been able to figure out how to get our account to register. They definitely ask for their payment every month and will turn our phones off immediately if not paid.... but we can't log in to get copies of bills for reimbursement at work (we can't get all these months back either). We've told them too that it's costing us reimbursed money and 9 months later here we are. Well, we got the email for upgrades YAY, nope.... third trip out (after they've promised each time "we will get it handled come back in 24 hours") still don't have my upgrade.... GUESS WHY?!?! They can't find our account still 9 months later. We just made our payment last week. They were so kind to put in an IT ticket (it's been done lol a few times lmao but thanks) 24-48 for IT to look again and not fix it... best part??? You can't call the store to check lmao you have to drive here hahaha. Ugh. Hopefully trip four will do it. Doubtful but we are canceling with them now anyway. Good God stay away from them. Wow. Seriously not worth it. Ok - 2 weeks later, the day after my husband speaks to the HEAD OF SPECTRUM and at his directive we go into the store to get my upgrade. Guess what. The above mentioned manager came out and said we aren't eligible and they'll put in a other ticket come back in 48 hours. I told her we weren't leaving and she said "do whatever you want to do but that all we can do" Do not use their service!!!! read more

So I went here to simply return a cable box because they decided to give people the same service for half the price I was paying. You know I walked right in and was helped and was out within 2 minutes. So rating just this specific store it was great for what I was needing to get done. read more

Please boycott this unethical company. Not only do they offer truly abysmal customer service, they blatantly and purposely break the law every single day by violating the Do Not Call Registry. They constantly call me from different numbers, many of which are obviously spoofed. If you ask them to stop calling you, they just call you more, like they just enjoy harassing people for fun. Do not give these jerks your business. They don't deserve it. read more

I apologize for the long msg, but #MyVoiceMatters Due to Spectrum's Negligence by not fully and thoroughly verifying the backgrounds/characters of their tech/contractors whom they send into customers homes my life was jeopardized, my sense of peace was stolen and I was placed in an immediate state of emergency. On 02/07/2020 approx 8:30 - 8:45 am as I was preparing to leave for a job interview I found that the Spectrum Tech/Contractor who installed my internet on 2/6/2020 robbed me for $680.00 cash which caused a significantly higher amount of damage than the amount of money he stole. This robbery was done while on Spectrum Charter company time. Despite multi conversation, email, police report & text to seek justice Spectrum Charter response from Paul was this; "We have fully cooperated with the police who spoke to the Spectrum Technician/Contractor and believe that he didn't do it. You don't have him on camera and a thumb print of the item opened to take the funds would not have been applicable due to the size of how small the print would have been. Therefore, we consider this case closed." I just moved into the unit on Jan 28, 2020 and had not a single person in or out of my home except for the Spectrum Technician/Contractor. People protect your loved ones and do not let Spectrum Tech/Contractors into your home with someone being there to protect them. read more

There is no 0 stars or I will use that, costumers service the woman a hispanic woman there today 8/8/17 around 7 pm she is in the front counter was not trying to help me she was very rude and did not wanted to give me the service prices she said I need to go online and look at them my self she has mental issues of discrimination and attitude she don't deserve to be in a costumer service she belong to the back cleaning toilets. Please don't keep her in front counter costumers don't deserve that service no matter how they look. In the other hand I when to speak with the gentleman that was there a very polite man and helped me and explained in all of my questions with grate attitude make him a manager read more

Do not EVEN consider Spectrum as your service provider. We've been customers of over 20 years, and have limped along with them (at over $250/mo) until lately, when their issues have exploded. Horrible reception on some channels, other paid-for channels non-existent, "free" On Demand channels not available, and support is the most frustrating I've ever dealt with. If they can't solve your problem in about 5 minutes, they hang up on you. You can either get back in the queue again or give up - I'm guessing they're hoping for the latter. I don't know what a better option might be, but we intend to explore. read more

I decided to drop the cable TV portion of my Spectrum subscription in favor of Youtube TV. You can't "downgrade" online because they apparently want to get you on the phone to high-pressure you. I spent 20 minutes on the phone telling this knob "I just want to drop the tv" over and over again while he kept arguing with me about why I was screwing up. Meanwhile, if I ever want to pause or drop Youtube, it's a click on their website. Never going back to spectrum. read more

I signed up for Spectrum TV and internet. I received my summary of monthly charges in an email an hour later and surprise surprise!!! My $115 plan actually costs $163! They say no taxes and hidden fees...I was charged almost $8 for taxes, $21 surcharge a month for local TV (no option not to pay that), $5 for WiFi, $10 for TV receiver per month. None of this was mentioned or reviewed to me before signing up. I called and was told that the $115 does not exist and that these are the charges, take it or leave it. I asked to cancel the everything and have been on hold for 50 minutes and counting to speak to a different person about canceling it. My first experience has been absolutely horrible! I will never use them again. So much for no taxes and hidden fees!!! I will be using another company that may look like they charge more but at least it is the real price and in the end it is about the same cost. read more

$90 a month for basic internet. LOL. Complete garbage.

If you like paying for slow internet and terrible customer service, Spectrum is for you! I've been a customer for over a year because it was the only internet service available in my area. In that time, I've experienced countless outages (some lasting days and I work from home), I've been charged for services I never agreed to, and have been given the runaround every time I call to sort it out. They intentionally make their billing confusing in hopes that you'll never notice how much you're overpaying. You will be transferred from department to department and everyone will give you a different breakdown of your bill, and the math will never add up! Luckily Google fiber is finally available in my area and I will be kicking Spectrum to the curb. My deepest condolences to anyone who has to continue using Spectrum. May Google Fiber or quite literally any other internet provider come your way soon. read more

Ordered Spectrum last week . Installer removes all three rooms of Dish Network and installs only internet , what is billed .. Spectrum says reputedly get Dish too fix . $ 199.00 . Unbelievable . We only want internet !!! read more

Who was in charge when they decided to only have two people on staff during UT's move in weekend? Absolutely ridiculous. I'm giving my business to ATT. read more

Well, after promo bundle, prices sky rocket. So I turned in my cable box after seeing my statement. Called to disconnect cable and phone and they said I had to go turn my cable box to terminate cable service. I only kept internet service. Which has been spotty since I cut my cable service. Anyway, neither the person on the phone or the person at the store said I would still be charged the full month even though I cut my cable before the ending service period. A full 3 weeks! They Do Not pro rate if you cut services early. So when I called about getting credit from the time I cut the cable, that's when I was told they don't pro rate. That I would be charged for the full billing period. Then suggested I go back to the store and get a box and they would turn it back on. There would not be a charge for that. Thanks. Now, if this is their policy, ok. Likely written in the large 10 page policy no one reads. Stuff like this should be reiterated by the Spectrum rep so we the consumer can say, ok, I'll wait until the end of the billing cycle to cut services and return the equipment. Yeah, $100 lesson learned. I'm looking into switching back to Grande. Still a big corporation, but they never did me like this. read more

Ok, figure this one out. I have been with Time Warner for many ears since Spectrum took over. I got sucked into a Bundle Plan which was supposed to be the best! I noticed my channels started to have a "Golden" next to the channel. My channels started to come with an additional price. I got tired of the disappearing channel so I canceled my TV/Cable services. I only wanted Internet. If you are just looking for internet, Spectrum has 3 tiers available. $49.99, $69.99 and $89.99 (NO BUNDLING) Just my internet went to $129.99. When I called to cancel the Cable/TV, the person told me to turn everything in before the 13th of the month. I turned everything in on the 5th of the month. Now I have been charged for the Cable/TV for the month despite turning in the equipment that was given to me. There is NO Pro-Rate, there is no REFUND and after being a Time Warner/Spectrum customer for over 30+ years, I get a $40.00 increase a month just for Internet services. The Cable company s loosing money at a fast rate because of the high prices and little options. Streaming is where many people are switching to because of more options, better movies and cheaper prices. I am waiting for Google Optic to hit my neighborhood and it is coming fast. I was on hold for 22+ minutes waiting to speak to a Supervisor about this issue but soon I was dropped from the call! Go Figure! Buyer-be-ware! I forgot to mention, I am still paying for Cable/TV service even though I turned my equipment in almost a month ago!!!! read more

It's a pity that 1 is the lowest whole number; if people could rate this company in the negatives, they absolutely would without hesitation. I moved to the ATX area back in August 2019 and as soon as I got my internet up and running, I knew I was going to hate it. It is hands-down the worst ISP I have ever experienced - and I used to have Suddenlink. Sometimes I will have full days where the internet doesn't even work (which is terrible if you are working from home). I reset all components to see if it will help - it doesn't. When the internet is running, you should expect terrible ping, falsely advertised download speeds, and maybe even the seemingly uncontrollable urge to commit first-degree arson upon the Spectrum headquarters. The only reason I got Spectrum in the first place was because that was all that was available in the area in which I had moved to. When my lease is up here, I am without a doubt switching ISPs. You could send an email faster by a carrier pigeon than with Spectrum internet services. The following are some things that are faster than Spectrum ISP: tortoises, molassses, watching paint dry, a man in a wheelchair who has a crowbar stuck in his spokes. Spectrum is a huge waste of money. If you are moving to a new area, consider your ISP options beforehand. If internet is important to you, I would highly suggest moving to where you have any other ISP options besides Spectrum. read more

Despite the poor reviews, my roommate and I were brave enough to visit this Spectrum location. We were immediately welcomed by Jack -- a helpful gentleman with a warm smile. As a fresh Austinite, I was relieved to talk to him about my experience in a new city and he seemed genuinely interested in the conversation, all the while getting my WiFi account set up in under 15 minutes. Could not be more pleasantly surprised! Give them a chance to prove how nice and helpful they are -- Jack was so wonderfully helpful, and if you're still worried from the reviews, ask for him! read more

New name. Same terrible company. Dated technology. Non-existent service. Have had two service visits, 14 calls, and have had to replace my router twice. All in just 8 months. read more

I just wanted to share this with the community because Spectrum it's becoming a waste of my time and a nightmare. I called on 11/05/19 "just to ask" for information about they promotions. The service representative was asking for my birthday just to give me general information? I refused to give her my DOB (and I wish now I would had ended up the phone call). I gave her only my name and address because she said she need it to verify if Spectrum was available on my area. She was nice but very pushy to make a contract and I told her that I needed time to talk to my husband. I even gave her permission to call me back so she could get the commission incase that I decided to go with them. I told her to call me after a several days because I was going to be out of town. Well, long story short, she made the contract WITHOUT my permission and I got 2 boxes with equipment from Spectrum on Thursday, 11/07/19, two days after I told that agent to give me time to talk about it with my husband. I was out of town and that day was raining a lot. Spectrum is lucky that I have a wonderful neighbor who kept those boxes until we came back. If someone would had stolen that equipment I would had been responsible to pay for them, which I disagree because I never made a contract. I called Spectrum on 11/10/19 and explained the situation. The agent was very nice and apologize to me for the inconvenience, he said there was no problem, just to send that equipment back and that they will cancel the contract. I said, ok, it's an inconvenience for me because I never made the contract to begin with, but I will send it back, which I did on the same day I called, 11/10/19. I called on 11/15/19 again, they could see on their system I returned something but it was not reflected on their system yet, but they said: "don't worry, your contract has been canceled, so no charges". I called back again on 11/20/19 to make sure they did received the equipment and that my contract was canceled. I was on the phone for a long time, they would transfer me from one department to another, I had to explain everything from the beginning each time ( by this time I am getting really frustrated and upset with Spectrum), they finally said, ok, we got the equipment and we will cancel your contract (which I thought they had canceled on 11/10/19 when I let them know that never made the contract) Well, I went to pick up my mail and guess what! I have an invoice for $207 from Spectrum!! I mean, are you kidding me? After all those phone calls, and returning the equipment, I just can't believe it! And the promotion for new customer was about $120 and they are charging me $207? wow I don't know what else to do at this point, any advise please? read more

What a disappointment all around, from the wonky technology to customer service to the constant (weekly) letters trying to get you to upgrade your service. Spectrum has a monopoly on my apt. complex and wow, they sure to take advantage of it. I've been a loyal customer for 3 years and finally cut ties with them today when I noticed that my bill increased yet again. After speaking with two Spectrum reps, I learned that the "good deals" are only for new customers, not the long term loyal ones like myself. I cannot support a business that does not value their customers. See ya Spectrum. read more

I wish I could leave zero stars .. it's so overpriced . They straight up lie to you , they overcharge and the service cuts out all the time. Spectrum is the worst read more

I stopped by this location to drop off my cable boxes and internet router while canceling my account with them. I had Google Fiber & TV installed last weekend, so I've severed ties with TWC. The process was quick and painless. They scanned the serial numbers of the devices I returned, asked why I was cancelling, I signed a receipt, and that was it. It was all friendly and efficient. When I got home, I tried to log into my account on their web page, and I'd already been deleted. I hope they remember to also delete my monthly auto-payments. TWC wasn't great, but it wasn't horrible, either. I can't say I'll miss them, but everything mostly worked OK for several years. read more

I went to this store to return an internet modem and discontinue service around 4 p.m. There was no line and the very pleasant clerk immediately went to work. The whole process took less than 10 minutes. I left stress free, happy. read more

The absolute worst customer service and the fact that you can't leave negative stars is an injustice to the rating system. Seriously find any other internet service -- go put tinfoil on your head and you'll be more pleased with the internet service you receive than dealing with these fools. read more

Wish I could give zero stars... First of all, worst cable and internet provider I have ever had the displeasure of dealing with in my life. Horrible customer service.. And outsourcing at it's finest for over the phone customer "service" I swear the first thing they're taught how to say is "please bear with me" because well...... We all know why. read more

Is there really anything you can say to sum-up the customer experience from Spectrum? No, absolutely not. They are always striving to give you the *worst* customer experience. Hidden fees, shady tactics. Boo on you, spectrum. read more

I have been trying for over a month to get Time to my house to take down old equipment. The wire from my house to the utility pole is dangerously low, and the box attached to the house is open with wires hanging out. I had the same problem with AT&T equipment; but they were out that very day. When I talked to the Time supervisor today, she said it would take 5 to 7 business days to get this handled (even though it has been over a month and several calls and promises). Let's hope it happens! Now who do you think I will use for my service? Who would you choose? I really wish there were negative stars on Yelp; I would definitely rate them the most negative stars! read more

Spectrum - Wire in foreground dangerously low and box attached to house open with wires hanging out. - Television Service Providers Near Me - Austin, Texas

Beware Spectrum Cable is Time Warner with a new name only. Same dishonest, incompetent pile of crap company. There sales staff have no connection to there tech staff who have no connection to there installers. I was lied to over and over again about available programing and pricing. Really terrible company. read more

I wish I could give less than 1 star. Absolutely the worst experience of my life!! Tried to cancel all but internet, after 40 min of hard sell bull, she finally relented and changed account to internet only, so I thought she actually canceled everything, when I called back I got same runaround, they are fixing then they transferred me...nope hungup. Called back i was told they didn't cancel internet they had to reconfigure their modem? I informed them I own my modem...she said ooh and transferred me to I.T. who after 30 minutes never picked up.called back spoke to one rep for 20 min who then told me he isn't authorized to make changes and he would put me thru too retention to reinstate my internet...that I never canceled. The new gentlemen spends 20 min making noises while reviewing my account then tells me he figured it out it's because I canceled phone also and that has to be canceled first before they can reinstate my internet(that I never canceled) and that will take up too 24 hours...That is Great Customer Service!! What a joke ooh and I will have to call them back to reinstate my internet they won't just fix what they screwed up! So in my opinion if you want constantly increasing prices and horrible customer service Spectrum is the place for you. And if you ever try to change your account or cancel be prepared to be bullied into staying and if you insist you should be prepared for there spiteful tactics of accidentally screwing everything up on your account to make your life miserable and you will have to call repeditly to get things fixed and even then like me you could be waiting for internet service that you never canceled to be reinstated in 24 hours! I hope this review helps just one person not make a mistake when they choose a provider. As I am writing this I have spoken to at least 5 reps say on hold for close to an hour with all the calls and gone thru the trouble shooting feature on there phone system and I will still have to call back to reinstate my account! read more

Never go to TWC ever. I added a tv connection to my existing internet connection upon the request of a representative that I can disconnect it without any charge if I disconnect within 30 days. Guess what, i called in after 20 days as I was not satisfied and after 15 calls to the customer care at different times they did not take the charge off my account. Some representatives said that it will come off in the next billing cycle, some said it is not free for 30 days if I already have an internet connection, some said they already made the credit. There were all kinds of responses. And they were trying to confuse me too much. Uggggggghhhhhh. Basically they just tried to deceive me. Finally I got rid of them, anyways their internet service sucked too, besides their cheap customer service. Feeling relieved. read more

This company is one of the worst I've ever dealt with since I started having cable in my home in the 1990s. I have been paying a "ransom" fee for the past year -- to retain my "Road Runner" addresses while family issues were unfolding that required my complete attention. Spectrum doesn't allow one to keep an email address for a small fee the way AOL and other internet providers do -- you have to keep their entire Internet service online in order to keep the email addresses. So, I did so. Today, I called to cancel the service and was told that I was required to pay the current bill for service to the 27th of this month, although the service would be canceled the same day. I tried to negotiate with the person on the phone but, as is typical, they were simply doing what they were told -- and what their company wanted them to do was to sell me MORE services and charge as much as they could for them. I hate this company -- truly -- and will never deal with them again. I would recommend that anyone who doesn't currently have Internet/Cable find another provider. ANY other provider. This company deserves to go out of business, and I assume they will be sold to some other corporation at some point because of the imminence of their demise. read more

After 15 years of TWC and now Spectrum... I have reached the end of my limit. Spectrum team cut my Internet at the street and told me my house amplifier was throwing " dirty" traffic onto their network traffic ... after 15 years!! So... they installed a new "clean" one and... you guessed it... nothing but issues ever since! I am done.. $200x12=2400/yr x15=36k Tonight ... no internet, no music, no nothing... again! Adios Spectrum!! Y'all SUCK!! read more

If there was some other way to get the services I need I would absolutely not use Time Warner Cable. My experience, in the last few weeks has been nothing short of atrocious. I've tried to set up service three times for a home I am purchasing so tha read more

I had problems the entire time I had service with Spectrum. They raised their rates by $15/month after the first year with no added service. Their internet service was spotty at best and dropped out multiple times per day which made working from home frustrating beyond belief. When I disconnected my service to move it was three days into the billing cycle. They would not prorate the amount and charged me for a full month of service despite only using three days. So I paid almost $32/day for that service. Austin's internet service provider coverage is almost criminal due to legacy contracts that divided the city into turfs. There is almost no competition which is pitiful in a city that prides itself on its tech industry. If you work from home and are looking at a new place to live consider the provider options before you move. Stay away from Spectrum like it has the virus and go with either Grande or Google. read more

I was lied to by an employee of spectrum. They gave me wrong information. Told me I was getting a gift card that apparently doesn't exist. Told me I would be getting the tv Choice for the same price as what I was already paying, due to a "special" promotion. Nope! My bill went up almost $40.00! Not to mention the extra charge that I wasn't told about. Surcharge? Why? I was told I was getting equipment and after the equipment was plugged in, my service would start, as well as the billing period. The mystery equipment never came in the mail ( and apparently we didn't even need it I found out later ). But since I didn't know any of that, I Thought they never actually signed us up because we never got an email confirmation like we were supposed to, we never got any call or text confirmation. We were given false information so we didn't know we even had these channels. I felt that it was very sneaky and nasty how they did this. Why? Just to make more commission? Do they realize that the specific employee may be making more in that moment, but long term the company is suffering because of employees like this. Customer longevity is a joke here. So I had a service I didn't know I had because no equipment, no service ( which is what we were told ). So it never got used! And I got charged a lot for something I wasn't supposed to pay for, no gift card, no nothing. Just a bad taste in my mouth from Spectrum. I explained all this to Spectrum, but they refuse to refund me the money essentially stolen. I obviously cancelled the choice channels that I never would have got in the first place if honesty and integrity were part of a cable companies policy, but it's not. The policy is NO refunds & NO quality. No proper customer service at all. I'll be shopping for a new company that has better internet and better customer service. Google fiber sounds good. I even told Spectrum that they need to do something about the employee that's telling people these things. It's through a marketing company that Spectrum is affiliated with apparently. I have a feeling they are going to lose a lot of customers. They don't seem to care about the employee or what happened to me. They say they care, but then do nothing to find out how to prevent these things from happening. They simply don't care that current customers are being scammed, cheated, lied to, and then leaving. Because who would stick around with a company that won't even give a customer $37-ish dollars back... even if the issue is due to lies an employee represting Spectrum has told the customer...no responsibility taken at all. I just wanted my money back for something I never received and was lied to about. Why is that too much to ask for? The only thing I got out of this experience is to not trust anyone. Seriously. read more

Cable constantly going out, box updating itself, channels black out but I saved a whole $6 by switching from dependable AT&T and lost over 12 good sports and movie channels. Don't be an idiot like me. read more

Is Spectrum the WORST Internet and cable provider EVAH? Just because they changed their name from Time Warner Cable, which was the worst provider EVAH, does not mean that they have improved their services. Between internet slowdowns and outages, outright lies from their salespeople about what television channels they provide, and to not being able to add a television channel in order to watch a UT basketball game, I am done with Spectrum. I just hope I can get Google Fiber in the near future. Spectrum blows GOAT!!!! read more