After totaling my car in an accident last week In which my iPhone was also broken and bent up when…read moreit impacted with my chin from the steering wheel air bag, I found myself waking up the next morning with absolutely no car, no phone, in a lot of pain, with stitches in my chin. My only option I had was to get a bus schedule at the Town Information Center and catch a ride on the Centro Bus into Auburn, then walk 5-6 blocks in the rain, and finally reaching the AT&T store. On this day, I was in shock, in pain, exhausted, wet, and beyond desperate get a phone and figure out what to do. I knew that I desperately needed 3 critical things when I got to AT&T... 1) a new iPhone 2) a car 3)someone to help me that likes their job, was good at they're job, technologically and service knowledgeable, calm, confident, enjoyable working with and teaching others, someone who was patient, able to listen to understand, non-judgmental, projected good vibes and good energy, capable of smiling and laughing while working, and give me the time I needed making my AT&T experience enjoyable, and maybe even a little fun. I literally Prayed to God my entire trip getting to the AT&T store. SMH.. I Prayed that He would please, please, PLEASE, have my needed person in #3 be waiting to greet me at the door with a smile when I get there. Extremely grateful, God had definitely answered my Prayers that day. As I walked into the store that day, everything was exactly as I Prayed for, except for, there were "two" amazing people waiting that fit my #3 description to a tee...Zack and Alley, just like two Angels, waiting and wanting to teach me and help me. Both Zack and Alley, working great together as a team, were extremely kind and empathetic to my unique situation.. both of them being amazed that my chin had literally bent my iPhone in the accident... All I can say is that I had great time at Auburn AT&T because of Zack and Alley... we continued laughing and learning for 4 1/2 hours ... seriously best time I've ever had at AT&T buying a new phone... Good people. Thank you both!!

Turned what I thought was going to be a simple pickup for my phone upgrade into an ongoing issue…read morethat has since required a technical support agent opening up a ticket with AT&T's team (which has yet to be resolved). I stopped by this location to pick up my new phone (it was the closest location within driving distance that carried the size and color of the new phone that I wanted - and it was still an hour/one way from my home). I told them I wasn't quite ready to use this new phone, so I'd change over the phones and activate everything later. Even after this, they still DEACTIVATED the phone I had been using/was upgrading from (I wasn't trading it in)... which was especially annoying because I wanted to use GPS to get home (since I'm less familiar with driving around Auburn). Good thing I didn't have an emergency or something while driving home, because I didn't have a functioning cell phone!

I was recommended to T-Mobile by my sister. She said the service was great. I went in the associate…read moreworking was very helpful and pleasant. Very satisfied with my visit

From the owner: Visit the T-Mobile store in Auburn and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 217 Grant Avenue can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Dave and Codi were professional, friendly and very kindly analysed a charging fault. Made some…read moresuggestions but no hard sell which is important to me. Courteous knowledgeable and good fun. Every thing I needed. Bravo guys.

I purchased two Samsung S22 phones from this reseller of refurbished phones on Ebay. One of the…read morephones worked fine. The second phone had major communication problems requiring that the phone be returned. SimpleTech provided a USPS label which we used to return the phone. They subsequently strung us along with promises of repairing and returning the phone. They never did return the phone (essentially committed theft). After a simple Google search, it appears this company is in bankruptcy. So, it would be advisable to avoid doing business with them unless you want to lose your investment.

I used their mail-in service to replace the shattered screen on my Samsung Galaxy. Every quote I…read morereceived locally (Atlanta, GA) was for $200+. This company replaced the screen for $32.99 (which included the return shipping). The process was simple and easy. My phone arrived at their facility on 5/25/2017. It was repaired and mailed back on 5/30, delivered to my home on 6/02. You are required to provide your phone's PIN/password and to have the battery charged above 50%. I would suggest setting up an easy-to-remember security PIN & dummy Google account so that you can actually locate the phone if it's lost in transit. Remove your SIM.

The Verizon manager & staff at the Auburn location went above & beyond to assist us in changing…read moreaccounts & removing viruses & ultimately switching phones & setting up 2 new phones for my 95/93 year old parent in laws. I cannot thank the manager & staff enough for their kindness & compassionate help . Great job Auburn Verizon Staff

Worst store ever! Extremely rude and unhelpful sales person. Order was placed online 2x and she…read morecontinued to have major attitude. Complained to corporate but I'm sure it will just get swept away. One star is very generous of me!

Great service! The clerk was attentive immediately, shook my hand firm and answered all my…read morequestions correctly. Store hours could be more accommodating and a selection of unlocked developer phones would be nice but overall very good experience!

From the owner: M&S Wireless is a Cell Phone Repair Store located in Auburn, NY. We offer repairs for new phone,…read moreused phone, computers, games, tablets,and more. Here at M&S Wireless, our mission is to always provide quality service at an affordable price. The success of our company is due to the dedication we provide to our customers. No matter the job, customer satisfaction is always our number one priority. Don't hesitate to give us a call or come in for a quick fix.

Pleasantly reliable and phone knowledgeable staff. Fair pricing. Located in the Ithaca mall…read more Just not new glass protection replaced on the I phone. 27$ Walked in done in 5 minutes. If they had more phone and accessories inventory I'd give them a fith Star.

I recommend this place! They fixed liquid damage in my phone and also a majorly damaged screen on…read moremy iPad. They do a great job.

this is the worst store to go get your phone fixed that they will overcharge you break your phone…read moreeven more and expect for you to be OK with waiting and getting you when you were in the store before guy at the front desk has no customer service skills. He has a really bad attitude and I don't think he should work there.

Found these gentlemen on Google and they did not disappoint!! I am just leaving here with my…read morerepaired pbone! Customer service here is awesome. They answered phones promptly & provided timely updates. 10/10 would recommend & will return in the future!