My sister was in a tough spot and needed to move out of her house and sell it. Years and years of…read moreaccumulated "stuff" was all over the house, in a 5ft height basement, a storage shed, and a two-car garage. Then there was her antique furniture that had great sentimental value. She was very emotional and was completely overwhelmed. I checked Yelp for a Moving company in Syracuse and ran across First Class Moving and Removal, as we not only needed her belongings moved to a storage unit, but needed all the junk-type stuff taken to the dump. I saw a picture of Shaun and his crew next to a meticulously blanket-covered and wrapped piece of furniture and immediately felt this was a company that truly CARED about people's things and was willing to demonstrate that instead of just making idle boasts. I spoke with Shaun on the phone (I was orchestrating this whole thing from California) and found him to be professional, courteous, and understanding of the need for a kind and helpful approach to this very emotionally charged situation. My sister is elderly and since I couldn't be there in person to oversee the packing and move, I had to rely on trusting my gut from not much more than a few phone calls and texts to get this started. Long story short, Shaun and his crewmember did a FANTASTIC job on all levels. The furniture was completely blanketed and wrapped, the items that were not quite packed were taken care of, and ALL the junk went quickly to the dump. They took pics of the whole process, the packed truck, and the filled storage unit, keeping me updated all along the way. My sister felt safe, supported, and acknowledged. The price was exceptional for what they had to do. They moved quickly to keep the time down and didn't even take a break until it was all done. THIS IS AN EXCEPTIONAL YOUND BUSINESS and I would recommend them to anyone. This level of professionalism, integrity, and above all, caring is beyond rare. This young man and his company will go far. I can't recommend them enough.

At first I thought they were great however, after completion I discovered an antigue table of…read more mine was broken and quite frankly I do not think it can be repaired. A number of items are missing. and instead of placing the items in the rooms they were designated for the dumped them all in the living room, now I have very big boxes to figure out how to get them where they should be. When I contacted the company to advise them I was accused of extortion. They hung up on me and blocked my number. My advise is do not hire them.

Moving from one state to another is always very difficult - you never know how to find the best of…read morethe best where you're headed. I lucked out with Reliable Movers - not only were they responsive and willing to book me from out of state for a move-in to a place with multiple sets of stairs, when they arrived they were helpful, friendly, and even prevented some damage that would have been done because of the way my outgoing movers packed my truck. They took great care with all of my items, got everything to exactly where I asked it to be placed even though I was stuck outside with the truck providing information, and got it all done in record time. The crew that showed up on move-in day were about twenty minutes early, after checking in with me via phone and text. Everyone was helpful and courteous. This was an excellent moving experience and I will be hanging on to Reliable's contact information for my eventual move to another location. The price for unloading into my new home was great, especially given the stairs involved. No one likes to make furniture go up narrow stairs - Reliable's crew made it happen quickly with a clearly practiced pace.

They were over two hours late. They only had to move about 10 item. Everything they moved got…read moreknicks and scratches. After all that they charged $350.00. I am not a fake reviewer. How dare you as an owner try to stop a real review. It was four items not two. If you give a review she doesn't like she will discredit you and drive you nuts. She didn't give me a credit the mover did because I complained about the price being so high for 20 minutes worth of work On top of being late.

I recommend Big Strong Back! Though there were some scheduling hiccups for my 8/1 move, I felt very…read moreappreciative for the ways Eric worked to resolve the issue. Due to a flat tire, the crew coming to pack my van were 2 hours late. A very unfortunate turn of events on the busiest moving day of the year. Though it was out of Eric's hands, at that point I preferred to cancel since the delay significantly changed our plans and it was challenging to pay in the face of that. In response, he still offered complimentary support--personally came by and helped us carry the heaviest of the items for ~30 minutes. This was quite generous and made a huge difference! Upstanding service and trying to do right by people.

Everything went very smoothly. The truck was packed like a puzzle piece and was very heavy as it…read morecontained shop equipment. It was a bit late because it was so heavy, but everything arrived in good shape. The movers indeed had Big Strong Backs!

If you are looking to have your things thrown in the back of a truck and broken upon delivery and…read moremoving, then this is the place for you! My house closed late and last minute and needed something quick and didn't have many options - never again...My 5k bedroom set completely destroyed beyond repair and Raymour and Flanagan has to replace the entire thing including the bed and dresser. Thank god I have insurance. My brand new kitchen table scratched and gouged. My children's beds screws were put in too tightly and the frames are cracked in addition to the scratches on everything. My aunts Hope cheat (who just died) smashed and broken. To top all of this off, they didn't say a word to me about the bedroom set, the chest they said it was rotted (it is absolutely not). They left large items at the first house, showed up late, weren't finished until almost 6 after saying this would be a 6 hour job (took them 8.5 and they didn't even get everything). They complained the whole time. The woman sat her sweaty body in my son's nursery recliner and upon approaching her laughed, said I caught her sleeping, and didn't move. Completely unprofessional, rude, liars, and nasty. Spoke ill of people we mutually knew and told me about all of the open court cases she had going on after they had already moved my things. After addressing the items left behind through messages, she was rotten and nasty about how tired they were among other things. After the back and forth I stopped responding to her because I no longer felt comfortable being around her for fear she would attack me or do something else. If I could leave negative stars I would. If I could do it all again I would have NEVER went with this company and don't better due diligence. And instead of apologizing and owning up to what they did, they argued with me and said my items were already broken and damaged. I said I would pay the remaining balance after the items were fixed and she said that wasn't happening and squared me up. I'm not here to argue with a grown woman with my children in my home and make them afraid or have myself or them get hurt. I just want to share my experience so others are aware especially people who they think they can take advantage of, like single moms.

I had a very poor experience. Three "movers" came. One of them mostly watched. Even though the…read moreexact specific scope of the project was viewed by video and in person before the job, two of the three were not able to move flat screen TVs and an ordinary dining room table. So I, the 62 year old man, had to share in the heaviest lifting. And still, the owner had the gall to tell me that she should have charged more because there were two steps - literally two - that she didn't know of in advance. I was exhausted at the end of the day because by necessity I joined the moving crew.

I used Mountain Movers for a recent move to Syracuse on June 19. My point of contact was Nate…read more I had requested that the company unload a U-Haul trailer and carry the items up to a second floor apartment. Kudos to a careful and conscientious moving service. Great respect shown for all of my items and care taken not to damage them. Movers showed up promptly at the pre-arranged time, and leading up to the move, there were several communications to guarantee time of the meeting and the plan. Upfront communication of pricing, expected services to be provided. Nate was always immediately available by either text or phone. I plan on using this company again when I move away from the Syracuse area as part of a planned move in 2018. While I did see other moving companies online with competitive rates, the difference in price was small and the service rendered by this company would be hard to beat. Very pleased with no regrets on this transaction.

Nate and team helped my homeownership dream come true a couple weeks ago when they relocated my…read morelittle family from an apartment to our new house. The crew was personable and clearly had work ethic and rapport with one another. After a truck trouble delay (not their fault) the 4 guys got right to work with Nate directing the furniture/box Tetris. They respected my belongings (wrapping delicate pieces and watching tight spots) and didn't complain about the stairs or heavy-ass Peloton bike. Loading up always takes longer but the team powered through and emptied the truck quickly at our destination. They even took a moment to celebrate my awesome new basement. Nate quoted me on the high end and came in under budget (which I appreciate much more than the reverse situation!). Have already recommended Mountain Movers to my network.

Quick response, flexible, prompt. Very friendly and thorough. Did a great job on the move-out…read moreclean. Highly recommend them.

From the owner: Compassionate Cleanout Services, LLCread more

Great job by Ross & co in the face of uncertainty and a short timeframe. Good communication; I was…read moreable to coordinate the move (in Rochester area) from out of state. Fair and reasonable pricing.

Great service! I move a lot for work. Upstate Movers accommodated me with a last minute family…read moreemergency. Upstate Movers literally moved my belongings far Upstate, 3 hours away, to my home. Best value related to any other moving company in the Rochester area.

Really nice group of guys. They came last minute and got the job done. Easy move and good…read morecommunication. Fair pricing. Would for sure recommend.

Previously reviewed. They are just excellent, careful hardworking guys that moved everything out…read moreof our pod with no damage at all even to my precious piano!

I hired A1 for a whole house move to two different locations and they did an outstanding job…read more Edwin was incredibly responsive, the moving guys were excellent and very professional (thank you Leo, Ben, and Samir!), and the amount I was charged was worth every penny. I can't say enough about A1. I would hire them again and definitely recommend to anyone who needs movers.

We called A1 as a last minute request when our initial movers bailed on us. We drove in with a…read moreUhaul and needed immediate unload assistance. They were responsive, professional, and competitively priced. I was so pleased with my experience and will absolutely call them first with any future moving needs.