I have spectrum and I feel their customer support is really good. Much much better than ATT. Called them last night just to complain and they send a repairman over this morning. I was surprised. Try getting that with AT&T. Not! I will keep at it. My spectrum is faster, just sometimes I think the reliability could be better. Done--That's my two cents. read more

I had spectrum and when I returned the router they stopped my account as I wanted and said I had nothing to pay. The next month I got a charge of $71.00. They said there is nothing they can do about it. Go with At&t. read more

I've been spectrum/Charter internet subscriber for approximately 5 Years. I live in a condominium community, about 4 years ago charter replaced the outside lines within the complex. Since doing this I've had continuing internet problems. Routinely, when trying to stream Amazon Prime, Netflix, ROKU or other I get an error message stating internet bandwidth not sufficient. I call Spectrum and receive the normal check speed, reboot modem, reboot router, your router is not sufficient, etc. If a technician comes out, they find nothing. There has been technicians who check the line speed outside and say there is a line problem, line nicked, cut or something slowing internet speed. But, Spectrum refuses to acknowledge and fix problem. Jim Wstbrk read more

I'm so happy I don't have spectrum anymore!!!!!!!! No more random black screens for days, no more internet that just stops working for weeks, no more bullshit techs coming to my house walking around with wires pretending like they are doing something important, no more ruined dvr recordings, no more horrendous customer service, no more random codes in my screen, and most importantly NO MORE SPECTRUM! I LOVE SAYING THIS! Spectrum, fuck you you greedy piece of shit company! It's only a matter of time til you won't exist anymore! read more

Horrible service, installation has been a nightmare. Call customer service with my no signal issue, the agents are poorly trained...an absolute.. they are a joke! Clueless. Don't bother. read more

If you possibly can do not go through spectrum for your services. They quote one price and charge another. Also every time you try and contact them you get the run around from them. You are told different things every time you call. Also they do not send disconnection notices they will just shut it off. They are the worst company ever to get service from. read more

I pay for 100mb/s. I left at&t for this company. I thought at&t was slow and crap, but they're steak and lobster in comparison - WITH LOWER SPEEDS. I'm deeply considering ending my contract. My internet speed is pathetic. read more

HORRIBLE. Charged me $82 payment that they stole from my account. Buyer beware...........................................................

beware of this company! they will quote you a price after they admit it was there fault they turn of your time warner cable service to force you over to spectrum. price of 194 before taxes 214 after taxes. then tell you when bill is 241 and change, sorry can't do anything. so as soon as i find another company bye bye con company. and your customer service is the worst ever!!! they will lie to you and are the rudest idiots i have ever spoken to.....i have been hung up on,told i don't know how to read a bill and so forth. what bill you don't send them out. and no i am not signed up for paperless billing. i too will continue to find anywhere on line and share this to prevent others from falling into your trap and lies. wish i could give minus stars. read more

Surprisingly did not have a bad experience despite the poor over all reviews. Parking: 4/5 -Limited parking. I arrived and found a parking spot no problem Check-in: 5/5 -Only one iPad check-in station. Takes less than one minute -Large screen TV to show you where you are in line Wait Time: 5/5 -Waited maybe 2 minutes at most before my name was called. I was also 2nd in line Service: 5/5 -If I could give this more than 5 points I would. The ease of returning a modem and picking up a new one was effortless. Overall from stepping through the doors to walking out took only 6 minutes. Very efficient. TIP: Spectrum has 30.06 sign read more

**&*THE WORST CABLE SERVICE IN THE WORLD.***** I had Time warner cable a few years ago because my first love AT&T was not offered in my area. Time Warner service was a complete mess back then & with their "Spectrum" service its even worst now. I moved to a different city & was able to get AT&T but I was paying over $200 per month & was only getting the basic. So this guy came by & gave me the spill that Time warner has a better service, faster internet, blah, blah, blah. I took him up on it & switched to Time Warner 4 months ago. One of the biggest mistakes of my life. THE SERVICE STILL SUCK!!! Thank God I'm on a month to month plan. I'm going back to AT&T, I do not care about the monthly cost. If you don't want to deal with the B.S of signal dropping, cable going in & out, slow internet speed, having to sit at home on a relaxing Saturday with no service cause they have no ppl available to fix your service until next day. Please go to another company cause Time Warner is straight bullshyt. read more

Update. TWC customer service guy told me the billing date rather than billing cycle date. so when we moved out of our house, I ended up owing $81. Even after the lady in the store told me I was good and account was up to date. Fast forward 3 months later after no calls or emails...I get a debt collector email! What?!?! Called TWC..got them to drop the bill $24. Got another debt collector email for the original $81. Decided i wanted to be done with them so I paid it. Well......when they took the $24 off, they resent the new amount to another collections company they use and I now have them calling me regularly. Called TWC and the woman put a claim in so the 2 agencies would connect and 10 days later..they still haven't and I'm still getting harassed by the agency. TWC....I hate you. read more

Absolutely worst customer service. Got to love being talked to like I was a complete idiot by the women standing by kiosk... so glad I left and went to ATT. Never again. read more

BUYER BEWARE! I would never in a million years use TIME WARNER CABLE now SPECTRUM! They are deceitful and do not offer the service or prices they guarantee to their new customers. I have been with them less than 5 months and I am leaving to go back to my previous provider. I would rather pay for consistent service than continue to pay for service that is intermittent and multiple times trying to fix the problem only to continue to have issues. read more

I have tv choice plan, and after 30 days they dont let you change any channels if you change your mind. If i pay my for my service i should be able to change up my channels every now and then. I understand If it takes up to much of your employees time if a lot of people constantly call or ask to switch them. Have alternatives like an online option for your customers to have an option to switch channels online at the very least 3 times a year, I mean we are wasting thousands of dollars a year the least you could do is give your customers options. Think about your customers!We pay more then $160 for tv we cant choose our channels and wifi that doesnt work well even for the highest priced one and not to mention the outages in our area! At least once a week! read more

I'm just writing this review to warn anyone deciding to get Time Warner. I signed two offices with Time Warner around the same time. (Two small businesses: with less then 50 employees) There were so may problems I had to request to get out of the contract (because it was within the first 30 days the agent who signed us up sent me an email releasing us from the contract). Four months have passed and i can't seem to get the billing stopped. The phone lines and internet were down so much with Time Warner we had to either get another service provider or go bankrupt. In the short time we were with Time Warner I spent on average 1 hour per business day on the phone with them. That's about 24 hours a month. Just being a good citizen and stating: Stay away from this company. read more

NO STARS!! Drops connection all the time. Customer Service is horrible. They continuously increase your bill. I paid over $200 once and have basic Tv and decent internet. NOT WORTH THE MONEY. DO NOT BUY!!! read more

When something goes wrong they subcontract service out to a 3rd party company. Cable is always having problems. I go to order a movie but "currently unavailable"... I dont see how a company so large can be so lousy in servicing their customers. Will not use again. read more

Didn't like the service... just had to return all the equipment. Paid a high price and didn't even give me all the channels I paid for. Silver package I suppose... smh. Good thing there was no contract with this service... read more

Horrible customer service. We use the Internet for work at my house and have to wait over a week to have someone come look at our internet that has been out. This is ridiculous and some of the worst customer service. They think they can fix it by throwing money at you and lowering your bill but it still doesn't resolve the issue of no internet for over a week. read more

Horrific. I had them scheduled to come out on Sunday to connect cable tv and internet. The guy showed up Sunday, but was unable to do what needed to be done. He said they would send someone out on Monday who could do it. So I took off work Monday, and the guy showed up and decided that he couldn't get it done either. He said someone would come out Tuesday. Nobody showed up Tuesday. So the TWC website showed a scheduled visit for Wed, BETWEEN 8:00am AND 11:00PM! Really? Well, it didn't matter; no one showed up or called. Now it's Thursday, still don't have service, and was just told the earliest they can come out is Sunday. Seriously??? read more

If I could give 0 stars I would. Unfortunately in my 5 years of dealing with their less than adequate cable/internet and customer service there was never an improvement. During my 5 years (you may ask why I stayed... there were no other service providers in my area) of service the internet modem constantly went out. I was unable to do more than use a computer on the internet... if you want to stream Netflix then forget it. The cable was even worse, many of the channels were temporarily unavailable...ALWAYS. At first the cost was decent for the subpar service, however each month my bill went up without notice the last year I was paying over $170 for ONE cable box, WITHOUT DVR, and internet that sometimes worked. When I tried to cancel and return the equipment they informed me it would cost over $70 to have a technician disconnect everything. I was able to disconnect all parts they informed me I would have to pay it regardless if I returned everything myself. Ended up keeping it a few more months until moving. When I moved you better believe I went with a different service, my roommate did as well and my experience even caused my in-laws to drop TWC. After moving I started receiving multiple calls daily at all hours of the night and day from South Dakota stating they were a collection agency for TWC and stated I owed money- the collection agency would not tell me their name nor what the balance was for and refused to give details without getting a payment. I called TWC before dealing with them and spoke to a rep who said no, everything was paid and turned in we actually owe you your deposit check of $55. She got my new information and said it would be going out. The collection calls continued from SD and I called Time Warner back asking why I was getting those calls, they could not explain it but had me removed from the calling list. The 2nd rep also said I did not owe any money all equipment was turned in and I should be receiving my deposit check within 7-10 business days. It has now been over a month since speaking with the 2nd rep- no check has arrived. I called TWC to get the status of the check and was informed that they would not send the check until all of my equipment was returned. Spent over 50 minutes on the phone to only be told they would investigate where the equipment was since there was no record of it being returned and I would just have to be patient. I have been dealing with this for over 3 months now and it is unresolved and there is no timeframe for which it will be complete. IF you don't mind sitting for hours dealing with a customer service rep then go ahead get TWC- if you value your time, money and credit score I suggest you look elsewhere. Update 10/28/15 I have still yet to have this issue resolved. The "manager" I spoke with in previous review assured me he would keep in contact and call me each week to let me know what was going on. I have yet to hear from him since. I hope to not have to take legal action, but will if this does not get resolved. read more

HORRRRRIIIBBLLEEE!! is the only word i can use to justify them. i called you cancel my subscription for which i pay 230$ PER MONTH.. they said sure and put me on hold 20 mins later, how can i help you ?? told the story again sure let me help you .. "so where do you call" excuseme? yeah where do you call .. i say i dont need a phone service i need to cancel my subscription. 20 mins later so i have added the phone service to your plan and now you pay only 201$ WTF!!!! read more

I had some issues with our internet at home and had to go to their store front to swap the equipment. They had great service, and were very helpful through the entire process. The system they have in place for "getting in line" is efficient and effective. It eliminates the "I was here before he was." conundrum. read more

We moved to Dallas 5 yrs ago, TW was the and is the only option we have. My wife is on a heart transplant team and requires working internet. I am above average in computer skills and build my own puters. 1st yr and a half we called many times for internet not working, They always did minimal and said working now. Hours on the phone. They never took us seriously. My wife would have to drive to the hospital in the middle of the night or day when on call because of this service. I demanded to get a contact person to help and they did, He said call when you have another issue, I did the next day, No call back after 4 attempts over 3 days. Still to this day we are without reliable service. Our neighbors get good service. We have homes in another state with Charter and have had almost no problems. Today is thanks Giving and the service is running at a very slow speed. Speedtest. net will not load !!!! Charter is to buy TW and that does not really matter. A law suit is next for us as we do not want to sell our home and move. Also we are being charged over $70 for internet and the bare minimum TV that we did not want but they made us take it. We are not broke and will pursue legal action soon. Dear Leandra I have spoken with people in the Philippines far to many times. You forced us to take TV that should be basic but has 70 channels we cannot block. The worst service, the highest price we have ever paid. And the most important is that we have spent hours on phone and hours while they try to fix it and keep blaming on the person that worked on it before. over 4 years of frustration, Promises never kept. We have documented all our time. You can message me on here if you want but "FaceBook"? really............. read more

Awful service. the technician never showed up for the appointment and he also said he was not able to enter at the apartment. This was a complete lie because I was at the patio waiting for them and also I was able to check the gate. Also the representatives and never saying the same thing, seems like they are not trained, I do not know. They were nicer before. They totally ruined my work three days now! Totally unacceptable! read more

This review is long and I apologize in advance. I just want to let everyone know what I am experiencing. I have had issues with the cable since August. I keep getting those "Channel not available please try again later" error message on various channels at any given time. I may get this message on MTV or the Weather Channel one day, and the next day these work. However, other channels will display this message. It is completely random. I have the cable boxes. I switched them out a few times. They are not the source of the problem. Techs have been out 4 times. One tech was sent to me twice. Not sure why Spectrum sent him since he couldn't fix the problem the first time. I was told it would be a senior tech or supervisor when I made the appointment. Though nice, the only solution he offered was to open another service ticket so Spectrum could continue to work on the issue. Weeks passed. It seemed like everything was fixed. Then lo and behold, I got that lovely message when I tried to watch a program I really wanted to see. Maybe it was never fixed. Remember, this error message pops up randomly on any channel / channels at a time. 3rd tech came out. I can't speak to his service quality or how pleasant he was. My dad was home at the time, not me. The issue still persisted. Called customer service again to make another appointment. Rep and her manager were extremely nice and apologetic (they always are). I was assured a supervisor would come out this time and that person couldn't leave until the issue was corrected. Of course, a regular tech came instead. I told him I was expecting a supervisor and he looked at me like I was crazy. I called customer service again. Rep was sorry for the miscommunication. She told me that if the tech couldn't fix, then he would need to escalate to his manager. Rep wanted to tell this to the tech, so I gave him the phone. He was unconcerned and passed it back to me. After finishing and not fixing, I reiterated he needed to call his manager. He didn't want to as he said "It wouldn't make a difference." I practically had to yell at him to call. After calling, he said the manager couldn't come and he didn't know when or if he could. He put in a ticket to have a maintenance crew come out to check the outside lines. This was done before, so at this point, we are just going around in circles. Tech was about to leave, so I told him what I was told by customer service about not leaving until issue was fixed or someone else came to fix. Tech left anyway, but not before almost busting out laughing at me as I explained how tired I am of paying for horrible service. His smirking was unreal. Maintenance crew didn't come until a week later so I was lied to....again. You guessed it, I am still having the same problem I am done. I am about to go to AT&T Uverse. I have never experienced this with any service provider, not even Time Warner. I would give my left foot to have them back, even though they were bad too. I wrote a negative review on Spectrum Facebook page and am now blocked. Yes..they fricking blocked me! This company is horrid. read more

TWC is the worst cable service out there. I lived in an apartment and my internet never worked and all they did was reset it everytime. Its bad enough I paid for this company for a whole year, now they are telling me I did not return my equipment almost 6 months after canceling the service. I did not save the receipt through the move out, and move into my new house and they cant seem to find it. If you do make the awful decision to use TWC make sure you save all of your documents. read more

I told my daughter not to use Time Warner for many reasons. She decided to do it anyways. Long story short she ordered service 3 weeks ago and had so many problems with getting her service. She eventually got a cs rep who claimed to have resolved her problem but then got a confirmation email that stated she was rescheduled fir the following week after waiting 2 weeks AND then the tech came out (suposively) sat at 9 p.m we call to activate the motu to find out ut was still offline soo they rescheduled her for next week the tech should have made sure the equipment was working before he left so 3 weeks later still no service I won't be surprised if they bill her for the whole month. BTW The cs wasn't at all accommodating. read more

If I could give this a no star,I would. I have been waiting over a week for a technician to come out. Every time I call in they tell me "Someone will be out tomorrow between the time of 8am-11pm.". They give me the run around and have told me repeatedly that something came up and the technician won't be coming until the next day. This is ridiculous I'm a new customer and they don't even care enough to keep my business. They have lied repeteadly to me and have wasted my time. Take your business elsewhere this company is a nightmare. read more

I wish I could give them a 0. Don't get them. They haven't fixed my issue for over 6 months. I have logged over 10 hours on the phone with them and the charge way too much. I might need to go into therapy just from what they have put us through. read more

Spectrum has become the worst Internet provider. Arounf our area in Arlington, Spectrum has played the monopoly game so they are the only company can provide internet service. Their prices are like double compared to others like Att or infinity and their speed is like 3x slower. Connection is down like 20 times a day. For example, they charge me like $70 a month for 200 Mbps compared to $49.99 for 1Gbps from Att. And if you want Spectrum to upgrade your speed to 400Mbps, they will charge you nearly $100 which is ridiculous. Spectrum, yes you heard me. The day that city of Arlington remove that bs monopoly and other internet providers companies can offer service in our area, I will be the first one withint seconds to call in and cancel service. I know that you offer wireless service and tv service but sorry i would never use them or recommend anyone i know to use those service from you guys read more

I've been very pleased with Spectrum. Ive been with them for 3 months. I've had 1 problem since being with them. Talking to them over the phone they were very helpful & when I teach had to be sent he made sure everything was working the way it should answered all my questions. So far very pleased. Oh the reason I went with Spectrum was the had every sports channel my husband wanted during football season. We dropped AT&T because for some really stupid reason they dropped The Red Zone & a couple others. Are they freaking crazy. read more

I have Spectrum...switched over from Brighthouse. Thankfully we didn't have to adjust to our new service from Spectrum as they are even worse than the last guys! I didn't even think that was possible, but I guess I was wrong! I really like how they manage to make sure that something is unavailable every single day! I assume that being this bad must take a lot of work. If you sign up with these guys (no other providers in my area) just be ready to get a lot of chores done as you won't be watching much TV...oh yeah, just use your phone for music as the Spectrum music channels will most likely be unavailable!!! read more

This is th worst provider you can get. after a month of their run around our d speed has been 2 yes i said 2 mbps download and 0.3 mbps upload ..... aka we had faster internet in the freakin taho national forest in 1998....... literally oh and a ping ovr over 1000...... for a month almost i switched equipment 2 times oh and since i only have google voice and need the internet their own service inconvenienced their service tech when he tried to call and couldn't get through so we were canceled...... we literally had to go to a mc donald in order to call and switch to at&t please explain why i should have needed to leave my house that has internet access to go to a freakin mc donalds to internet and then you have to balls to want $50.01 from me...... no or should i say HELL no im not paying you a penny. oh and to top it off when you go on their facebook page and you leave a bad review they literally block you oh and i have pictures for proof and told them i will be posting their bs habits all over the web people need to know the truth. and after a month of being nice and goin through your little run around i will be heard. read more

See all

Time Warner Cable is a TOTAL waste of money!!! Pick ANYONE else. Their service doesn't work half of the time. I have had two technicians out the past couple of weeks and still they can't fix the problem. Why pay their rate if they can't deliver. PICK any other service-----avoid Time Warner Cable!!!!! read more

The one star is for the awesome customer service reps that I feel like I speak with on a daily basis. Other than that, TWC is a nightmare to have. If they weren't the sole provider for my complex, I would drop them in a heartbeat. read more

Idk why everyone is complaining about the actual service when this is a singular store location. I agree that the service of time warner cable leaves you wanting, but this actual location is great to deal with. They were very quick and have handled every issue I've had in a professional and timely manner. If you're looking for a location to goto for an issue this one is a great one to goto. read more

Extremely poor customer service. Bait and switch on the Direct TV contract buyout! We were moving Direct TV service from Oklahoma to Arlington and heard about the contract buyout with Spectrum. We did everything Spectrum asked: 1) Opened account with the Spectrum "triple play" (even though we don't need a home phone) 2) Cancelled Direct TV 3) Filled out "Contract Buyout" form for Spectrum 4) Attached final bill from Direct TV The contract buyout was denied! I called customer service and explained that the salesman told us that the different address was fine since we moved service and that the only reason we were going with them is the contract buyout. He explained that he couldn't do much over the phone and that we should go to the Spectrum physical location on Matlock. We went to the location and a guy named Gabriel told us first "We don't do anything with that, you need to contact customer service" We explained that customer service told us to go into the location. He said "There's nothing I can do because the address is different on the Direct TV bill". We said "Let's get a manager or supervisor involved because we know what we were told by the salesman and customer service". Gabriel responded "There aren't any managers or supervisors here you can talk to..". We said "Are you telling us you are willing to lose our account and us as a customer because you refuse to give us customer service on this issue?". Gabriel quipped "I am giving you customer service, there is nothing I can do!". We said "Please give us your name so we can escalate this matter". Gabriel said "I don't have to give you my full name, you just need to tell them it was Gabriel at this location. I'm the only one and I'm not giving you my personal information." We told him that we would just get our equipment, return it, and cancel service. He seemed fine with it and just called the next customer. I rarely go this far with anything because I've been in customer service most of my life and can empathize with Gabriel, however, I have NEVER told a customer "There is nothing I can do for you and you cannot talk to my supervisor.". Unacceptable. There is ALWAYS a supervisor that can be contacted. This is by far the worst customer service failure we have ever experienced. They have lost our business for sure. read more

Same crap just a different name. The service in this place was terrible. Came in to replace my modem and they took nearly an hour to get a working modem. The place is seriously understaffed. Pay an arm and a leg for service and they provide a skeleton crew to operate this place? read more