This store in Amsterdam NY is absolutely ridiculous. Been here for 1 hour I'm still number 7 . They…read morehave 2 people working , 1 woman camfe in to work and has been on her phone , looking at her house in Mirror , disgusting ! I have a picture !

went into the store they told me I could get free Internet…read morei've been out of work due to seizures and have repeatedly called customer service to ask them if there were any programs to help me to for the cost of Internet or cable They kept telling me no Girl in the store said I was approved went home called the number I was told to and they told me no you're not approved Three days of repeatedly calling Spectrum as well as sending emails nobody would listen I missed out on a minimal of six months of free Internet due to no fault of my own The customer service in store is horrific as well as the call center And these people collect a check I canceled my Cable and I am reporting them to the Better Business Bureau

On April 6, 2025 I entered the ATT Store, located at 116 Sanford farms shopping Center, Amsterdam,…read moreNY 12010; and spoke to the then store rep, Jaden. After some consideration, and a sales negotiation on his part I chose to surrender my iPhone 15 and purchase a iPhone 16 and new phone plane through an ATT family plan. At that time I then handed Jaden my iPhone 15, he in turn handed me a new iPhone 16; and I was promptly informed that my 15 would be placed in the store safe, locked up safely until it was time for it to be shipped to the ATT warehouse in Texas. (i have the IMEI#, if anyone at corporate wants it) Due to Invoice discrepancies that went on for 3 months, I decided to go back to the store for clarification. At that time I was informed by the Amsterdam store manager that Jaden had been transferred to the Johnstown location due to SEVERAL other customer complaints. I then went to Johnstown and spoke to Jaden who checked the computer and informed me that I was not credited for an iPhone 15, but instead for an iPhone 6; and as a result was only credited $350 on my bill instead of the $800 I was owed. The next day I returned to the Johnstown store and spoke to the branch manager who informed me that he would escalate this issue to the district manager who was the only one capable of tracking down my Iphone 15 and finding out where it had gone. This past Saturday, the 13th of September 2025, I returned to the Johnstown location to talk to the store manager, as I had not received either a phone call(they have my number), nor an email( they have my email) and was promptly informed that the District Manager for the local ATT stores was unwilling to spend any time tracking down my iPhone 15, and the only course of action that he could recommend was to contact customer service. I really hope that someone up the food chain reaches out to me to help me find out what has happened, and properly track down my missing iPhone 15 so that it can be turned in and the credits that I get applied to my account properly are reflected.

AT&T Amsterdam store is horrible! No help offered. If you are smart, go to JOHNSTOWN, NY. They are…read moreknowledgeable and helpful. If I could I would give a minus star review.

I closed my account not 1,2 but 3 times. I called to confirm I was told it was closed they can't…read morefind my account. I went into the store to make sure it was closed they said yes it is completely closed. I get a bill today for $56. I spent 1 hour on the phone 3 people the last lady tried to get me to stay told me she was going to take care of me. I said ok pay the 56, because I am paying T mobile for this line. They said they can't but they can get me a better deal.......#WTF

I guess Spectrum doesn't have enough money, so they are insisting on charging a dead woman for…read moreservice that she never received because she was dead. It is absolutely insane to me that they feel entitled to this money. I canceled the service 5 days after she died which is 2 days into the billing cycle which means she should have just been charged for 2 days but they are insisting that I have to pay her entire month and to add insult to injury they've been charging her for internet service for a year and she never had a computer. And they refuse to discuss that issue either so I really really hope that spectrum is happy that they got $150 from a dead woman for service that was never provided

This is the worse. Spectrum sucks. I went there today with 3 bad remote controllers. I signed in…read more The manager was walking by and I said I just need to swap these controllers for some that work. He said I can't do that. We have to go into the system and put it in there. I told him I was in a rush and was just there on my lunch. He didn't give a shit. He went over and played twitch a tv. Now there was a lady worker with 2 people just sitting there talking and laughing. Meanwhile instead of helping getting the line down the manager went into the back room. Now I have 8 people ahead of me. There was 1 other worker and he got up and went in the back room. Now we have 1 worker the lady still talking and laughing with no people getting helped. One guy was there to pay his bill but no one was there to help him so he said fuck this and walked out. Final after a 45 minute wait the one guy comes back and calls me over. I told him I needed replacement controllers. He said no problem and handed me 3 controllers. I told him these aren't the right ones. He told me that is all we have. So after a 50 minute wait I y told kim to keep the wrong ones. Oh, and the lady worker is still there bullshitting and laughing with 10 people waiting to be taken care of. The store is a joke. If the equipment wasn't so shitty it wouldn't break down so often. People were bitching and you would think that the manager would have helped or told the lady worker to take care of some but we wouldn't have want to disturb her conversation. All I can say is Fuck them.

I pay for whole home, internet, cable, landline and 3 cellphone. I can not get the internet,…read morelandline or cable to work. Today C/S states they are doing repairs. Yesterday it was my equipment. So what's the truth. Plus I have the worst resection for the cell. I pay about $300.00 a month for this great service. Taking all equipment back tomorrow, maybe only get internet service and the cells. My new bill would be about $100.00. That 200 X 12 = 2400.00 savings per year. And Spectrums loss

Colonie Spectrum is doing great! The staff are helpful, jokey and keep the business going strong…read more They allow you to make appointments before you visit. Fun and clean. Review: 5+

If I could give 0 stars i would. I have auto pay on for my mobile payments and I lost my card that…read moreit was attached to and had to cancel it and get a new one and as I am waiting for the bank to send a new card Spectrum CANCELS MY SERVICE. I have never missed a payment for 11 years now as a spectrum customer and they refuse to be accommodating the one time I request a singular extra day for the new card to arrive in the mail. They do not care at all about their customers. They are greedy money hungry script readers that refuse to help another person out by hiding behind a script that tells them to repeat the same thing over and over again when it is very easy for them to help the situation. I had an issue with them previously where FedEx lost the phone they sent me and Spectrum tried to make ME PAY FOR A SECOND NEW PHONE SINCE FEDEX LOST THE FIRST ONE. It took me nearly two weeks of listening to them give me the same mantra until I finally got a competent supervisor who was able to remedy the issue in 10 minutes that I had been told repeatedly they "could not fix". These people who they hire are just warm bodies to fill a vacant seat and don't understand the actual meaning of customer service. Spectrum is a HORRIBLE company and they just scam people.

Will be contacting the better business bureau (bbb) about this company with photos and videos of…read moreillegal activity at this location employees doing drugs in the bathroom smoking illegal substances in front the store etc..... they act like they pay well they act like the commission is good but when its time to pay theres no one you can speak with. Now i see why they dont have employees longer than a few months every one there was new and the old staff was quitting or transferring to different phone companies the manager all of a suttin dont know nothing and tell me to contact HR but i contacted them multiple times an no response so i will be leaving reviews every where i can an contacting the proper channels to get this fixed i shouldnt have to text my former employer about commission from the month of may its now the end of june ?

I transferred from being a Verizon customer of over 20 years to T-Mobile bringing three lines with…read moreme. Shawn and the heavy set girl are rude and have lied on numerous occasion. I had ordered a phone mid Dec for my mom and it was expected first week in January. When I went down there it said my order was canceled for some reason. I asked why and they told me to call 611. I spoke to three people on three different occasions when calling 611 and all said that my order should have shipped but someone messed it up at the local level and now can't get the phone or watch till MARCH 28th!!! I couldn't believe that. So we called and spoke to Shawn who assured us he would be in the next day personally and we could downgrade from the phone my non wanted and he would set the phone and watch aside at that moment for us. Flash forward to the next day and Shawn IS NOT THERE! And the heavy set girl REFUSED to even help us when asked saying "NO" and walked in the back room ignoring us on the storeroom floor. A young guy Liam spoke with us telling us Shawn isn't working today!! So he lied. And that nothing was set aside for us. More lies! We are now trying to reach the district manager or regional manager to let them know who this store is being run. Go to ANY other T-Mobile or don't leave your current carrier. I should have stayed with Verizon. HORRIBLE customer service and I STILL don't have a phone for my mom or my watch and this is over a month ago I ordered and spent 1200$ in that store. Very dissatisfied