went into the store they told me I could get free Internet i've been out of work due to seizures and have repeatedly called customer service to ask them if there were any programs to help me to for the cost of Internet or cable They kept telling me no Girl in the store said I was approved went home called the number I was told to and they told me no you're not approved Three days of repeatedly calling Spectrum as well as sending emails nobody would listen I missed out on a minimal of six months of free Internet due to no fault of my own The customer service in store is horrific as well as the call center And these people collect a check I canceled my Cable and I am reporting them to the Better Business Bureau read more

Worse service everrrrrrr. Rate went up 20 bucks...speed dropped down and connection goes out 10 - 20+ times a day!! Don't do it. Waste of money. Find another service. read more

In April I received a call from Shawn @ Time Warner about setting up my summer service at camp. He told me that I was all set but just needed to pay my account in advance. TW always use to just send me a bill for my summer account and I would send them a check. Last year all I had to do was to take my equipment to camp, plug it in, and it worked without having to call to submit a MAC number. Calling TW from camp is difficult as there is no cell coverage. So I went to TW Amsterdam, paid my bill and a blond haired girl late twenties or early thirties gave me two digital adapter boxes to hook up When I arrived at camp I found that my TV was working and that I had many more channels than I had asked for. (I only asked for Starter package and internet). I of course was concerned that I would end up being charged down the road for all of these extra channels. When I plugged in my modem (that I own) it did not work like it did last year. On Thursday May 5 I drove the sixty mile round trip from Pine Lake to Amsterdam and arrived at TW about 10:00 AM. I again ended up with the same blond haired girl as before and tried to explain to her that when I set up my modem last year it started working immediately. She was very snotty and would not listen, told me that was impossible as TW would have shut off my account last fall and that I would have to reactivate it by calling in my MAC number, I had to tell her three times that you are not listening to me and that perhaps they forgot to shut it off last year. I also told her that I was concerned about having to pay for all of the extra channels. She told me that I was only paying for the starter package. I asked what would I be charged down the road as TW is famous for giving freebies for a certain time only. I told her that I wanted the filter that I had in previous years reinstalled. She said that she would take care of it. (I still have all of the channels). Then she told me that I should pay for the seasonal package in the off season. I told her that I had talked to someone on the phone a couple of years ago and that the person told me they had raised the price from $10/mo to $20/mo for the off season package and that I felt it was a lot of money for not having to use any services. Then she again was snotty and told me that I was wrong that the cost was only $10/mo and had been the same ever since she had been there. I had to tell her that she was not the only person who worked for TW and that $20/mo was what I had been told when I previously called. As for the internet she told me that I would have to call and submit my MAC number so that TW could send a signal to the modem. I had my MAC number for my modem with me and told her that she should be able to submit it. She said that she could. After she submitted it I asked her to double check the number so as to make sure that no mistake had been made. She double checked it and said that I was all set. When I got back to camp Thursday May 5, I still did not have internet. Yesterday May 7 my son and I drove to a spot for cell coverage a ways from our camp in the Adirondacks and made a cell phone call to TW so that they could send another signal to the modem. What we found out was that the blond haired girl in Amsterdam had inserted an extra number in the MAC address even after double checking it. She would possibly say that I probably gave her the wrong number but I still have the paper that I wrote the number on and that was the number that we phoned in yesterday May 7. When we got back to camp the internet was already working. Over the years I have supervised many employees and have talked to many customers and colleagues over the phone and at meetings. This girl was about the about the most argumentative, rude and snotty customer service person that I have ever talked to, enough so that I am considering taking my business read more