Will be contacting the better business bureau (bbb) about this company with photos and videos of…read moreillegal activity at this location employees doing drugs in the bathroom smoking illegal substances in front the store etc..... they act like they pay well they act like the commission is good but when its time to pay theres no one you can speak with. Now i see why they dont have employees longer than a few months every one there was new and the old staff was quitting or transferring to different phone companies the manager all of a suttin dont know nothing and tell me to contact HR but i contacted them multiple times an no response so i will be leaving reviews every where i can an contacting the proper channels to get this fixed i shouldnt have to text my former employer about commission from the month of may its now the end of june ?

I transferred from being a Verizon customer of over 20 years to T-Mobile bringing three lines with…read moreme. Shawn and the heavy set girl are rude and have lied on numerous occasion. I had ordered a phone mid Dec for my mom and it was expected first week in January. When I went down there it said my order was canceled for some reason. I asked why and they told me to call 611. I spoke to three people on three different occasions when calling 611 and all said that my order should have shipped but someone messed it up at the local level and now can't get the phone or watch till MARCH 28th!!! I couldn't believe that. So we called and spoke to Shawn who assured us he would be in the next day personally and we could downgrade from the phone my non wanted and he would set the phone and watch aside at that moment for us. Flash forward to the next day and Shawn IS NOT THERE! And the heavy set girl REFUSED to even help us when asked saying "NO" and walked in the back room ignoring us on the storeroom floor. A young guy Liam spoke with us telling us Shawn isn't working today!! So he lied. And that nothing was set aside for us. More lies! We are now trying to reach the district manager or regional manager to let them know who this store is being run. Go to ANY other T-Mobile or don't leave your current carrier. I should have stayed with Verizon. HORRIBLE customer service and I STILL don't have a phone for my mom or my watch and this is over a month ago I ordered and spent 1200$ in that store. Very dissatisfied

You can never, ever get any fair resolution to any issue from this company. Employees aren't rude…read morebecause their monosyllabic responses barely rise to the level of communication at all. They are the only game in town and they know it.

Worst customer service ever. went into the store today, and instead of walking up to me at the…read moredoor, and politely ask to wait at the door, the fat chick with long black hair screams from across the store "YOU NEED TO GET OUT AND WAIT OUTSIDE! ONLY 12 CUSTOMERS AT A TIME IN THE STORE!" I have never encountered that level of redness from a sales associate. Obviously spectrum lacks in training. Canceled my cable at that point.

went into the store they told me I could get free Internet…read morei've been out of work due to seizures and have repeatedly called customer service to ask them if there were any programs to help me to for the cost of Internet or cable They kept telling me no Girl in the store said I was approved went home called the number I was told to and they told me no you're not approved Three days of repeatedly calling Spectrum as well as sending emails nobody would listen I missed out on a minimal of six months of free Internet due to no fault of my own The customer service in store is horrific as well as the call center And these people collect a check I canceled my Cable and I am reporting them to the Better Business Bureau

Worse service everrrrrrr. Rate went up 20 bucks...speed dropped down and connection goes out 10 -…read more20+ times a day!! Don't do it. Waste of money. Find another service.

Had them install a home security system. I nice family-owned business and Josh who did the…read moreinstallation was great to work with. Very friendly and willing to work within my budget.

Professional and well mannered workers. Accommodating to my request and system was installed in a…read moreprofessional way. If any issue arises they respond in a timely manor and insure my satisfaction. Very pleased with the install.