completely disgusted with the lack of professionalism/compassion. In an industry where the clients…read moreare suffering a loss and heart break and we turn to such professionals that are trained to help and console grieving family members. I called Bond for information about my grandmothers burial. Our family is small and distant so we did not have a funeral, just a service at the burial site. The man on the phone seemed too busy and interrupted me with a rash tone, and then was rushing me off the phone. I was caught off guard in my state of confusion and hung up with him not finishing my questions. After gathering my thoughts I called back again a few moments later, I got the same man on the phone and I politely asked him if he had the time to help me with a few more questions. He said he did, never once did he have a caring or sympathetic tone, I was wondering if I could see her before the burial, I got snapped at that shes already been cremated. as if he was speaking of the garbage being taken out. I broke down in tears bawling. not because he was treating me poorly but bc I was heartbroken my grandmother was gone and I didnt get to say goodbye. He still did not give ANY type of kind words or kind tone, not even an "I'm sorry for your loss" instead I received a very dry and cold "Okay buh bye then" All I can say is WOW, I later emailed them about this incident, this was 2 weeks ago. I never even received an apology email. After speaking to the family member who made the arrangements for my grandmother about it I was told that barely an hour after she died they were pushing invoices in front of him... Her body hadnt even been cold yet....LITERALLY. At the burial, immediately after the minister closed his Bible the man from Bond was taking my uncle aside with an invoice in his hand. To our family it didnt make sense to have a large funeral, there arent many of us. We wanted something small and private. It shouldnt matter how much we are spending . But clearly because we didnt, we were treated poorly.

From the owner: Bond Funeral Home, serving families throughout New York's Capital District since 1923. We invite…read moreyou to browse through our site and learn about our firm and what services we can offer to you and your family. We are very proud of our tradition, our facilities, and the services that we provide. Please feel free to visit our website often, and if a question arises, do not hesitate to call on us.

TW has handled services for two of our family members and both were done exceptionally well. My…read morefather passed away out of state. Townley was contacted, Kathleen was in touch right away and took care of all arrangements seamlessly. Her staff is very caring, compassionate and professional. Communication before and after services via phone, texts and emails was always prompt. Our family never felt rushed or pressured in any way. Overall during a time of great sadness we truly believe Kathleen and her staff took wonderful care of us and made a difficult situation as good as one could expect. Thank you so much Kathleen and Townley & Wheeler. Lynn Bergmeyer

Attended a wake. Very nice facility with options for people to gather. There was a kitchen with…read morefood which was nice and eliminates the need to have a post service gathering.

Tom did an amazing job with my Dad's arrangements and service. At such an emotional time, it was…read moregreat to know he had everything under control. Would definitely recommend!

Terrible customer service. Complete lack of empathy or care for the family of the deceased. Staff…read moremembers arguing in front of pallbearers and making decisions for where to eat during services clearly heard by all. Direct funeral prosessional to park in unsafe locations and will not accept responsibility for damages incured. No one needs to endure such awful service at a time of loss. Would give 0 stars if allowed.

I live in Virginia but my mother passed in Glendale. I used Simple Cremation after reading many…read morereviews while my mother was declining. I am extremely pleased with the prices and services received. There was zero pressure or suggestions to purchase anything unneeded. They prepared Mom's remains so I could travel with them. Completely kind and respectful through the entire process. Having been through this process before, this was the most straightforward and respectful funeral home I have used to date. Thank you Roy.

They were very nice to me there and I felt like they cared. They did a nice job explaining things.read more

Superb. My brother, who lived in Schenectady, died suddenly, and I found that I was in charge of…read morethe funeral. The folks at Daly Funeral Home took care of all the arrangements. I live in California, so we did everything remotely by email, phone, and 2nd Day Air. They are tech-savvy. I would not even consider any funeral home that did not have a website. They got back to me really fast. I had special requests, which they honored. I found them trustworthy and reliable. I would "buy again" (a strange way of putting it, these days). In other words, I would hire them again. They get an A+. One thing. I have no idea if Daley was the cheapest. I didn't care.

Excellent. Daly Funeral Home has served our family for years. From the minute we called to let…read morethem know our loved one passed away until the end of ALL the services, everyone was absolutely amazing. The funeral directors, Larry Jr & Michael were extremely professional, supportive, sensitive to ALL our needs and concerns and provided helpful advise. They are truly are a class act and are outstanding in all aspects of their profession. In addition, the office staff was extremely efficient in all our matters. The staff that Daly's has working with them during calling hrs. and funeral service were very friendly, helpful and very sensitive to not only our family but the guest who attended the services. It is without reservation, that I highly recommend Daly Funeral Home.

Very helpful, caring workers. They go out of their way to help you. I highly recommend this funeral…read morehome

First time at this funeral home even though it is only 16 miles from my home…read more The Service of a relative was scheduled there from 2-4 pm on a Sunday. Sadly, he died from a blood cancer at 60. Positive reactions include: *Two men supervised parking which was good because there were many who would pay their respects. There was a large well marked parking lot plus street parking. *There was a women greeting those entering *The funeral home was tastefully decorated. *It is owned and operated by a Veteran. *Railings in place for zero steps entrance. Significant concern: The actual viewing space/room was smaller than those at many other funeral homes. There was not much room to linger in the viewing area. Rows of chairs took up most of the space. At times, people were blocking the path to the coffin because of the size of the room. There was a sitting room adjacent to the viewing room that nobody seemed to use. The actual viewing room had several rows of chairs but it felt a little crowded. Most people did not stay long. Nice funeral home for smaller wakes.