completely disgusted with the lack of professionalism/compassion. In an industry where the clients…read moreare suffering a loss and heart break and we turn to such professionals that are trained to help and console grieving family members. I called Bond for information about my grandmothers burial. Our family is small and distant so we did not have a funeral, just a service at the burial site. The man on the phone seemed too busy and interrupted me with a rash tone, and then was rushing me off the phone. I was caught off guard in my state of confusion and hung up with him not finishing my questions. After gathering my thoughts I called back again a few moments later, I got the same man on the phone and I politely asked him if he had the time to help me with a few more questions. He said he did, never once did he have a caring or sympathetic tone, I was wondering if I could see her before the burial, I got snapped at that shes already been cremated. as if he was speaking of the garbage being taken out. I broke down in tears bawling. not because he was treating me poorly but bc I was heartbroken my grandmother was gone and I didnt get to say goodbye. He still did not give ANY type of kind words or kind tone, not even an "I'm sorry for your loss" instead I received a very dry and cold "Okay buh bye then" All I can say is WOW, I later emailed them about this incident, this was 2 weeks ago. I never even received an apology email. After speaking to the family member who made the arrangements for my grandmother about it I was told that barely an hour after she died they were pushing invoices in front of him... Her body hadnt even been cold yet....LITERALLY. At the burial, immediately after the minister closed his Bible the man from Bond was taking my uncle aside with an invoice in his hand. To our family it didnt make sense to have a large funeral, there arent many of us. We wanted something small and private. It shouldnt matter how much we are spending . But clearly because we didnt, we were treated poorly.

From the owner: Bond Funeral Home, serving families throughout New York's Capital District since 1923. We invite…read moreyou to browse through our site and learn about our firm and what services we can offer to you and your family. We are very proud of our tradition, our facilities, and the services that we provide. Please feel free to visit our website often, and if a question arises, do not hesitate to call on us.

Attended a wake. Very nice facility with options for people to gather. There was a kitchen with…read morefood which was nice and eliminates the need to have a post service gathering.

I don't have much to say other than Kathleen and her team deserve more than a 5 star review. I…read morecannot tell you how comfortable they made us feel in a most uncomfortable time. Everything from the first phone call through the end of the process way done so professionally and with a lot of caring. Thank you you and your team.

Terrible customer service. Complete lack of empathy or care for the family of the deceased. Staff…read moremembers arguing in front of pallbearers and making decisions for where to eat during services clearly heard by all. Direct funeral prosessional to park in unsafe locations and will not accept responsibility for damages incured. No one needs to endure such awful service at a time of loss. Would give 0 stars if allowed.

Tom did an amazing job with my Dad's arrangements and service. At such an emotional time, it was…read moregreat to know he had everything under control. Would definitely recommend!

I have used the services of Simple Choices twice now over the last 7 years. Each time, Roy and his…read morestaff have been professional and compassionate. I felt at ease from first contact that my loved one (and I !) would be treated with care and respect. I appreciated the prompt response from the moment I reached out. Without hesitation, I would recommend Simple Choices for end of life arrangements.

I'm a year late writing this review, but it was recently the first anniversary of the death in our…read morefamily and it reminded me that we intended to share our glowing review of Simple Choices but didn't get to it in the months immediately after. At the time, I called around to at least 4-6 different places in the Albany area to understand the cremation options available, at a very stressful time obviously. Roy was BY FAR the most compassionate, patient, responsive, and clear about what to expect. Seriously, you just don't want to deal with the impersonal or callous attitudes that came across in my first phone call with some of the other places that offer cremation services. There wasn't even the smallest hint of anything other than the ideal level of genuine helpfulness from Roy. On top of that the prices were extremely fair, and the environment and decor in the Simple Choices funeral home is very comforting. Looking back, it also feels good to have supported a business & team that is committed to doing the right thing for people at their worst times. They live out ALL the values stated on their website. Oh, and I should also mention just in case anyone's looking for this detail in a review - our family isn't Christian, and Roy was nothing but pure kindness and understanding on adjusting the decor in the funeral home for our small family viewing. Roy & team, from the bottom of our hearts, thank you so much for your excellence at serving us at such a difficult time. If we could leave you a 6 star review we would!

Excellent. Daly Funeral Home has served our family for years. From the minute we called to let…read morethem know our loved one passed away until the end of ALL the services, everyone was absolutely amazing. The funeral directors, Larry Jr & Michael were extremely professional, supportive, sensitive to ALL our needs and concerns and provided helpful advise. They are truly are a class act and are outstanding in all aspects of their profession. In addition, the office staff was extremely efficient in all our matters. The staff that Daly's has working with them during calling hrs. and funeral service were very friendly, helpful and very sensitive to not only our family but the guest who attended the services. It is without reservation, that I highly recommend Daly Funeral Home.

In a modern world, death is still a common theme, not being prepared for virtual attendance…read more(streaming live video of services) at the discretion of families is short sighted at best. At the worst - In a time when the world deals with a viral pandemic and families are not allowed to travel to attend services it compounds the grief. This is unconscionable. https://www.google.com/amp/s/www.nytimes.com/2020/04/02/opinion/coronavirus-funeral-livestream.amp.html

Very helpful, caring workers. They go out of their way to help you. I highly recommend this funeral…read morehome